Rated 3 out of 5 by Cline24 Lacks Amenities
My only complaints are the baggage carts...they need to have something to hang your clothes bags from. We had three clothes bags and they kept sliding off the cart for lack of anything to attach them to.
The rooms are rather small for the money and there isn't sufficient closet space to hang clothes for two people. Also, I would prefer to have a lounge chair to sit on to watch TV, other than the bed.
The bed was very comfortable and the location of the hotel was very convenient.
September 15, 2014
Rated 2 out of 5 by flatscat1 Room shabby and no hot water
I have stayed at this hotel at least 5 times in the past and always enjoyed my stay. The employee greeting me was fantastic in her concern and check in skills were very friendly. My room (#214) was shabby and worse of all there was no hot water The water remained just tepid after leaving the shower and faucet on for a long period of time. The walls in this room need to be better maintained, there are gouges and marks all over the place. I really expected better and will probably not return.
September 10, 2014
Rated 2 out of 5 by Joe2011 Not what I expected from SPG hotel!
Main problen was the room. Pictures on web must be from when it was new. Rooms have mold in shower, old soap dispensers, peeling and marked up walls/wallpaper/curtains/head boards, pictures art work hanging off over bed w double sided tape, light bulbs out, fridge under bathroom sink near front door. Felt more like a dirty dorm room. Staff was nice, but unfortunately could do nothing for me -said that all rooms were the same and hotel is due for an update. Co-worker staying there also said her room was/felt dirty as well.
August 22, 2014
Rated 5 out of 5 by SPG1021 BEST SAN ANTONIO AIRPORT HOTEL
Great place to relax & unwind, if traveling, huge rooms & beds very comfortable. Has a bar & pool tables, & all the usual things that come with a hotel, pool, gym laundry. Stayed a couple nights here then extended for two weeks. Rooms are quiet, cant hear the neighbor under above or to the side of you. Beds are very big to accommodate even a taller person, comfortable & clean. Walking distance to restaurants & things like the mall, movies, bar or clubs. Very nice for the price. Ruby at the aloha desk is byfar the best Hospitality Employee ive encountered.
July 26, 2014
Rated 5 out of 5 by Lupita03 Atmosphere
Great atmosphere, friendly customer service......
August 25, 2014
Rated 4 out of 5 by Houston2014 Excellent Staffs
Exceptional services from Ruby Sison
August 21, 2014
Rated 5 out of 5 by jwbviii Great Hotel for San Antonio stay.
Great hotel in a central location for easy access to any part of San Antonio. Will visit again.
August 19, 2014
Rated 4 out of 5 by MACKAUSTIN Good Place to rest and relax
I plan on staying here once a week, the facilities are nice and clean, and the staff is helpful, just like I would expect from an Aloft or W.
August 16, 2014