Rated 4 out of 5 by FK2012 great hotel for a great price
I was attending a convention at the neighboring hotel and was within walking distance of all the shops and entertainment. It was safe to walk alone even late at night. The neighboring restuarants were classy and neat but a little expensive. The fridge in the room helped me to save by holding on to the left overs and doing my own breakfast. The microwave in the lobby was great. Free coffee all the time and water bottles in the rooms were a life saver. Loved the HD TV and contemperory shower in the bathroom. The 70's decore of the lobby was very european and lobby was always bussling with people. I will come back anytime to this hotel!!!
July 16, 2012
Rated 1 out of 5 by Penny what's the new twist
I was told to hang up and redial numerous times in order to use a travelzoo voucher to book my room. When I asked to speak with a manager, I was put on hold and never attended to again. I hung up after 31 minutes. Simply trying to book a room.
Doors and walls had grease, scuffs, prints.
There were no towels at the pool. Staff wasn't especially quick to help resolve the issue so we were late getting to our next event. This happened all 3 days that we used the pool. Incompetent staff? We had to request numerous times to get more towels for our room (we only had 3 for 4 people), and it took hours for them to arrive. Where are the staff? terrible service
April 8, 2013
Rated 1 out of 5 by Jen23 I would not visit this hotel if I had the choice
I had MANY problems with the method of payment I wanted to use and event afterwards. The rooms were very uncomfortable with the door that was too small for the doorway and a glass shower door, The shower had no place to hold my shampoo and such. The shampoo and bath soap dispensers were tacky. The overall room appeared cheep with no large closet space. The sink was very messy and akward. The breakfast area was too slow and we had cold food for a very high price tag. Music was very loud while we were eating. I was never aknowledged as a rewards member.
May 7, 2013
Rated 3 out of 5 by Businesstraveler Great hotel with some shortcomings
Hotel has some great features and aspects: wonderful staff, the public areas, room internet. And the location in the heart of National Harbor was excellent; easy to walk to the conference center but didn't feel trapped in that bubble. Easy access to a variety of restaurants. Here's the downside: an uncomfortable bed and pillows which made for poor sleep. When traveling for work with the need to be "on" while at the conference, it is a must to have good sleep; I've not had this problem before when traveling. Also, difficult to hang dresses or long slacks in closet area. Room needed refurbishment as it was looking worn (runs in carpet, dings in wallpaper).
April 26, 2013
Rated 4 out of 5 by VAbarb Modern & basic with matching price point
Modern and basic with a matching price point for area
Aloft has a very clean feel and minimal styling. This is not the hotel for you if you are looking for plush full service accommodations. Common areas border on stark and could use more warmth. Lobby is on second floor after going up a set of modern/open concrete stairs. Lobby has a very open - warehouse feel and is divided into several seating/lounge areas - one of which has a bar. There is a small circular front desk which can serve about 3 customers at a time. They have a breakfast/food area which I did not look to closely at. The rooms are small but feel larger due to the very efficient use of space. The rooms were clean and fully equipped (although the iron and ironing board were extremely well hidden in a cubby behind the far side of the headboard). Workout room was small but had very good equipment – TV in most equipment – water and free ear phones (new and individually wrapped) for listening to TV. Pool was small and anyone counting on doing laps would be frustrated at size. The National Harbor area has lots of restaurants and fun bars with in close walking distance. This area is very safe to walk around at night and feels like a ‘convention island’ with only the hotels/ shops/ restaurants. I would stay here again because you get this great area at a reasonable price.
There were several things that were good ideas but poorly executed 1. The lobby area was interesting but with too much concrete for my taste - the floors looked like they could just hose them down to clean them. 2. Bar area did not attract folks as a gathering place, it felt cheaply done and was not inviting. 4. Four screen display wall looked like something you could do yourself and was not at the same design level as the nice modern furniture that was used in the seating areas. 5. Airplane flight display concept is good – but display used small fonts and was mounted too high on wall - - so you actually could not read it easily. 6. touch screen check-in – they used a diagram on screen that showed inserting your Credit card in bottom of monitor.. however actual hardware was mounted in a drawer face about a foot off the floor 7. Not enough lighting in room
November 10, 2011
Rated 4 out of 5 by NationalHarborGuest2014 Love Aloft
Aloft hotels are great hotels. I stay with Aloft every time I travel. This one had the best views of the business district.
Surprisingly, this was not as clean as I'm accustomed to with Aloft. This is fixable so I hope they tweak a few things to get on par with the rest of the hotels.
Otherwise, great staff. Super friendly and helpful when needed. There is always one bad apple, but we'll just hope he moves to a competitor's company!
September 27, 2014
Rated 4 out of 5 by OntheRoad1 Wonderful Stay...Confusing Shuttle
The accommodations and service were very good. Be warned if you take the shuttle. Instructions given by staff were vague and inaccurate. The shuttle is manage by Chariots for Hire and pick up across from the King Street Metro in the parking lot on the hour and leave National Harbor on the 1/2 hour. If you have your own transportation this isn't a problem. After a long day of meetings in DC I enjoyed the relaxed and interesting vibe of the National Harbor.
September 18, 2014
Rated 2 out of 5 by Jackson82 Lack of Customer Service
As a General Manager of one of your locations, I was expecting just a little empathy from the situation. What I received was just the opposite. He was short, rude and very unprofessional. He stated that it would be taken care of I would be emailed a folio. Once again days passed and NOTHING. If this is the leadership and example that is set by the general manager, your team is in trouble!
I then called the billing department and finally received everything needed.
This situation should not have been this challenging! A little follow-up and simple customer service on every level would have been great.
December 19, 2013
Rated 2 out of 5 by 1229trans Not a good Experience
My experience was not that good. The room prices are high for the size the rooms are small and there were only one pillow had to get romm service to bring more pilolow when I arrived. i called at 4pm the came at 10pm. Okay they have a no smoking policy and i smoke I can adapt I went outside but you can smell marijuana smoke all weekend long. It was so many drunk and when I say drunk I MEAN FALL DOWN SLURRED VIOCE DRUNK. I was apporched by a person that could not walk leaving the loung area asking about a club i not from the area so i said I dont Know. This guy said and I quote "you know where the F_
March 25, 2013
Rated 5 out of 5 by AerospaceConvention2014 Vibrant simplicity
(The conference center was nearby, not on-site.) Aloft definitely made an impression on me. Most hotels to me are just a bed, a closet, a desk and a chair. Aloft (National Harbor, DC/MD) has a theme of clean, colorful straight lines and simplicity. The 6th floor room I had looked out at the Wilson Bridge and into Alexandria. (A room on a lower floor or facing the opposite direction might not have been able to see the water.) The staff was very helpful with any concern that I had (e.g. a lamp was replaced the day it was reported, with an immediate offer of an alternative room). The off-season price was competitive. I will definitely take note on future trips to see whether an Aloft is in the area.
January 25, 2014
Rated 1 out of 5 by TCLAY DO NOT WASTE YOUR MONEY!! VERY MISLEADING!! THIS IS NOT A FULL SERVICE HOTEL!!
HIGHLY DISAPPOINTED!!! THIS IS NOT A FULL SERVICE HOTEL!!! There was NO ROOM SERVICE, not even a kitchen for the bar!! Just a backroom to heat up frozen-ready hot foods. The room decor is depressing!! Blue-grayish walls!! It has a jail feel to it! Not so much as a picture on the walls and we stayed in two separate rooms just to see if we would have a different experience on the last night - NOT! Was forced to go out and get breakfast, lunch, and dinner. All the nearby restaurants close at 11pm, so a late weekend dinner is basically out of the question. We had to call a nearby carryout. Did I mention the dull and depressing decor!! It looks like cheap, Ikea knock-off furniture!! SO DISAPPOINTING!!!
March 12, 2013
Rated 4 out of 5 by CemplyBeautiful Excellent Experience
My stay started really rocky, but Roxy Ndebumadu and the General Manager, Mauricio Martin were more than accommodating. These people take great pride in their service and own up to their mistakes. Because of their accountability and strong desire to fix it, this is the only place that I will come when I am in the DC/MD area.
After the problem was solved, they took great initiative in ensuring that my stay was the best. And it was. Thanks Aloft National Harbor.
September 2, 2014
Rated 4 out of 5 by Plantman Comfortable Stay
The hotel is located in the middle of everything and you can easily walk to lots of restaurants or the harbor and convention center at the Gaylord. Checkin is on the second floor which at first is a little confusing to get to, but opens up to a nice lounge area, bar, and food area. The staff is great, everything in the room is fresh and clean. Rooms have mini fridge, iron, hair dryer, and coffee center. Bottled water was also provided. The floor also had a washer and dryer available for client use or a cleaning service if needed.
August 8, 2014
Rated 5 out of 5 by Elephantdung My Stay at ALOFT - National Harbor
Our stay at the ALOFT National Harbor was EXCELLENT, and I have already recommended the hotel to two friends planning their trips to the DC area. The staff was great. Their attention to detail regarding our needs and specifics for first time visitors to DC was invaluable. We had limited time to see all that we wanted and the ALOFT staff was key in our accomplishing all we wished for.
The room as great. It felt very much like a comfortable condominium. We felt at home. Great views, and very contemporary amenities. The gym was great, and the breakfast food was ideal.
The staff recommendation for surrounding restaurants and bars were great. We truly enjoyed every facet of our stay, and we WILL return soon.
March 21, 2014
Rated 4 out of 5 by Karen927 Great location
This was our second stay at the Aloft National Harbor for our bi-annual girls trip. We love staying at this hotel because of its location and staff. There are many great restaurants and shops and some great bars with good entertainment for the night life, all within walking distance. There is also a free shuttle that will take you to the closest Metro station where you can hop on the train with stops/transfers to many of the sites Washington DC is known for. As for the staff at the Aloft, they are amazing. They are always friendly and willing to assist with any questions you may have. Marvin, especially, is very personable and will give you great recommendations for restaurants based on what your taste is.
March 17, 2014
Rated 2 out of 5 by KSUE Not again!
It was not an experience. Underwhelming by just walking in the lobby. Given incorrect reservation. I had to return back to the front desk to get what I paid for. The lotion (tube) in the bath area was nearly empty meaning it was leftover from a previous guest. YUK! I felt unsafe in the lobby with persons loitering in the area. We had a drink in the bar but departed very soon due to others in the surrounding area (homeless as noted by clothing and smell and and obviously under the influence of some type of substance).Hotel needs a good "quality" manager and heightened security.
February 11, 2013
Rated 1 out of 5 by Mar98 night front desk bad...Morning front desk nice
We did our reservation by phone with spg, the lady who attend us was rude and ask me to spell names and address when I have a member number an all the information was there.When we arive to the hotel. ..they told us that they don't have a reservation and even when we have a printed confirmation thay told us that we have to wait at least for 10 minutes.We left for an hojr and when we came back we have to wait for half more hour until they gave us a room with bad attitude no apologies and It looked like it was our fault.After that we had more bad experiences...but is too lon
June 29, 2013
Rated 3 out of 5 by VANative2011 Disappointed Stay So Left Early
I liked the modern furniture and atmosphere of the hotel. The room itself was very comfy but once it was time for bed I could not fall asleep due to all of the LED lights (some blinking some not) from the phone, smoke detector, etc., the white light shining thru the sides of the pull-down curtains, and music playing outside my room/hotel at 3AM. Why was the bed pointed toward the 2 large windows anyway? And the fact that the price did not include overnight parking means the hotel stay was over priced and over rated! I will not stay at the Aloft at National Harbor again.
December 14, 2011
Rated 4 out of 5 by JDPCDPLMP Nice hotel; good location; a little noisy
Was able to clearly hear a conversation coming from the room next door. A lot of street noise but it did seem to quiet down by midnight. The staff was very friendly. Parking is very convenient and seemed safe. The location was great--a nice change from hotels closer to DC center. The courtesy shuttle to King Street Metro Station was perfect---on time and is a must if you choose to stay at this hotel instead of one closer to the center of DC. The bed was a little uncomfortable. The hotel room décor was upscale. Large room. We stayed 3 nights here and 3 nights at a hotel in town. This hotel offered a change of pace---more relaxing area than closer to the city. Again, the shuttle to the Metro station makes this hotel doable for visiting DC. The National Harbor marina is a very nice setting.
August 12, 2014
Rated 3 out of 5 by Trac10 xxthj
ok hotel would stay again
September 22, 2014
Rated 5 out of 5 by Bri2390 Girls getaway paradise
I had an amazing stay at the aloft hotel. It has a very chic and retro feel. The bar had amazing drinks and they snack pantry was very convenient! I had a rude encounter with one of the staff members, this issue was taken care of in an AMAZING way. Ihab Kherati, Patrick, Keyri, and Katrina are absolutely FANTASTIC!!! My room was very clean & spacious the staff was very friendly and eager to help my & my best friends needs! This hotel added greatly to my weekend experience! I will definitely be back at the ALOFT for my future trips while enjoying National Harbor!
March 17, 2014
Rated 3 out of 5 by TT2015 Great location, awful checkin
While the rooms were satisfactory and the hotel itself is in a great location, it took 40 minutes to get us checked in. More communication on the state of our rooms would have been preferable as we arrived close to 10PM and were starving and tired.
September 12, 2014
Rated 5 out of 5 by funcouple Genuinely friendly staff
My wife and I had a rare overnight fun trip to National Harbor planned, and lucked into finding the Aloft Hotel there. There were lots of things we enjoyed about our stay. The room was great, comfortable, with a great view. But the highlight was the genuine friendliness and accomodation provided by the front desk staffperson who we think was named Marvin. He treated us great throughout our brief stay, and even moved us up to the top floor for a better view after we had already checked in. It is always amazing how much a smile and greeting make a difference.
January 17, 2014
Rated 5 out of 5 by FamilyFunBusinessTrip Contemporary, Fun & Definitely Family Friendly
I loved this hotel. We visited the National Harbor twice within a one week period. First we stayed at the Westin and then we stayed at the Aloft. The Aloft was just so wonderful and fun. The staff was exceptional, helpful in planning sightseeing and in mapping out the best public transportation routes. They went out of their way to accommodate us - even locating a left being stuffed animal hours after check out.I loved the re-fuel snack and breakfast area - convenient and healthy choices and great tasting as well. Plus free coffee until 10am.
May 24, 2014
Rated 5 out of 5 by ReneT Cool, Cool, Cool...
Really cool aesthetic. Comfortable, amazing staff!
July 17, 2013
Rated 5 out of 5 by 23Karen Top notch staff
This property is wonderful and the staff puts it over the top. National Harbor is the place to stay when visiting the Nation's Capitol. It is a safe, relaxing area after the fast pace of the city. Our room was beautiful and very comfortable. The front desk staff, Marvin is an outstanding young man and really helped our students enjoy their trip. We even made him an honorary member of our Kentucky delegation. He took extra measures helping the kids with their projects and greeted us personally each time we met. The hotel manager also greeted our students and gave them his card-it made them feel very important. Every request was filled immediately, anything from extra towels to suggestions for dinner. This will definitely be our family stop for any future visits to DC.
July 10, 2014
Rated 2 out of 5 by theresa55 no towels or coffee in room
We arrived at midnight wanting a shower and bed. There was one hand towel in the entire unit. There was no coffee for the coffee maker. The next morning we went down to order breakfast. The lady took our order and told us it would be about five minutes. Upon returning to pick up our sandwiches she told us she had been talking to a friend and forgot our order. Took another 15 minutes to get our food. Overall terrible service. We have stayed at other aloft hotels and had great service. Will not stay at national harbor again. Need staff that care.
December 25, 2013
Rated 2 out of 5 by NotHappy Not Impressed!
Let me start by saying that the concept of the Hotel is great.. having a loft look for those loft lovers. However, I was a bit disappointed in the cleanliness of the room. My room had big hand prints on one of the windows the size of an adult not a child! The toilet did not flush correctly, had to call the front desk twice to have it fixed! The carpet was dirty with dirt spots here and there. Also, the materials used to complete the room, furniture, walls, valances ect.. were of poor quality. The staff needs to work on customer service skills.
February 4, 2013
Rated 5 out of 5 by meyou2 Fun location - nicest staff
suggest serving real food instead of the packaged eggs , bacon etc. that was a bummer. if building code allows, suggest an 'egg station'. 3 small pans -heated with propane grills would add some excitement. still would only need 1 cookish and a temp. laborer. waffles and pan cakes could be nuked!
tell about parkin charges on line.
hey we had a great stay and traded out the food coupon for a trip to your grocery area, only cause i don't eat space food.
anyway - the staff, room,location etc. was fun. had aloft of laughs - with the staff.
April 17, 2014
Rated 5 out of 5 by DJMAC Helpfulness
I was on my way to my room but my key wasn't working and Reggie called to the desk and checked my ID and lot me into my room. He also went down to the front desk and brought me a new set of room keys.
September 8, 2014