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1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 3.8 out of 5 by 106 reviewers.
Rated 4 out of 5 by Shuttle Service Shuttle Service to local was excellent. April 7, 2016
Rated 2 out of 5 by Customer Never Right I booked hotel in my name for 4 nights and stayed there with my wife. I had to leave as scheduled, but needed to extend the reservation 4 additional nights for my wife because of family health issue. Spoke with front desk person and explained situation and was told it was done, no problem. I leave and at midnight of the night I left my wife was not allowed into room and forced to pack her stuff and leave the hotel and had to go find another place to stay. Hotel cited privacy policy and that she was not registered. I can appreciate that; HOWEVER the front desk person knew what was going on and never told me the policy and what I needed to do to make sure my wife had no access issues. Spoke with Assistant GM named "Heather" the next day who insisted they did nothing wrong and that since I am an SPG member and travel that I SHOULD HAVE KNOWN the policy and that they did nothing wrong!! In no uncertain terms in her words and attitude - all my fault. Absolutely amazing and completely unacceptable. I will never stay at this hotel again and am considering withdrawing from the SPG program and from staying at Starwood properties completely going forward. March 9, 2016
Rated 4 out of 5 by Good value near airport Love the décor. Would like my house to look like this. Very modern, right up my alley. Really no food here, just grab 'n go, but hotel is located near comedy club and some restaurants, so this is very convenient. Only gripe was hot water very tepid. Fix that and stay would have been perfect. December 13, 2015
Rated 3 out of 5 by Hit or Miss I stayed twice in the past 7 days at this hotel. My first stay was good. I assumed my second stay in the week would be the same, but it wasn't. Upon arrival I went to my room to discover that none of the lights in the room worked and the phone didn't work either. Since the phone wasn't working I had to go ask someone to send maintenance. Maintenance came and discovered the breaker had to be reset or something. A bit later I tried to call the front desk to see why the wifi wasn't working but the phone still didn't work. I walked down to the front desk to report both problems. They told me to connect to a different wifi network and sent someone to fix the phone. After the battery was replaced in the phone, it worked again. Later in the evening I couldn't connect to any wifi networks but didn't report it since it was late. In the morning, I still couldn't connect and called the front desk. They said to try yet another network but that network didn't show up in my list of options so I gave up. When I showered I discovered that the shower handle was falling off and it made it very hard to adjust the water temperature. After that I just left and headed to the airport 3 hours early since I wasn't going to be able to get anything done at the hotel. I reported the issues to the staff at checkout and they listed to all the issues and apologized and said they'd address them all. I made sure to tell them that my stay earlier in the week was fine but this one was the exact opposite. They did inform me that the hotel would undergo a renovation in November 2015 and I think that's a great thing! I wish the hotel rooms were more consistent but I was impressed with the attitude of the staff and how the addressed the problems. October 29, 2015
Rated 5 out of 5 by LHE Urban Showcase Team was great Thanks Wes September 28, 2015
Rated 5 out of 5 by It is a tiny but wonderful paradise As soon as I arrived, Mr. Logan Pierce welcomed me with an incredible efficency and kindness: my room was ready, the pillows were those that I requested, the location of the room incredible, but the most important thing: Mr. Logan made me feel like family. The most wonderful treasure of this hotel is the blessed people that work there: Mr. Raymond, Mr. Eduardo and Mr. Eloy. All of them are a wonderful team, and I am greatful for making my stay unforgettable. May God continue blessing all of you.... MY DEEP GRATITUDE TO ALL OF YOU!!!!! September 15, 2015
Rated 4 out of 5 by Aloft San Antonio Airport I really don't understand why Aloft can't put a decent comfortable chair in the room. The chair in my room was for the desk and not to relax in. This isn't the first Aloft I've been in with no chair either. I was fine with this location near the airport but you need to put a little more consideration on how the room is furnished. August 29, 2015
Rated 4 out of 5 by Another good SPG property I frequent this property often for work. It's in a great location and a very friendly staff. The rooms are average for aloft and the atmosphere is great. The hotel bar is always great to meet new people and have a quick drink. August 21, 2015
  • 2016-04-28 T09:28:14.310-05:00
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