Rated 5 out of 5 by AmyB1978 Excellent Hotel
This was our second stay at an Aloft hotel and each time the stay has exceeded our expectations. The staff has been incredible each time and will go out of their way to help you. Everyone was so friendly and really made the experience welcoming. When traveling, we will always stay at an Aloft hotel!
December 10, 2013
Rated 2 out of 5 by timf Dissapointing
My initial impression upon arriving was very good. The staff at the front desk were very friendly and helpful, and the look of the hotel as we walked in was impressive. But once we checked in later that evening and settled into our room, we just felt disappointing. The room was in need of maintenance. Ceramic tiles were falling off of the wall, toilet seat was barely attached to the toilet and over all I felt like the room was not kept up. The service at the hotel bar was TERRIBLE! We had chosen the ALOFT in hopes to find someplace to come back to and stay whenever we visited the Washington National Harbor but I believe the next time we come we'll stay in Alexandria. Again, the staff at the front desk were great. Too bad that didn't trickle down to the rest of the hotel.
April 29, 2013
Rated 5 out of 5 by Sistajaye Excellent customer service
Called the hotel to request for an early check-in. Brittany told me early check-in was available. Arrived early and Brittany was there! She remembered speaking with me!! Great service all around1!!
December 16, 2013
Rated 5 out of 5 by JMas Great Hotel/Location
The hotel and staff were great. We was greeted by Mark every morning and evening as we came and went from the conference. Staff was friendly and very helpful. Would definitely stay again.
December 16, 2013
Rated 1 out of 5 by NotAHipster No Customer service
When your first interaction with the front desk is their comment "You must not have stayed in a hotel before" you know you are in for a bumpy ride, By the way a SPG # usually indicates the guest has. Other requests were normally handled in a similar condescending manner and the phrase "we are sorry for.." is not in the repertoire of anyone, GM down. And “how can we make it better” doesn’t even enter their thought process. If you want a “cool” room, it is fine if you want customer service, go elsewhere.
April 9, 2013
Rated 5 out of 5 by Oktoberfest2013 First Stay with SPG
It was different. You can take elevator/steps to 2nd floor to check in. Then you take elevator to your floor. The only thing I did not like, there was not a full operating kitchen to "cook" your breakfast.
When I made the reservation, I was told breakfast/parking were included. Went to ask about breakfast was told because of the discount, breakfast/parking were not included. I got home and checked my credit card bill, the hotel charge was different than the hotel receipt.
September 30, 2013
Rated 2 out of 5 by susan Extremely disappointed
Lobby was dirty, waited 20 minutes to check in, first room was musty and stuffy (smelled like an indoor pool) 2nd room wasnt much better. Tried to work in the lobby but it was too cold, trash from customers was left on tables (no staff picked it up). All white wines by-the-glass listed on the wine menu were unavailable., bartender appeared to be unknowledgable aobut wine in general. Bed was uncomfortable, fan int he room was exceptionally noisey.. had a hard time falling asleep and staying asleep
January 24, 2013
Rated 5 out of 5 by irh2013 Good time
Stopped over on my way too and from NYC, very nice hotel with a great location in national harbor.
December 16, 2013
Rated 1 out of 5 by jfjfj terrible service
I left my cell phone charger in the room. I called that night, and the rep said call housekeeping at 9 the next morning, which I did. No one answered, and the voice mail said they would call me back. They never did. I called again, and again no call back. I tried the front desk and also left messages with the managers. After about 12 or 13 calls, I FINALLY got a call back a day and a half later saying they did not have the charger. It was the worst phone service I've ever experienced.
February 25, 2012
Rated 1 out of 5 by Arch Aloft at National Harbor
My stay could be used as a guide as to how not to run a hotel. Room not ready at 3pm - hotel in general looks run down (and only a few years old!!) - room service was a 17 year old kid wearing sneakers who had no idea what he was doing - room looked dirty - stains all over carpeting. Any other hotel in the area looks good compared to what I experienced. I would describe the hotel as 'honky-tonk' - appearance and management. And I will be leaving this kind of review at Tripadvisor.
September 5, 2012
Rated 5 out of 5 by Sweetbrown The Best Stay
Marvin (One of the employees), ensureed my stay was fabulous. He greeted me by name and over the 3 days each time greeted me by name and wished me a great day.
He was all smiles even when I was miss attitutude and change my stay from good to great!
He set the bar for what I expect from all Starwood Properties.
November 24, 2013
Rated 4 out of 5 by watkinsc REVIEW
After my very disappointing experience at the Sheraton in Tampa a few weeks ago, my experience at this property delivered the quality and service that is expected from a SPG property. I am still waiting on a resolution from SPG regarding my plethora of issues from almost 2 weeks ago by the way. The entire staff at this aloft property were quick to respond to my requests, and provided more and better service and value than was expected or paid for...
September 25, 2013
Rated 5 out of 5 by clewis Made my trip
I cam e to Katsucon for the first time on Feb 14th and stayed at the Aloft. The hotel was close to the convention center. The elevators there were much better than at the Gaylord where they were super slow. At first the room seemed small, but it was really very effiencient. Staff was always friendly and helpful. The only thing was the carts could have been a little bigger. I had a lot of costume pieces and trunks and had to make 4 trips to get in and another 4 to get out, lol.
February 19, 2013
Rated 2 out of 5 by Debby4211 The hotel was very expensive and loud.
We were very disappointed. The room was uncomfortable and you could hear everyone in the next room due to a connecting door. Our room was not very clean and was never even cleaned or picked up the next day. We returned from our da9y out at 5pm to change for dinner and we didn't even have clean towels. Took forever just to get that. NO apology, When we called the front desk to ask why our room wasn't cleaned and ask for towels all they said was "really, we will have towels sent up right away. Apparently right away means 2+ hours later. The restaurant Ketchup, attached to the hotel was so over priced, 15 dollars plus for a hamburger.My suggestion, go across the bridge and stay in one of the nice hotels in Virgina. Very well prices, nice atmosphere and very friendly. This was the worst experience we ever had in a hotel.
April 22, 2013
Rated 3 out of 5 by MarylandNative1 It was okay
The hotel was nice after having to change rooms, but was very dissappointed that i didn't get the room that i originally requested a month ago to spend my birthday looking over the water and watching the planes come into DCA. Also i felt the atmosphere was not family oriented at night and very inappopriate for children. If i had known what the lounge area would be like i would not have bought my son to this hotel. The staff was really great though and accommodating.
March 11, 2013
Rated 2 out of 5 by Crystal1970 This hotel was not what I expect from a National Harbor property
I normally wouldn't write a review, but others should know what they can expect from this hotel. Upon arrival the front desk was already in a heated conversation with a dissatisfied guest. The representative was willing to prove that the guess was wrong and not willing to resolve the issue without it causing the guest to be dissatisfied. The atmosphere caters to a younger generation of people, not necessary bad, but would had liked to know that before hand. The room was beautifully designed , however it lack upkeep. My bed sheet was torn, the bathroom was still dirty and towels was hard as a brick. Not to mention the stains on the carpet and the scapes on the walls. Because the staff didn't look any different than your avergage guess I didn't know who worked there or not. I really expected more from a Starwood Property.
March 11, 2013
Rated 5 out of 5 by Dasher What a wonderful experience!
You will love the location. The accommodations are great as well -- someone did a fantastic job in planning the spaces. But the real reason we were so happy to spend Christmas at the Aloft National Harbor was the customer service provided by each and every employee we came in contact with, from the front desk help to the bartender at the lounge.
Extra special kudos to Stephanie, the head housekeeper, and her staff. No job was too large or too small for Stephanie to deal with. And she did it with a beautiful smile and a very accommodating manner. I would return to this hotel just to come in contact with her again. Thanks to each of you for making our holiday so very special.
Just in case she wondered why I insisted on getting her name, it is because my sister and I really appreciated Stephanie's special service touches!
December 27, 2012
Rated 5 out of 5 by SueSue perfect price, location and style
We are a family of five with three teen sons. They loved the hotel; very hip, great food, tv, wifi. Staff was soooo helpful. Got us parents a room with the perfect river view, called to rsvp our taxi, young and personable staff. This Aloft was very lively with a pool table and bar in the lobby, lots of friendly groups of hotel guests. We plan on looking for Alots first whenever we need lodging. Almost forgot, they have a really nice second floor patio with fires!
April 9, 2013
Rated 5 out of 5 by Brenda63 This hotel staff is wonderful! thanks to Marvin
Marvin was extremely professional and polite!!! thanks for making my day!
December 8, 2013
Rated 4 out of 5 by johnny98 Great place to stay
Great staff and hotel amenities but don't book your trip relying on the shuttle to the metro station. It fills up fast and could leave you stranded. Fortunately that didn't happen to us but I saw it happen to others especially around rush hour. That's why it lost a star.
If you have a car it's perfect and in close enough proximity to everything. Walking distance to many great restaurants.
October 23, 2013
Rated 3 out of 5 by valzy2371 Not what I expected
I was a little disappointed. There is a mini fridge in the room but no microwave. The bathroom door would not close all the way; one of the handles was broken. There is no exhaust fan in the bathroom. The staff was extremely nice and helpful, especially Rim. The location was good. I didn't like that there is only 1 ice machine for the whole building. The bed and pillows were comfortable. I loved the big TV but didn't like the cable; it is not user friendly.
June 20, 2013
Rated 2 out of 5 by Dchinn Don't waste your time
This hotel was a waste of money. The advertised price is not the lowest price they will give you. We tried to get our rate adjusted after booking and they refused. Also the beds are horrible, the rooms are small and they did not honor any requests for extra towels. The lobby basically becomes a club at night crawling with shady people and the only ice machine is all the way on the 8th floor. The staff asked to bum a cigarette. We will never stay there again.
December 12, 2012
Rated 5 out of 5 by MSC1 The staff was great!
When booking this hotel and reading the description, my first thoughts were that this hotel would be too young and hip for an old lady! I was greatly surprised that even though it had a modern vibe I felt comfortable. The staff is amazing and were so helpful by suggesting places to eat and sites to see. I appreciated greatly the option of ordering the breakfast to go the night before and receiving it hot, ready, and on time. Thanks for a new experience!
July 4, 2013
Rated 4 out of 5 by Millie60 Harbor View is Fantastic
I learned about this hotel through travelzoo and I must say it was a very nice weekend experience. Personnel were exceptional. One staffer in particular, Mr. Rhodes was outstanding. Besides being very polite and courteous he seemed to go out of way to assure our stay was pleasant and memorable. As I later observed, he was not only that way with us but every guest. As a senior I've stayed in many hotels and he certainly stands out as a gem in the industry.
May 6, 2013
Rated 4 out of 5 by Linz4317 Handicap bathroom needs work
The rooms in general are fantastic and the staff are very friendly! I even spoke to the manager regarding the shower and he went to look at it & agreed! However, when I go away with a friend and we are both physically disabled, unable to gat up to walk, the shower poses a challenge. It's very spacious but when one transfers to the shower seat, we can't easily by any means reach to the other side of the shower to grab the handheld shower.
August 29, 2013
Rated 1 out of 5 by wals01 Noisiest hotel ever!
The guests next door to us had a loud party going all night. I had a migraine, so we checked out about midnight & drove home. I was told by a representative that we could get a free night because of the noise, but I have waited over 2 weeks, and never received anything except excuses. There was a little girl with cancer next door to us, so I can only imagine what kind of night they had. If you want to sleep, do yourself a favor and stay somewhere else.
January 31, 2013
Rated 2 out of 5 by Retiree05 Housekeeping...ugh
Although the front staff is amazing, the housekeeping was horrible. I checked in, there was a dirty q-tip in the middle of the floor. I stayed four nights, and I had to request towels, washcloths, coffee, and tissue one or more of the days. The only thing that housekeeping did was make the bed and empty the trash. It is a shame, because the staff was incredible. Unfortunately, the housekeeping is contracted out. I would fire them and hire new ones.
April 2, 2012
Rated 5 out of 5 by Nancy987 Well Appointed.
Very efficient everything ...great experience for busy professionals. I was there for a quick stay and feel this hotel thought of everything. The staff and managers are very polite and the concept is refreshing.
November 25, 2013
Rated 4 out of 5 by Millerlt Lovely View
My stay at the Aloft was very nice! My room had a fabulous river view. However, I paid an additional fee for breakfast that was very disappointing! They ran out of most things, but there wasn't a variety offered. For the money spent on an overnight stay, there should have been enough of whatever to feed an entire continent!! Otherwise, the staff was friendly, and it's beautiful inside!! Will definitely return, but will dine elsewhere!!
August 5, 2013
Rated 2 out of 5 by Dak27 Attempts at sleek and modern fall short
This "hip" hotel left a lot to be desired. The rooms looked cheap and were not well maintained. The rugs were dirty, there were huge scuff marks along the walls, the ceiling had paint cracking, the heat clicked on and off loudly which kept me awake, and the toilet ran for hours. The staff was not helpful in directing us around the city saying, "well, I've never eaten at any of the restaurants, but someone mentioned that mccormicks was good".
April 28, 2013