Rated 3 out of 5 by Sarah311 Decent Stay For Decent Pay
Trouble with booking, but Scott Parker helped! Very satisfied with his help...not so much with the booking services though. I would stay away, but as long as Scott Parker is there, you're in good hands. He absolved my booking issue immediately. (The issue was that I was charged twice for one room).
July 20, 2015
Rated 1 out of 5 by Lucy2015 Noise hotel
I wanted to stay out of the downtown area to avoid noise over night stay, so got this hotel on the north side of San Antonio. I did ask for a room that would have the least amt. of noise. Stayed in room 317 on third floor , facing highway - noise all night - could not sleep. I even heard the delivery truck early @ 5am so I decided to check out early, not worth the stay. Parking post lights where super bright- which was great for the parking area, but they where also shining into my room - even with the blinds down - room was bright all night. I need darkness to sleep. I would not recommend this to anyone that wants a restful night.
July 14, 2015
Rated 3 out of 5 by LaMonica Hotel is very nice but AC Unit was not working
The Hotel is a very nice Hotel but the AC Unit would not get cold. Other residents were complaining about the same issue. The maintenance crew said new units were needed. I know that hotel knew this was a probably before hand, but they still rented out the faulty rooms.
June 29, 2015
Rated 2 out of 5 by Law82 Changed multiple rooms
I was changed to multiple different rooms because each one had something wrong with it. I had rooms with hair in the bed, leaking a/c unit with soaking wet carpet, cigarette smoke, and expired creamers over 6 months old. This was the worst experience that I've had from an aloft property.
June 17, 2015
Rated 1 out of 5 by CamG Find another place to stay
I stay at Aloft hotels all over the world and this is hands down the worst one I've ever experienced. Upon arrival at the airport I called for the "complimentary airport shuttle" to pick me up. I was told by the man at the front desk that it was out on another "assignment" so I could stand outside and wait for maybe a half hour or take a cab. First off it is designated as an "AIRPORT SHUTTLE" but was nowhere to be found at the airport. So I was forced to take a taxi on my own dime, during rush hour, so if I had waited for the shuttle it would have been well over an hour. Then I was greeted by the same guy at the front desk, a smug individual that really could not have cared less about the issue. Absolutely unacceptable hotel experience for even the random hotel guest, let alone a 5 year platinum member of SPG. I will not stay here again and will warn all of my coworkers and anyone else I come across that is going to be in the area to find an alternative.
June 3, 2015
Rated 5 out of 5 by Queghost People who care!
My wife and I were in San Antonio for a company sponsored event and had a fabulous time while there. However, our flight was canceled due to weather on the day we were supposed to fly back home. My wife was stressed because we had commitments back home with our children and I was worried as well. We ended up staying at this hotel until we could catch our flight that had been rebooked for the next day. Scott, at this hotel went above and beyond to accommodate us. More than that, he showed us that he cared about us as people and was empathetic with our situation. He made a bad situation much better for us. My wife was at ease because of the great attitude Scott and the other staff exhibited. I would HIGHLY recommend this hotel, not because of the building but because of the amazing people who work there,
Outstanding service and customer experience!
April 27, 2015
Rated 5 out of 5 by dono101 Cleaning
Hallway was not cleaned for 2 days.
April 23, 2015
Rated 2 out of 5 by GoldWolfe Inattentive Staff
Front Desk Staff was initially unavailable and then rude when available.
Followed by the Shuttle Bus Driver stating "how long are you gonna be?" while standing over two young women trying to unload our bags... which is intimidating.
No offer of assistance, but clearly rushing us, just to not move his van and get in our way as we attempted to get to our room.
Good cocktails, but mediocre bar service.
The fridge in the room was intolerably noisy and needed to be replaced... which service was also mediocre.
I expect more out of Starwood beds, but mostly the issues with this property were with the staff.
Maybe it's "Hip" to be rude and unprofessional and I'm stuck in a more traditional, customer service based custom,but I will not be staying at this property in the future.
(day shift Front Desk Staff was pleasant and accommodating, offering a beverage to-go gift for SPG members)
April 17, 2015