Rated 5 out of 5 by Queghost People who care!
My wife and I were in San Antonio for a company sponsored event and had a fabulous time while there. However, our flight was canceled due to weather on the day we were supposed to fly back home. My wife was stressed because we had commitments back home with our children and I was worried as well. We ended up staying at this hotel until we could catch our flight that had been rebooked for the next day. Scott, at this hotel went above and beyond to accommodate us. More than that, he showed us that he cared about us as people and was empathetic with our situation. He made a bad situation much better for us. My wife was at ease because of the great attitude Scott and the other staff exhibited. I would HIGHLY recommend this hotel, not because of the building but because of the amazing people who work there,
Outstanding service and customer experience!
April 27, 2015
Rated 5 out of 5 by dono101 Cleaning
Hallway was not cleaned for 2 days.
April 23, 2015
Rated 2 out of 5 by GoldWolfe Inattentive Staff
Front Desk Staff was initially unavailable and then rude when available.
Followed by the Shuttle Bus Driver stating "how long are you gonna be?" while standing over two young women trying to unload our bags... which is intimidating.
No offer of assistance, but clearly rushing us, just to not move his van and get in our way as we attempted to get to our room.
Good cocktails, but mediocre bar service.
The fridge in the room was intolerably noisy and needed to be replaced... which service was also mediocre.
I expect more out of Starwood beds, but mostly the issues with this property were with the staff.
Maybe it's "Hip" to be rude and unprofessional and I'm stuck in a more traditional, customer service based custom,but I will not be staying at this property in the future.
(day shift Front Desk Staff was pleasant and accommodating, offering a beverage to-go gift for SPG members)
April 17, 2015
Rated 3 out of 5 by Alix9000 Loud music at night
I wanted to like this hotel but there must have been a nightclub either directly under the hotel or directly across from the hotel. When I went to bed around mid-night-ish all I could hear was the booming bass of loud music for hours. The walls were scuffed and the glass shower doors were a bit worse for wear.
April 10, 2015
Rated 5 out of 5 by chells27 Hotel for Hipsters On The Go
I stayed at Aloft San Antonio and fell in love with the ambiance and decor of the hotel and our room. The breakfast bar was inexpensive and tasty, I also enjoyed the fitness room it's very important to me to be able to work out while on vacation. I'd recommend this hotel to my friends and family!
March 24, 2015
Rated 5 out of 5 by Kmi5731 Convenient location and comfortable
Hotel was right off highway and located within walking distance of shopping and restaurants. Room was very clean, comfortable, and quite. The hotel staff was very friendly.
March 16, 2015
Rated 2 out of 5 by MMHollywood Really poor experience
Here is a list of issues I encountered during my stay last week:
* Room smelled like cigarette smoke
* Hot water only got luke warm at best
*Shampoo dispenser in the shower was broken
*Room never got cleaned on the 2nd day of my stay
*No parking one of the nights and had to park in the Target lot
March 4, 2015
Rated 3 out of 5 by MAG05 Weekend stay
When I walked in to check-in, I had to do a double-take. I thought I had walked into a nightclub. There was live music and a party going on. It was so loud in there, I had to ask the front-desk associate to repeat herself about 2-3 times each question. Our room was nice. However, the refrigerator did not work nor did the phone. The windows are not even a little sound-proof, at all. You could all of the traffic outside in front of the hotel and you could hear every guest that walked by your room. I also don't like that the hotel allow pets. That's just my opinion, though. All in all, it was so-so.
February 23, 2015