Rated 3 out of 5 by Pspouse Amenities
In order to arrive before the convention began, I needed two separate reservations. I had to wait in line to have the key reactivated. Had to call for 2nd receipt to be emailed. Waited 20 minutes in the morning when I discovered I had no towels. Bar stops serving food at 10. Encouraged to take the free shuttled but not told I'd need to provide proof of being a hotel guest. Inconvenient to public transportation to DC and airport.
November 28, 2014
Rated 4 out of 5 by doclynn1 Very helpful and pleasant staff...
Room was comfortable with easily adjustable thermostat for temperature control. Often, this is my biggest issue that the room temperature is not adjustable. The bathroom was clean and the bed was comfortable. Enjoyed having a 24 hour open area to obtain fruit, yogurt and snacks.
The only major complaint I have was the television service. The rooms are equipped with large screen TV sets only to have digital analog channels for the majority of the stations which were extremely "blurry" and disconcerting to watch. They should upgrade to HD for those large screens to have some clarity otherwise it is difficult to watch television.
November 17, 2014
Rated 2 out of 5 by GedK65 Great location but...
The entrance lobby from the street level has a nice rock water feature, however is overshadowed by lack of some welcoming you to the hotel & the lobby area was not very clean nor tidy.
The main lobby area appeared to be nice when we checked into the hotel, however, when we came back to the hotel around 8 pm to visit the bar, the lounge was very dirty with trash and empty glasses.
November 17, 2014
Rated 4 out of 5 by Sheryl203 The Hotel lobby entertainment is great
My husband and had a short but great time at this hotel. The front desk personnel were very personable and the bartender Nate, knows how to engage his customers. Truly a great experience, we meet alot of new acquaintances just by hanging out in the front lobby bar. The proximity of the hotel is right in the heart of the vibe of National Harbor. We would definitely visit again! Great staff all around!
October 20, 2014
Rated 5 out of 5 by felicitiy2u Awesome Experience
I've never stayed at a hotel that meet every one of my expectations. From making sure my discount was applied correctly. The service was great. I was meet with a great smile. All the amenities were explained to me in great detail. I love the entire atmosphere of the hotel and room. It wasn't teh 5 star $1000 a nite experience but I loved every bit of it. The staff the setting, the decor was exactly what I needed. I would highly recommend the hotel and I will go back. Even like the fact that I could just hang out in the lounge area with a bar right at my fingertips and not have to go anywhere if I didnt want.
January 11, 2012
Rated 5 out of 5 by Travelsoomuch Fall 4 Night Stay
Welcoming staff, Go Green programs that offer incentives, terrific location on MD/VA line just outside DC. Great value for your dollar!
October 23, 2014
Rated 4 out of 5 by TCLyndell Great Location
Loved the hotel's location and its convenience to many things in the area and the conference location I was attending in Glenarden, MD. Hotel staff was hospitable and knowledgeable of where to go for certain things. Kudos to the staff. I wish the rooms came with a microwave versus a safe. I wanted to heat up a few things.
November 11, 2014
Rated 5 out of 5 by Bri14 Love the hotel was so nice
Everyone there was so nice and my room was great.
November 13, 2014