Rated 3 out of 5 by NiJaLa 3-Stars
I can comfortably say that the staff did an excellent job of providing service.
As for the rest:
It's hard for me to recommend this hotel for the room price. If the below points are addressed - that would work. Alternatively, lowering the price to a truly budget-hotel-plus (~$100USD) would also remove the requirement for the below to be present.
The hotel needs further refinement to live up to the "Lofty" SPG/W branding.
1.) Room Lighting - The room lighting was hard to manage versus other SPG properties. There is no easy way to get from the bed to the bathroom without leaving on all the lights..
2.) The "view" on the shower needs a warning for anyone sharing rooms it can get quite awkward.
3.) Water - More complimentary water should be available - 1 bottle per guest (or alternatively, I don't think water should be a revenue play which seems to be the case at aloft).
4.) Pool - The Pool needs to be cleaned. There were cosmetic run-off on the surface of the water the morning we went.
July 28, 2015
Rated 4 out of 5 by Brad1000000 Standard Suburban Aloft
Not much remarkable about this hotel. It's a typical Aloft that's generally better than any other hotel in the Bolingbrook and greater southwestern suburbs if you don't need an on-site restaurant. The rooms are comfortable, but the thru-wall heating/AC unit has to run pretty frequently to keep it warm/cool enough. There are no "extra" platinum benefits here, just the standard points or "free" breakfast, which is a $10/person voucher for the snack bar area. I'm always disappointed in the food selection; looks like they could have a local bakery provide some fancier/better pastries and cookies. I don't even bother looking at what's offered anymore.
February 12, 2015
Rated 3 out of 5 by MaheshKumar Outstanding Staff @ Aloft Bolingbrook
There is one thing that stood during out during my stay in Jan-15. The staff at ALoft Boligbrook goes out of their way to make you feel comfortable. Special mention of Tony & Lany who I thought created a great environment of warmth during my stay!! From providing you local information, cabs and local cuisine, they provide tips on how to get by in the most efficient manner
February 4, 2015
Rated 5 out of 5 by AnnaTX Great Place to stay
Nice and clean and very good service
February 3, 2015
Rated 5 out of 5 by Jerome108 We LOVED THE HOTEL
I wanted to surprise my hubby for the holidays with a weekend getaways. I didn't only surprise him, I was surprised myself.. We did not know what to expect when we arrived. We enjoyed ever second that we spent at the hotel. We even played pool, which was a bonus for us. The location is perfect for shoppers and we both agreed that this may be the place for our annual after the holiday getaway.
Thanks Again Aloft Staff!!
January 23, 2015
Rated 3 out of 5 by RSS0815 Disappointed with comfort
The bed and bedding were very uncomfortable. The bedspread looked very worn out. Was not able to get a good nights sleep with the noise in the hallway.
Pool area was very uninviting.
Staff were nice and helpful.
January 4, 2015
Rated 5 out of 5 by SgtWayne Nice hotel
My only issue was that the bar closes early if things are slow.
January 1, 2015
Rated 4 out of 5 by TravelTooMuch1 Great Service
The service was fantastic. Christina is welcoming and gives fantastic service at the bar. Tony at the front desk is easily one of the best greeters in a hotel I have ever visited. These two are unique in most hotels and I know as I travel 3 weeks a month. My schedule will take me to the Chicago area quite a bit in the future and I will be returning because of the service.
While Christina and Tony offered excellent service, the often unappreciated engineering staff deserves the biggest thank you. There was a leak in my room bathroom and engineering responded immediately and corrected the issue. He was polite and quick and deserves to be recognized. He offered to get me into another room and was quick to apologize for the situation.
December 23, 2014