Rated 5 out of 5 by Jburke266 Great place.for our conference
Excellent staff support! They truly cared about our group.
September 30, 2012
Rated 1 out of 5 by SK1000 Rude, and Unprofessional Staff
My wife and I are staying at this hotel for 3 nights from 6/2-6/5. The facility was ok but we felt some of the staff at the front desk were under trained and even rude. This morning when my wife went down to get breakfast around 9:45. She grabbed a snack bar for $2 on the price board. The lady at the reception counter wanted to charge her for $3.50. My wife explained to her politely it was $2 on the price board. She looked very impatient and went to check the price, then said to my wife the board was wrong. Someone put the wrong price on the board, so you owe me additional $1.50. As my wife tried to explain to her, it was not customer's fault that your price board was incorrect. You should correct it immediately if it is really wrong. But this person at the counter was very rude and kept arguing the price was wrong. "YOU OWE ME $1.50" She repeated 3-4 times. This kind of customer service is unacceptable for a SPG hotel. I am a SPG Gold member. We spent thousands of dollars staying at SPG hotels every year. It's not about paying $1.50 more. It's matter of the stinky attitude and customer service. I know these maybe minor thing, but I can tell you for sure we will NOT choose this hotel again, or recommend to anyone in the future. Because of one or two under qualified and unprofessional staff could potentially ruin the great reputation of SPG hotel.
June 4, 2013
Rated 1 out of 5 by nevereveragain very disappointed
The outward appearance is not only spectacular but deceiving.
The lobby, sitting area and conference room are all beautiful.
Once we stepped in our room it was great, until it was time to use the bathroom. The toilet was filled, and I literally mean filled to the top with feces, that seemingly had been fermenting for several days and carried a horrific stench of death and foul sewage.
Management was called immediately. Zach did respond in a timely fashion
The following morning, after a night of restful sleep, we were once again disappointed. Other patrons of the hotel stated that there was an emergency evacuation that only a few guests heard. AN EMERGENCY EVACUATION that only a FEW patrons heard. We were not only shocked but furious. We then asked the concierge what happened and that we, among other guests, did not hear anything. The response was, "Well, it was a false alarm anyway.".... Absolutely unacceptable and extremely dangerous! What if it wasn't? It is not ok for only a few fire alarms to function properly so that only a few people can evacuate safely! And the nonchalant response of your employee that "it was a false alarm anyway" is totally unacceptable. I would like to be notified if my life is in danger, falsely or not.
Hopefully, management can reconcile these issues for future guests, as I will not be returning to this particular Starwood property.
March 2, 2012
Rated 1 out of 5 by Nothankyou Awful experience all around
This is a hotel for students or young people, not business travelers. The rug in my room was filthy. The ironing board and iron were "miniature" and my shirts fell on the gross carpet while trying to iron. The downstairs bar stopped serving food before 8pm even though I told the bartender 15 minutes earlier that I wanted to order food, he didn't think he should tell me it closing. Finally, I was told that my room was pre-paid upon check-in and check-out but 2 weeks later I was charged for it with no notification from the hotel . And I had to spend a long time on the phone with them to get this answer, very frustrating. I will never stay here again.
October 29, 2013
Rated 4 out of 5 by FK2012 great hotel for a great price
I was attending a convention at the neighboring hotel and was within walking distance of all the shops and entertainment. It was safe to walk alone even late at night. The neighboring restuarants were classy and neat but a little expensive. The fridge in the room helped me to save by holding on to the left overs and doing my own breakfast. The microwave in the lobby was great. Free coffee all the time and water bottles in the rooms were a life saver. Loved the HD TV and contemperory shower in the bathroom. The 70's decore of the lobby was very european and lobby was always bussling with people. I will come back anytime to this hotel!!!
July 16, 2012
Rated 1 out of 5 by Penny what's the new twist
I was told to hang up and redial numerous times in order to use a travelzoo voucher to book my room. When I asked to speak with a manager, I was put on hold and never attended to again. I hung up after 31 minutes. Simply trying to book a room.
Doors and walls had grease, scuffs, prints.
There were no towels at the pool. Staff wasn't especially quick to help resolve the issue so we were late getting to our next event. This happened all 3 days that we used the pool. Incompetent staff? We had to request numerous times to get more towels for our room (we only had 3 for 4 people), and it took hours for them to arrive. Where are the staff? terrible service
April 8, 2013
Rated 5 out of 5 by DJMAC Helpfulness
I was on my way to my room but my key wasn't working and Reggie called to the desk and checked my ID and lot me into my room. He also went down to the front desk and brought me a new set of room keys.
September 8, 2014
Rated 1 out of 5 by Jen23 I would not visit this hotel if I had the choice
I had MANY problems with the method of payment I wanted to use and event afterwards. The rooms were very uncomfortable with the door that was too small for the doorway and a glass shower door, The shower had no place to hold my shampoo and such. The shampoo and bath soap dispensers were tacky. The overall room appeared cheep with no large closet space. The sink was very messy and akward. The breakfast area was too slow and we had cold food for a very high price tag. Music was very loud while we were eating. I was never aknowledged as a rewards member.
May 7, 2013
Rated 3 out of 5 by Businesstraveler Great hotel with some shortcomings
Hotel has some great features and aspects: wonderful staff, the public areas, room internet. And the location in the heart of National Harbor was excellent; easy to walk to the conference center but didn't feel trapped in that bubble. Easy access to a variety of restaurants. Here's the downside: an uncomfortable bed and pillows which made for poor sleep. When traveling for work with the need to be "on" while at the conference, it is a must to have good sleep; I've not had this problem before when traveling. Also, difficult to hang dresses or long slacks in closet area. Room needed refurbishment as it was looking worn (runs in carpet, dings in wallpaper).
April 26, 2013
Rated 4 out of 5 by VAbarb Modern & basic with matching price point
Modern and basic with a matching price point for area
Aloft has a very clean feel and minimal styling. This is not the hotel for you if you are looking for plush full service accommodations. Common areas border on stark and could use more warmth. Lobby is on second floor after going up a set of modern/open concrete stairs. Lobby has a very open - warehouse feel and is divided into several seating/lounge areas - one of which has a bar. There is a small circular front desk which can serve about 3 customers at a time. They have a breakfast/food area which I did not look to closely at. The rooms are small but feel larger due to the very efficient use of space. The rooms were clean and fully equipped (although the iron and ironing board were extremely well hidden in a cubby behind the far side of the headboard). Workout room was small but had very good equipment – TV in most equipment – water and free ear phones (new and individually wrapped) for listening to TV. Pool was small and anyone counting on doing laps would be frustrated at size. The National Harbor area has lots of restaurants and fun bars with in close walking distance. This area is very safe to walk around at night and feels like a ‘convention island’ with only the hotels/ shops/ restaurants. I would stay here again because you get this great area at a reasonable price.
There were several things that were good ideas but poorly executed 1. The lobby area was interesting but with too much concrete for my taste - the floors looked like they could just hose them down to clean them. 2. Bar area did not attract folks as a gathering place, it felt cheaply done and was not inviting. 4. Four screen display wall looked like something you could do yourself and was not at the same design level as the nice modern furniture that was used in the seating areas. 5. Airplane flight display concept is good – but display used small fonts and was mounted too high on wall - - so you actually could not read it easily. 6. touch screen check-in – they used a diagram on screen that showed inserting your Credit card in bottom of monitor.. however actual hardware was mounted in a drawer face about a foot off the floor 7. Not enough lighting in room
November 10, 2011
Rated 4 out of 5 by Plantman Comfortable Stay
The hotel is located in the middle of everything and you can easily walk to lots of restaurants or the harbor and convention center at the Gaylord. Checkin is on the second floor which at first is a little confusing to get to, but opens up to a nice lounge area, bar, and food area. The staff is great, everything in the room is fresh and clean. Rooms have mini fridge, iron, hair dryer, and coffee center. Bottled water was also provided. The floor also had a washer and dryer available for client use or a cleaning service if needed.
August 8, 2014
Rated 4 out of 5 by JDPCDPLMP Nice hotel; good location; a little noisy
Was able to clearly hear a conversation coming from the room next door. A lot of street noise but it did seem to quiet down by midnight. The staff was very friendly. Parking is very convenient and seemed safe. The location was great--a nice change from hotels closer to DC center. The courtesy shuttle to King Street Metro Station was perfect---on time and is a must if you choose to stay at this hotel instead of one closer to the center of DC. The bed was a little uncomfortable. The hotel room décor was upscale. Large room. We stayed 3 nights here and 3 nights at a hotel in town. This hotel offered a change of pace---more relaxing area than closer to the city. Again, the shuttle to the Metro station makes this hotel doable for visiting DC. The National Harbor marina is a very nice setting.
August 12, 2014
Rated 5 out of 5 by Teekay11 TK
As nice as expected and Christopher at the front desk was great with tips and accomodations.
September 2, 2014
Rated 5 out of 5 by KNAH Fun weekend.
Very convenient location. Wonderful views of the area and seeing the Nation Wheel lit up by night. Plenty of things to do. We'll make this trip again.
August 27, 2014
Rated 2 out of 5 by Jackson82 Lack of Customer Service
As a General Manager of one of your locations, I was expecting just a little empathy from the situation. What I received was just the opposite. He was short, rude and very unprofessional. He stated that it would be taken care of I would be emailed a folio. Once again days passed and NOTHING. If this is the leadership and example that is set by the general manager, your team is in trouble!
I then called the billing department and finally received everything needed.
This situation should not have been this challenging! A little follow-up and simple customer service on every level would have been great.
December 19, 2013
Rated 4 out of 5 by Spence3307 good hotel, good location, noisy
The hotel was clean and well maintained, the rooms were average and the staff was great, the only problem was other patrons out on the patio below room after midnight being very loud, Hotel needs to make an attempt to at least control hours to be considerate of others who needed sleep, everyone isn't their to party
August 20, 2014
Rated 5 out of 5 by S2588 Great Spontaneous Stay!
My fiancé and I booked the hotel Sunday morning and stayed at the National Harbor that night. The staff was friendly and the reservationist was personable. We have stayed here before, but it was worth coming back to. We are racking up as many points as we can for our honeymoon. I can't wait to stay at another Starwood hotel.
August 19, 2014
Rated 2 out of 5 by 1229trans Not a good Experience
My experience was not that good. The room prices are high for the size the rooms are small and there were only one pillow had to get romm service to bring more pilolow when I arrived. i called at 4pm the came at 10pm. Okay they have a no smoking policy and i smoke I can adapt I went outside but you can smell marijuana smoke all weekend long. It was so many drunk and when I say drunk I MEAN FALL DOWN SLURRED VIOCE DRUNK. I was apporched by a person that could not walk leaving the loung area asking about a club i not from the area so i said I dont Know. This guy said and I quote "you know where the F_
March 25, 2013
Rated 3 out of 5 by Devy Location Wonderful, yet that NOISE
Hello, I was at the National Harbor location and loved almost ever thing about the hotel EXCEPT for the noise from the street, the party people in the lobby and the slamming of the doors. I hope to return and reside on a different level in the back.
August 19, 2014
Rated 4 out of 5 by Markjay Always happy with Aloft
Great value, great location and views
August 24, 2014
Rated 5 out of 5 by AerospaceConvention2014 Vibrant simplicity
(The conference center was nearby, not on-site.) Aloft definitely made an impression on me. Most hotels to me are just a bed, a closet, a desk and a chair. Aloft (National Harbor, DC/MD) has a theme of clean, colorful straight lines and simplicity. The 6th floor room I had looked out at the Wilson Bridge and into Alexandria. (A room on a lower floor or facing the opposite direction might not have been able to see the water.) The staff was very helpful with any concern that I had (e.g. a lamp was replaced the day it was reported, with an immediate offer of an alternative room). The off-season price was competitive. I will definitely take note on future trips to see whether an Aloft is in the area.
January 25, 2014
Rated 1 out of 5 by TCLAY DO NOT WASTE YOUR MONEY!! VERY MISLEADING!! THIS IS NOT A FULL SERVICE HOTEL!!
HIGHLY DISAPPOINTED!!! THIS IS NOT A FULL SERVICE HOTEL!!! There was NO ROOM SERVICE, not even a kitchen for the bar!! Just a backroom to heat up frozen-ready hot foods. The room decor is depressing!! Blue-grayish walls!! It has a jail feel to it! Not so much as a picture on the walls and we stayed in two separate rooms just to see if we would have a different experience on the last night - NOT! Was forced to go out and get breakfast, lunch, and dinner. All the nearby restaurants close at 11pm, so a late weekend dinner is basically out of the question. We had to call a nearby carryout. Did I mention the dull and depressing decor!! It looks like cheap, Ikea knock-off furniture!! SO DISAPPOINTING!!!
March 12, 2013
Rated 3 out of 5 by Lass14 Elevator Problems
Upon check-in one elevator one elevator was inoperable. The next day they were fixing the other. When we checked out not one was working. We had bags for 3 adults and a child. This made a very bad experience for trying to drag all of this out of the hotel. Though staff was helpful giving telling us of an another elevator we got off in a location around the corner. Needless to say this made our departure experience dissatisfactory.
August 4, 2014
Rated 5 out of 5 by Mikey1967 Wonderful Experience!
My family and I had a WONDERFUL Experience with a great staff. This is an incredible hotel located in the heart of National Harbor!
August 20, 2014
Rated 5 out of 5 by Elephantdung My Stay at ALOFT - National Harbor
Our stay at the ALOFT National Harbor was EXCELLENT, and I have already recommended the hotel to two friends planning their trips to the DC area. The staff was great. Their attention to detail regarding our needs and specifics for first time visitors to DC was invaluable. We had limited time to see all that we wanted and the ALOFT staff was key in our accomplishing all we wished for.
The room as great. It felt very much like a comfortable condominium. We felt at home. Great views, and very contemporary amenities. The gym was great, and the breakfast food was ideal.
The staff recommendation for surrounding restaurants and bars were great. We truly enjoyed every facet of our stay, and we WILL return soon.
March 21, 2014
Rated 5 out of 5 by 23Karen Top notch staff
This property is wonderful and the staff puts it over the top. National Harbor is the place to stay when visiting the Nation's Capitol. It is a safe, relaxing area after the fast pace of the city. Our room was beautiful and very comfortable. The front desk staff, Marvin is an outstanding young man and really helped our students enjoy their trip. We even made him an honorary member of our Kentucky delegation. He took extra measures helping the kids with their projects and greeted us personally each time we met. The hotel manager also greeted our students and gave them his card-it made them feel very important. Every request was filled immediately, anything from extra towels to suggestions for dinner. This will definitely be our family stop for any future visits to DC.
July 10, 2014
Rated 4 out of 5 by Karen927 Great location
This was our second stay at the Aloft National Harbor for our bi-annual girls trip. We love staying at this hotel because of its location and staff. There are many great restaurants and shops and some great bars with good entertainment for the night life, all within walking distance. There is also a free shuttle that will take you to the closest Metro station where you can hop on the train with stops/transfers to many of the sites Washington DC is known for. As for the staff at the Aloft, they are amazing. They are always friendly and willing to assist with any questions you may have. Marvin, especially, is very personable and will give you great recommendations for restaurants based on what your taste is.
March 17, 2014
Rated 5 out of 5 by TP64 Great Experience
From the moment of check-in until my departure time, the entire experience was great. The front desk staff was great, the bar staff was incredible.
August 18, 2014
Rated 5 out of 5 by granny702014 AWESOME
Thanks so much to Ihab and Adam, this second stay definately made up for my first stay and I will be returning in the near and far future.
August 18, 2014
Rated 2 out of 5 by KSUE Not again!
It was not an experience. Underwhelming by just walking in the lobby. Given incorrect reservation. I had to return back to the front desk to get what I paid for. The lotion (tube) in the bath area was nearly empty meaning it was leftover from a previous guest. YUK! I felt unsafe in the lobby with persons loitering in the area. We had a drink in the bar but departed very soon due to others in the surrounding area (homeless as noted by clothing and smell and and obviously under the influence of some type of substance).Hotel needs a good "quality" manager and heightened security.
February 11, 2013