Rated 3 out of 5 by KSchwab Room phone issue
The phone in my room had it's phone wire disconnected and the battery pack was no where to be found. The phone started beeping at 4:00am, letting me know the battery was going dead. I called the front desk from my cell phone asking them to get this phone out of my room. They responded quickly, but unfortunately I could not fall back to sleep. This is a basic thing that should never have happened. I had an all day business event to attend and I was tired. When I told the front desk what happened after they asked me how was my stay, all I got was the usual "I'm sorry about that". One of these days I would like to actually get something for my trouble.
July 2, 2014
Rated 3 out of 5 by Veee Needs upkeep
I have been staying at Aloft Harlem for a number of weeks and have found the breakfast server is consistently unavailable for hot sandwiches. Martha is one of the hotel attendants in the evenings and she is extremely customer friendly. Unfortunately she is the one of the few hotel attendants that are very friendly. Others in the hotel are not customer service oriented at all. If they just learned to smile or greet guest as part of their conduct, the rest of the customer experience can improve. I commend Martha for getting my room resolved by switching my rooms to a functioning room.....lights were out, shades do not go down, phone not working, etc.
October 16, 2013
Rated 4 out of 5 by RafKam Many Positives, A Few Negatives
The arrival could not have been more inauspicious: a minor argument between my cab driver and a pedestrian (standing in the middle of the road - complaining the cab didn't honk) just outside the hotel, with the instant involvement of some bystanders quickly escalated into name-calling so I quickly took refuge into the lobby before things got any uglier. Welcome to Harlem, I thought.
Whilst this was my first ever time in Harlem, I am fully aware of its "up and coming" status, and I have been countless times in many other cities' "Harlems" so was realistic about what to expect. The neighbourhood is safe in the daytime, and requires reasonable care at night, but the location itself was fine. The Aloft has a multiplex cinema across the road, a metro station with an express line just one block away, and is extremely convenient for LaGuardia and JFK airports. It's also just a few blocks from Columbia University so there's lots of students staying here. You will probably not find a Starwood property this decent in Manhattan for at least a few hundred $$ more.
The lobby is small but lively, with a pool table and inviting bar, a snack corner and free imacs and printing. Check-in was cheerful and staff is generally keen to help. I liked the fact the hotel offers green choice (skip housekeeping for a few $ food credits or a few points).
The room was large, with ample desk space, and a big bathroom area. Internet access was problematic at first and required a call to the IT help desk until the wifi was sorted. Appreciated teh fridge, although I found that for the size of the room, it lacked adequate storage space.
Whilst it was nice to have the 24h snack bar option, I found on a late night, that all food options were on the expensive side ($10 for a sandwich?).
Would I stay here again? Probably, if rates elsewhere in Manhattan are high, although it wouldn't be my first choice. Would I recommend this place to a first-time visitor in NYC? Probably not, as you would miss out on the city life and spend too much time travelling to places of interest.
June 8, 2012
Rated 1 out of 5 by Symphony Honeymoon marred by spurious extra charges
I stayed at Aloft Harlem with my husband during our honeymoon. After our departure, Aloft Harlem spuriously charged my credit card with an extra amount of $250 in addition to the regular billing amount. They chose not to give me any notice so that I learned of this only from my credit card billing. Complaining later with their billing department they proved unable and/or unwilling to provide any significant explanation on what this extra charge is for. Quotation: "It might be for smoking in the room". My husband and I, we are both non-smokers and we have always been non-smokers! To date, Aloft Harlem refuses to refund my $250 ...
March 15, 2013
Rated 5 out of 5 by MsIntrovert Harlem's Elite Hotel
I had the pleasure of experiencing one of Harlem's premium hotels: The Aloft Harlem Hotel. My experience is based off of two separate visits within a month's time. Both experiences were positive and I recommend this hotel for anyone who would like a comfortable stay in New York City.
The hotel is located near 125th Street in Harlem. The Aloft gives the hotels in lower Manhattan a run for their money with its smart elegance and budget friendly rooms.
The Aloft Harlem is conveniently located near several train lines and bus lines. Restaurant, entertainment, and shopping options are located less than fifteen minutes away.
FRONT DESK AND LOUNGE
Upon arriving at the Aloft you walk downstairs to the lower level that leads to the courtyard. When I arrived the courtyard was filled with guests and lounge patrons enjoying a summer night.
WXZY lounge, which is off of the front desk, was modern with an indoor seating area and doors leading to the outdoor courtyard. When I arrived a bachelorette party was in full swing. The layout was hip and makes it an ideal spot for a small gathering.
The front desk management team was efficient and professional to new arrivals, existing guests, and visitors.
Since there was a party on the first floor I was worried that I wouldn't be able to sleep since my room on the second floor. My floor and room were remarkably quiet. It was like I was in another world.
The king room was a minimalist's dream: well contained yet spacious. The room's décor covered the basic necessities in a stylish manner. There was no wasted space.
Upon entering you have the bathroom to the side as well as a minimalistic closet/mini bar. The bathroom has mirrored barn door that separated sink area from the toilet area and glass encased shower. The shower itself is a spa like experience. The water and steam was very hot and soothing.
I had a hilarious experience: The Aloft Harlem is a smoke free hotel. So while getting ready for the shower I accidently left the shower on hot and the doors open. The room's alarm system went off around midnight.
Panicking, I raced to the telephone to call the front desk to tell them my alarm was going off. Apparently the alarm is quite sensitive and was triggered by the five minutes of constant steam coming off the shower.
The desk manager reassured me it happened all the time and not to worry. I was a minute into the call and security was knocking on the door to check the situation and reset the alarm. The security guard was polite and understanding. He calmed my nerves and had the alarm off in less than a minute. This hotel takes its smoke free policy seriously.
I had visions of my sleeping neighbors being wakened from their slumber like zombies and tackling me when I opened the door. But no one stirred. Did they even hear the alarm?
So my friends, when you visit this hotel make sure to close the glass shower door and the barn door.
THE WORLD'S BEST BED
The king bed and desk area is sectioned off giving you a sense of privacy. The desk has a television and an electronics power and charging station.
The bed was large and comfortable. On both hotel stays I had the BEST sleep of my life. I felt reborn. I am tearing up thinking about going home tonight.
This one factor makes it the best hotel I have experienced in my travels to date. My sleep was so good in fact that I am seriously considering staying there one a month as a means of rejuvenation for my mind and body.
The Aloft hotel has a small area in the lobby that sells limited breakfast and snack options. I do not know if the bar has food items for sale.
Some may find this a drawback but in my opinion it forces you to explore the culinary delights of west and east Harlem. Be adventurous. With great restaurants such as Red Rooster, Amy Ruth's, and Lindo, you will find something to suit your tastes.
For late night munchies I suggest travelers go to the corner store to buy beverages, snacks and sandwiches to save a few bucks.
COST AND BILLING
The price of the room is fair based the comfort I experienced, the location, and style of the hotel. My bills were error free and the security deposits were returned to my account in a timely manner.
Wi-Fi is free through out the hotel but I did have an issue with low signal reception with my cell phone.
The business center offers computers with Mac and Windows environments. Printing and faxing are available.
I recommend this hotel for a person who needs a good night rest and enjoys a minimalist environment.
Stay at this hotel and support a gem in Harlem.
You will not be disappointed.
June 17, 2013
Rated 5 out of 5 by 1WorldTraveler Difficult to Leave Aloft Harlem!
The Aloft Harlem has become a home away from home for my service dog and me--and this makes it difficult to leave!
The hotel's staff members work cooperatively as a team. They are kind and efficient--and always helpful in supplying the "extras" needed, whether it is an extra blanket for a very tired guest or information about the hotel, about places nearby, or about the city. They, as kind people, make the hotel a home away from home rather than just a modern building with beds.
Rooms are designed very efficiently, and the rooms and public spaces are kept clean and safe.
The atmosphere makes it easy to meet--or simply greet--other travelers.
This is a great hotel!
January 29, 2014
Rated 2 out of 5 by Lex88 My Stay at Aloft
I booked this hotel as it was close to everything I had to do but one HUGE problem was there was ZERO service in the hotel and the wifi didn't work well. Get to the room and screws are coming out of the door lock on the inside. the lobby had snow and water everywhere and myself and guests were slipping all over the place. The lights in the room were malfunctioning. the room was kind of cold (I chucked that up to the snow storm). the direct tv was not working...not the best idea to use satellite. The staff were unorganized ALTHOUGH there was a young man who was very helpful...he seemed to be working that whole weekend.
December 16, 2013
Rated 2 out of 5 by Paddie Aloft Harlem
While the room was clean and certainly adequate, there were a number of problems. The lighting situation is quite strange. There is one multiple switch plate. Nothing is labelled so if you get up in the night, you have to go to these switches and fumble around for the bathroom light. In out case, I repeatedly woke up my husband. All the lights went on. there is no switch in the bathroom. The shade on the window was broken and would not go up or down.The shower is a bit difficult as you must get all the way in to turn the water on and then it is difficult to avoid getting showered with cold water.
no room service.
February 19, 2013
Rated 4 out of 5 by canuckle Good stay, great staff
Enjoyed this stay more than the last one. Decided not to bother with using my Aloft Smart Check-in key and get the regular key. Agent at Check-In remembered me and gave me all the details re: being issued a new key (and that someone from Aloft would be reaching out to me at some point). The room was expected (they are all the same size). I got a corner room, comfortable, with the only thing that I can comment on was that below the desk was a painted over window which glowed during the night from the street lights and then lit up the room when the sun was up. I would recommend painting the window a more opaque color or covering with blinds. Other than that, I enjoyed my stay.
May 7, 2014
Rated 5 out of 5 by 1WorldTraveler Home Away From Home
Aloft Harlem has become my home away from home, as its superior team of front-desk and floor personnel welcomes me by name and with spirit at the start of each visit and each time I re-enter the hotel or descend from my room to the lobby area. They are friendly yet professional. In addition to recommending local sites, they listen to my recommendations, which I appreciate.
The rooms are small, but very well organized and appointed, and clean. Meanwhile, the lobby area is a small but great meeting area, also well organized.
I so enjoy staying at the Aloft Harlem that I dislike leaving to return home! It is a wonderful place, mainly because it is staffed by wonderful people, -0-
April 29, 2013
Rated 5 out of 5 by Turner23 Great space, Great location, Great value!
Highly Recommend this hotel to anyone staying in New York. Located in the heart of Harlem- Apollo theatre is just around the corner and it is two blocks to the 125th street subway station! Very safe area with the police station just across the street. Big rooms, especially in New York, with very helpful and friendly staff. The only complaints we had was that the WXYZ bar is open to the public so 2 out of the 3 nights we stayed there we were unable to stay in the lounge as they were having some private parties and it was full. We had to take our drinks and appetizers to our room. Other than that we really enjoyed our stay and will be staying with them again when we visit New York!
August 30, 2012
Rated 4 out of 5 by Nana65 Room accommodations
The staff at ALoft in Harlem were extremely wonderful. Your desk staff expecially Shondel (I am sure I am not spelling that correctly; she works days), Jennie, Jason and the lovely lady that provided the morning breakfast. All simply fabulous: And Purple too, the host at the WXYZ lounge.
My only problem with the loft ( I was in room 409) was the location of the ventilation system which was located directly in front of the bed. The vents could not be redirected; hence cold air blew directly on the bed, which made sleeping difficult on the humind nights.
As side from that, my stay was extremely enjoyable
August 2, 2012
Rated 3 out of 5 by mellorae Aloft Harlem not what I was expecting
Hello. I have stayed at over 40 plus Alofts all over the U.S. I love the easy, low key, upbeat, fun vibe.
I love how dog friendly the properties are. Thank you!
Harlem Aloft was a disappointment. Being in Harlem I was expecting a much 'cooler' vibe. The lobby and lobby bar were the smallest of any Aloft I have visited.
The bar food was not edible. I'm learning with the Alofts that those who have a kitchen are better.
Aloft Harlem for being fairly new seemed dated and old. I didn't care for the lobby/bar design at all.
Last month I stayed at the 'newer' Aloft in Cupertino, California and it was fabulous.
March 25, 2014
Rated 4 out of 5 by Vivaladiva Nice clean hotel
Hotel ins't in the greatest neighborhood, but its clean, staff is very helpful and location is close to subway. I was working at lincoln center so commute wasn't too bad for me. Room was nice. Had a little trouble with cable, but once maitnence got it to work it was all good. Plus theres like million channels, which I've never seen at any other hotel. I took a too hot shower and the smoke alarm went off. That was a bit annoying. Cell service (I have verizon) was horrible inside the building. My room looked onto a brick building. I am platium member, so I would of hoped for a higher room and better view. Over all for the price ($189) this hotel is a nice spot. I will def be staying again.
September 17, 2012
Rated 5 out of 5 by milan61307 Awesome experience
The hotel was more than what i expected. The ambience was energetic and had a sophisticated new york vibe. The location was awesome since the parking garage was literally a 30 second walk away, the 24 hour deli right next door was so convenient after a long club night. Shopping was one block away and the view of the magic johnson theater was from our window was nice. It was cool to be so close to so much history, with the apollo theater close by, harriet tubman memorial and all the restaurants. The room was clean and the staff was great. The bar was energetic and the music and drinks were good.
February 25, 2013
Rated 3 out of 5 by distad Its a fine hotel but nothing special
I read reviews of this hotel thinking it was this star among the rough and it wasn't. It was what I could classify as a basic Aloft. The rooms are OK, the bar wasn't hopping as touted and there was nothing that stood out. It was a great deal for being IN Manhattan but nothing special.
What was more disappointing was that at 1030p I asked where to go grab a bite and was informed that most places close around 11pm - in NYC! So I was sent to a place that had so-so food and really, wasn't all that great. I would say the location is OK at best but expect a good cab ride to get midtown for what is considered a more accustomed NYC experience or business trips. It is however SUPER easy to get to LGA.
March 19, 2013
Rated 4 out of 5 by Guest111014 I would definitely recommend this hotel…
I stayed 1 night for business travel. Almost everything met my expectations. The staff, in particular, was great. The only dings rating-wise were that the (1) room had a slightly unpleasant odor; and (2) bath-gel dispenser in the shower was not functioning properly. Regardless, these issues are remediable. Overall--great value; comfortable, trendy hotel; and easily accessible to the subway. I would definitely recommend this hotel and stay there again.
November 12, 2014
Rated 5 out of 5 by Jasper1 Best Staff Ever!
Due to an apartment emergency, I had little time to find a reasonable last-minute rate and a hotel that accepted dogs. Aside from the great fact that Aloft doesn't charge a pet fee, the staff couldn't have made us feel more at home from the minute we walked through the door.
The 5-star hotels I've stayed at have never given me such personalized attention. They greeted me (and my dog) by name every time we came back to our temporary "home".
The rooms were very cool (no views but oh well you can't have everything!) and the common areas are a great place to chill out with your laptop.
During these times when travel is so painful, it's great to see a hotel company that gets it!
Keep up the great work!
September 30, 2012
Rated 5 out of 5 by sha44 great ocation, more than meet our expections. S
Front desk staff pleasant and very helpful in answering our questions as to where to eat etc. Nice comfrotable workout area. Very enjoyable experience would return and stay again based upn this visit.
November 29, 2014
Rated 5 out of 5 by 1WorldTraveler Aloft Harlem's Staff Forms a Great Team
The staff members at the heart of The Aloft Harlem form a superb team of professionals able to juggle their many tasks while emanating kindness, concern, and helpfulness to guests.
After only three years, this busy hotel needs a little cosmetic work, but the rooms and public areas are pristine.
Most important is the people factor. This is a rare place where guests from all over the world feel safe speaking--connecting---with each other, a sort of UN or International House of peaceful and fascinating adults. And that element of Aloft Harlem is fomented by its excellent staff members.
November 4, 2013
Rated 4 out of 5 by Solo Missed the Mark
I have stayed at this hotel at least 4 times and have been happy. This time I was in room 310 . A room without a view. I could see the top of the lounge. This proved to be a problem for me. The vibrations from the lounge on Saturday night were so bad I could hear and feel them through the pillow so I got very little sleep on Saturday. I have to visit this area again next month but I will ask for a room away from the lounge. They now provide free bottles of water. One of the bottles had been opened by a prior guest. It took 4 hours and a visit to front desk for replacement water.
January 15, 2013
Rated 3 out of 5 by BOStoNYC Big, modern rooms....but many broken items in the hotel rooms
The room was quite big for NYC and it was great for a baby (we were able to put the baby in a separate area when she went to bed from where we were). Additionally, the hotel is pretty modern compared to other NYC hotels. On the negative, too many things were either broken or didn't work properly in the hotel. In our first room, the A/C didn't work so we had to switch rooms. Then in the second room, the shower handle fell off and we had to rig it back on. Finally, the door to the shower and toilet was stuck and would not close. Maintenance tried to fix it but was unable to.
April 6, 2014
Rated 5 out of 5 by EricG1954 nice time
The hotel is modern and clean. Subway was 2 blocks away and got us into SOHO and Midtown very conveniently. At the front desk, Rachel was extremly helpful and helped us find the subway.
everyone there was very helpful.
November 16, 2011
Rated 5 out of 5 by panamakc Great Place!
We stayed at Aloft Harlem as it is close to Columbia University. My daughter was entering Graduate School and this hotel was convenient to where we needed to go.
Our experience was great! From the moment we arrived, 2 hours delayed due to weather issues, the staff was gracious and helpful in every way. They were able to answer our questions and give us directions throughout our entire visit on the best way to accomplish the things we were trying to get done.
When we come to visit my daughter, we will plan on staying at this excellent hotel!
July 28, 2014
Rated 4 out of 5 by LACHINYC01 Hidden gem
My girlfriend and I really enjoyed our stay. We stayed on a weekend for two nights. I really like the décor and interior design of everything in the hotel. I was surprised that Aloft meant that the rooms are modeled after aloft apartment. I was pleasantly surprised. I guess I use to more drawer space for my clothes. The showers were nice. I had to get use to the fact that the sliding door did not mask the sounds I made on the toilet. Over all I was impressed with the experience. It is interesting that they decided to put a hotel on that street in Harlem. That is why I call it a hidden gem. It was close to the Subway and it is one block away from the M60 Bus line to the airport. I would recommend people to use this hotel.
August 18, 2012
Rated 5 out of 5 by MikeEsq The Staff at the Hotel is Exceptional
I am an attorney who travelled in from out of town to attend an important court appearance the morning after my arrival. After a 2 hour delay, I was informed by the airline that my luggage was sent elsewhere and I would not be able to receive it until after my scheduled time to appear in court. As I am relatively unfamiliar with the city, the front desk staff assisted by searching area stores for close location that would be open early enough for me to pull off buying a substitute for my suit and so that I could make it to court in time. With their help I was able to avoid a serious work-related issue (I would have gone to court in track pants!) and the day was saved. A big thank you to the front desk staff that helped me out, I would recommend this hotel to any business traveler.
October 6, 2014
Rated 4 out of 5 by 4TYFOUR Expectations...Exceeded!!
I stayed at Aloft Harlem on March 23 for two nights. I stayed with my family (wife and 2 children) and must say, our experience was amazing! Not only was the staff very friendly, professional and courteous, the location of the hotel was right in the heart of Harlem! With easy access to everything (subways, shopping, movies, etc) we were never left feeling like foreigners or visitors, we felt like residents. After a long day of shopping with the fam, it was nice to be able to grab a drink in the W...XYZ Lounge. Perfect.
We would definitely stay there again!
April 1, 2013
Rated 5 out of 5 by Pumpkin Cool and hip hotel!
I stayed at the Aloft Harlem for four nights and just loved it! The minute I walked in the door I knew that I had chosen the right hotel. I loved being away from the Times Square tourist crowd, and enjoyed what the neighborhood had to offer, including some excellent restaurants. It was very conveniently located for me, because I was visiting my daughter at Columbia U., which is walking distance from the hotel.
The Aloft Harlem has a very approachable and friendly staff, a hip and funky atmosphere and decor, comfortable beds, gigantic showers, and the Bliss products (including shower gel and shampoo dispensers right in the shower stall) added to my feeling of contentment.
I highly recommend this hotel. I will definitely go back.
February 5, 2013
Rated 1 out of 5 by ColdGuest2 Attentive staff ...
however the hotel's answer for no heat was a space heater, which also didn't work. Finally moved to a different room
November 20, 2014
Rated 3 out of 5 by jcvdd Good Hotel, poor location
Although the Aloft Harlem is a good hotel with a friendly and helpful staff, the location of the Hotel is less than desirable for the typical tourist visiting Manhattan and although Harlem has transformed into a “relatively” safer area, the Hotel itself is located at the entrance to Harlem near 123 Street. The Aloft Harlem is a short walk away from Columbia University and an excellent choice for parents visiting their kids at Columbia University but I personally would not recommend this hotel for the first time typical tourist visiting Manhattan.
August 31, 2013