Rated 3 out of 5 by mit102 Some minor concerns
Location of hotel terrific and room was lovely. However nothing in the room informing about the TV and what was available - nothing about how to use coffee maker, or any info on National Harbor and its restaurants, attractions, etc. Had to call front desk to find location of ice machine - told it was on 8th floor, only to find room locked.
February 1, 2013
Rated 3 out of 5 by mary needs improvement
not enough social activities
water main break when we were there..lobby was literally FLOODED.
I dont like the ambiance of the hotel.
Pool hours are not convenient.Pool hours are 6-10 am then 5-close.FROM 10 AM-5-YOU CANT use pool .
Hotel lobby on 2nd floor-odd
Generally,the hotel needs to reinvent itself to gain higher occupancy levels.
February 20, 2013
Rated 2 out of 5 by April2012 It was okay
The Property Manager needs to pay closer attention to repairs. Letters are missing outside of the elevator. The carpet in our first room had a major stain and the bottom of the door in our second room had what looked like a bunch of chalking at the bottom of the door. It is also not good to see security officer sitting on the counter.
April 15, 2013
Rated 2 out of 5 by ang3099 Interesting
Bathroom tiles are dark and grey and grout looks dirty. The room was damaged with scuffs and marks on the walls. The staff was mildly interesting in my needs and forgot that I checked out early.
October 15, 2013
Rated 4 out of 5 by DianeC Great location
Staff was friendly and helpful. Marvin at the front desk was very approachable and made us feel welcomed, he even greeted us when we ran into each other at one of the local shops.
October 15, 2013
Rated 4 out of 5 by Ajono23 This Hotel's staff members are exceptional and provided excellent customer service!
Upon arrival at Aloft, I was a bit disheartened that the hotel looked a bit shabby compared to the online photos. The pictures online are misleading. From check in to check out, both Tiana, Mervin and Rim, were exceptional and very professional. Bobby answered every question that was asked and helped me plan a few trips. He made my stay at Aloft exciting and memorable. Tiana is one of the most pleasant supervisors at Aloft. She was warm, knowledgeable, friendly and she provided me and my sons with the best customer service! She was very professional and her great smile and positive attitude radiated the place. She along with Bobby, Mervin, Rim, Brittany and Abby all helped to make our stay worthwhile. Each member must be commended for their great customer service and genuine zeal! Their eagerness to make it a point to see us treated well was great to see. It should be noted that both Tiana and Bobby's leadership is reflective in the team spirit and warm atmosphere at Aloft. Keep up the great work Management!
September 3, 2013
Rated 1 out of 5 by CW2012 Hotel decent - terrible customer service
Staff told us they couldn't bring us coffee packets for our coffee pot because they "don't provide that service". What?!? We had to go back downstairs every day of our stay to get our room keys redone when they wouldn't work - EVERY day of the stay! There were other things, but these were the most agitating of our stay.
November 19, 2012
Rated 1 out of 5 by YRC2013 Service was terrible, but accommodations were adequate
Extremely dissatisfied. I work at a school that takes numerous trips with students and I would not recommend your hotel to any of our groups. In fact, I'm emailing faculty and letting them know how bad the experience was so they don't use you. 1) I booked 5 rooms, all double queens - upon arrival at approx. 6:00pm the desk had let most of our rooms to other guests and only king beds were left in 4 of the rooms. Each room I booked had 4 occupants. We had no option but to stay because of your location to our conference. Oh, and the desk talent blamed the problem on me using the 800 service instead of calling the hotel directly for reservations. 2) the check-in process was difficult and billing to (2) charge cards was inaccurately processed. 3) When I called today to speak to your talent a very rude man told me there was no way to issue a receipt with the charge card number, and that was the helpful part of what he did. In short, the whole experience was unsatisfactory.
March 28, 2013
Rated 4 out of 5 by Beleifer05 Staff second to none!
Great hotel! Rooms could use some TLC from maintenance, but other than that...zero complaints. We held an open house on property and we couldn't have been happier! Lisa & Madka took fabulous care of us and our clients were equally impressed with Aloft. Thank you again for making our conference stay worry free!!
October 5, 2012
Rated 4 out of 5 by johnboy Like the concept
Really liked the hotel but wife did not like the bathroom setup and daughter felt that the privacy was not adequate since there was no locking door betwwen restroom/shower and sink area.
We are staying in another Aloft in Dallas this coming weekend and wife is hoping the bathroom is different this time around
February 25, 2013
Rated 4 out of 5 by Gpah A Different Type of Lodging
Employees very professional and courteous, Two elevators an inconvenience to your room; much too noisy in check in/lounge/visitors area, very much like time share sales reception; couldn't be heard by guests, need different music at much lower volume, fitness ctr adequate however equipment not connected to TV
December 22, 2012
Rated 5 out of 5 by Benerman Great location
Had an enjoyable stay, The shower floor in room 827 on was in need of a touch up but other than that it was awesome. Emilie at the Front desk was very helpful and the National Harbor shuttle saved some headache of finding parking in DC cause I hopped on the metro to the Verizon Center. Really Enjoyed stay!
April 3, 2013
Rated 1 out of 5 by Slualum Perfect storm of bad
Rooms were typical and the location wasn't an issue since the National Harbor is a self-contained commerical area.
My issue was trying to get a receipt from this place. No email receipt and then called four times. One person (the manager) twice said they emailed it to me and the other employee couldn't even find my receipt. I don't know why we have SPG member numbers if it's not an option for searching for receipts.
Eventually faxed a receipt after the platinum concierge hit a brick wall trying to assist me. Was eventually faxed a copy of my receipt, but was told I'd be given 2,500 points for my troubles. Umm. Can anyone guess what's coming next? Yep. No points have hit my account.
My other gripe is that the food at the National Harbour is ridiculously priced and there isn't a balance of options. Nothing like Chinese food for 4 for $150 with no alcohol. Not the hotel's fault, but this is what you get for staying at the National Harbor. I pray I never have another conference there.
April 3, 2013
Rated 3 out of 5 by conferencetraveler Staff went above and beyond
I just need to thank Aloft employee Tammie. She went above and beyond to help me track down a package that I had sent to the hotel- even driving her own car to the post office to pick it up. I would recommend this hotel based only on that, but it was also comfortable, clean, and the rooms were quiet.
October 25, 2011
Rated 4 out of 5 by cocadiva Very nice accimdations
I was at first taken back because I fely the room was very small and we really didn't have a place to put our clothes but I remembered it is a loft so that being said it was very nice and we got used to it we had a very nice view and I loved how close it was to eveything. Will definitely stay again
April 16, 2013
Rated 4 out of 5 by Barbara54 First time stay was great
I enjoyed my stay at the great rate I received. Also had 2 nights free parking and breakfast and drink vouchers, My only complaint was that the room heat was not working properly because the room temp. never got above 68 even after the staff technician worked on it. Sixty-eight felt more like 48.
January 6, 2013
Rated 5 out of 5 by Local Great Place to Stay
This was my third stay at this particular Aloft and I would like to say that this really is a great place to stay. I left a review before that was not bad but nor was it great. I am pleased to say that my experience at Aloft was GREAT! Cool hotel, cool staff, cool room, cool location.
April 2, 2013
Rated 5 out of 5 by LadyBizness Lady Bizness is Delighted
I stayed at this hotel because of the location and I love the Aloft Brand. The National Harbor area is quite comfortable with shopping and restaurants located right downstairs. The staff was wonderful and accommodating. I was checked in by Jacqueline who was very informative about the parking and offered to have it attached to my room. My husband and I toured the facility for a future meeting with Zack and was delighted with the concept and space of the hotel.
The atmosphere was fun and inviting. The only downside was that the hotel is located on an upper floor so you can't just walk right up the front desk when you arrive. And, they do allow you to rent movies in room, but they can go up to $18 per movie. I would have actually gotten a movie if the rate were lower. However, it made the hotel feel a little more exclusive and I enjoyed the stay immensely. Clean, comfortable, and well maintained. This is my hotel of choice for the DC area. I'm already planning to come back for mother's day weekend 2012.
November 10, 2011
Rated 5 out of 5 by Navy Front Desk
Front Desk personnel were excellent. Van on Friday helped with dinner reservations on a short notice. He was most helpful.
Could use an extra bath towel in the room.
The shuttle bus into the city was outstanding. Both ways the bus was full. Please continue to support.
March 4, 2013
Rated 4 out of 5 by Eddie6255 Concert weekend stay
Our room was ready when we arrived. It was clean and the front desk was able to change my request without a problem. During an emergency situation, the hotel personnel acted responsibly and were very helpful. I look forward to my next stay in about 2 months.
July 15, 2013
Rated 4 out of 5 by Aves This hotel has good facilities and location
Good facilities like internet station, bar and pool table. Free daily papers and fantastic service.
I had to attend a conference for the whole day and had to arrange a pickup from Fedex. The reception counter staff greatly arranged the pickup for me.
December 11, 2011
Rated 2 out of 5 by 7777 Not the best Experience with Aloft
I am a 10 years Starwood preferred member and I have experienced more than 50 different properties around the globe. This Aloft was my first one and my last one at this location. Reason: Staff inexperience, not focusing on the customer and be very unprofessional.
June 12, 2013
Rated 2 out of 5 by Conferenceguest Unsatisfactory Service
Stayed for a conference and members of our party were put on the 2nd floor with a party going on all night. Ran my credit card 3 times and then still couldn't provide a check out receipt. Each person kept saying no one had taken my card yet? Very frustrating experience.
November 5, 2012
Rated 4 out of 5 by Bob123 Nice hotel, great service
Very friendly staff, excellent service. Very clean hotel, reasonably priced, The only negative is the overly-austere lobby -- we felt like we had entered through the service entrance or into a warehouse -- reminds me of entering a Costco warehouse rather than a hotel.
March 14, 2013
Rated 4 out of 5 by Billme2 Pros and Cons
Pros: Small, but: bright and clean rooms
Good breakfast sandwich choices
Cons: Inadequate check-in parking spaces
Misrepresenting "free" breakfasts-only a $5/pp credit
No night lights
No ice machines on each floor
July 5, 2013
Rated 5 out of 5 by Maxy Love the aloft National harbor
We love this hotel. We received a friendly greeting from every staff member we met. Room was great. The overall experience was fantastic. I have been coming to this hotel for 3 years and each time better than the last.
August 19, 2013
Rated 5 out of 5 by Sony40 This hotel was the best pet friendly hotel I've ever seen.
I really enjoyed my entire stay at this hotel the staff was great! Tiana was at the front desk and she was very nice. The rooms were fantastic. The view was awesome over looking the harbor. We had 5 rooms all together and everyone enjoyed themselves.
May 3, 2013
Rated 2 out of 5 by JoeX Issues with room(s)
First room TV not working and missing alarm clock - so they moved me. Second room - toilet not working and shower never turned off. Nothing really comfortable about the room - bed very hard, no comfy chair to sit and relax - just metal chair with desk.
September 2, 2012
Rated 5 out of 5 by charv831 Super service
We were extremely happy with our stay. The hotel is wonderful, in a great location. We would like to especially acknowledge desk person VAN, who went above and beyond. We watched him handle a very unruly guest with great patience and grace. Kudos!
April 15, 2013
Rated 5 out of 5 by Foxygrandpa737878 Great hotel
Great sight great tv very small workers
October 14, 2013