Rated 5 out of 5 An excellent stay in hotel
I have already booked a room in hotel in past trips. After two years I returned back, and realize attention quality was improved, so I enjoyed a lot my stay. I gladly book a room in the hotel in my next trip to San Antonio.
October 29, 2014
Rated 2 out of 5 by amydale03 This Hotel just felt cheap
From the time we walked in we felt the hotel was going to be a let down.. not sure if it was run down or just not keep up well. The clerk that checked us in could only talk about how this was his last day and how great he felt leaving. Not a good way to be welcomed. When we got to the room it felt small and my wife had issues with the fact their was no fan in the restroom. The Bed had a pad on it but it keep sliding around and bunching up so we finally just pulled it off the bed. The sheets keep coming off the bed. Not the anniversary I was hoping for going to have to make it up to my wife for sure now.
October 20, 2014
Rated 4 out of 5 by zlzoul Typical Aloft
Room design is fashionable, very clean which is great, excellent staff.
One star off for the thin walls. Could hear clearly what my neighbors are talking next door.
October 26, 2014
Rated 5 out of 5 by EvanI All around fantastic
This hotel offers great value, convenience and shuttle to the airport. Wonderful shopping and restaurants within walking distance. It is very clean, offer free water, which I normally get anyway, and a very very friendly front desk staff. I will have stayed over 100 nights at spg hotels this year and the front desk here is much friendlier than any Westin or Sheraton or w I have stayed at, and while not as formal as st Regis, are just as welcoming.
October 13, 2014
Rated 5 out of 5 by Malcolm2012 Great amenities for the price
We enjoyed free wi-fi, heated outdoor pool, gym. bed and room were very confortable. staff were very friendly.
October 15, 2014
Rated 2 out of 5 by Mrtravel28 As Platinum I'd look elsewhere next time
Had two nights, two rooms booked. As a platinum I asked for breakfast for amenity but had to call corporate SPG to provide the front desk with the info that Platinum members actually receive breakfast as welcome amenity for each day of their stay. Both rooms were on the completely opposite side. One of the rooms didn't have a phone so connecting with my party meant a walk across the hotel every time I needed to speak to my business partners. When I brought this up to the front desk they didn't have a solution. Was given points in compensation but phone would have been better. Even the most basic motels have phones in the room and as a platinum member I find it unacceptable. I should have known better than to stay at an aloft.
August 6, 2013
Rated 5 out of 5 by SPG1021 BEST SAN ANTONIO AIRPORT HOTEL
Great place to relax & unwind, if traveling, huge rooms & beds very comfortable. Has a bar & pool tables, & all the usual things that come with a hotel, pool, gym laundry. Stayed a couple nights here then extended for two weeks. Rooms are quiet, cant hear the neighbor under above or to the side of you. Beds are very big to accommodate even a taller person, comfortable & clean. Walking distance to restaurants & things like the mall, movies, bar or clubs. Very nice for the price. Ruby at the aloha desk is byfar the best Hospitality Employee ive encountered.
July 26, 2014
Rated 3 out of 5 by Cline24 Lacks Amenities
My only complaints are the baggage carts...they need to have something to hang your clothes bags from. We had three clothes bags and they kept sliding off the cart for lack of anything to attach them to.
The rooms are rather small for the money and there isn't sufficient closet space to hang clothes for two people. Also, I would prefer to have a lounge chair to sit on to watch TV, other than the bed.
The bed was very comfortable and the location of the hotel was very convenient.
September 15, 2014