Rated 5 out of 5 by Navy Front Desk
Front Desk personnel were excellent. Van on Friday helped with dinner reservations on a short notice. He was most helpful.
Could use an extra bath towel in the room.
The shuttle bus into the city was outstanding. Both ways the bus was full. Please continue to support.
March 4, 2013
Rated 5 out of 5 by Dave753 Great place to stay
This is a great hotel in an excellent area with good transport links. The staff are friendly and helpful. It is a great experience.
January 21, 2014
Rated 4 out of 5 by Aves This hotel has good facilities and location
Good facilities like internet station, bar and pool table. Free daily papers and fantastic service.
I had to attend a conference for the whole day and had to arrange a pickup from Fedex. The reception counter staff greatly arranged the pickup for me.
December 11, 2011
Rated 2 out of 5 by Conferenceguest Unsatisfactory Service
Stayed for a conference and members of our party were put on the 2nd floor with a party going on all night. Ran my credit card 3 times and then still couldn't provide a check out receipt. Each person kept saying no one had taken my card yet? Very frustrating experience.
November 5, 2012
Rated 4 out of 5 by Bob123 Nice hotel, great service
Very friendly staff, excellent service. Very clean hotel, reasonably priced, The only negative is the overly-austere lobby -- we felt like we had entered through the service entrance or into a warehouse -- reminds me of entering a Costco warehouse rather than a hotel.
March 14, 2013
Rated 2 out of 5 by 7777 Not the best Experience with Aloft
I am a 10 years Starwood preferred member and I have experienced more than 50 different properties around the globe. This Aloft was my first one and my last one at this location. Reason: Staff inexperience, not focusing on the customer and be very unprofessional.
June 12, 2013
Rated 5 out of 5 by Jim2015 This hotel has great staff
1 excellent staff with 5 star level. When I checked in, staff Mr. IHAB make me feel like home.
2 locate at hot spot of the harbor
3 very close to parking lot
4 clean room and good scene
December 28, 2013
Rated 4 out of 5 by murray05 room change
didn't have the queen suite we had reserved but they gave another king suite and comp breakfast and parking for my party. this worked out better for my 6 adults.
January 6, 2014
Rated 4 out of 5 by Eddie6255 Concert weekend stay
Our room was ready when we arrived. It was clean and the front desk was able to change my request without a problem. During an emergency situation, the hotel personnel acted responsibly and were very helpful. I look forward to my next stay in about 2 months.
July 15, 2013
Rated 5 out of 5 by havnfun weekend stay
everything was great, the staff wa excellent the rooms fresh and clean
January 26, 2014
Rated 5 out of 5 by Sistajaye Excellent customer service
Called the hotel to request for an early check-in. Brittany told me early check-in was available. Arrived early and Brittany was there! She remembered speaking with me!! Great service all around1!!
December 16, 2013
Rated 4 out of 5 by Billme2 Pros and Cons
Pros: Small, but: bright and clean rooms
Good breakfast sandwich choices
Cons: Inadequate check-in parking spaces
Misrepresenting "free" breakfasts-only a $5/pp credit
No night lights
No ice machines on each floor
July 5, 2013
Rated 2 out of 5 by JoeX Issues with room(s)
First room TV not working and missing alarm clock - so they moved me. Second room - toilet not working and shower never turned off. Nothing really comfortable about the room - bed very hard, no comfy chair to sit and relax - just metal chair with desk.
September 2, 2012
Rated 5 out of 5 by Sony40 This hotel was the best pet friendly hotel I've ever seen.
I really enjoyed my entire stay at this hotel the staff was great! Tiana was at the front desk and she was very nice. The rooms were fantastic. The view was awesome over looking the harbor. We had 5 rooms all together and everyone enjoyed themselves.
May 3, 2013
Rated 3 out of 5 by rr01 Not what we were hoping for
We decided to go for a suite since the rate was better than rooms in other hotels nearby. Our room is in need of repairs. Walls have damage, door to deck won't lock (chain lock was broken). We'll stay at the competitor next time.
November 2, 2013
Rated 5 out of 5 by JMas Great Hotel/Location
The hotel and staff were great. We was greeted by Mark every morning and evening as we came and went from the conference. Staff was friendly and very helpful. Would definitely stay again.
December 16, 2013
Rated 5 out of 5 by charv831 Super service
We were extremely happy with our stay. The hotel is wonderful, in a great location. We would like to especially acknowledge desk person VAN, who went above and beyond. We watched him handle a very unruly guest with great patience and grace. Kudos!
April 15, 2013
Rated 5 out of 5 by Nancy987 Well Appointed.
Very efficient everything ...great experience for busy professionals. I was there for a quick stay and feel this hotel thought of everything. The staff and managers are very polite and the concept is refreshing.
November 25, 2013
Rated 4 out of 5 by George54 Good value and location
Located in the very center of National Harbor, the Aloft is a short walk from the Convention Center and any part of the town. My room had two queen size beds and large windows with a lot of light. Staff are friendly and the gym is well equipped.
May 28, 2012
Rated 3 out of 5 by NotTotallyHappy2012 This Hotel Needs Some TLC
I recently stayed at the Aloft Washington while attending a conference in the area. I believe that this probably was a great hotel and well worth the price...once upon a time. Today, it is unkept and in need of some TLC. There were stains on the carpet in the hallway and in my room. Unfortunately, I did not get a room with a great view. Instead, I received an interior room that looked out upon all of the rooms opposite mine and a parking garage. When I turned on my shower, the steam revealed that the glass shower door had not been cleaned properly. I'm hoping that it was only soap residue, but in some places it was hard to tell. Made me wonder about the sheets on the bed. The carpet in my room did not appear to have been vacuumed and the tile in the bathroom could have used a good scrubbing, particulary along the baseboard. There was actually a tile missing in a couple of areas along the floor. There were scratches on the headboard, didn't look like fingernails though. Overall, I would have prefered to spend the $209 a night somewhere else.
November 20, 2012
Rated 2 out of 5 by Noni This hotel lacks in features
There was no map of the area at check-in. The pool was VERY small, not always with towels. Some of the breakfast items should have been free. The only bargain was tater tots.
I joined the "green" program and had to go to desk to get vouchers.
April 1, 2013
Rated 2 out of 5 by jupa74 The bed comfort is not good.
I have stayed at another Aloft before and found the comfort of the bed acceptable. This stay was like sleeping on concrete. The bed was extremely uncomfortable and the pillows as well. On a positive note, everything else was excellent.
March 15, 2013
Rated 5 out of 5 by Nalston1 Excellent customer service!
The customer service at the aLoft @ National Harbor was outstanding. I stayed there on New Year's Eve. The staff and serivce was on point and always eager to service the guests.
Thanks much aLoft for the most pleasant experience!
January 3, 2013
Rated 5 out of 5 by Jdspg Very helpfull staff
Had a reservation glitch but the manager took care of it right away and was very nice. Lots of friendly and helpful staff at the desk and throughout the hotel; they are proactive in offering help if you are looking for something.
May 22, 2013
Rated 3 out of 5 by Smiley Good location
Busy staff, efficient facility....rooms were really "dorm like"...no real closet...pocket bathroom door would not stay closed. It is basic and clean...many families and young people. Neat introduction to this area. GOOD VALUE!!
April 15, 2013
Rated 3 out of 5 by rainmaker1963 Average Hotel
Imagine if I had received the wakeup call I asked for, I would have rated this hotel higher,
Room was missing a bar of soap when I checked in as well.
Maybe as a business traveller this just isnt a hotel that meets my needs.
August 24, 2012
Rated 4 out of 5 by Jackieflow027 Everything great but breakfast
Eggs are premade patties. Same with omelettes. That's a problem.
January 17, 2014
Rated 5 out of 5 by Maxy Love the aloft National harbor
We love this hotel. We received a friendly greeting from every staff member we met. Room was great. The overall experience was fantastic. I have been coming to this hotel for 3 years and each time better than the last.
August 19, 2013
Rated 5 out of 5 by Letha Outstanding
Everything was close to see.and I got to dine out in local places.and all the attractions was in a few minutes drive.and the weather held up for my party.i would come again in a heart beat.i really enjoyed myself.
February 20, 2013
Rated 4 out of 5 Good Room but noisy refrigerator and noisy heating unit
I loved the atmosphere and the room was nice but the refrigerator was very noisy and the heating unit was loud. The staff was friendly and made my checkin easy. The bed was very comfortable and I would return..
February 18, 2013