Rated 4 out of 5 by BigBill Solid overall
The location stands out as extremely convenient. It fits the standard for the brand which we love for 2-3 nights; longer we want a more full-service hotel unless we're just sight-seeing or playing golf, touring vineyards, etc.
May 14, 2013
Rated 3 out of 5 by CanuckTraveler Terribe staff
As most have mentioned in their reviews so far the staff here are just terrible. When I checked in there was only 1 staff member working and there was a large line up. Not only that but they were also hosting a dating event so there was confusion and way to much noise. If you need ice you need to get it yourself from the bar on the first floor rather than on your floor which made it even worse since they were hosting this event.
The room was good enough. It has a bed and shower both of which were clean. Alofts are minimalistic in the rooms so it met expectations.
It was close to the airport so that was convenient but based on the staff I will stay elsewhere next time.
April 28, 2013
Rated 2 out of 5 by wrongedbystaff Excellent Property but Staff needs a "customer service attitude" adjustment and training.
Property is clean, safe, well maintained and the check-in experience was excellent. However, the phone in the room did not work - No dial tone. During a phone call prior to my arrival, I had informed the staff the that I needed a ride back to the Airport the next morning and they reserved me a spot on the 6:30am shuttle. During check-in, the staff specifically confirmed the 6:30am reservation for the shuttle. However the next morning, the shuttle left at 6:20am with another guest and when i arrived at the front desk around 6:26am, instead of apologizing and realizing/owning up to their mistake, the staff tried to cover it up by saying that the shuttle will be back in about 10-15mins and that it was just out on another run. In reality, the careless staff had forgotten to check or notate my name on the list for the shuttle driver. Shuttle driver later verified for me that he did not see any names on the list when he got to work around 5am and that he picked up the one guest who was waiting in the lobby at 6:20am. I don't appreciate the lying and cover-up attitude the front desk guy took when I questioned the value of making a specific reservation for the shuttle.
Other than that the room was clean, comfortable but spartan in terms of amenities. I'll not recommend this hotel to folks who are used to getting free continental breakfast at even less expensive chains. This place has a different concept of trying to "nickel and dime" for breakfast items (other than the free generic coffee) and I'm not sure I'm one to go for this concept.
April 5, 2013
Rated 1 out of 5 by Lamar57 Very poor location
I travel extensively in my work, and have stayed in numerous properties. This was my first experience at Aloft hotels, and I must say that it was in the top three of my most miserable hotel experiences. Noisy all night long, staff running vacuum cleaners at 3 and 4 oclock in the morning, hair dryer would not work, access to the room was a major walk, cleanliness was below average, and staff seemed to not care at all the next morning. It is my last stay at Aloft
April 15, 2013
Rated 5 out of 5 by Iroc65 Great Hotel, Location & Value
I recently stayed at this San Antonio Aloft hotel and was so delighted by the wonderful staff and atmosphere. It's trendy, upbeat, relaxing and location was close to any possible restaurant and mall you could desire. The staff was very welcoming and ready to assist you in any way. The Aloft and Starwood Preferred guest rates were so amazing that would fit anyone's budget. The outdoor grounds are amazingly comfortable with loungers and seating areas throughout the premise. The outdoor fire pit was so nice and we randomly met other people also enjoying their stay.
In addition to the outdoor area exceeding our expectations, the security of the Aloft is second to none. Security codes and personnel were always reassuring to us. The rooms were comfortable, nice size and design, and very quiet. I hope you choose to enjoy the Aloft Hotel in San Antonio as we did!!
May 4, 2012
Rated 5 out of 5 by Sea2011 GREAT LOCATION; FEATURES AND EXCELLENT SERVICE.
This Hotel is an excellent option because it is well kept, you receive excellent service; while we were there Pamela at the Front Desk welcomed us and told us where everything was located inside the hotel. I loved the surroundings and it is conveniently located off the freeway making it so much easier to get to Sea World. It has excellent channel programming and the AC units work wonderfully! Our room was so cold which was something we appreciated with the heat being so intense.
March 17, 2012
Rated 4 out of 5 by GMan Perfect for business travelers
Aloft is a less expensive version of a W hotel: it is still trendy and modersn, cool music plays in the elevators, etc. But it is not as dark, I personally like the style better.
As a business traveler, Aloft provides everything I need: safe in the room big enough for my laptop, free WiFi and a comfortable desk to work, a comfortable bed, reasonably good coffee, quick check-in and check out and a clean room.
The fitness center is ok and so is the pool. The bar is nice and there is also a 24-hour mini-food mart with warm breakfast.
The room is simple, probably not elegant, but functional. I also like soap and shampoo sispensers - they are eco-sensitive.
Last, the hotel is in a very convenient location, surrounded by many restaurants for every taste: La madeleine for brakfast, Dough for awesome pizza and Guajillos for authentic interior Mexican.
October 21, 2011
Rated 3 out of 5 by MNCoop Great Location, Nice Staff, but . .
I travel for business, and have stayed at this hotel several times. This hotel has the typical Aloft vibe. The lobby has the ambiance you would expect, the bed(s) are comfortable, and the rooms are decorated in the Typical Aloft modern style.
Unfortunately, the hotel appears to be run by a bunch of young kids that do not have an eye or care for detail. Shower soap dispensers have loose lids (who knows what is in there), coffee and water are not consistently refilled on a multi-night stay, and the rooms are starting to show their age because they are not cleaned the way they should be. This week I was faced with 2 big garbage bags of trash left in the hallway by the maids (dinner time).
The location and rates are EXCELLENT, and the staff is VERY friendly. I have stayed here several times over the last 2 years. I will stay again, but it is not a 4 star hotel.
February 1, 2012