Rated 1 out of 5 by Mar98 night front desk bad...Morning front desk nice
We did our reservation by phone with spg, the lady who attend us was rude and ask me to spell names and address when I have a member number an all the information was there.When we arive to the hotel. ..they told us that they don't have a reservation and even when we have a printed confirmation thay told us that we have to wait at least for 10 minutes.We left for an hojr and when we came back we have to wait for half more hour until they gave us a room with bad attitude no apologies and It looked like it was our fault.After that we had more bad experiences...but is too lon
June 29, 2013
Rated 3 out of 5 by VANative2011 Disappointed Stay So Left Early
I liked the modern furniture and atmosphere of the hotel. The room itself was very comfy but once it was time for bed I could not fall asleep due to all of the LED lights (some blinking some not) from the phone, smoke detector, etc., the white light shining thru the sides of the pull-down curtains, and music playing outside my room/hotel at 3AM. Why was the bed pointed toward the 2 large windows anyway? And the fact that the price did not include overnight parking means the hotel stay was over priced and over rated! I will not stay at the Aloft at National Harbor again.
December 14, 2011
Rated 5 out of 5 by GoodOleCarl Great facility and staff
Nicely done. Thank you. Nicely done. Thank you.
May 17, 2014
Rated 5 out of 5 by funcouple Genuinely friendly staff
My wife and I had a rare overnight fun trip to National Harbor planned, and lucked into finding the Aloft Hotel there. There were lots of things we enjoyed about our stay. The room was great, comfortable, with a great view. But the highlight was the genuine friendliness and accomodation provided by the front desk staffperson who we think was named Marvin. He treated us great throughout our brief stay, and even moved us up to the top floor for a better view after we had already checked in. It is always amazing how much a smile and greeting make a difference.
January 17, 2014
Rated 5 out of 5 by Kovac055 Excellent and caring staff
The staff in this hotel was amazing. They were very helpful and caring during our whole stay. Very nice decor and like the Re-Fuel station that is open 24/7. The only downside was that the pool during weekdays is closed from 10am to 5pm. Other than that I would stay here again!
May 7, 2014
Rated 5 out of 5 by whcc Marvin and Front Desk Staff
Management at this location should be credited for the personality of staff they bring on board and empowering said staff to treat guests with utmost care. All staff, from Front Desk to Maids greeted me with a smile on their faces and a can do attitude. I had 2 small issues: (1) WIFI and (2) noise bleed from adjoining rooms. Both were resolved quickly and totally.
Special acknowledgement to Marvin at Front Desk. A great credit to management at ALoft Nat'l Harbor.
April 11, 2014
Rated 5 out of 5 by RyanW1 Marvin is a rockstar!
Marvin (who works at the front desk) was amazing! I have stayed at a number of hotels and never have I been more impressed with a hotel staff. He was friendly, welcoming and was an absolute highlight of our trip! He worked his tail off to make sure we had the best experience possible and because of him when we come back to National Harbor the Aloft hotel is the only place I am interested in staying. The rest of the hotel was pretty good also but Marvin makes it great!
April 9, 2014
Rated 4 out of 5 by jonny99 smoke detector
the smoke detector started chirping and let the desk know when we checked out
May 13, 2014
Rated 3 out of 5 by Tres Staff was Amazing!
When I first walked into the hotel I knew it wasn't going to be my cup of tea. The facility was clean and the staff was friendly and efficient. The first thing we encountered was that the chlorine levels in the pool made it intolerable to swim. It burned your eyes standing outside the door to the pool. Next we had an issue with the shower only having really cold or scalding water. The staff got engineering there quickly and got it fixed within a couple of hours.
The biggest thing for me was the in room bathroom. The door had to be slid open and shut and ours wouldn't close all the way and was very heavy. When you are a family with kids this isn't a great option. It also didn't have a bathtub which was a pain because my younger one hates showers.
February 12, 2014
Rated 5 out of 5 by SamSpade Great Expereince
The staff were attentive. I loved the 24/7 Refuel station.
May 13, 2014
Rated 5 out of 5 by Skullet This hotel has a modern feel
We had a great experience at the hotel, would stay again.
May 13, 2014
Rated 5 out of 5 by Trevor99 Excellent Proximity to Local Attractions
Aloft hotel is stratgically located close to many great restaurants, shopping, and harbor activities and views. The accomodations were wonderful and the experience of my stay at the hotel was excellent.
May 8, 2014
Rated 4 out of 5 by JimTravels Great Loction with European Feel
Fun hotel with easy in and out access. Great location with an easy walk to all of National Harbor has to offer. Hotel has a touch of European feel. The staff was very friendly & helpful.
May 8, 2014
Rated 5 out of 5 by ReneT Cool, Cool, Cool...
Really cool aesthetic. Comfortable, amazing staff!
July 17, 2013
Rated 2 out of 5 by theresa55 no towels or coffee in room
We arrived at midnight wanting a shower and bed. There was one hand towel in the entire unit. There was no coffee for the coffee maker. The next morning we went down to order breakfast. The lady took our order and told us it would be about five minutes. Upon returning to pick up our sandwiches she told us she had been talking to a friend and forgot our order. Took another 15 minutes to get our food. Overall terrible service. We have stayed at other aloft hotels and had great service. Will not stay at national harbor again. Need staff that care.
December 25, 2013
Rated 2 out of 5 by NotHappy Not Impressed!
Let me start by saying that the concept of the Hotel is great.. having a loft look for those loft lovers. However, I was a bit disappointed in the cleanliness of the room. My room had big hand prints on one of the windows the size of an adult not a child! The toilet did not flush correctly, had to call the front desk twice to have it fixed! The carpet was dirty with dirt spots here and there. Also, the materials used to complete the room, furniture, walls, valances ect.. were of poor quality. The staff needs to work on customer service skills.
February 4, 2013
Rated 5 out of 5 by Meka1923 Great staff on and off the clock!!!
From check in to check off the staff was great. When we check in their was a young lady by the of Abigail who was great very pleasent and very happy to help us. She came across a problem checking us in so she ask Rim who was on her way out the door but came back just to help us and was very happy to do so. During our stay we had a problem in the room Reggie the engineer who was off the clock and their for a family event over heard us talking and came right up to help us. We really enjoyed the hotel and the staff. Can't wait to come back!!!!
June 17, 2013
Rated 5 out of 5 by GNM1921 AMAZING SERVICE FROM MARVIN!
My girlfriend and I stayed overnight at Aloft National Harbor for a work event sponsored by my company. We found the hotel to be clean, modern, convenient and easy to access. Our room was well stocked and comfortable. The parking in the garage next door was a challenge because it was a beautiful Saturday and many people were visiting the area. Also, our room didn't have much of a view, mainly of the parking garage (our arch nemesis) across the street. We were't there for the view though, so we didn't mind. What MADE our experience was the front desk concierge, Marvin. This guy was friendly, professional, helpful and didn't make us feel like we were just a number, or try to hustle us through the check in/out process. We will definitely be back to this Aloft and hope Marvin is there to help us out again next time.
March 23, 2014
Rated 5 out of 5 All Aboard the Aloft
This was my second time staying in National Harbor. The first time was at a big resort with a not-so-friendly front desk and aggrivating add-on charges. The Aloft has an extremely welcoming staff.
I was checked in by Rim, who was very helpful and checked out by front Desk Manager (VAN) who was also very helpful. The room was modern and had a charging station that hooked up to the TV to connect PC or Internet radio through the TV speakers. The location was also perfect, close to the water and restaurants. I will stay again and recommend.
February 24, 2013
Rated 4 out of 5 by deepdiverW good stay
the only thing missing is a breakfast.
May 7, 2014
Rated 5 out of 5 by pawla Very Nice Hotel
Pluses - very nice, clean, quiet, great price on the special we received. Great view of the harbor from our room
Minus - the pool is only open during certain hours, but did have a lifeguard. However, the pool is much smaller than you would expect if you look at a picture on the internet. We did not have to pay for parking - but we don't know if it is always provided. There is no parking lot but we were given free parking in the garage across the street. Had a hard time finding a place to park in order to register. Also, National Harbor, Maryland is not in our GPS. We live in maryland and didn't know there was such a "town". When we called for directions, evidently our call was directed to a central office - staff were not familiar with Washington DC
April 4, 2013
Rated 2 out of 5 by kycats Not a great experience
The experience started out by being given a key to a room that already had an occupant. I found that out when I entered the room and somebody else's belongings were in there. Fortunately, the occupant was not in the room at the time. Additionally, the light in the shower area was not working and the ironing board continued to collapse when I tried to use it. Usually, I find hotel mattresses very confortable but this one was not.
The staff were very friendly and tried to be helpful. Unfortunately, the facility was not the greatest.
April 26, 2013
Rated 2 out of 5 by Vesper Did not meet my expectations
The facility did not meet my expectations. The room was simply not up to standards. The linens were stiff and scratchy. The bath towels thin and scratchy. We did not received the requested additional towels. Everything was raggedy and "well used." The night clerk was so ill she could not speak above a whisper. Parkiing was a nightmare. No valet parking. You must use a parking garage down the street and there were no carts available for luggage. One night I could stand but would not have stayed two. The only good thing was the view.
November 25, 2012
Rated 5 out of 5 by lennonfamily Loved the location and view
We stayed in National Harbour for almost a week and really enjoyed our stay at aLoft. The staff was SUPER friendly and helpful (notably Patrick and a gentleman whose name started with an M ?), and the complementary shuttle was a must-have for staying outside walking distance of a metro station. Room was elegant, streamlined, and had a great view of the harbour. Pool was a hit for the kids - although a bit small.
April 7, 2014
Rated 4 out of 5 by Jazzy81013 Good but Almost Great
The staff were all very professional. The room appeared exceptionally clean until I pulled the sheets back. I received a coupon for complimentary drinks at the bar, but becasue I am a breastfeeding mom I gave it to one of my quests. If this was a one time thing, then kudos. If this happens reguarly , then housekeeping should be held accountable for the linens put on the bed. Plus- View and overall apperance
Con- Sheets with stains and shredded comforter./ No Micro in hotel to heat bottles, so I ran it under warm/hot water instead
August 12, 2013
Rated 5 out of 5 by Chek02 Breathtaking view from our suite
We requested for a room with a view and was given more than what was requested. We were upgraded to a one bedroom suite with a complete view of the harbor which can be seen from the bedroom, living room and yes- from our own balcony. The hotel is very nice and I think would cater more to the younger generation- 20s to 40ish. It has a bar and a pool table at the lobby, has several flat screen tvs, a big courtyard with a fire pit that kept us warm enough to be able to hang out there despite low temps. We had an awesome experience here, same with the kids. We would definitely come back soon and hopefully- get upgraded to a suite again. Setbacks?? Hmm..no club lounge, hotel lobby/check in at the second floor, no valet parking. But overall stay was outstanding.
April 6, 2013
Rated 2 out of 5 by ShockedandDisappointed shocked and dissapointed
When I got the room, I went to use the toilet. There was already tissue in the toilet bowl. I flushed and the toilet was backed up. I called front desk who stated "the engineer is gone for the night, we'll check into it in the morning." Shocked that the desk attendent would think that this was an adequate response, I started offering other solutions. Sarcastically, I asked if they could bring me a plunger and I would take care of it. They sent up a security person with a plunger in a plastic bag who did not speak but merely held out the plunger for me to take. I plunged the toilet. At no point was there an offer to change rooms or plunge toilet for me or any other solution. I can get better service from the lowest quality hotels. I expected more from Aloft.
December 10, 2011
Rated 5 out of 5 by NPSmoley Perfect
I enjoyed the service, comfort, cleanliness and location of the Aloft in National Harbor, MD (a 15-minute taxi ride to downtown DC). It was exactly what I expected based upon the website, price range, and reviews.
April 28, 2014
Rated 2 out of 5 by KBrown Small Rooms... Nice Design
When I first walked into the hotel I had to go up an elevaor to get to the lobby. Once in the lobby, I found it odd that the welcome desk and bar were right next to each other. I had a late check-in so when I got there the bar had a few roudy people, plus right next to the bar a little boy was in a chair right in between the bar and welcome desk playing a Wii they had setup. It took a while for the one person behind the desk to finish with the one coule ahead of us, then when it was our turn it took about 3 minutes from start to finish. When she asked if I wanted to sign up for their reward program I informed her that we had dinner reservations and were running a littlebehind, she looked offended and then rushed through the rest of the check-in. The whole time we were there kids ran around the whole hotel while no parents were in site and no one stopped them.Even though the room was very small, I love the decor though it was a great mix of retro and contemporary making it a Hipster's dream.
April 21, 2014
Rated 4 out of 5 by FLAGK Great hotel but breakfast could be better
Great room and very courteous staff but the available food at breakfast was very limited.
May 2, 2014