Rated 3 out of 5 by btan82 Feedback
Hotel itself is one of the nicest i've stayed at. in terms of service there is some work to be done. i asked the same question to the staff on 3 separate occassions, was promised an answer, and never got one (it was around SPG recognition). Called in for toothpaste and that took a while.
I asked for late check out at 2pm, and they granted me so. I went to the pool until around noon, came back to my room and my key wasn't working, obviously because they didnt make the appropriate changes for my late checkout request and assumed i should be out by then, which forced me to go downstairs and re-explain my late checkout request.
January 4, 2012
Rated 5 out of 5 by Vincos Nothing Sub- about this Sub-Brand
My first experience with Aloft and I am a believer. I requested an airport pick-up in advance and all was flawless. The attractive reception staff was upbeat and friendly. I loved having the take-away food shop in the lobby and the cool vibe of the mostly young and attractive clientele.
The room was as fine and chic as those of this chain's big sister.
Outstanding was the setting of the rooftop pool - pure Hollywood glamour.
March 6, 2012
Rated 5 out of 5 by SalkiniFamily A Frank Evaluation of Aloft
1) Besides some minor issues which no hotel is perfect for, Alfot Abu Dhabi in overall has left us with a very pleasant impression, from the reservation helpful staff (Mr. Ziad) to the reception staff, to the restaurant very helpful staff, all were amazing whom we all greatly thank for making our stay unforgettable.
2) The Hotel location was also great being part of the exhibition exhibition complex that hosted the Summer Abu Dhabi Festival during our stay, and also its location near to Shk. Zayed Mosque and in between Ferrari World and Marina Mall area.
3) The Aloft Restaurant food was one of the best we have tasted, and I could even say it was better than what we have tasted at Dubai's top hotels this summer.
4) Finally and most important of all is the value and overall experience that exceeded by far what we actually had paid for!
July 8, 2012
Rated 5 out of 5 by Aman4075 The Unexpected!!
We arrived early morning with a request for an early check-in. We had to wait for some time but to be very frank, IT WAS WORTH THE WAIT!!
We liked the concept of keeping pool table in the lobby area. Something to keep us occupied while waiting for the room.
MARCE at the reception was extremely courteous and helpful at the same time. We could not have got a better room that this.
Room was spacious, comfy and had a stunning view outside.
Apparently, few things i noticed could actually help the guests.
1) In-room service menu.
2) some kind of a guide about the hotel facilites.
All in all, the best weekend at a perfect hotel for us.
will surely be coming back soon.
April 21, 2014
Rated 4 out of 5 by Ybhur Aloft hotel has very good customer service
Customer service are very good, staff are very accomodating and polite. They will respond immediately to your requests. Two thumbs up! Job well done.
August 14, 2012
Rated 4 out of 5 by James The location is excellent.
This is a relatively new hotel located next to the convention center. It is very trendy in it's design and I am more of a traditionialist. I arrived in the middle of the night and observed what I thought were laundry bags in the elevator lobby. They turned out to be "Fatboy" seats of some kind. In 7 nights at the hotel, I did not see anyone sit in these and most thought they were strange. It is difficult to get service at the front desk. It is not staffed adequately and the wait to speak with someone is longer than it should be. Many of the staff are not knowledgeable about the hotel and the general area. You need to ask several people before you can get the information you are seeking. The room is very simply furnished. The bed and desk areas were comfortable. However, there was not an easy chair or sofa. There was one chair with a back--not really comfortable for watching tv. The breakfast buffet was excellent with great variety. However, the staff was more interested in cleaning than in getting a coffee for the guests. It is strictly self-service. Service at the WXYZ Bar, the poolside bar, and the rooftop bar was fine. The rooftop bar had a great view of the area as well. It was disappointing that there is no executive lounge in the hotel. The website said that laundry facilities were available, however, there is only 1 machine for over 400 rooms in the hotel. It was impossible to use.
October 27, 2011
Rated 5 out of 5 by TGTulio Outstanding service delivery
The Aloft in Abu Dhabi is a perfect choice for a stay in the city. I wanted a hotel close to the mosque for a one day layover and the staff certainly exceeded my expectations. As a frequent traveler who visits all SPG property segments it is easy to evaluate the level of service received. In this property their delivery was excellent. Starting with Mylene upon check in late at night. She greeted with a smile and recognized my level of loyalty to the program. She took the time to explain all the benefits at my level (lifetime platinum) and took time to introduce me to the layout of the hotel. She was right in all accounts. The lounge at the terrazzo had an spectacular view of the area and it happens that on my check in date it was Salsa night, I knew it was going to be a good stay. The following morning, I was greeted by Karen at the front desk and she provided great information to help plan my day in a very efficient and friendly manner. The restaurant provides a variety of offerings culturally appropriate that will satisfy every nationality taste.I express my gratitude to Mr Yousef the GM and acknowledged the great time spent in the property because of the staff delivery.
January 26, 2015
Rated 5 out of 5 by Searex3D Excellent value for money
All is in the title...
Excellent overall quality
January 26, 2015
Rated 5 out of 5 by Alice1 The Staff was so friendly
I absolutely love the hotel. The design is so modern. The bed was so comfortable and i didn't feel like getting up in the mornings. The staff was so friendly and helpful and really added to my experience at your hotel.
I do have one negative point and that was the hotel security guy who was a the entrance at so-high was a rude person he did bring our night down a bit.
December 27, 2012
Rated 5 out of 5 by Sadman best aloft i have stayed in....
just finished a 3 night stay here & i'm extremely impressed with this property....
used 3 suite nights to upgrade my stay & got a breezy suite....its basically one large room with a sitting area....
platinum members get free breakfast in addition to the 250 amenity points....breakfast has lots of hot & cold items to choose from & was one of the best i've had in a long time....
internet was fast & reliable....i was also able to log on with 4 devices without a problem....
had dinner at the maї café one night....great atmosphere & good food....
ordered room service twice & both times the food was delivered on time & was very good....
i didn't mind the location too much....its midway from the airport & the city so i was never more than 15-20 minutes away from where i needed to be....
at the end of the day this is the best aloft property i have stayed in & i would definitely stay here again when back in abu dhabi....
November 7, 2013
Rated 5 out of 5 by Carlo67milan Adipec 2012
Excellent and new hotel, with great location for adnec events. Great pool area and very confortable room. The staff gave 110% effort to please any request I made!
The only drawbacks are that in the nearby area there isn't anything but adnec and the hotel lacks a great restaurant (they are all good anyway).
I will absolutely return here
November 18, 2012
Rated 4 out of 5 by archietek Very convenient
The ALoft is very close to my project job site. I can easily walk to my job trailer. The front desk staff were very friendly and helpful.
I love large showers and the ALoft has a great shower.
I enjoyed the buffet dinner. The chef even prepared my pasta just the way I like it.
I am looking forward to my next project meeting.
April 14, 2012
Rated 5 out of 5 by Superman3 My ALL TIME favorite hotel in Abu Dhabi and perhaps the WORLD!
Everything was perfect and beyond my expectation, from the friendly staff named Honey at the Front desk and a lady called me asking if my stay was fine or need anything, to the coolest design of the room, facilities, i was speechless! can't wait to stay in aloft abu dhabi and other aloft hotels very soon..
December 24, 2013
Rated 5 out of 5 by UK50 Great Hotel
What a great find! This hotel was a last minute booking and we were expecting a run of the mill hotel. How wrong we were. It was fab! Great spacious room with very comfy bed, trendy bathroom and super pool area with lots of seating and sunbeds. Will return if we are in Abu Dhabi again.
October 31, 2013
Rated 5 out of 5 by AlTheo Excellent choice for Business or Pleasure!
I stayed to Aloft Hotel for a week, while taking part in SIAL Exhibition.
Excellent service, very good breakfast, clean room and a wonderful pool bar!
After a stressful and tiresome day, Aloft was my hideaway, before the night exit!
December 3, 2012
Rated 5 out of 5 by Daygee Architecture gracefully mixed with art
Nice and beautifully designed rooms. Food was great with so many options of restaurants/cuisine. Staff could actually be properly coached on procedure, although this wasn't much of an issue.
April 9, 2014
Rated 5 out of 5 by AbduRahman Great!
The hotel is close to the Abu Dhabi National Exhibitions Center. The services offered are great, and the hotel rooms are amazingly designed.
April 17, 2014
Rated 5 out of 5 by AngieJuly Exceeding expectations
This hotel exceeds expectations in terms of service, hospitality and design. I am definitely coming back!
June 19, 2012
Rated 5 out of 5 by pbruckmann Great service
After a mistake with the booking the management did everything to provide me the best service
December 12, 2012
Rated 5 out of 5 by Bill111 Excellent hotel
Very nice hotel but litle bit far away from cornisce
January 5, 2013
Rated 5 out of 5 by Nadim26 Excellent Service
Eveything was excellent. Keep it up !
November 27, 2013
Rated 5 out of 5 by Fahemz06 Excellent hotel
Surlly I will come againe
August 27, 2012
Rated 4 out of 5 by Nick291 Great staff
Cool and very vibrant hotel. Nice rooms, good breakfast, excellent fitness and real high speed internet. The only negative thing is the location - hotel is in the middle of nowhere but it is absolutely FANTASTIC if you are attending a fair at ADNEC. Literally 1 minute walk!!! City is about 20 minutes by car and taxis are dirt cheap in UAE.
Housekeeping could be better though but things happen and not all the employees are the same.
Fantastic SPG recognition!!! Got an upgrade to a suite (even though upgrades at Aloft is not a part of the SPG benefits) and tons of vouchers for discounts and free drinks.
Staff is really very helpful and friendly.
March 28, 2013
Rated 4 out of 5 by Ct63 Great staff gready management
This a good hotel if you have a business in the neighborhood(which is not very touristy) rooms are large comfortable and clean but our room airconditioner wouldn't slow down unless turned off and so it was very cold!.. The best part about the hotel was it's staff .. Specially at the reception.. They were very friendly and helpful (we needed some documents printed and copied and they helped a lot) but the worst part was that no sanitary or dental kit or even a pen was available in the room.. Some you could get by calling housecleaning or buy some from roomservice.. ..Does it realy save that much money? Realy damaged the comfort of the room
June 3, 2013
Rated 4 out of 5 by Daudzai Food was excellent and resturant staff were very nice
I wanted to make a internation call, i give me credit card info to the reception, and they said they unblocked the phone, however, it never worked.
In addition, on the check out day, I checked out and let the receptionist knew that I was waiting for the Eithad airways pick up service, the Eithad pick up service person came in, and he wasn't given any information about me. He was waiting at the front desk for 25 minutes and I was waiting in the lobby (few meters away on the same floor, as we didn't knew each other.
December 28, 2014
Rated 1 out of 5 by GeorgeNN Cheapness covered in modern design
When nobody picks up the phone at the reception after 10 attempts over the course of a few hours, you know this place is disorganized.
When laundry is consistently delivered late in the eveneing no matter how early in the morning it was sent, you know it may get lost, and it did!
Restaurant food is mediocre, and service politely incompetent. Sorry, but smiles don't cover for incompetence.
Strobe lights from the pool shining into the room at night do not make for comfortable sleeping conditions. Thoughtfulness was not present in the hotel staff.
Location is horrible for going out in the evening.
I can go on and on...
April 15, 2014
Rated 3 out of 5 by Chetanalka Unhappy
I was very unhappy with the stay here. I have been to many hotels but this was the first that to a 4 star hotel which did not have toothbrush, paste, bathroom slippers, shavin kit nothing was included in the room. Service also is very dissapointing..We had booked 2 rooms, one room they called and asked to vacate by 12.00 and other room they gave us till 1.00, we were ready by 1 and asked for bell boy that guy came at 2.00..when we asked for extension they just refused saying 12.00 need to check out...Checking in the hotel also took a lot of time when its EID holidays there should have been more staff to handle the rush. Overall a dissapointing stay for the price i paid.
October 17, 2013
Rated 4 out of 5 by Vincos Best of the Aloft Lot but Not As Good as it Should Be
OVERALL IMPRESSION: Admittedly, I am not a fan of this brand. I am not a millennial and do not confuse a casual fun approach with the near-complete lack of service dedication and hospitality training which seem to be my experience with most Aloft properties. Having said that, this property stands out for leaning more up than down.
SPG RECOGNITION: Upgrade not really possible as all rooms are cookie-cutter. No in-room amenity. I tried to organize an airport transfer in advance and, although a Platinum Ambassador guest, was asked to complete so many formalities (three interchanges, one fax, guarantee of payment, etc) that I became exasperated! If the request is coming from a Starwood Ambassador, the guest is good for his money, right? Lose the hoops!
THE ROOM: Yeah, yeah, I hear the argument for consistency and all that but the dulling sameness of every Aloft I have ever been in - down to the same stripy bolster on the bed - is frankly boring. If I wanted ���no surprises,” there is that other brand with 3000 properties that all look exactly alike…
LOCATION: On the grounds of the Convention Center. Convenient to the airport but not really in town.
EXCEEDED EXPECTATIONS: There are two stand-outs that permit this property to tower above other Alofts. Firstly, the proper, high-quality restaurant offers a truly superlative breakfast buffet which is infinitely preferable to the catch-as-catch-can of the grab-and-go approach in most other properties. Secondly, the gorgeous roof-top pool area is truly worthy of a five-star resort.
DID NOT MEET EXPECTATIONS: I make a real effort and expense to maintain a high loyalty level with Starwood because I love all the perks associated…so when I come into a hotel after a 15 hour flight - and find no one at the door to greet me or help with luggage - then get to a reception desk where the clerk has to ask me for my Platinum card before she can check me in, I am rather disappointed. Especially knowing that my Starwood Ambassador would have advised the property to be on “high alert!” In all fairness, having mentioned this in the post-stay survey, I did receive a very adequate apology/response from the management.
ONE THING TO KNOW: If the point is to enjoy AD per se, you might better consider a property along the Corniche or on Saadiyat Island. For a flight layover, it can’t be beat.
January 11, 2015
Rated 5 out of 5 by sam46 Excellent experience, people are great.
The Hotel was a great experience and the people always went out of their way to help. They are self motivated and since I am an SPG member, I was treated with extra help and found this hotel to be one of the best experiences I have. All SPG Hotels should learn how to treat their guests from this hotel.
The facilities were excellent and up to my own standards with no doubts. Thanks to the many people we have met working at the hotel from the front desk Manager to the SPG Coordinator (Racholle). and a special regards to all the front desk people who were very helpfull, every time we requested a special something. I recommend this hotel with out any question to all people. besides, parking is available and free and at ADNEC you do not have to put up with traffic down town AD..
December 3, 2014
Rated 5 out of 5 by SYNY Great new hotel
Brand new hotel (some construction still going on), friendly staff, nice rooms
December 26, 2014