Rated 3 out of 5 by farinc Thanksgiving Stay
Staff was very friendly and did everything they could do to make us feel comfortable. aloft is a bare bones property with no restaurant (I knew this before I went.) so it is what it is. It's nicely decorated in a minimalist hip style. they have a food bar where you can buy simple things for breakfast, ie. cereal, muffins, breads, coffee, wraps, drinks, etc. there's also a bar area and another area to sit. as i said, it's minimalist at it's best and worse. it is what it is. the beds are rather hard, sheets were a little rough and the down blankets were very heavy for both of us. the shower area was large enough for two with a very nice rainfall shower head, the water was sufficiently hot but I noticed there was less of it in the late evening hours. we liked the body gel dispenser in the shower stall but neither of us cared for the shampoo mixed with conditioner. towels were mid level quality. lighting controls for the room was sort of strange. if you got up in the night to use the bathroom and turn on the bathroom light, it would turn on the light to the entrance area also, which would shower light into the bedroom area. not a great design from that one perspective. also, with all the shelf area, you'd think there'd be outlets everywhere for your computer, phone, etc.. but there was one outlet underneath and one outlet on the shelf in a unit for plugging in other electronics. the tv was very nicely sized. i had one incident of a couple in another room near by the first night re-inacting an adult movie with all the verbiage. i was sound asleep and they were so loud yelling obscenities with each other that it woke me up at 2am from a sound sleep. i only hoped that it wouldn't awaken my 14 year old daughter. and i couldn't call to complain for fear of waking my daughter. after listening to this krapt for an hour, they finally finished their business and apparently left the hotel because i heard the door open and shut and there was no more sounds. thank god. i wondered if the hotel was being used for hourly patrons. I told the manager the next day and she was very apologetic about it. I'm sure the staff would have done something had I been able to call them when it was happening. but as i said, i was not in a position to call them.
November 27, 2011
Rated 4 out of 5 by Albert344 Conveniences
The hotel is very convenient for me to travel to work.
May 9, 2014
Rated 5 out of 5 by YankeesFan Exceptional staff and beautiful rooms
I travel several times per year and stay in a lot of different hotels. The staff here was by far the friendliest and most helpful I have encountered. They were helpful without being intrusive; they responded to requests quickly; they truly cared about making you comfortable and happy. The rooms were spacious (especially for NYC), modern, and very clean. This hotel is very close to the subway (two blocks), so it's easy to reach the downtown attractions (particularly via the D line), despite its distance.
The only issue was the elevator from the street to the hotel lobby was out of service for a couple of days, which is difficult for me with a mobility issue and a tendency to over pack. However, the staff again made sure I could get around and get my luggage to the street level.
September 24, 2013
Rated 4 out of 5 by Womper Automotive access is a problem.
You have a problem that is no fault of your own. It needs correction by the addition of a parking facility or adjacent auto drop off / pickup area for access and egress to the hotel. Relying on the Frederick Douglas does not work. Good luck on finding the area for the access.
Left confused by the refusal to grant the second day discount based on birth year. That left my spouse unhappy even if it was 1942.
Providing a printout sheet giving the map and directions to the A,B,C,D lines station at the desk would be a big help. Verbal directions do not work!
The trains allowed us access to two sights: St. John the Divine Cathedral and the Hamilton Grange National Shrine. The hotel is mid way between the two -- 110th and 141st. Let your staff know what they are.
What is SPG?
July 13, 2013
Rated 2 out of 5 by Copperhead Not as clean and comfortable as I was hoping for
The rooms were far too hot to relax in, let alone sleep in (we were told, "That's normal, you're just trying to push the thermostats lower than they go," by the front desk staff), and there was hair inside our ice container, sinks, and refrigerator the moment we checked in. The staff was nice and efficient enough, but it always felt more like a party at the front desk than anything else. No one offered any real solutions, changes, or fixes, nor did they call any other staff/repair when we kindly informed them of our numerous dissatisfactions. All of this struck me as unprofessional. It's a cute place, though, with nice decor and facilities/amenities. If you get one of the lower rates, try it out, but I won't be coming back at any rate, especially not the ones that float around 200/night.
March 8, 2012
Rated 4 out of 5 by peloazul a nice aloft in manhattan
Good: Sometimes it is nice to stay at a less staid location in Manhattan, and I think Aloft fits the bill well. Rooms are sufficient and the bar has a club-type feel. The continuity of music from the lobby to the elevators is amusing as well. Another pleasure is the location-specific cocktails, which, that we tasted, were enjoyable. If you enjoy Aloft, this one is a good one. Easy to transfer to LGA on the M60 from this location, as well.
Bad: Staff completely ignored SPG membership benefits.
September 3, 2013
Rated 2 out of 5 by MPMCD62 Disappointing visit
We are usually very satisfied with the staff, service and accommodations at this Aloft. When we checked in on 10/18/13 and we were told that the first night of our stay had been billed to my credit card. When we went to our room (312) we found a brown stain on the carpet and the room was warm. We called the front desk and they sent and engineer to look at the AC. We were told that it would be repaired by the time that we returned for the evening. When we returned the room was very warm. The fan was blowing but the air was not cold. Finally on Saturday morning we called and the manager arranged for another room for us (206). She also offered to comp us for breakfast but we already had made plans. When we checked out the gentleman at the front desk had a difficult time explaining our bill to us.
October 21, 2013
Rated 3 out of 5 by medic149 Small, boutique type hotel.
Seems to be in an old building that was converted to a hotel. Lobby is in the basement and the elevator to get down to the lobby was very small and dirty. Staff was very nice and friendly. Room on the 6th floor was extremely hot even with the heat turned off. Staff explained that the building's system, which they don't control, overrides the room thermostats when it reaches a certain temperature outside. Bar is very small with limited seating. Bar tenders were great!! Prices a bit high. No room to mingle and meet with your travel companions.
Furnishings just seemed very cheap and unkept. Bed was very good. Got a good night's sleep each night, except for waking up due to the heat.
If I had to go back to this exact area, I might consider staying there, but would not go out of my way to stay there.
February 9, 2013
Rated 4 out of 5 by BBSOCK Great alternative to ...
If you don't mind a little off the beaten path, hotel is well maintained, staff is great & helpful.
Just a short MTA ride (take the "A" or "D" express.
But for that minor inconvenience, you get a great rate.
April 23, 2014
Rated 4 out of 5 by Bil64 Still the best in the area
I stayed at this ALoft shortly after it opened. It is beginning to show it age at this point. The wall vinyl was damaged in places, the backlight on the clock did not function, touch ups of tile base were poorly done, but most noticably the grout on the floor was dirty and grey. The master electric wall switch shuts off the plug for the phone charger along with evertthing else except the TV.
The location is unique and convenient to my relatives. I wouls stay there again.
January 17, 2014
Rated 5 out of 5 by MRGolF New kids in town. Cool place to stay!
We had our stayed only just a night after flew for 20 over hours across the pacific and yes the hotel just over expected, The staffs are all kind and really helpful when we just need any information about the local attraction. The public transportation is just a block away and it safe to travel into downtown. There's many restaurant around there and also starbucks!
Surely if we come back to NYC then we'll stay in same one.
Becareful of traveling alone at night since it's uptown.
November 28, 2012
Rated 5 out of 5 by Luscious51 Incredible staff
Best staff of any hotel. Cudos to Beverly, Babeen, Delrick, Martha, Duane. Hopefully, I did not exclude any of the courteous staff members that I encountered during our stay. They made certain that we were always able to get around the city, great food recommendations, making certain that we had enough of the amenities in our room as requested. While there may be more luxurious digs in NYC, nothing compares to these named individuals as true representitives of hospitality.
June 27, 2013
Rated 5 out of 5 by Angelofharlem Wonderful stay
I am a SPG member- first time staying in Aloft. I had a wonderful stay! The staff was very attentive and addressed all of my needs. The hotel was easily accessible to subway stops, laguardia and local attractions. As a tea drinker, I loved the complimentary coffee and tea especially with the cold weather! I will definitely stay at the Aloft Harlem when in New York and will look for other Aloft properties when traveling! Thanks for a great stay!!!
February 2, 2014
Rated 5 out of 5 by Ward926 Simply...THE BEST!
I was in NYC on business and just spent one night at Aloft Harlem....and I WILL BE BACK! This hotel is Harlem's "Best Kept Secret." From the moment I walked thru the front door, everything was First Class. I asked for an early check-in ( 9:30 AM in fact )and my room was ready. The lovely young woman who checked me in, took time to explain everything the hotel has to offer, from the computers which were available, to the FREE wifi...and the complimentary coffee service in the lobby. My room was large,comfortable, and spotless...(especially considering I was in the "land of the closet sized room..NYC")
In addition, there were dozens on channels on the television and not the usual CNN, CNBC, and some obscure movie channel you usually get in most hotels.
I AM HOOKED on Aloft Hotels and they are my new hotel of choice!
December 12, 2012
Rated 4 out of 5 by Motherhen02 Visiting Clolumbia
You wont regret staying here. We truly had no idea what to expect except for reading others reviews. Our experiences exceeded all anticipations!
Rooms were clean and well maintains, the bar was funky and fun, and the staff was amazing!!!! Truly the staff was among the most attentive and nice ever!! Great local food....try The Kitchenette Uptown for an wonderful breakfast and don't miss Chocolat for lunch or dinner....simply amazing!
February 9, 2014
Rated 5 out of 5 by MissP2013 Just Do It!
Great location. Great price. Great hotel. Who knew Harlem had progressed to this point and ALoft Harlem was the prime evidence. I walked for blocks and when I got ready, I hibernated and rested in the room for hours. Sleek, modern and clean. Apollo Theater, Magic Johnson Theaters, Sylvia's Soul Food and Red Roosters are within blocks. And do take the #60 bus to and from the airport that will put you off a block from the hotel-- if you can spare the $2.25 fare.
January 15, 2013
Rated 5 out of 5 by Abcderf Warm & efficient staff!!
My daughter & I had a really lovely stay at Aloft Harlem. The staff was just wonderful: friendly, competent, engaging & welcoming. I look forward to making Aloft my hotel of choice in the future. Interestingly, my daughter reminded me that we had a wonderful experience at Aloft in Prague in ''11.
March 30, 2014
Rated 4 out of 5 by dsk9683 Great experience
Even though the transportation from Newark airport was a mess, the hotel was quite nice! We stayed during the Super Bowl weekend and had great service from the hotel staff. They were very helpful with daily transportation to all over manhattan including uptown, east side, time square, etc. Also, the hotel was very quite at night (even though we didn't get back to the hotel until the morning...) and was kept to top level.
On the day of my departure, I wan't myself to the continuous partying, Seattle winning the Super Bowl, and having to get up early for the airport and left my wallet, keys to my car, and passport in the safety deposit box in the room. Luckily I had my license and credit cards for the return flight. Front desk staff, Laurel Harris, was very understanding and helpful in retrieving everything from the safety box and sending it to my home over night. THANK YOU!
February 11, 2014
Rated 5 out of 5 by kmariec Great Staff!
We arrived early, and the staff was not only expecting us, but made a point of helping us be comfortable, getting us into a room quickly.
April 15, 2014
Rated 5 out of 5 by mbo2012 Great stay at a great location
I stayed at the Harlem Aloft for 2 nights, and I was very pleased with my experience. Staying two blocks away from the Apollo Theater and traveling by myself as a female, I felt very safe walking around day and night. At the hotel, the room was good yet a bit small. The hotel staff was upbeat and courteous, and the pool area and w xyz bar were always lively, nice to hang out there with other guests. Overall, I highly recommend the Aloft Harlem!
April 3, 2012
Rated 4 out of 5 by Mselitist I Love Your Staff
Polite, courteous, knowledgeable and extremely helpful,, you've selected your Aloft Harlem staff with care -and it shows. I look forward to my return visit.
April 13, 2014
Rated 5 out of 5 by Harlem Things have gotten better
My first experience with this hotel was in July of 2012. I was slightly disappointed by the attitudes of the staff, and the elevator wasn't work. Fast Forward to March 2014 and everything is the exact opposite. The staff was friendly and attentive, and everything was in working order. If you're in Harlem it's a great place to stay and close to restaurants and the subway.
March 4, 2014
Rated 5 out of 5 by VisitingEarth Welcomed Delight
Stumbled upon this hotel and so glad I did. It's a gem nestled in Harlem, walking distance to the subway, fabulous food, and the historic Apollo Theater.
Staff is gracious, welcoming, and helpful. The smallness of my room was offset by its wonderful use of minimal space resulting in comfort. ALoft Harlem now tops my list of places to stay while in NYC.
March 10, 2014
Rated 4 out of 5 by JGlover Native NewYorker returns
This hotel centrally located in Harlem is ideal for anyone not intimidated by the old stereotype reputation of Harlem. As a Native NewYorker raised in Harlem I see the economical changes and social changes that are awesome. This Hotel is in a great location close to transportation and world renowned businesses. In the pass I've stayed in New Jersey because of the cost. Comparing the cost of staying in this hotel and the overall cost and time to travel back and forth from NJ to NY this was the right fit for my budget. Anyone looking for a moderate hotel that is conveniently located with out the busy traffic and people of midtown manhattan this place I think would be a good choice. The rooms aren't that big, I would guess that's why it has the name "aloft," yet on average I don't think anyone would be too disappointed. Great Job NYC. I'll be back.
October 31, 2012
Rated 5 out of 5 by Tammy5674 Location is perfect
We wanted to experience Harlem and Time Square. This location gave us both.
April 15, 2014
Rated 2 out of 5 by Jackie33 This Hotel is a joke.
The A loft is simply not an acceptable establishment. Every time you greet the staff at the entrance your lucky if they are to even look your way and react. The reception is always packed and noisy with as it seems non hotel clients playing pool, grabbing a drink etc....
They emailed my mother concerning me smoking herbs in the hotel room when it was clearly another guest on the same floor.
And of course....
NO ROOM SERVICE?!
December 19, 2012
Rated 2 out of 5 by DisppointedSPGmember Disappointing Service
The staff were not very welcoming. The receptionist was very defensive when I asked her questions pertaining to baggage and valet assistance. This SPG location was very disappointing. I know SPG hotels prides themselves in customer service; however, this Aloft left me feeling very underwhelmed, unwelcomed and not appreciated as a valued guest. The staff were chatting more amongst themselves than assisting guest at the hotel.
May 29, 2013
Rated 5 out of 5 by JuJuBee Best hotel ever!!!
The staff was very pleasant and provided 5 star service. The design of the hotel is fabulous and my entire family enjoyed our stay. It was conveniently located to suit our needs and made area restaurants accessible, along with the ability to get to the subway. We enjoyed our stay and plan to visit the Aloft again. Thanks for providing top notch service and accomodations. Looking forward to our return stay!
January 28, 2013
Rated 5 out of 5 by AGB427 Great Location and Staff
The room was smaller than many hotels but one doesn't need a big space to basically sleep in. Large shower. The sink is separate from the rest of the bathroom which was a nice feature. Comfortable bed too. The staff were friendly and helpful, polite and treated us well. Excellent spot for connecting by subway or bus so the location was ideal. Nice boutique hotel and I would definitely stay there again.
October 20, 2013
Rated 5 out of 5 by afWA Wonderful Staff, Very nice hotel!
This was my first trip to NY and the helpful staff answered all my questions and pointed me in the right direction when I asked for assistance. I had a medical emergency and didn't know how to get a cab/car to stop for me, but one of them ran out and took care of it for me. Front desk, security, the bartender, housekeeping...every one we came across was friendly and fun and most of all very helpful.
August 30, 2012