Rated 3.5 out of 5 by 250
Rated 2 out of 5 by mjmcneel Martha McNeely
I travel from Orlando to Atlanta (Ritz Carlton) and my last stop was Chicago (Westin), Everything was going great until me and my husband went to the club room on the 18th floor and our keys did not work. Everyone was looking at us as if we were going to rob the place so they turn back around and left. I told my husband that I would go down stairs and get our keys rekeyed. I get down stairs and the explain to the front desk what happen and they ask for ID and I said can I give you all the information that is on file and they said no. I understand completely the security policy and ask twice about my keys and they stated that security would bring the keys to my room once I show my ID. I go back to my room stand in the hallway for 10 minutes and here come security with no sense of urgency. I go into my room and get my ID once I return security is gone and my door close. Now I am upset due to the fact I have to go back down to the front desk and get my keys. I go to the front desk and the young lady ask me is something wrong I explain to her and ask for the manager. Molly the manager on duty with no care in the world have to explain to me the hotel policy not once but four times. I told Molly as a guest please don't tell me your policy and your employees don't know the policy. No guest service at all. Once I go to the 18 floor open the door kids everywhere so we got dress and went to dinner. The next morning go back upstairs and you would think you at a daycare, sad to said we went out for breakfast. I had two rooms and spent over $600.00 and my last two days of my vacation selecting your hotel was a nightmare and a big mistake. My plans was to relax and go nowhere but instead we had to leave the property. VERY UNHAPPY GUEST.
July 24, 2016
Rated 3 out of 5 by Shredgolf Not up to SPG or Aloft standards
The hotel needs updates and/or renovations.
The staff are excellent and always very helpful and smiling.
The hotel is dated. Looks like an old hotel that was bought and made into an Aloft.
My bathroom floor tiles in several rooms are always stained with dirt marks.
I have had stains on the 'clean' sheets as well as stains on new towels when I check in.
The tv's do not swivel or turn on the wall so you cannot watch them well when working at the desk.
The air conditioning units are very old and not efficient.
There has been mildew and mold on window sills and stains on carpets.
I enjoy staying at this area but I always doubt if I want to check back in at future visits when there are other hotel brands in better shape.
Also the keyless program never works at this Aloft
July 6, 2016
Rated 5 out of 5 by joebt Great staff and a clean and attractive facility
We stayed for several nights on the recommendation of a friend who lives nearby. We were overwhelmed by the friendliness and helpfulness of every staff member with whom we interacted. Nicole, at the front desk, was incredibly helpful!
This is a clean and attractively designed and decorated place to stay. It is a nice change from the usual motels which all seem to have the same institutional look in décor.
This was a good value for the price. The only improvement we could think of would be a little broader food/beverage options on premise.
May 9, 2016
Rated 2 out of 5 by JDjohns7 Poor room conditions
Room seemed like 15 miles to walk to. Was full of ants and buggs and the floor was sticky.
Food and beverages are ridiculously expensive for a 2 star hotel.
I don't recommend this hotel if you plan on staying more than one night.
April 28, 2016
Rated 4 out of 5 by literfam Great
This hotel was a different design which is why we selected this hotel to stay. The sliding bathroom door was loud when closing, the tv we had in our room kept losing the picture and we would have loved to have a hot tub to use while the kids swam in the pool. Other than that we were pleased with the accommodations.
March 28, 2016
Rated 1 out of 5 by ProfessionalTravel2016 Not qualified for the level
Hotel need lots of room regular maintainace. Mattress and bedding need replacing/updates.
March 20, 2016
Rated 5 out of 5 by Yueling front desk manager, Tori, is very nice and helpful
Tori is the reason my team and I love this hotel, We will come back next time! Thanks.
March 12, 2016
Rated 1 out of 5 by MJHA Avoid
No heat in room and made me jump through hoops to get another room. Relatively poor quality room. Sent my receipt to the wrong address and then made up excuses on how it was my fault.
February 25, 2016