Rated 4 out of 5 by JBROD Happy
Good stay, very comfortable
July 21, 2014
Rated 2 out of 5 by Kohakuni Not What I Expected
We came to the Aloft because of all the hype surrounding it and it's 'modern' feel. We weren't impressed. Let me first say this, The Staff is immaculate. We mostly spoke with Ruby and she was perfection in every sense of the word. Cheery, responsive, helpful, and eager. Any credit to the positive of our stay was of Ruby. However from there it was a downhill experience. The room was most certainly not as advertised. The pictures greatly exaggerate the size and comfort. The room felt compact, Very close quarters. Everything was extremely expensive, so any hopes at food was out. I did call beforehand I was not advised that there would be an additional 50 dollar hold for the room. It wouldn't have been a big deal if I had known about it, but I was not told though I specifically asked. i was advised I only needed to place the card, no further funds, especially when I prepaid. I was advised the room would have standard amenities. Microwave, Fridge, etc. Most everything was in order, but when I arrived they advised that there was only one usable microwave for guest in the entirety of the building and that would be on the first floor. Needless to say this was another agitating factor, being that at that point I felt lied to. The size of the room, lack of amenities, exterior appearance of the hotel and the general appearance of the room were all very unappealing. For the money I spent I could have stayed somewhere much better but I had heard so many positive things. It felt more like a motel stay once actually in the room. I'd even say the room was smaller than some motels I've stayed in. I could not in any good faith recommend this hotel to anyone I know. For the money paid there are many nicer, and more convenient hotels to stay in.
July 21, 2014
Rated 4 out of 5 by Alejandro2857 Breakfast food is absolutely terrible
Everything is great but you guys NEED to get something that is healthy or nutritional for breakfast. Those eggs are yellow fake chemical sponges. At the VERY LEAST add a Muscle Milk to the pantry of drinks in order for someone that is trying to have a protein filled snack low in carbs and fat to get a breakfast suited for them. Not nuked yellow sponges.
July 18, 2014
Rated 5 out of 5 by SATX1 Great Hotel
Nice hotel and staff, recommend to anyone.
July 19, 2014
Rated 3 out of 5 by LaniR Disappointed
When I arrived and checked in the key to the room did not work - after several tries the desk clerk advised she had to call maintenance who was busy. I had to leave for meetings and a dinner appointment so it was not resolved until later in the day. When i finally got into the room there were ants on the sink in the bathroom area. My boss higly recommended staying here - I was totally disappointed.
July 17, 2014
Rated 5 out of 5 by grandma1114 Schlitterbahn trip with Grandma
My granddaughters and I had a wonderful weekend visiting family and the Schlitterbahn with a home away from home at Aloft San Antonio. The room was quiet and comfortable. We were able to control the AC perfectly and really appreciated that most. THANKS for a great stay!
July 15, 2014
Rated 5 out of 5 by Adrain22 Excellent
This is an excellent place for a stop over or extended stay. The staff is wonderful.
July 16, 2014
Rated 4 out of 5 by LovingSanAntonio Excellent price to value ratio
Had a very good night's sleep at this hotel My only downside is the coffeemaker did not work when we woke up in the morning so I had to get dressed enough to go down to the lobby for coffee. My only other concern is the sliding door to the bathroom/shower is very heavy and the track made the door hard to operate. It also has a handle only on the outside of the door so when my wife closed the door she had to use a lot of force which made the door hard to stop and it caught her wrist between the door and the wall. It would be nice to have a handle on both sides of the door,
June 30, 2014