Rated 5 out of 5 by Bvark Fun hotel with great staff
We stayed here for 5 days visiting family over Christmas. The design of the entry of the hotel encourages interaction between the smiling, gregarious staff and the guests. We felt welcomed every time we came and left. The lobby area is very comfortable for reading (or playing pool). The rooms are small (welcome to Manhattan), but the bathrooms are very nice for a small room hotel. Our only complaint was that the heat/ac is right in front of the bed and concentrates the heated/cooled air right at your while you sleep. The fitness area has state of the art treadmills and ellipticals. The location is exceptional a block from the subway with easy access to the city. We are glad to have a convenient, fairly priced place to stay when we visit our family there.
December 31, 2011
Rated 5 out of 5 by Exilium Rest and Explore
In general. I liked the facility. The bar is too small and they might want to think about another fireplace and gathering area. There ar roughly 7/8 seats in a cozy area but if you miss a run for the seats you have nowhere to sit but the bar. I did-and the staff was amazing.
Culturally this a great location and you can get downtown quickly. The front desk was exceedingly helpful with tips.
The Aloft decorating style is too cool for my native temperment but I would highly recommend this facility if you are in town.
December 1, 2012
Rated 5 out of 5 by CRREM Wonderful Staff
Aloft Harlem is a gem in the heart of Harlem. From the moment we arrived we felt that the staff, at all levels, genuinely cared about our stay. The rooms were modern, spacious and comfortable. Re:Fuel offers a variety of foods for any time of day. It was nice to have something quick to eat as we were coming and going. We have stayed in many NYC hotels and have to say that Aloft Harlem was by far the best. It is the staff that makes it so. A special thanks to Victor, he was wonderful and went beyond what was necessary. We felt like family. For those thinking about traveling to NYC, consider Aloft Harlem, you will not be disappointed.
October 11, 2013
Rated 5 out of 5 by StevefromToronto Great hotel in Harlem
Nice new hotel in Harlem, friendly staff, acknowledged my status upon checkin, convenient location, close to restaurants, bars, subways.
January 12, 2015
Rated 5 out of 5 by Barb5 Very pleasant surprise
Chose this because of the $99 special. As a single Caucasian woman in her 60's, was a bit unsure about the area - but it was fantastic. Easy to get to from LaGuardia, never felt unsafe even though I walked throughout the area day and night. People on street always willing to give directions, and I never felt out of place. The area is becoming gentrified. Good restaurants, interesting shops. The hotel itself was perfect: very comfortable bedding, great shower, fat towels, big TV monitor, small fridge in room, microwave in lobby, complimentary coffee, tea, friendly and extremely helpful front desk. If there's a downside, and it wasn't for me because I read other reviews and knew enough to ask for a quiet room, the lobby gets noisy each night with music, loud younger people, etc. Would definitely stay here in Harlem again (superfast A train, close by, gets you where you need to go.)
February 9, 2012
Rated 5 out of 5 by DHCLE Probably the best value in New York
Excellent location, VERY responsive and friendly staff. Does trend a little young, but this fifty-something didn't feel the usual chill. Does not seem to follow the "best room available" Platinum amenity rule -- Last time there, had to ask for a different room; seem to have been assigned the worst room in the place (small, windows on an enclosed courtyrard). This was cheerfully corrected.
March 4, 2012
Rated 4 out of 5 by jechho A pleasant surprise
I really liked this hip and trendy hotel in Harlem. The hotel lobby/bar area was very busy during our stay (Friday night), but there was no noise to be heard in our room. Loved that the hotel has door dampeners, so that you could not hear people coming and going slamming their doors. Room was large and service very good.
Not sure if I would recommend this hotel for first time visitors to NYC, though. After a while you get tired walking to Central park or taking the subway. And you most definitly miss out of some of the Manhattan vibe/feel. Some parts of Harlem were interesting, others not so much.
The price level was a bit lower than your average Manhatten hotel (25%, maybe), but bargain hunters might find better rates at other dates.
No suites at this hotel - so platinum upgrades are (as far as I was informed) non-existing.
And they should include some things from their breakfast table in their rate - coffee is free, but why not throw in the cereals/baked goods that was for sale (at a high price) in the lobby area?
November 13, 2011
Rated 5 out of 5 by Yp61 Wonderful hotel
The Aloft is in a great area surrounded by exciting
new restaurants. The hotel itself has a relaxed feel about it, relaxed but not sloppy. The excellent staff manages to be casual but very professional at all times thus creating a very welcoming atmosphere.
May 28, 2013
Rated 5 out of 5 by CakePops Pleasantly Surprised!
Wasn't sure what to expect, but was pleasantly surprised with the hotel, location and staff. The hotel is situated around the corner from the Apollo theatre, close to subway and shopping. The staff at the hotel were the friendliest I have ever encountered.
May 13, 2013
Rated 5 out of 5 My Stay! .
Hotel was beyond my expectation. Great staff, great facility, amenities were as stated, the room was cozy, bed very comfortable. I slept like a baby and got my wake up call as requested.
I'll definitely recommend it and I'll stay here again at any time.
June 15, 2013
Rated 5 out of 5 by roseanns00 A very nice place to stay
We stayed 4 nights at the Aloft and had a great experience. It stands in a fun neighborhood, with lots to do around it. Staff was excellent and helpful and the hotel was clean and a rooms were nice and roomy for NYC! Would stay again!
June 11, 2013
Rated 5 out of 5 by Melabee I will definitely come back!
I enjoyed my stay at Aloft! The staff were friendly and the hotel was in a great/convenient location. The comfort and feel of the room met my expectation and more
November 30, 2012
Rated 1 out of 5 by Elyse1963 Worst Starwood experience yet
We love Starwood and had high hopes for the Aloft Harlem, where we were staying with our daughters while we visited out oldest daughter at Columbia.
We reserved two rooms - one with a king and one with 2 queens. When we checked in they didn't have a room with two queens, and had no roll aways, so they brought us an air mattress. The climate control system was broken in both rooms and it was extremely warm. They were able to get the fan running in our daughters' room, but not in ours, so they had to move us away from our daughters down the hall. There were no movies on the TV, not even pay per view, but there was a box to connect laptops to the screen so we could use our own Netflix. A note in the room said that they had cables at the front desk. What that actually meant was a cardboard box with a tangle of random cables, none of which fit a Mac - and the staff was clueless about this. The room we were moved to faced the street (room 619) and was so loud all night long that we didn't get one bit of sleep. A hotel in a city should have sound-proof windows! We will never stay there again, which is really a shame since our daughter will be in school there for 4 years and we love Starwood.
November 8, 2011
Rated 5 out of 5 by Cetanj Great location for shopping and sightseeing.
Staff was very professional at times from the front desk to housekeeping.
December 28, 2014
Rated 5 out of 5 by ChrisB1970 Above and Beyond
We traveled to NY from California to attend my brother's wedding. I choose Aloft Harlem since it was the closest SPG property to The Bronx, where the wedding and reception were being held. We arrived late the evening of check-in and were greeted by friendly staff who promptly checked us in and gave us a great recommendation on where to grab dinner (kid friendly, of course). The room was clean and the beds were comfy. Overall, we were happy with the accommodations. What impressed me the most was what happened AFTER we checked out. That's when I noticed that my son's favorite "cuddle bears" never made it into our suitcase. He has had these since, like birth...they're very tattered, torn and loved little bears. In a panic, I called the hotel with slim hope that someone, ANYONE, had noticed them while stripping the beds. I tell my story to the nice young lady who answered my call..."I stayed at your hotel a few days ago I think we left my son's cuddle bears..." Her response "You mean the blue ones?" When I tell you that tears literally came to my eyes! Yes! They had the cuddle bears to my great relief! I was amazed! She said "We knew they were important to someone." Wow! Was she ever right! My little boy was thrilled when he found out his bears weren't lost forever! A thousand thank yous to Jermel, who called me shortly thereafter to get my address so he could mail the bears to California. An extra bonus was anxiously awaiting the arrival of his bears in the mail, who I told him stayed at Aloft Harlem a bit longer because it's such an awesome hotel!!! You guys Rock!!
November 3, 2013
Rated 5 out of 5 by SusanandBob Another great stay the the Aloft Harlem!
Another great stay at the Aloft! As always, the staff were extremely helpful and made us feel like family.
December 20, 2014
Rated 5 out of 5 by AG100 Great experience
wonderful and welcoming staff, very convenient access to the subway, nice and clean rooms. the downstairs lounge was happening but an early return flight kept me from joining the fun.
As I mentioned, the staff was very friendly and helpful. One small issue was that the remote for the TV didn't work. The tech specialist tried multiple remotes but nothing seemed to fix. No worries, though, since I could still watch TV. I just had to turn the channels manually (oh, the inconvenience...). Otherwise, everything was perfect. Will stay again for either business or pleasure
December 13, 2011
Rated 5 out of 5 by LadyD Perfect location and great for solo travelers too
I just stayed for 3 nights over a long weekend. The location was perfect. Easy to get to everything. One straight $2.25 bus ride from Laguardia airport to or from the hotel. The hotel is very modern and well kept. I stayed at the Aloft in Minnesota and had such a pleasant experience several months ago. Training of staff for the Aloft hotels must be contagious. The service was great and staff very personable. I felt very safe in my comings and goings and I could tell that staff was also quite aware of whomever came into or left the hotel. One day I left the Do not disturb sign on the door. Housekeeping left a voicemail message for me to just let the front desk know if there is anything I wanted. I greatly appreciated that.
January 22, 2013
Rated 4 out of 5 by BronxBomba I liked it
I stayed here over Thanksgiving holiday. Overall I thought this hotel was very nice. Rooms have a nice modern sexy appeal to it. Staff was nice. Not much to complain about, except the noise from the heating unit but I got over that really quick. XYZ Bar is a nice lounge chill out area. Also close by 125th, shopping and trains. I recommend this hotel.
November 30, 2014
Rated 5 out of 5 by jacool Wonderful Hotel
The Staff were wonderful, and the hotel was beautiful.
I will stay there again.
December 10, 2014
Rated 4 out of 5 by WineAdvisoryGroup Great Spot... But Tight Space
A welcome addition for this end of town. On check-in you immediately realize that they aim to please... very accommodating staff. A bit bare bones but the W-lite coolness factor in effect, complete with Bliss toiletries. Hotel is very modern. Some areas are wearing already, but not enough to really care. Other than the bar area and pool table area all the spaces are a bit tight... the rooms, corridors, breakfast buffet area. Bathroom actually was roomy.. we just had walk-in shower, no tub... ok by me.
April 3, 2013
Rated 5 out of 5 by RyansDad Great base for NYC visit
My wife and I, 49 year olds, felt hip staying here. Front desk staff is friendly and fun. Lobby bar becomes a party at night with DJ which we didn't participate in but it was cool that we could have. Great beds. Convenient breakfast foods to buy. They stored our luggage after we checked out so we could still sight-see. Pet friendly. I recommend parking at Frederick Douglas Building down the street. Have stayed here twice recently: Dec 21, 2012 and Jan 4, 2013 to visit my son. Will stay here again.
January 21, 2013
Rated 5 out of 5 by JuParis 1st class staff & service, good location
For my first time in New York, the hotel was really a great location to stay at and met all my expectations!
The neighborhood is a very bubbling area with a lot of restaurants and things to see. The subway is located close to the hotel; which makes it very easy to reach Midtown.
Modern and spacious room, a great plus.
The staff were AWESOME, really accommadating, responsive and helpful at recommanding where to eat or what to visit etc ....
Definitely my 1st choice for my next trip to NYC.
June 10, 2013
Rated 5 out of 5 by MaggieMay Staff goes above & beyond!!!!!
I travel to NYC alot with my daughter who is wheelchair bound. We stay at many different hotels, but now we ONLY will stay at your hotel for many reasons. Not only is it beautiful, clean, and most welcoming; your ENTIRE staff was so incredible, I've never experienced such professional hospitality in any hotel we have ever stayed at, and we have been coming to NYC for over 20 years, stayed at every well-known hotel you can name...trust me!! We look forward to returning to your Hotel.
December 8, 2011
Rated 5 out of 5 by Joice Enjoyed
Staff was extremely nice and very accommodating. Attractive young staff, that was refreshing. We stayed in Harlem, very exciting and accessible, Parking arrangment was part of package.
August 9, 2012
Rated 4 out of 5 by Shantek This Hotel is in a good location
I enjoyed my stay at the hotel. Although the rooms were a little smaller than I thought it turned out to be just fine.
November 17, 2014
Rated 5 out of 5 by Nateek How it should be done.
I wish every hotel was this helpful, this clean, and this well-managed.
It started with check-in. I had actually reserved the wrong nights. Maybe a little on my mind as we move to New York...
The young man checking us in calmly assured us he had rooms and even helped us restore the rate I had originally booked. He was excellent.
The rest of our time there mirrored that. Great service, kind people, and great room. Best NYC hotel (of many) I've ever had.
June 30, 2013
Rated 3 out of 5 by TCRW This hotel has great bathrooms.
The room was very clean and the bathroom was spacious.
January 28, 2015
Rated 2 out of 5 by JonnyO Could not sleep, no privacy
The staff was very friendly and the location was good for what we needed, but there were several problems with the room. The windows need to be soundproofed because the street traffic, pedestrians under our window, the police station down the street, and the outdoor church across the street were all extremely loud. The room could not be completely darkened because the blinds would not lower to completely block window light. The sheets on the bed were very thin and kept separating, exposing my face directly to the duvet that had not been washed since others slept in the bed. The bathroom sliding door would not close completely so there was absolutely no privacy with others in the room. King room crowded for 2 people with suitcases. The lobby was noisy as well as visually busy with many colors and flashing images. Mostly cement/concrete surfaces and modern.
August 18, 2013
Rated 3 out of 5 by 67MAV Stylish Hotel missing on a just a few key features
The style and design of ALoft- Harlem is great, created for the hipper hotel guest.
The hotel staff was very helpful and answered all my questions with knowledge and ease.
My challenges with my stay revolve around two areas: 1) the weak internet signals (it took over an hour for me to initially log my computer into the system)
2) room design/temperature control/ and a warmer comforter. With the heat/air conditioner flowing directly onto me in the bedroom I was in a constant battle between being too cool/too hot. The thinner comforter than did not help in my quest to keep the room air flowing and staying warm while sleeping (Maybe having another blanket in the room to add for warmth would have fit the need)
With all this being said, I would still recommend aloft to friends.
Aloft Harlem was in a great location to walk to most attractions within the neighborhood.
May 17, 2014