Rated 5 out of 5 by GetawayGirl50 Urban Chic
The hotel was exactly as I expected after visiting the website. There were no surprises. It was clean, comfortable, and inviting. The concept fits its Harlem location perfectly. The decor was fun and refreshing. This hotel is undoubtably for people who need a relaxing place to come back to after a busy day in the city. I would definitely visit Aloft hotels again.
July 10, 2014
Rated 5 out of 5 by Melabee I will definitely come back!
I enjoyed my stay at Aloft! The staff were friendly and the hotel was in a great/convenient location. The comfort and feel of the room met my expectation and more
November 30, 2012
Rated 1 out of 5 by Elyse1963 Worst Starwood experience yet
We love Starwood and had high hopes for the Aloft Harlem, where we were staying with our daughters while we visited out oldest daughter at Columbia.
We reserved two rooms - one with a king and one with 2 queens. When we checked in they didn't have a room with two queens, and had no roll aways, so they brought us an air mattress. The climate control system was broken in both rooms and it was extremely warm. They were able to get the fan running in our daughters' room, but not in ours, so they had to move us away from our daughters down the hall. There were no movies on the TV, not even pay per view, but there was a box to connect laptops to the screen so we could use our own Netflix. A note in the room said that they had cables at the front desk. What that actually meant was a cardboard box with a tangle of random cables, none of which fit a Mac - and the staff was clueless about this. The room we were moved to faced the street (room 619) and was so loud all night long that we didn't get one bit of sleep. A hotel in a city should have sound-proof windows! We will never stay there again, which is really a shame since our daughter will be in school there for 4 years and we love Starwood.
November 8, 2011
Rated 3 out of 5 by fishabs Good price, rooms need to be cleaned up
Great price for a room in Manhattan. In a great area of Harlem with restaurants and easy subway access.
Quality of rooms needs some work -- the furniture in my room was a bit banged up, the A/C unit needed maintenance, and the carpeting and wallpaper had noticeable stains.
July 11, 2014
Rated 3 out of 5 by 67MAV Stylish Hotel missing on a just a few key features
The style and design of ALoft- Harlem is great, created for the hipper hotel guest.
The hotel staff was very helpful and answered all my questions with knowledge and ease.
My challenges with my stay revolve around two areas: 1) the weak internet signals (it took over an hour for me to initially log my computer into the system)
2) room design/temperature control/ and a warmer comforter. With the heat/air conditioner flowing directly onto me in the bedroom I was in a constant battle between being too cool/too hot. The thinner comforter than did not help in my quest to keep the room air flowing and staying warm while sleeping (Maybe having another blanket in the room to add for warmth would have fit the need)
With all this being said, I would still recommend aloft to friends.
Aloft Harlem was in a great location to walk to most attractions within the neighborhood.
May 17, 2014
Rated 5 out of 5 by Skyy Coming Back!
My Husband and I enjoyed our time at Aloft Harlem.The room was cozy clean and we good a really good nights rest. The bar wxzy was cool too! I can't say enough about the lovely staff at the desk not only were the lovely & beautiful but always very helpful. There was a lot of lovely funky resturants in the area to go to as well. Over all the experience was amazing and we are alreay planning our trip back!
May 18, 2014
Rated 5 out of 5 by SusanandBob A great base for exploring northern Manhattan
Being in downtown Harlem, there are lots of incredible restaurants nearby. Four relaxing parks are a short walk from the hotel, and the subway is only a block away if you want to venture further. The staff were very friendly - we'll definitely be back!
July 10, 2014
Rated 5 out of 5 by ChrisB1970 Above and Beyond
We traveled to NY from California to attend my brother's wedding. I choose Aloft Harlem since it was the closest SPG property to The Bronx, where the wedding and reception were being held. We arrived late the evening of check-in and were greeted by friendly staff who promptly checked us in and gave us a great recommendation on where to grab dinner (kid friendly, of course). The room was clean and the beds were comfy. Overall, we were happy with the accommodations. What impressed me the most was what happened AFTER we checked out. That's when I noticed that my son's favorite "cuddle bears" never made it into our suitcase. He has had these since, like birth...they're very tattered, torn and loved little bears. In a panic, I called the hotel with slim hope that someone, ANYONE, had noticed them while stripping the beds. I tell my story to the nice young lady who answered my call..."I stayed at your hotel a few days ago I think we left my son's cuddle bears..." Her response "You mean the blue ones?" When I tell you that tears literally came to my eyes! Yes! They had the cuddle bears to my great relief! I was amazed! She said "We knew they were important to someone." Wow! Was she ever right! My little boy was thrilled when he found out his bears weren't lost forever! A thousand thank yous to Jermel, who called me shortly thereafter to get my address so he could mail the bears to California. An extra bonus was anxiously awaiting the arrival of his bears in the mail, who I told him stayed at Aloft Harlem a bit longer because it's such an awesome hotel!!! You guys Rock!!
November 3, 2013
Rated 4 out of 5 by Tiffini What a gem! Great location and a pleasant stay
We had a very nice stay at Aloft Harlem! This hotel fell right in line with what we expected of Aloft. Perfect location and within walking distance and or a quick train ride to popular NYC and Harlem destinations. The staff was courteous and very helpful. A pleasant surprise was the size of the room: I expected a shoebox because it's in the heart of the city but the room was a nice size and very comfortable. I'd recommend this hotel to both friends and family.
July 4, 2014
Rated 5 out of 5 by Candice84 We loved this hotel
Everything was perfect. The room fantastic, the staff could not have been more charming and helpful. The place was stylish, but wirh a relaxed and hip vibe. The neighborhood, clean, intersting with great restaurants, cafes, and music venues. We will definately be satying there again. Thank you for a fabulous 3 days
July 7, 2014
Rated 5 out of 5 by AG100 Great experience
wonderful and welcoming staff, very convenient access to the subway, nice and clean rooms. the downstairs lounge was happening but an early return flight kept me from joining the fun.
As I mentioned, the staff was very friendly and helpful. One small issue was that the remote for the TV didn't work. The tech specialist tried multiple remotes but nothing seemed to fix. No worries, though, since I could still watch TV. I just had to turn the channels manually (oh, the inconvenience...). Otherwise, everything was perfect. Will stay again for either business or pleasure
December 13, 2011
Rated 5 out of 5 by LadyD Perfect location and great for solo travelers too
I just stayed for 3 nights over a long weekend. The location was perfect. Easy to get to everything. One straight $2.25 bus ride from Laguardia airport to or from the hotel. The hotel is very modern and well kept. I stayed at the Aloft in Minnesota and had such a pleasant experience several months ago. Training of staff for the Aloft hotels must be contagious. The service was great and staff very personable. I felt very safe in my comings and goings and I could tell that staff was also quite aware of whomever came into or left the hotel. One day I left the Do not disturb sign on the door. Housekeeping left a voicemail message for me to just let the front desk know if there is anything I wanted. I greatly appreciated that.
January 22, 2013
Rated 4 out of 5 by Charisma31 Great gem in the city
I enjoyed my stay at the Aloft in Harlem. I found this hotel thanks to a conference in the area. The room was great and I loved all the outlets to charge my mobile devices. My one gripe is that I called at least twice in the months before my arrival to request double beds for myself and my conference "roommate." I understood that the hotel only has about 12 of these kinds of rooms but I called to remind them of my request. On my last call, the person I spoke to told me that we could ask for a rollaway bed so that bunking together would not be an issue. When we checked in, we were informed that there are no rollaway beds in this hotel at all. So, I wound up sleeping in a king bed with someone I'd only met briefly twice before. We worked it out with no problem, but it would be best for your representatives to know the facilities. Nonetheless, we had a great stay.
June 30, 2014
Rated 5 out of 5 by Valley Such wonderful, friendly people working here!
I am pleased to recommend Aloft in Harlem, NY. The people who work there were wonderfully helpful to me, a non-city-savvy person! Whatever we needed, be it a cab, directions or some simple reassurance, the staff was right there to help out. The hotel itself is nicely equipped, comfortable and convenient. Nothing but rave reviews. Thanks for making my city stay so stress-free!
July 1, 2014
Rated 5 out of 5 by BarnardParent Excellent Hotel!
This is the second time I've stayed at Aloft Harlem and we will always stay here when we come to NYC. You can't get a better deal than this. The staff is incredibly friendly and helpful, the hotel is sparkling clean, the rooms are comfortable with plenty of space, great bar, nicely decorated. It is near some fantastic restaurants and the subway. Also within walking distance of Barnard College and Columbia University.
April 16, 2014
Rated 5 out of 5 by Uno1 I'll be back!
Great hotel, very cool vibe. I haven't been to New York since 2006 and this made me wanna stay.
ALL of the staff were great and Estella who was room service staff was lovely.
Love love love Harlem ! Like I said I'll be back!
July 3, 2014
Rated 4 out of 5 by WineAdvisoryGroup Great Spot... But Tight Space
A welcome addition for this end of town. On check-in you immediately realize that they aim to please... very accommodating staff. A bit bare bones but the W-lite coolness factor in effect, complete with Bliss toiletries. Hotel is very modern. Some areas are wearing already, but not enough to really care. Other than the bar area and pool table area all the spaces are a bit tight... the rooms, corridors, breakfast buffet area. Bathroom actually was roomy.. we just had walk-in shower, no tub... ok by me.
April 3, 2013
Rated 5 out of 5 by RyansDad Great base for NYC visit
My wife and I, 49 year olds, felt hip staying here. Front desk staff is friendly and fun. Lobby bar becomes a party at night with DJ which we didn't participate in but it was cool that we could have. Great beds. Convenient breakfast foods to buy. They stored our luggage after we checked out so we could still sight-see. Pet friendly. I recommend parking at Frederick Douglas Building down the street. Have stayed here twice recently: Dec 21, 2012 and Jan 4, 2013 to visit my son. Will stay here again.
January 21, 2013
Rated 5 out of 5 by JuParis 1st class staff & service, good location
For my first time in New York, the hotel was really a great location to stay at and met all my expectations!
The neighborhood is a very bubbling area with a lot of restaurants and things to see. The subway is located close to the hotel; which makes it very easy to reach Midtown.
Modern and spacious room, a great plus.
The staff were AWESOME, really accommadating, responsive and helpful at recommanding where to eat or what to visit etc ....
Definitely my 1st choice for my next trip to NYC.
June 10, 2013
Rated 5 out of 5 by MaggieMay Staff goes above & beyond!!!!!
I travel to NYC alot with my daughter who is wheelchair bound. We stay at many different hotels, but now we ONLY will stay at your hotel for many reasons. Not only is it beautiful, clean, and most welcoming; your ENTIRE staff was so incredible, I've never experienced such professional hospitality in any hotel we have ever stayed at, and we have been coming to NYC for over 20 years, stayed at every well-known hotel you can name...trust me!! We look forward to returning to your Hotel.
December 8, 2011
Rated 5 out of 5 by Joice Enjoyed
Staff was extremely nice and very accommodating. Attractive young staff, that was refreshing. We stayed in Harlem, very exciting and accessible, Parking arrangment was part of package.
August 9, 2012
Rated 5 out of 5 by Nateek How it should be done.
I wish every hotel was this helpful, this clean, and this well-managed.
It started with check-in. I had actually reserved the wrong nights. Maybe a little on my mind as we move to New York...
The young man checking us in calmly assured us he had rooms and even helped us restore the rate I had originally booked. He was excellent.
The rest of our time there mirrored that. Great service, kind people, and great room. Best NYC hotel (of many) I've ever had.
June 30, 2013
Rated 2 out of 5 by JonnyO Could not sleep, no privacy
The staff was very friendly and the location was good for what we needed, but there were several problems with the room. The windows need to be soundproofed because the street traffic, pedestrians under our window, the police station down the street, and the outdoor church across the street were all extremely loud. The room could not be completely darkened because the blinds would not lower to completely block window light. The sheets on the bed were very thin and kept separating, exposing my face directly to the duvet that had not been washed since others slept in the bed. The bathroom sliding door would not close completely so there was absolutely no privacy with others in the room. King room crowded for 2 people with suitcases. The lobby was noisy as well as visually busy with many colors and flashing images. Mostly cement/concrete surfaces and modern.
August 18, 2013
Rated 5 out of 5 by Pearl8 Wonderful helpful staff, clean, metro ambiance
Pleasantly surprised by this gem. Staff were very hospitable and helpful. Room was spotless with comfy beds and big flat screen t.v.. Complimentary coffee was of good quality - robust. There were plenty of choices for breakfast and snacks at the "refuel" station that were reasonably priced ( different from most hotels that I have experienced). The rooms also had a mini-refrigerator (not mini bar) which was handy.
May 11, 2013
Rated 5 out of 5 by COOKIE172ND BEST KEPT SECRET IN NYC
I TRAVEL ALOT INTO NYC FOR BUSINESS, AND FOUND THIS HOTEL MONTHS AGO BY MISTAKE, HOWEVER BEST MISTAKE EVER. PRICES ARE GREAT, ALOFT HAS GONE BEYOUND WHAT I HAVE EXPECTED, LOVE IT SO MUCH THAT IN MY CITY VIRGINIA BEACH VA THERE IS AN ALOFT 5 MINS FROM ME AND WHEN EVER WE NEED TO BOOK A ROOM FOR FAM OR FRIENDS THEY STAY AT THE ALOFT IN CHESPEAKE VA. COMMING BACK IN JAN 2013
December 18, 2012
Rated 2 out of 5 by lmbebo loud, uncomfortable
Stayed here at last min because of family emergency. Staff was nice, easy to deal with.
Room cooling was inadequate. AC did not work at first with the guy saying I don't know what to do and walking out.
He eventually got someone on the phone to walk him through fixing the ac.
outrageous price for wine at the bar, $12 for half a glass of a $10 bottle of wine.
March 31, 2013
Rated 5 out of 5 by Boogen My New Favorite Manhattan Starwood
I have stayed at many Aloft properties the past couple of years and what makes this hotel stand above the rest is the quality of the staff. I am not the most personable person, but these individuals went out of their way to make an effort to be very helpful, extremely courteous, and most of all, competent. The bar tenders have amazing personalities which makes up for the all too common generally unhealthy offerings.
My room was facing the street and surprisingly it was very quiet. I was working most all the time so did not explore the surrounding area, but the room was comfortable and functional. The internet speed was mostly of the fast side which I have to have. The subway is the next block over and the express to Chinatown took less than half an hour. The walk back at night seemed safe enough. It obviously doesn't have the cachet of the St. Regis, but for my purposes, it is much better than the other Manhattan Starwoods.
November 17, 2011
Rated 5 out of 5 by Jackie27 This hotel had exceptional service
I have never stayed at a hotel (and I have traveled throughout the United States and Italy) where I received such exceptional service. The staff members were so friendly and helpful. They made me feel like a member of the family and were ALWAYS ready to help.
I never go without slippers at a hotel but the rooms were so clean I never even unpacked them!
February 22, 2013
Rated 2 out of 5 by Realhonest Disappointed
The hotel has a brand name and cute look to pull you in,but that's all. When we arrived no one was standing outside to greet us. We had to drag our bags down the stairs,because the elevator is discreetly hidden off to the side. Upon check in we knew we'd have to wait because we had arrived early. After waiting about a hour we went to check the status ,since no one bothered to check on us, and got a room. We're certain the only reason we received a room was because the manager was present. Later we called to get suggestions of restaurants,nightlife,and travel recommendations. Everything was just ok, no one seemed enthused to assist. I will say Victor checked us in and he was extremely nice and helpful.
We're disappointed because we read so many great reviews,and anticipated a wonderful experience.We also had never stayed in Harlem and wanted to experience a different vibe of Manhattan. Mission achieved,expect the vibes were bad. DO BETTER.
September 3, 2013
Rated 5 out of 5 by Supermom Wonderful
We had a wonderful time in NYC, and we loved our room at the aloft. The room was very spacious and modern . The staff were helpful and attentive, and the hotel was very clean and bright. The only suggestion I have would be to get better pillows--the ones in our room were too large and stiff to be used comfortably.
July 15, 2013