Rated 3 out of 5 by btan82 Feedback
Hotel itself is one of the nicest i've stayed at. in terms of service there is some work to be done. i asked the same question to the staff on 3 separate occassions, was promised an answer, and never got one (it was around SPG recognition). Called in for toothpaste and that took a while.
I asked for late check out at 2pm, and they granted me so. I went to the pool until around noon, came back to my room and my key wasn't working, obviously because they didnt make the appropriate changes for my late checkout request and assumed i should be out by then, which forced me to go downstairs and re-explain my late checkout request.
January 4, 2012
Rated 5 out of 5 by TheDon2013 Artistic Luxury
This hotel provided a suite with relaxed furnishing and decor with a nice view over the ADNEC and the bay. Staff were nice and courteous. Definitely worth a referral
February 7, 2014
Rated 1 out of 5 by dina2510 dusty room
I shortened my stay for a number of reasons.
January 30, 2014
Rated 5 out of 5 by Superman3 My ALL TIME favorite hotel in Abu Dhabi and perhaps the WORLD!
Everything was perfect and beyond my expectation, from the friendly staff named Honey at the Front desk and a lady called me asking if my stay was fine or need anything, to the coolest design of the room, facilities, i was speechless! can't wait to stay in aloft abu dhabi and other aloft hotels very soon..
December 24, 2013
Rated 1 out of 5 by dina2510 dusty room
full of dust and dirty linen with room service.
January 29, 2014
Rated 5 out of 5 by SalkiniFamily A Frank Evaluation of Aloft
1) Besides some minor issues which no hotel is perfect for, Alfot Abu Dhabi in overall has left us with a very pleasant impression, from the reservation helpful staff (Mr. Ziad) to the reception staff, to the restaurant very helpful staff, all were amazing whom we all greatly thank for making our stay unforgettable.
2) The Hotel location was also great being part of the exhibition exhibition complex that hosted the Summer Abu Dhabi Festival during our stay, and also its location near to Shk. Zayed Mosque and in between Ferrari World and Marina Mall area.
3) The Aloft Restaurant food was one of the best we have tasted, and I could even say it was better than what we have tasted at Dubai's top hotels this summer.
4) Finally and most important of all is the value and overall experience that exceeded by far what we actually had paid for!
July 8, 2012
Rated 4 out of 5 by Ybhur Aloft hotel has very good customer service
Customer service are very good, staff are very accomodating and polite. They will respond immediately to your requests. Two thumbs up! Job well done.
August 14, 2012
Rated 5 out of 5 by Aspanova i really loved aloft
a nice hotel away from the crowd and an amazing views from the room windows.
January 21, 2014
Rated 4 out of 5 by James The location is excellent.
This is a relatively new hotel located next to the convention center. It is very trendy in it's design and I am more of a traditionialist. I arrived in the middle of the night and observed what I thought were laundry bags in the elevator lobby. They turned out to be "Fatboy" seats of some kind. In 7 nights at the hotel, I did not see anyone sit in these and most thought they were strange. It is difficult to get service at the front desk. It is not staffed adequately and the wait to speak with someone is longer than it should be. Many of the staff are not knowledgeable about the hotel and the general area. You need to ask several people before you can get the information you are seeking. The room is very simply furnished. The bed and desk areas were comfortable. However, there was not an easy chair or sofa. There was one chair with a back--not really comfortable for watching tv. The breakfast buffet was excellent with great variety. However, the staff was more interested in cleaning than in getting a coffee for the guests. It is strictly self-service. Service at the WXYZ Bar, the poolside bar, and the rooftop bar was fine. The rooftop bar had a great view of the area as well. It was disappointing that there is no executive lounge in the hotel. The website said that laundry facilities were available, however, there is only 1 machine for over 400 rooms in the hotel. It was impossible to use.
October 27, 2011
Rated 5 out of 5 by Nadim26 Excellent Service
Eveything was excellent. Keep it up !
November 27, 2013
Rated 5 out of 5 by Alice1 The Staff was so friendly
I absolutely love the hotel. The design is so modern. The bed was so comfortable and i didn't feel like getting up in the mornings. The staff was so friendly and helpful and really added to my experience at your hotel.
I do have one negative point and that was the hotel security guy who was a the entrance at so-high was a rude person he did bring our night down a bit.
December 27, 2012
Rated 5 out of 5 by Carlo67milan Adipec 2012
Excellent and new hotel, with great location for adnec events. Great pool area and very confortable room. The staff gave 110% effort to please any request I made!
The only drawbacks are that in the nearby area there isn't anything but adnec and the hotel lacks a great restaurant (they are all good anyway).
I will absolutely return here
November 18, 2012
Rated 4 out of 5 by archietek Very convenient
The ALoft is very close to my project job site. I can easily walk to my job trailer. The front desk staff were very friendly and helpful.
I love large showers and the ALoft has a great shower.
I enjoyed the buffet dinner. The chef even prepared my pasta just the way I like it.
I am looking forward to my next project meeting.
April 14, 2012
Rated 4 out of 5 by SamuraiJack This hotel has very casual and friendly atmosphere
We enjoyed our staying a lot. All the employees are very friendly and attentive.
The only thing that made us a little upset us is that housekeepers forgot to put soap and lotion when they are over.
January 1, 2014
Rated 5 out of 5 by AlTheo Excellent choice for Business or Pleasure!
I stayed to Aloft Hotel for a week, while taking part in SIAL Exhibition.
Excellent service, very good breakfast, clean room and a wonderful pool bar!
After a stressful and tiresome day, Aloft was my hideaway, before the night exit!
December 3, 2012
Rated 1 out of 5 by Dj1980 This hotel is a huge let down
Bad service and rude staff. Very confused and incompetent staff. Bad facilities.
January 2, 2014
Rated 5 out of 5 by AngieJuly Exceeding expectations
This hotel exceeds expectations in terms of service, hospitality and design. I am definitely coming back!
June 19, 2012
Rated 5 out of 5 by pbruckmann Great service
After a mistake with the booking the management did everything to provide me the best service
December 12, 2012
Rated 5 out of 5 by Bill111 Excellent hotel
Very nice hotel but litle bit far away from cornisce
January 5, 2013
Rated 4 out of 5 by Ct63 Great staff gready management
This a good hotel if you have a business in the neighborhood(which is not very touristy) rooms are large comfortable and clean but our room airconditioner wouldn't slow down unless turned off and so it was very cold!.. The best part about the hotel was it's staff .. Specially at the reception.. They were very friendly and helpful (we needed some documents printed and copied and they helped a lot) but the worst part was that no sanitary or dental kit or even a pen was available in the room.. Some you could get by calling housecleaning or buy some from roomservice.. ..Does it realy save that much money? Realy damaged the comfort of the room
June 3, 2013
Rated 5 out of 5 by Fahemz06 Excellent hotel
Surlly I will come againe
August 27, 2012
Rated 4 out of 5 by Nick291 Great staff
Cool and very vibrant hotel. Nice rooms, good breakfast, excellent fitness and real high speed internet. The only negative thing is the location - hotel is in the middle of nowhere but it is absolutely FANTASTIC if you are attending a fair at ADNEC. Literally 1 minute walk!!! City is about 20 minutes by car and taxis are dirt cheap in UAE.
Housekeeping could be better though but things happen and not all the employees are the same.
Fantastic SPG recognition!!! Got an upgrade to a suite (even though upgrades at Aloft is not a part of the SPG benefits) and tons of vouchers for discounts and free drinks.
Staff is really very helpful and friendly.
March 28, 2013
Rated 5 out of 5 by anil777 Great Hotel with ***** facilities
Great Hotel!!!! Value for money with very specious room and bathroom size....Great service with free wifi facility and many more amenities ....
Dont miss Morning breakfast with wide range of food variety
December 28, 2013
Rated 5 out of 5 by RANJAN10 the employees of the hotel are very great
from ground to lodging hotel crew are very nice and hazzle that would be the main thing for me no need for waiting and wasting much time
December 29, 2013
Rated 3 out of 5 by Chetanalka Unhappy
I was very unhappy with the stay here. I have been to many hotels but this was the first that to a 4 star hotel which did not have toothbrush, paste, bathroom slippers, shavin kit nothing was included in the room. Service also is very dissapointing..We had booked 2 rooms, one room they called and asked to vacate by 12.00 and other room they gave us till 1.00, we were ready by 1 and asked for bell boy that guy came at 2.00..when we asked for extension they just refused saying 12.00 need to check out...Checking in the hotel also took a lot of time when its EID holidays there should have been more staff to handle the rush. Overall a dissapointing stay for the price i paid.
October 17, 2013
Rated 5 out of 5 by Ghaya Excellent staff
The hotel was clean, comfortable with good facilities. What was striking during our stay however was how courteous and helpful the staff were. This was noted with different staff, in different locations, at different times. It makes all the difference.
December 17, 2013
Rated 5 out of 5 by alnawwah Aloft Abudhabi
My stay was more than wonderful hotel, where I found my comfort and good reception, and the cleanliness of the place, and the multiplicity of advantages room, and trims more than just a wonderful thing and I find no one was Hoz Rinse is where we as Arabs need for this thing in the bathroom.
December 14, 2013
Rated 1 out of 5 by JHSohn Worst Hotel ever.
I've checked in at the Aloft abu dhabi on 22nd Nov(Fri).
- Toilet flush was not working properly (Took 3 hours to fix)
- Valet guy sent me back for the stamp even I had show him my room key.
- My clothes were missing by mistake of the concierge guy. It was sent to the other room.
The staff were not really helpful.
Took more than 2 hours to find.
I was late for my meeting because of the clothes.
I couldn't hear any apology for those issues.
November 24, 2013
Rated 2 out of 5 by Bale1 No wake-up call
Although the room was top notch, construction on the facilities marred my overall view of them. Also a non-existent wake-up call almost caused me to miss my flight. Had I not woken up and checked the time, and had my flight not been delayed by 30 mins I would have missed it.
For the room (and facilities without construction) I would highly recommend this hotel however the staff never seemed to be rushing to serve a customer, at one instance I was ignored by a receptionist not to mention me not receiving my wake-up call, a small issue but one that could have cost a lot.
September 1, 2013
Rated 3 out of 5 by Misha99 OK Hotel
We had a quick visit to Abu Dhabi which unfortuantely coincided with the F1 which meant hotels near the business we were visiting were all sold out, with Aloft the only one available. The hotel was OK, although the floor I was on smelled of cigarette smoke (my room was fine). Bars were satisfactory, as was the breakfast areas. On checkout we had arranged an airport drop off with the hotel which failed to materialise so we took cabs instead.
Next time we will stay in another hotel.
November 7, 2013