Rated 3 out of 5 by jcvdd Good Hotel, poor location
Although the Aloft Harlem is a good hotel with a friendly and helpful staff, the location of the Hotel is less than desirable for the typical tourist visiting Manhattan and although Harlem has transformed into a “relatively” safer area, the Hotel itself is located at the entrance to Harlem near 123 Street. The Aloft Harlem is a short walk away from Columbia University and an excellent choice for parents visiting their kids at Columbia University but I personally would not recommend this hotel for the first time typical tourist visiting Manhattan.
August 31, 2013
Rated 4 out of 5 by Moodyjudy Very comfortable stay
Enjoyed our stay very much as the room was laid out well for four people to share the same space. Very comfortable beds. Very attentive staff. Great location.
January 4, 2014
Rated 5 out of 5 by YankeesFan Exceptional staff and beautiful rooms
I travel several times per year and stay in a lot of different hotels. The staff here was by far the friendliest and most helpful I have encountered. They were helpful without being intrusive; they responded to requests quickly; they truly cared about making you comfortable and happy. The rooms were spacious (especially for NYC), modern, and very clean. This hotel is very close to the subway (two blocks), so it's easy to reach the downtown attractions (particularly via the D line), despite its distance.
The only issue was the elevator from the street to the hotel lobby was out of service for a couple of days, which is difficult for me with a mobility issue and a tendency to over pack. However, the staff again made sure I could get around and get my luggage to the street level.
September 24, 2013
Rated 2 out of 5 by MPMCD62 Disappointing visit
We are usually very satisfied with the staff, service and accommodations at this Aloft. When we checked in on 10/18/13 and we were told that the first night of our stay had been billed to my credit card. When we went to our room (312) we found a brown stain on the carpet and the room was warm. We called the front desk and they sent and engineer to look at the AC. We were told that it would be repaired by the time that we returned for the evening. When we returned the room was very warm. The fan was blowing but the air was not cold. Finally on Saturday morning we called and the manager arranged for another room for us (206). She also offered to comp us for breakfast but we already had made plans. When we checked out the gentleman at the front desk had a difficult time explaining our bill to us.
October 21, 2013
Rated 4 out of 5 by TJnCT Great Location Across From Magic Johnson Theaters
Great location. Very convenient to shopping, restaurants and the Apollo Theater. Staff was very helpful. Didn't realize the WXYZ Lounge off the lobby was a local hangout. Lots of people and loud music, but we were on the 3rd floor, so I did not hear a thing. Well, I did hear the street traffic later that night, but nothing's perfect. Wished the bed was more comfortable and wish the heater/AC had an adjustable cover so you could direct the air/heat to the floor instead of it blowing right on you all through the night.
January 20, 2013
Rated 3 out of 5 by farinc Thanksgiving Stay
Staff was very friendly and did everything they could do to make us feel comfortable. aloft is a bare bones property with no restaurant (I knew this before I went.) so it is what it is. It's nicely decorated in a minimalist hip style. they have a food bar where you can buy simple things for breakfast, ie. cereal, muffins, breads, coffee, wraps, drinks, etc. there's also a bar area and another area to sit. as i said, it's minimalist at it's best and worse. it is what it is. the beds are rather hard, sheets were a little rough and the down blankets were very heavy for both of us. the shower area was large enough for two with a very nice rainfall shower head, the water was sufficiently hot but I noticed there was less of it in the late evening hours. we liked the body gel dispenser in the shower stall but neither of us cared for the shampoo mixed with conditioner. towels were mid level quality. lighting controls for the room was sort of strange. if you got up in the night to use the bathroom and turn on the bathroom light, it would turn on the light to the entrance area also, which would shower light into the bedroom area. not a great design from that one perspective. also, with all the shelf area, you'd think there'd be outlets everywhere for your computer, phone, etc.. but there was one outlet underneath and one outlet on the shelf in a unit for plugging in other electronics. the tv was very nicely sized. i had one incident of a couple in another room near by the first night re-inacting an adult movie with all the verbiage. i was sound asleep and they were so loud yelling obscenities with each other that it woke me up at 2am from a sound sleep. i only hoped that it wouldn't awaken my 14 year old daughter. and i couldn't call to complain for fear of waking my daughter. after listening to this krapt for an hour, they finally finished their business and apparently left the hotel because i heard the door open and shut and there was no more sounds. thank god. i wondered if the hotel was being used for hourly patrons. I told the manager the next day and she was very apologetic about it. I'm sure the staff would have done something had I been able to call them when it was happening. but as i said, i was not in a position to call them.
November 27, 2011
Rated 5 out of 5 by drrd01 warm staff
great front desk staff at hotel
December 30, 2013
Rated 4 out of 5 by peloazul a nice aloft in manhattan
Good: Sometimes it is nice to stay at a less staid location in Manhattan, and I think Aloft fits the bill well. Rooms are sufficient and the bar has a club-type feel. The continuity of music from the lobby to the elevators is amusing as well. Another pleasure is the location-specific cocktails, which, that we tasted, were enjoyable. If you enjoy Aloft, this one is a good one. Easy to transfer to LGA on the M60 from this location, as well.
Bad: Staff completely ignored SPG membership benefits.
September 3, 2013
Rated 4 out of 5 by Womper Automotive access is a problem.
You have a problem that is no fault of your own. It needs correction by the addition of a parking facility or adjacent auto drop off / pickup area for access and egress to the hotel. Relying on the Frederick Douglas does not work. Good luck on finding the area for the access.
Left confused by the refusal to grant the second day discount based on birth year. That left my spouse unhappy even if it was 1942.
Providing a printout sheet giving the map and directions to the A,B,C,D lines station at the desk would be a big help. Verbal directions do not work!
The trains allowed us access to two sights: St. John the Divine Cathedral and the Hamilton Grange National Shrine. The hotel is mid way between the two -- 110th and 141st. Let your staff know what they are.
What is SPG?
July 13, 2013
Rated 2 out of 5 by Copperhead Not as clean and comfortable as I was hoping for
The rooms were far too hot to relax in, let alone sleep in (we were told, "That's normal, you're just trying to push the thermostats lower than they go," by the front desk staff), and there was hair inside our ice container, sinks, and refrigerator the moment we checked in. The staff was nice and efficient enough, but it always felt more like a party at the front desk than anything else. No one offered any real solutions, changes, or fixes, nor did they call any other staff/repair when we kindly informed them of our numerous dissatisfactions. All of this struck me as unprofessional. It's a cute place, though, with nice decor and facilities/amenities. If you get one of the lower rates, try it out, but I won't be coming back at any rate, especially not the ones that float around 200/night.
March 8, 2012
Rated 3 out of 5 by medic149 Small, boutique type hotel.
Seems to be in an old building that was converted to a hotel. Lobby is in the basement and the elevator to get down to the lobby was very small and dirty. Staff was very nice and friendly. Room on the 6th floor was extremely hot even with the heat turned off. Staff explained that the building's system, which they don't control, overrides the room thermostats when it reaches a certain temperature outside. Bar is very small with limited seating. Bar tenders were great!! Prices a bit high. No room to mingle and meet with your travel companions.
Furnishings just seemed very cheap and unkept. Bed was very good. Got a good night's sleep each night, except for waking up due to the heat.
If I had to go back to this exact area, I might consider staying there, but would not go out of my way to stay there.
February 9, 2013
Rated 5 out of 5 by MRGolF New kids in town. Cool place to stay!
We had our stayed only just a night after flew for 20 over hours across the pacific and yes the hotel just over expected, The staffs are all kind and really helpful when we just need any information about the local attraction. The public transportation is just a block away and it safe to travel into downtown. There's many restaurant around there and also starbucks!
Surely if we come back to NYC then we'll stay in same one.
Becareful of traveling alone at night since it's uptown.
November 28, 2012
Rated 5 out of 5 by Luscious51 Incredible staff
Best staff of any hotel. Cudos to Beverly, Babeen, Delrick, Martha, Duane. Hopefully, I did not exclude any of the courteous staff members that I encountered during our stay. They made certain that we were always able to get around the city, great food recommendations, making certain that we had enough of the amenities in our room as requested. While there may be more luxurious digs in NYC, nothing compares to these named individuals as true representitives of hospitality.
June 27, 2013
Rated 5 out of 5 by Ward926 Simply...THE BEST!
I was in NYC on business and just spent one night at Aloft Harlem....and I WILL BE BACK! This hotel is Harlem's "Best Kept Secret." From the moment I walked thru the front door, everything was First Class. I asked for an early check-in ( 9:30 AM in fact )and my room was ready. The lovely young woman who checked me in, took time to explain everything the hotel has to offer, from the computers which were available, to the FREE wifi...and the complimentary coffee service in the lobby. My room was large,comfortable, and spotless...(especially considering I was in the "land of the closet sized room..NYC")
In addition, there were dozens on channels on the television and not the usual CNN, CNBC, and some obscure movie channel you usually get in most hotels.
I AM HOOKED on Aloft Hotels and they are my new hotel of choice!
December 12, 2012
Rated 5 out of 5 by MissP2013 Just Do It!
Great location. Great price. Great hotel. Who knew Harlem had progressed to this point and ALoft Harlem was the prime evidence. I walked for blocks and when I got ready, I hibernated and rested in the room for hours. Sleek, modern and clean. Apollo Theater, Magic Johnson Theaters, Sylvia's Soul Food and Red Roosters are within blocks. And do take the #60 bus to and from the airport that will put you off a block from the hotel-- if you can spare the $2.25 fare.
January 15, 2013
Rated 5 out of 5 by AGB427 Great Location and Staff
The room was smaller than many hotels but one doesn't need a big space to basically sleep in. Large shower. The sink is separate from the rest of the bathroom which was a nice feature. Comfortable bed too. The staff were friendly and helpful, polite and treated us well. Excellent spot for connecting by subway or bus so the location was ideal. Nice boutique hotel and I would definitely stay there again.
October 20, 2013
Rated 3 out of 5 by liveinthearea Room is odd
the bathroom light could only be turned on from the front door which makes no sense. the bed itself could only be accessed from one side because the heater was at the end of the bed so i had to crawl over my husband to get out.
December 2, 2013
Rated 5 out of 5 by mbo2012 Great stay at a great location
I stayed at the Harlem Aloft for 2 nights, and I was very pleased with my experience. Staying two blocks away from the Apollo Theater and traveling by myself as a female, I felt very safe walking around day and night. At the hotel, the room was good yet a bit small. The hotel staff was upbeat and courteous, and the pool area and w xyz bar were always lively, nice to hang out there with other guests. Overall, I highly recommend the Aloft Harlem!
April 3, 2012
Rated 4 out of 5 by JGlover Native NewYorker returns
This hotel centrally located in Harlem is ideal for anyone not intimidated by the old stereotype reputation of Harlem. As a Native NewYorker raised in Harlem I see the economical changes and social changes that are awesome. This Hotel is in a great location close to transportation and world renowned businesses. In the pass I've stayed in New Jersey because of the cost. Comparing the cost of staying in this hotel and the overall cost and time to travel back and forth from NJ to NY this was the right fit for my budget. Anyone looking for a moderate hotel that is conveniently located with out the busy traffic and people of midtown manhattan this place I think would be a good choice. The rooms aren't that big, I would guess that's why it has the name "aloft," yet on average I don't think anyone would be too disappointed. Great Job NYC. I'll be back.
October 31, 2012
Rated 2 out of 5 by DisppointedSPGmember Disappointing Service
The staff were not very welcoming. The receptionist was very defensive when I asked her questions pertaining to baggage and valet assistance. This SPG location was very disappointing. I know SPG hotels prides themselves in customer service; however, this Aloft left me feeling very underwhelmed, unwelcomed and not appreciated as a valued guest. The staff were chatting more amongst themselves than assisting guest at the hotel.
May 29, 2013
Rated 2 out of 5 by Jackie33 This Hotel is a joke.
The A loft is simply not an acceptable establishment. Every time you greet the staff at the entrance your lucky if they are to even look your way and react. The reception is always packed and noisy with as it seems non hotel clients playing pool, grabbing a drink etc....
They emailed my mother concerning me smoking herbs in the hotel room when it was clearly another guest on the same floor.
And of course....
NO ROOM SERVICE?!
December 19, 2012
Rated 5 out of 5 by JuJuBee Best hotel ever!!!
The staff was very pleasant and provided 5 star service. The design of the hotel is fabulous and my entire family enjoyed our stay. It was conveniently located to suit our needs and made area restaurants accessible, along with the ability to get to the subway. We enjoyed our stay and plan to visit the Aloft again. Thanks for providing top notch service and accomodations. Looking forward to our return stay!
January 28, 2013
Rated 5 out of 5 by afWA Wonderful Staff, Very nice hotel!
This was my first trip to NY and the helpful staff answered all my questions and pointed me in the right direction when I asked for assistance. I had a medical emergency and didn't know how to get a cab/car to stop for me, but one of them ran out and took care of it for me. Front desk, security, the bartender, housekeeping...every one we came across was friendly and fun and most of all very helpful.
August 30, 2012
Rated 5 out of 5 by momof22 The staff was very accommodating!
From the minute we walked into the lobby the staff was very friendly and helpful. When we had a problem with the temperature in our room they addressed it immediately and took care of the problem. Very positive experience.
November 13, 2013
Rated 5 out of 5 by Daniel Grate experience
The service accomplished all our expectations. The rooms were clean and spacious, the staff was very helpful and gentle.
The location is great if you want a safe quiet place but only two blocks away from the subway, so you can get to midtown in 20 minutes or you can walk to central park (15 blocks away).
Beds are comfortable and decoration was pretty cool. An excellent place and a great price.
April 15, 2013
Rated 5 out of 5 by RNtravels Nice surprise
Staff very friendly and helpful not a New Yorker and offered in detail how to navigate subway and other means of transportation. Room was well designed and very comfortable. Also liked that they were very ego friendly using the dispenser for shampoo and bath-wash. Staying there again next week.
October 26, 2013
Rated 5 out of 5 by PrairieGirl Fantastic Place
My husband and I were impressed from the moment we walked into Aloft. We were treated with genuine courtesy throughout our 5 day stay by all of the staff. The room was out of this world beautiful, clean, huge, and convenient. The location was perfect for our need to have easy access to the Columbia neighborhood. The subway is just steps away! We can't wait to plan a return stay.
May 25, 2012
Rated 4 out of 5 by bliter8 Surprised me - again.
My first stay was a test and it went well. My second was out of necessity because everything in midtown etc was booked or $500 - but it turned out to be my good fortune. Front desk staff is very nice, hotel is one stop (!) on the D from midtown, and most shockingly: I slept. I never sleep well in hotels. Quiet, clean, comfortable - the gym was even decent. Stay here!
April 26, 2013
Rated 5 out of 5 by SiouxFallsTraveler Aloft Harlem
Just returned from a 2nd stay at Aloft Harlem. Like the hotel facility, staff, and location very much. Would stay here again. All rooms are non-smoking. Compact space, but well-organized. If I could make one suggestion, it would be to increase the lighting in the rooms...they are a bit dark. We will definitely stay here on future visits to NYC.
July 29, 2013
Rated 4 out of 5 by Chari Staff is the friendliest in NYC!
We loved this hotel, it was what we needed at a good price for NYC. The location is very accessible by subway, A train express takes you to Times Square, Central Park. M60 bus takes you straight to La Guardia airport. Rooms are clean, shower is nice :) free water, coffee, tea, local phone calls. The staff is super helpful and friendly. We felt welcomed :)
October 10, 2012