Rated 5 out of 5 by Jerome108 We LOVED THE HOTEL
I wanted to surprise my hubby for the holidays with a weekend getaways. I didn't only surprise him, I was surprised myself.. We did not know what to expect when we arrived. We enjoyed ever second that we spent at the hotel. We even played pool, which was a bonus for us. The location is perfect for shoppers and we both agreed that this may be the place for our annual after the holiday getaway.
Thanks Again Aloft Staff!!
January 23, 2015
Rated 1 out of 5 by SN66 Very Disappointed for what was supposed to be a newer hotel
When I first got there, there was a long line and what appeared to be a lot of chaos. The one gentlemen was literally juggling 2 phones while trying to check in people. Other staff was seen walking back and forth, but no one stopped to help until later. It was a little after 4pm and since everyone had confirmed reservations. I was a little suprised that since I pre-paid for my room, I was not one of the pre-ready key cards just waiting for me to check in. After literally waiting 20 minutes just to check in, I had to wait another 5-10 minutes for someone to run from the back with my keycards. The people were friendly and courteous, but the system definitely needs updating to be more streamlined.
Then when I got to my room (250) there was a huge brown stain in the rug! About 1 1/2 foot wide. The carpet looks old and dingy too. Quite disappointing considering I was expecting a new updated hotel experience. I was further disappointed because I had asked for extra pillows and towels. Not only were there no extras, but when I went to get a kleenex tissue, the box was empty. And not just that the tissue box was out, but the tissue box container didn't even have an empty box underneath it! So I was forced to use toliet paper. But then I noticed I had to use that sparingly because there wasn't much left on the roll and not another back up roll in the room.
I was also a little disappointed at the lack of lighting in the bedroom area. Plenty of light in the bathroom, but the tiny lights by the bed and tiny desk lamp made it almost impossible to go through things in my luggage or other bags in the room. Not to mention trying to read. But fortunately I wasn't spending a lot of time, so I let it go. But then when I tried to turn on the tv, I only got sound at first. Turns out, every time I tried to watch tv, I had to turn it off and back on twice, in order to get a picture.
I was also disappointed there was no hotel information booklet/brochure/binder in my room. Most hotels provide this so I can find out things like pool hours, where ice & vending machines are, about room service, bar hours and other services provided by the hotel. But there were none. So I was forced to go on line to look that info up. Which brings me to another issue. Allow I was issued the code for the wireless service, I also had to keep entering twice, everytime I was trying to go online.
When I went to check out, I like the convience of using the guest services option on the TV. Hoping to avoid any long times and give the desk person a break, I clicked on the TV twice and navigated over to the Guest Services. Clicking on Hotel Services, I got the "We're sorry - this is not available" message. I clicked around a few others and they all said the same thing. At that point, I noticed I didn't receive a receipt under my door or at check in, as I do at other hotels. So I figured I better check out at the front desk and make sure there are no suprise charges.
Fortunately, there was no line, but there was also no one working the front desk either. It was at least 5 minutes before someone showed up. But I still had to wait, as there was a couple with all their food lined up on the desk, as she had to apparently run in back some where to go get them a heated sandwich of some sort. After finally taking care of them, she was able to check me out. But took time finding me in the system. She offered me a receipt, but not once, asked me how my stay was. Something else I'm used to at other hotels.
Overall, I'm not sure I'd want to stay here or any of the Aloft hotels again. While the staff was generally pleasant, the lack of attention to details and constant understaffing makes me wonder just how important customer satisifaction is to Aloft. Especially since no one asked. I'm glad I pre-paid and saved money, otherwise I'd be even more upset. I hope you get the rugs cleaned, pay better attention to making sure the rooms are as they should be, and at least schedule more staff to be working during peak hours. If you can't hire or pay for more people to be working, at least get the TV service options working and provide the hotel information in the rooms so guests can at least figure out some things on their own.
November 18, 2013
Rated 3 out of 5 by RSS0815 Disappointed with comfort
The bed and bedding were very uncomfortable. The bedspread looked very worn out. Was not able to get a good nights sleep with the noise in the hallway.
Pool area was very uninviting.
Staff were nice and helpful.
January 4, 2015
Rated 4 out of 5 by TravelTooMuch1 Great Service
The service was fantastic. Christina is welcoming and gives fantastic service at the bar. Tony at the front desk is easily one of the best greeters in a hotel I have ever visited. These two are unique in most hotels and I know as I travel 3 weeks a month. My schedule will take me to the Chicago area quite a bit in the future and I will be returning because of the service.
While Christina and Tony offered excellent service, the often unappreciated engineering staff deserves the biggest thank you. There was a leak in my room bathroom and engineering responded immediately and corrected the issue. He was polite and quick and deserves to be recognized. He offered to get me into another room and was quick to apologize for the situation.
December 23, 2014
Rated 5 out of 5 by SgtWayne Nice hotel
My only issue was that the bar closes early if things are slow.
December 31, 2014
Rated 1 out of 5 by jc84 Poor service
This is a go-to hotel for me based on proximity to my corporate HQ. I have had three instances where the facility amenities (WiFi and TV) did not work properly or work at all. I was also placed in a room on the first floor where, unbeknown to me, is where the dog lovers stay. Listening to dogs bark on a business trip is an unbelievable oversight. While the staff smiles and are pleasant, they, and I lay this one on your GM, clearly won't go out of their way to offer some additional comfort, ie a drink, a breakfast coupon, some offering to calm people like me down... I'm through with them. On to another property.
April 10, 2013
Rated 3 out of 5 by Kfrericks Everything is broken
I used to love this hotel. It is close to my office and the staff was always accommodating. The past two visits the shuttle bus is either broken or, despite making arrangements the night before, the shuttle is out and not coming back to meet me and I have to call a cab and am late to my meetings. This is happened twice. One of the two treadmills is ALWAYS broken or the pool is out of service. For the three nights that I stayed this week there was no bar soap or lotion EVER. The TV remote was broken as well. I really hate to complain but I like the hotel and hate to see it go downhill so quickly.
November 15, 2013
Rated 5 out of 5 by bobby5447 First Time
This was my first time at an Aloft. But, I can guarantee that I will seek them out in the future. Every single member of the staff was wonderful, and the room was insanely clean. Every single aspect of my stay was great.
July 12, 2013