Rated 4 out of 5 by Discordia78 Helpful Staff
This was a nice hotel in a convenient location -- close -- walkable -- to an outdoor mall with nice stores and restaurants. I found the staff to be friendly and helpful, and one staff member was kind enough to help me when I was stuck in Chicago and wanted advice on how to return to the Aloft Bolingbrook. She provided details on transportation options and ultimately arranged for a taxi pick-up that was quick and reasonably priced. Thank you!
September 22, 2014
Rated 4 out of 5 by 2retired Exceptional Staff
I feel Aloft hotels are best suited for single travelers. The rooms are small and a little cramped for a couple. That said, we had a good experience. The Aloft location was convenient, the staff was wonderful, and the room was clean and met our needs for a one night stay. We have stayed at this Aloft before and found the staff to be exceptionally friendly and helpful both times.
September 14, 2014
Rated 5 out of 5 by mmadden2 Great Customer Service
I recently stayed at the Aloft for a wedding this past weekend. While the hotel is beautiful and the accommodations are great, the thing that really impressed me was the excellent customer service I received.
I had the pleasure of speaking with Anthony, the front desk Aloft agent, and he really knocked my experience at the hotel out of the park. He made my stay very personalized, asking me how I was doing, seeing how my night was going, sitting next to me and chatting while I waited for the rest of the wedding party to arrive at the hotel, and even said hello to be by name the next morning while I was eating breakfast.
While I enjoyed my stay and had no issues with any of the facilities, the thing that I would recommend most about the Aloft Bolingbrook would be to go see Tony. I have another wedding there in November and I can't wait to see his friendly face and lovely chalkboard signs-- "Free Hugs, High 5s, Great Goodbyes." That couldn't be anymore true. Thank you Tony!
September 10, 2014
Rated 5 out of 5 by Rallee Gr8 Hotel experience
Perfect efficient and modern contemporary
Highly recommendable & very friendly staff
god price value.
September 6, 2014
Rated 5 out of 5 by SKM980 Aloft Bolingbrook Delivers On Every Level
I've stayed twice now at the Bolingbrook Aloft in the past three months, and I've thoroughly enjoyed both of my experiences.
The first time was in June of 2014 for a sales meeting I was hosted. The WXYZ Bar was great for entertaining, the gym had everything I needed, and the food bar and morning coffee made getting out of the hotel and to my meeting on time much easier.
I stayed again in the end of August, and I had an equally great experience. Got in a late night run at the gym, slept well and got to where I needed to be after a morning workout as well.
On both occasions, I've found your PEOPLE to be the best asset of all to the hotel. The people who work there are exceptionally nice and outgoing. Tony stood out as an especially friendly and personable guy.
I'll continue to return to the Aloft Bolingbrook!
September 1, 2014
Rated 4 out of 5 by soccermom10 Amazing Staff
The hotel was nice and had a unique personality. What would bring me back was the staff. Every single interaction that I had with staff members was fantastic! We were there with a group for a soccer tournament and weren't sure if we were going to need to stay a third night depending on game outcomes. They were willing to let us stay in the room until the evening (at no charge) until we knew if we needed to stay. Very accommodating and helpful!
September 1, 2014
Rated 5 out of 5 by ScottandKelly Awesome Customer Service
Tony and Lany and Diedre were amazing. They went above and beyond! Everytime we walked into the lobby in the evening, Tony made us feel like family... he knew our room number and made sure we were welcome. Lany and Diedre got us rooms and great rates and really went so far beyond good customer service. We will definitely be back and so will our friends!!!
September 2, 2014
Rated 4 out of 5 by SueG14 This hotel's staff was wonderful
I loved this hotel. The only problem was our room was so humid everything felt wet. Besides that we enjoyed are stay.
September 1, 2014