Rated 4 out of 5 by NationalHarborGuest2014 Love Aloft
Aloft hotels are great hotels. I stay with Aloft every time I travel. This one had the best views of the business district.
Surprisingly, this was not as clean as I'm accustomed to with Aloft. This is fixable so I hope they tweak a few things to get on par with the rest of the hotels.
Otherwise, great staff. Super friendly and helpful when needed. There is always one bad apple, but we'll just hope he moves to a competitor's company!
September 27, 2014
Rated 3 out of 5 by Trac10 xxthj
ok hotel would stay again
September 22, 2014
Rated 4 out of 5 by OntheRoad1 Wonderful Stay...Confusing Shuttle
The accommodations and service were very good. Be warned if you take the shuttle. Instructions given by staff were vague and inaccurate. The shuttle is manage by Chariots for Hire and pick up across from the King Street Metro in the parking lot on the hour and leave National Harbor on the 1/2 hour. If you have your own transportation this isn't a problem. After a long day of meetings in DC I enjoyed the relaxed and interesting vibe of the National Harbor.
September 18, 2014
Rated 3 out of 5 by TT2015 Great location, awful checkin
While the rooms were satisfactory and the hotel itself is in a great location, it took 40 minutes to get us checked in. More communication on the state of our rooms would have been preferable as we arrived close to 10PM and were starving and tired.
September 12, 2014
Rated 5 out of 5 by DJMAC Helpfulness
I was on my way to my room but my key wasn't working and Reggie called to the desk and checked my ID and lot me into my room. He also went down to the front desk and brought me a new set of room keys.
September 8, 2014
Rated 4 out of 5 by CemplyBeautiful Excellent Experience
My stay started really rocky, but Roxy Ndebumadu and the General Manager, Mauricio Martin were more than accommodating. These people take great pride in their service and own up to their mistakes. Because of their accountability and strong desire to fix it, this is the only place that I will come when I am in the DC/MD area.
After the problem was solved, they took great initiative in ensuring that my stay was the best. And it was. Thanks Aloft National Harbor.
September 2, 2014
Rated 5 out of 5 by Teekay11 TK
As nice as expected and Christopher at the front desk was great with tips and accomodations.
September 2, 2014
Rated 3 out of 5 by Notahappycustomer87 Good Location
I checked in on Monday Aug 4 to blasting music in the lobby. Music was played by the hotel, it was loud and very unprofessional. Yes there was a party going on, but the music level was an immediate turn off. Apparently you are a "pet friendly" hotel, but allow dogs to be left in their rooms alone and to bark. Not good. Next, I had a temperature sensitive box delivered to the hotel at 11:30am on 8/6. The front desk never made an attempt to notify me that there was a delivery for me. It wasn't until 9:30pm when I went to the desk to ask that they acknowledged they had it. It was chocolate covered strawberries for my birthday. Yes they had melted and were ruined. Thank you for that ! It clearly said Sherry's Berry's all over the box. Want more ? Rosean made arrangements for car pickup, that was fine. I waited out front for Sabina to pick me up at 9:30 on 8/7. She walked past me and went to front desk to ask about me, front desk said they didn't have my name or cell #. YOU DID ! Rosean texted me the confirmation the night before...In the meantime Sabina got a $25 ticket,,.,,you owe her $25..
August 8, 2014