Rated 5 out of 5 by Murphy11 Great winter getaway!
Spent a great one night stay with our two kids...shuttle into DC was convenient and quick...National Harbor was a fun place to explore...
December 31, 2012
Rated 5 out of 5 by Richard092012 Just wonderful!
This was an excellant choice. The ALoft atomosphere, friendly staff and wonderful location provided a luxury stay in the National Harbor.
September 27, 2012
Rated 5 out of 5 by Strick33 Great staff!
The staff went out of their way to make me feel at home...from check in to check out, everyone was so friendly.
May 31, 2013
Rated 5 out of 5 by TALLY tHIS HOTEL HAS GREAT AMBIENCE AND FRIENDLY SERVICE.
LOVED THE VIEW. THE HARBOR WAS BEAUTIFUL AT NIGHT AND IN THE MORNING. LOVED WATCHING THE PLANES FLY IN. GREAT DINING CLOSE BY.
March 27, 2013
Rated 4 out of 5 by Joy77 Awesome view
We booked the harbor view room and we had a beautiful view - definitely worth the extra $$. Room was very modern and comfortable.
December 3, 2012
Rated 4 out of 5 by andcar61 Beautifull hotel
A very nice hotel in an alternative place to visit Washington. A cheap an comfortable solution and a way to find a bit of relax
August 21, 2012
Rated 5 out of 5 by Riverrat Riverview rooms on 6-8 floors are superb.
First time on 6th floor. What a difference. Really enjoyed the view this time. Will definitely recommend Aloft to my friends.
February 21, 2013
Rated 5 out of 5 by ABy3 This was great
This hotel was very unique and I enjoyed this hotel, keep up the good work staff!!!!!
June 17, 2013
Rated 5 out of 5 by sunshine29 Great beds
The beds were super comfortable, I enjoyed myself here at the National Harbor Aloft
June 17, 2013
Rated 1 out of 5 by Unhappy65536 Poor Customer Service
The staff members who handled my check-in and check-out did not pay attention.
The room smalled of cigarette smoke.
October 29, 2012
Rated 2 out of 5 by Kristen Beautiful location but improvements needed
The hotel is located in a great spot.
The staff could use more training on interpersonal communication.
May 1, 2013
Rated 5 out of 5 by JumpingAround Solid
Everything was as expected from an Aloft and Starwood property. Thanks all.
June 23, 2013
Rated 3 out of 5 by novak31 an okay stay
Not a great Aloft. The pool was also being treated or very dirty so we couldn't go in. Poor check-in and out.
January 28, 2013
Rated 5 out of 5 by AndrewG Great Staff
Nice property in a great location. Staff was great especially Autumn who couldnt have been more helpful.
April 4, 2013
Rated 5 out of 5 by LolaJ Awesome hotel & staff
Staff was vwry friendly & inviting. Hotel was clean & comfortable. Would stay again & recommend to anyone'
August 13, 2012
Rated 2 out of 5 by MICHE40 Not At All Impressed!
Stayed two nights Jan 5-6, 2013. Upon entry into the room I noticed that the carpet was stained and the EXTREMELY small room looked as if it hadn't been properly dusted/cleaned in months. The bed was hard and uncomfortable.
Saturday morning housekeeping knocked on my door at 10 as I was getting dressed to leave, I opened the door and left the latch in the door so she could get in. At 10:30 when I got ready to leave she still hadn't entered so of course I closed the door when I left. I returned at 1:00 and the room hadn't been cleaned. I called to the front desk and they said someone would be back and they returned at 5:00. I sat in the chair so that she could make the bed but all she did was pick up the dirty towels off of the floor and exited the room. She didn't even give me new ones. When I noticed that she was "finished" I had to go out in the hall to find someone who spoke english, because of course she didn't and tell them to replace the towels and make the bed.
And last but not least the toilet...sometimes it flushes and sometimes it doesn't.
The one good thing is that the front desk staff was extremely pleasant to talk to.
I guess it's a little to HIP for my taste!
January 7, 2013
Rated 5 out of 5 by Kulik Excellent !!
Very,very pleased with our stay-will be going back for sure !!
June 24, 2013
Rated 5 out of 5 by Michelle529 Excellent except
We truly enjoy Aloft Hotels. This was our second stay at an Aloft. The atmoshpere is wonderful. The pool, salt water, is refreshing and the pool area well kept. We had a few problems. We tried to order a pay-per-view movie and it didnt work. So we called the front desk, someone came up almost before we hung up the phone. The problem could not be resolved and we couldn't order anything. Though there was mention of installing a new tv. But this was 8:00 at night. What disturbed me was the lack of follow up by the front desk/customer service. They never apologized for the issues, never asked if we wanted a different room or anything. The next day we wwaitedd for a long time to check out, though there were plenty of staff at the front desk only one person was waiting on customers. When asked, by another guest if they could help she was told she would have to wait. Secondly, we waited all that time to turn in our key. We werent even given a statment of charges or anything though I asked for one. When I tried to inquire about the failed movie I was simply told oh, you called last night didnt you, The movie was removed. Never any explanation, an apology, a willgness to comp us or anything.
January 28, 2013
Rated 4 out of 5 by Smod44 This hotel is Modern-Minimalist
The staff was courteous, the room was clean, and convenient to where our conference was being held.
November 20, 2012
Rated 5 out of 5 by p2fano Great hotel with friendly staff
The hotel team is extremely friendly and Accomodating. The hotel is clean and well maintained too.
September 29, 2012
Rated 5 out of 5 by Suhaim01 This Hotel has a grat location and Hospitality
I came one day earlier and they offer me a room even they are fully booked.
June 1, 2013
Rated 5 out of 5 by cindym10 Location
Excellent location! My parents live in the condos across the street. Very nice room and view!
January 3, 2013
Rated 4 out of 5 by Local Great hotel but...
This was my second stay at Aloft National Harbor, in each visit I was a bit concerned about the cleanliness of the guest rooms. On my first stay, I honestly felt the cleaning staff had perhaps rushed through that particular room. On my second stay, the first room that I was given was clearly not clean enough for for guest use. Apparently staff had been in repairing the phone system and left behind the old phone, the new phone box and all it's contents were left on the desk. A clipboard of staff work papers were also on the desk. The carpeting in this room was stained and very unappealing. I immediately asked for a new room. The staff person Clarice changed my room and apologized and remarked that the room was clean when she was just in there." Dirty carpets never equate to clean anything in my opinion. I was assigned three guest rooms during two stays, there were noticeable stains on the carpet. I have stayed in a lot of hotels and maybe it is the demographics of the staff that caused me to feel a little less as an appreciated guest than at other establishments. I love the concept off the Aloft and it's residency on the National Harbor is plum but my experience could have been better, I thought.
February 10, 2013
Rated 4 out of 5 by Packys99 Convenient Location - Staff Needs Training
Upon trying to check in, stood in lobby (no markings to indicate 'Wait Here for Next Available...') waiting for either of 2 desk staff to be finished with their respective customers. Waited for close to 10 minutes for one to become available (much too long in my opinion). But, as desk staff was finishing up w/ one person, a man in a wheel chair and his family rolled off the elevator, past me, and right up to the desk! The desk person should have said SOMETHING (I felt quite invisible at that point), but instead of saying something, proceeded to check them in next. FINALLY got someone to check me in; asked questions of the desk about hotel exits to the parking garage (he did not know about the back entrance??) and had to go back and ask for the drink vouchers that came with the Travelocity booking.
Later, went to the bar to get a drink, and they said that due to computer issues, that I could not get one (again, voucher for drinks...he couldn't just take that?), so had to leave the hotel.
Some of the staff (more than once) did not give us the right of way (stepped in front of us, etc). This should be standard in the service industry, and in most hotels, the staff is much more considerate to customers.
December 26, 2012
Rated 5 out of 5 by JosephA Waterfront
Great relaxing views of Potomac, several nice restaurants within walking distance
December 31, 2012
Rated 4 out of 5 by maggie12 Excellent location.
Room had great view. The weather was excellent, would highly recommend.
April 1, 2013
Rated 5 out of 5 by Getaway Nice location and the hotel had great features.
Staff was pleasant and hotel was in a nice location to the DC area.
February 2, 2013
Rated 5 out of 5 by Cocophuff I love this hotel.
Great place to stay and relax. Great features and accomodations.
March 1, 2013
Rated 5 out of 5 by rick12 Great features and staff
Everyone was welcoming, helpful and friendly. Very well kept.
January 22, 2013
Rated 5 out of 5 by bigred1806 great locatiom
Everything was great from the customer service to the view
November 13, 2012