Rated 5 out of 5 by Dallas1771 The BEST place to stay for everyday travel
Being a consultant and traveling often, this place is a phenomenal choice for anyone traveling on a budget. The front desk staff is always cheerful, interactive and eager to serve your needs. The service staff have always greeted me in the hallways and asked if there was anything I needed. I am a well-established SPG member and have stayed at many of their hotels around the world. This place exemplifies what SPG is all about and what a hotel experience should be. There may be slightly cheaper options out there, but the extra money is well spent.
November 25, 2013
Rated 5 out of 5 by xlioilx Great Hotel
I've been staying at this aloft fairly often the past few months and I enjoy my time here. The manager recognized me the past several times and has made it a point to welcome me back to the hotel.
I can easily recommend that anyone staying on the North Central side of San Antonio stay at this hotel for the price, rooms, and the lobby. The pricing is just right for a few nights or an extended stay for an excellent quality hotel. The bar and fire pit outside make a great place to meet friends and unwind with a few drinks from the bar.
December 12, 2013
Rated 5 out of 5 by Lupita03 Atmosphere
Great atmosphere, friendly customer service......
August 25, 2014
Rated 5 out of 5 by Sea2011 GREAT LOCATION; FEATURES AND EXCELLENT SERVICE.
This Hotel is an excellent option because it is well kept, you receive excellent service; while we were there Pamela at the Front Desk welcomed us and told us where everything was located inside the hotel. I loved the surroundings and it is conveniently located off the freeway making it so much easier to get to Sea World. It has excellent channel programming and the AC units work wonderfully! Our room was so cold which was something we appreciated with the heat being so intense.
March 17, 2012
Rated 4 out of 5 by GMan Perfect for business travelers
Aloft is a less expensive version of a W hotel: it is still trendy and modersn, cool music plays in the elevators, etc. But it is not as dark, I personally like the style better.
As a business traveler, Aloft provides everything I need: safe in the room big enough for my laptop, free WiFi and a comfortable desk to work, a comfortable bed, reasonably good coffee, quick check-in and check out and a clean room.
The fitness center is ok and so is the pool. The bar is nice and there is also a 24-hour mini-food mart with warm breakfast.
The room is simple, probably not elegant, but functional. I also like soap and shampoo sispensers - they are eco-sensitive.
Last, the hotel is in a very convenient location, surrounded by many restaurants for every taste: La madeleine for brakfast, Dough for awesome pizza and Guajillos for authentic interior Mexican.
October 21, 2011
Rated 3 out of 5 by MNCoop Great Location, Nice Staff, but . .
I travel for business, and have stayed at this hotel several times. This hotel has the typical Aloft vibe. The lobby has the ambiance you would expect, the bed(s) are comfortable, and the rooms are decorated in the Typical Aloft modern style.
Unfortunately, the hotel appears to be run by a bunch of young kids that do not have an eye or care for detail. Shower soap dispensers have loose lids (who knows what is in there), coffee and water are not consistently refilled on a multi-night stay, and the rooms are starting to show their age because they are not cleaned the way they should be. This week I was faced with 2 big garbage bags of trash left in the hallway by the maids (dinner time).
The location and rates are EXCELLENT, and the staff is VERY friendly. I have stayed here several times over the last 2 years. I will stay again, but it is not a 4 star hotel.
February 1, 2012
Rated 4 out of 5 by Houston2014 Excellent Staffs
Exceptional services from Ruby Sison
August 21, 2014
Rated 5 out of 5 by jwbviii Great Hotel for San Antonio stay.
Great hotel in a central location for easy access to any part of San Antonio. Will visit again.
August 19, 2014
Rated 4 out of 5 by MACKAUSTIN Good Place to rest and relax
I plan on staying here once a week, the facilities are nice and clean, and the staff is helpful, just like I would expect from an Aloft or W.
August 16, 2014
Rated 4 out of 5 by BuckB63 fun experience
I enjoyed my stay at this hotel. The staff were good, the rooms were very fun, and the bar was very moderately priced. My only criticism was the fact the room windows are not tinted for privacy.
August 14, 2014
Rated 5 out of 5 by jedisnowy Exceeded All Expectations!
I stayed here back in October and the staff was super friendly, they were great about my pet, and the rooms were modern and amazing. I will definitely stay again.
December 4, 2012
Rated 5 out of 5 by Ariel713 Best Stay Ever!!!!!!
I absolutely loved staying here. I come to San Antonio often and I have stayed at multiple places there, but this hotel was by far the best one. So for now on, I will be staying here because it is in a perfect area. The staff was amazing. If you needed to find something in San Antonio, they would step aside and help navigate you to where your looking to travel to around the city. They greeted my son and I every time we left and came. I am defiantly recommending this hotel to all of my Houston family and friends.
July 24, 2014
Rated 2 out of 5 by wrongedbystaff Excellent Property but Staff needs a "customer service attitude" adjustment and training.
Property is clean, safe, well maintained and the check-in experience was excellent. However, the phone in the room did not work - No dial tone. During a phone call prior to my arrival, I had informed the staff the that I needed a ride back to the Airport the next morning and they reserved me a spot on the 6:30am shuttle. During check-in, the staff specifically confirmed the 6:30am reservation for the shuttle. However the next morning, the shuttle left at 6:20am with another guest and when i arrived at the front desk around 6:26am, instead of apologizing and realizing/owning up to their mistake, the staff tried to cover it up by saying that the shuttle will be back in about 10-15mins and that it was just out on another run. In reality, the careless staff had forgotten to check or notate my name on the list for the shuttle driver. Shuttle driver later verified for me that he did not see any names on the list when he got to work around 5am and that he picked up the one guest who was waiting in the lobby at 6:20am. I don't appreciate the lying and cover-up attitude the front desk guy took when I questioned the value of making a specific reservation for the shuttle.
Other than that the room was clean, comfortable but spartan in terms of amenities. I'll not recommend this hotel to folks who are used to getting free continental breakfast at even less expensive chains. This place has a different concept of trying to "nickel and dime" for breakfast items (other than the free generic coffee) and I'm not sure I'm one to go for this concept.
April 5, 2013
Rated 5 out of 5 by Wero Modern Contemporary Hotel with nice bar, gym and poolside terrace
Very comfortable, well located, and modern concept
August 11, 2014
Rated 4 out of 5 by LovingSanAntonio Excellent price to value ratio
Had a very good night's sleep at this hotel My only downside is the coffeemaker did not work when we woke up in the morning so I had to get dressed enough to go down to the lobby for coffee. My only other concern is the sliding door to the bathroom/shower is very heavy and the track made the door hard to operate. It also has a handle only on the outside of the door so when my wife closed the door she had to use a lot of force which made the door hard to stop and it caught her wrist between the door and the wall. It would be nice to have a handle on both sides of the door,
June 30, 2014
Rated 2 out of 5 by Badexperiencenono Power outage
there was a power outage in the room I stayed at, I informed the front desk staff about it and she said will send someone to check it out for me. But I guess she was too busy to remember since she was the only person at the front desk at that moment. Until we left it was still not fixed, Half side of our room was fine, and the other half still not fixed...
July 28, 2014
Rated 3 out of 5 by CanuckTraveler Terribe staff
As most have mentioned in their reviews so far the staff here are just terrible. When I checked in there was only 1 staff member working and there was a large line up. Not only that but they were also hosting a dating event so there was confusion and way to much noise. If you need ice you need to get it yourself from the bar on the first floor rather than on your floor which made it even worse since they were hosting this event.
The room was good enough. It has a bed and shower both of which were clean. Alofts are minimalistic in the rooms so it met expectations.
It was close to the airport so that was convenient but based on the staff I will stay elsewhere next time.
April 28, 2013
Rated 4 out of 5 by coyote63 Wow! What a super cocktail Lounge.
The Aloft was super! Greeat flor plan and room style. Liked the high ceilings. Lounge is superb! Great bar manager, Jeremy.
July 30, 2014
Rated 3 out of 5 by LaniR Disappointed
When I arrived and checked in the key to the room did not work - after several tries the desk clerk advised she had to call maintenance who was busy. I had to leave for meetings and a dinner appointment so it was not resolved until later in the day. When i finally got into the room there were ants on the sink in the bathroom area. My boss higly recommended staying here - I was totally disappointed.
July 17, 2014
Rated 4 out of 5 by Alejandro2857 Breakfast food is absolutely terrible
Everything is great but you guys NEED to get something that is healthy or nutritional for breakfast. Those eggs are yellow fake chemical sponges. At the VERY LEAST add a Muscle Milk to the pantry of drinks in order for someone that is trying to have a protein filled snack low in carbs and fat to get a breakfast suited for them. Not nuked yellow sponges.
July 18, 2014
Rated 5 out of 5 by RobinD Great location
This location was excellent for my shopping trip. Love the rooms, comfortable beds, nice staff.
July 26, 2014
Rated 3 out of 5 by SAAloft2013 Noisy Mechanical Room
Unfortunately, we were diappointed with our recent stay at Aloft San Antonio Airport. The lobby decor was great and we were excited about the modern urban vibe; however, our room was near the elevator on the second floor (directly across the hall). We were very surprised how noisy the elevator was and how much it carried into our room. Every few seconds we would hear noisy grinding sounds and feel strong vibrations from the elevator. As you can imagine, this went on all night. As soon as we arrived and heard the sounds we called down and asked for a different room. Unfortunatly, there were no accomadations that could be made. For $140.00 per night, our expactions for a quiet room were much higher.
July 29, 2013
Rated 5 out of 5 by grandma1114 Schlitterbahn trip with Grandma
My granddaughters and I had a wonderful weekend visiting family and the Schlitterbahn with a home away from home at Aloft San Antonio. The room was quiet and comfortable. We were able to control the AC perfectly and really appreciated that most. THANKS for a great stay!
July 15, 2014
Rated 4 out of 5 by BillLumbergh Extremely Clean, Modern and Comfortable
I absolutely loved the cleanliness of this hotel. It felt brand new to me. I slept like a baby and enjoyed the amenities. I was traveling 3 nights for work, but unfortunately by co-worker couldn't sleep because she said that there was light coming through her window. We left and moved to another hotel which costs more and honestly although it was a suite... it paled in comparison to Aloft. I would go there again in a hot minute.
July 2, 2014
Rated 4 out of 5 by JBROD Happy
Good stay, very comfortable
July 21, 2014
Rated 5 out of 5 by SATX1 Great Hotel
Nice hotel and staff, recommend to anyone.
July 19, 2014
Rated 5 out of 5 by Gurumdaak First Experience
It was my first stay at a Aloft hotel. Staff was very friendly and check-in with no hassle. Definitely the vibe at this location would be best suited for young or business professionals with a new modern-contemporary age feel. I did come with a relatively large family of both elders and child, which enjoyed the stay as well. Would definitely recommend this hotel and hopefully next time have the opportunity to grab a few drinks at the bar.
June 23, 2014
Rated 5 out of 5 by Adrain22 Excellent
This is an excellent place for a stop over or extended stay. The staff is wonderful.
July 16, 2014
Rated 2 out of 5 by Kohakuni Not What I Expected
We came to the Aloft because of all the hype surrounding it and it's 'modern' feel. We weren't impressed. Let me first say this, The Staff is immaculate. We mostly spoke with Ruby and she was perfection in every sense of the word. Cheery, responsive, helpful, and eager. Any credit to the positive of our stay was of Ruby. However from there it was a downhill experience. The room was most certainly not as advertised. The pictures greatly exaggerate the size and comfort. The room felt compact, Very close quarters. Everything was extremely expensive, so any hopes at food was out. I did call beforehand I was not advised that there would be an additional 50 dollar hold for the room. It wouldn't have been a big deal if I had known about it, but I was not told though I specifically asked. i was advised I only needed to place the card, no further funds, especially when I prepaid. I was advised the room would have standard amenities. Microwave, Fridge, etc. Most everything was in order, but when I arrived they advised that there was only one usable microwave for guest in the entirety of the building and that would be on the first floor. Needless to say this was another agitating factor, being that at that point I felt lied to. The size of the room, lack of amenities, exterior appearance of the hotel and the general appearance of the room were all very unappealing. For the money I spent I could have stayed somewhere much better but I had heard so many positive things. It felt more like a motel stay once actually in the room. I'd even say the room was smaller than some motels I've stayed in. I could not in any good faith recommend this hotel to anyone I know. For the money paid there are many nicer, and more convenient hotels to stay in.
July 21, 2014
Rated 1 out of 5 by Famguy81 Staff is Horrible
I recently used my points to stay at this location. I am in the Military and accidentally left my IPAD 3 in the room. I called back to see if they had it and the front desk operator said he could connect me to a voicemail. I explained to him that I left or lost my IPAD and that leaving a voicemail was not good enough and that I needed to speak to someone right away. He placed me on hold very rudely and finally someone picked up and said they had not seen my IPAD in the room or in lost and found. Overall, just a horrible customer service experience.
February 12, 2013