Rated 2 out of 5 by Gunners Hotel Facilities were poor
Very poor hotel facilities, food wasn't great, pool was awful
but great pool party though
August 4, 2014
Rated 3 out of 5 by btan82 Feedback
Hotel itself is one of the nicest i've stayed at. in terms of service there is some work to be done. i asked the same question to the staff on 3 separate occassions, was promised an answer, and never got one (it was around SPG recognition). Called in for toothpaste and that took a while.
I asked for late check out at 2pm, and they granted me so. I went to the pool until around noon, came back to my room and my key wasn't working, obviously because they didnt make the appropriate changes for my late checkout request and assumed i should be out by then, which forced me to go downstairs and re-explain my late checkout request.
January 4, 2012
Rated 2 out of 5 by Reff Needs improvement
The type of service I received from the moment I arrived at the hotel was relatively a 2 star hotel service if not worse. No one was there to attend to my luggage at the valet parking arena or even a welcoming message or a greeting was not there for a "4 star hotel like Aloft Abu Dhabi", the air conditioner in the room was very loud and noisy, no order in delivering the luggage to the rooms even though we had more than 6 rooms booked, additional (must have) things in any 4 star hotel room like the comfy slippers and bath robe wasn't there, one rubbish "can" only under the room desk, nothing in the toilet or next to the mini-bar, another note when i was at the buffet, during the breakfast while I am eating, instead of having the attendant greet me or ask me for anything, they come and ask if I have booked a room in the hotel and what's my room number and then they disappear? I would sure ask the National Tourism Authority to review the number of stars granted to this hotel. I am writing this because I know that this hotel can sure work on training their staff to best accommodate the customer requests in a timely more professional manner.
July 31, 2014
Rated 5 out of 5 by KMAC11 Great Hotel, Great Staff
Everything about this hotel is great, the staff are so attentive and the hotel is vibrant and exciting! Can't recommended it enough!
The Hotel is really interesting and the rooms are great size and stylish, nice gym, beautiful pool and staff who go the extra mile! one of the best I've stayed in globally! well worth the money!
The Duty manager R was one of the most attentive people I've ever met, a she is real credit to the SPG group.
Thanks R, I really appreciated the extra effort.
July 20, 2014
Rated 5 out of 5 by Aman4075 The Unexpected!!
We arrived early morning with a request for an early check-in. We had to wait for some time but to be very frank, IT WAS WORTH THE WAIT!!
We liked the concept of keeping pool table in the lobby area. Something to keep us occupied while waiting for the room.
MARCE at the reception was extremely courteous and helpful at the same time. We could not have got a better room that this.
Room was spacious, comfy and had a stunning view outside.
Apparently, few things i noticed could actually help the guests.
1) In-room service menu.
2) some kind of a guide about the hotel facilites.
All in all, the best weekend at a perfect hotel for us.
will surely be coming back soon.
April 21, 2014
Rated 5 out of 5 by SalkiniFamily A Frank Evaluation of Aloft
1) Besides some minor issues which no hotel is perfect for, Alfot Abu Dhabi in overall has left us with a very pleasant impression, from the reservation helpful staff (Mr. Ziad) to the reception staff, to the restaurant very helpful staff, all were amazing whom we all greatly thank for making our stay unforgettable.
2) The Hotel location was also great being part of the exhibition exhibition complex that hosted the Summer Abu Dhabi Festival during our stay, and also its location near to Shk. Zayed Mosque and in between Ferrari World and Marina Mall area.
3) The Aloft Restaurant food was one of the best we have tasted, and I could even say it was better than what we have tasted at Dubai's top hotels this summer.
4) Finally and most important of all is the value and overall experience that exceeded by far what we actually had paid for!
July 8, 2012
Rated 3 out of 5 by Fredn Affordable option
I would recommend it as an affordable option with friendly staff. But the room was not clean, we found a big ball of hair on the carpet and the toilet was not clean
July 20, 2014
Rated 4 out of 5 by Ybhur Aloft hotel has very good customer service
Customer service are very good, staff are very accomodating and polite. They will respond immediately to your requests. Two thumbs up! Job well done.
August 14, 2012
Rated 4 out of 5 by James The location is excellent.
This is a relatively new hotel located next to the convention center. It is very trendy in it's design and I am more of a traditionialist. I arrived in the middle of the night and observed what I thought were laundry bags in the elevator lobby. They turned out to be "Fatboy" seats of some kind. In 7 nights at the hotel, I did not see anyone sit in these and most thought they were strange. It is difficult to get service at the front desk. It is not staffed adequately and the wait to speak with someone is longer than it should be. Many of the staff are not knowledgeable about the hotel and the general area. You need to ask several people before you can get the information you are seeking. The room is very simply furnished. The bed and desk areas were comfortable. However, there was not an easy chair or sofa. There was one chair with a back--not really comfortable for watching tv. The breakfast buffet was excellent with great variety. However, the staff was more interested in cleaning than in getting a coffee for the guests. It is strictly self-service. Service at the WXYZ Bar, the poolside bar, and the rooftop bar was fine. The rooftop bar had a great view of the area as well. It was disappointing that there is no executive lounge in the hotel. The website said that laundry facilities were available, however, there is only 1 machine for over 400 rooms in the hotel. It was impossible to use.
October 27, 2011
Rated 5 out of 5 by Marcia15 A Great Hotel To Stay In
This hotel is one of the best I have stayed in so far. I was impressed from the moment I stopped at the front of the building. The gentlemen who met me were warm and welcoming. As soon as I pulled up in the cab someone stepped forward and assisted with taking my luggage out which was just a small travel case. I was very appreciative of the gesture however.
Upon entering the checking in area my presence was immediately acknowledge and was told that I would be assisted shortly as there was another guest ahead of me. This was indeed so, as I was checked in quite quickly even though there was an error in the system. My pre-booked room was showing a different charge from what I paid for and also not showing that I had paid. The wonderful service personnel (who by the way was really pleasant which was what) prevented me from becoming irritable with the glitch with her professional conduct. She listened to my queries and got the assistance of a colleague to look at the issue.
She got the problem sorted and I was given my original price and so I was very happy. My luggage did not arrive from the airport but was expected and she was kind enough to make a note of it. My luggage eventually came and I was given a call from the front desk about its arrival. I inquired if I should come down to pick it up and was told no as t would be sent up to me. That was nice.
The room I was assigned was on the 2nd floor and I liked how spacious it was. It made me almost feel like I was in a room in my own house. Closet was large with a mirror and face basin. A large sliding mirror door led into the area with the toilet and the another door let to the large and spacious shower. By the way, the shower is awesome. I really enjoyed taking showers in this hotel.
The only two issues I had with the room was that :
1. When I first arrived in the room it was a bit musty however front desk had called up to check on me within the first 10 minutes of being in the room. I told them I loved it but the musty scent was bothering me although the place was sparkling clean. I was told that they would send someone to take care of it which was done quite quickly.
2. This second issue I did not even let bother me and I let it go unreported. Whenever I took a shower....water would seep into the area with the toilet from the shower area. I just dealt with the issue by using the floor towel to cover and it soaked the water dry rather quickly
I took the time to write this review because the staff deserve to be recognized for the wonderful job that they are doing. I changed hotel to be nearer to where I was having some meetings. Big Mistake! I should have stayed at the Loft and traveled. I am writing this review from a hotel that is just not anywhere near giving me the experience I had at the Loft. The LOFT is an A+++++ Hotel!!!
July 15, 2014
Rated 4 out of 5 by DublinTtip A good business convenient stay
Good money value and conveniently located hotel for business travellers
July 9, 2014
Rated 5 out of 5 by FRobles Excellent Room
Modern finishes makes so different to the other hotels.
July 9, 2014
Rated 5 out of 5 by cipoza3 Absolutely fantastic stay!
Everyone is so casual it feels you come home the moment you walk in. From the front desk that probably beat a World Guinness Record by checking me in a heartbeat to the room service who were very polite and deliver great service. When you have a late party though, more consistent food would be better than the ready sandwiches. I got really hungry and I wanted at least a club sandwich…
Overall I loved the stay and I will most definitely come back for more hospitality excellence!
Thank you Aloft team!
June 23, 2014
Rated 4 out of 5 by Ihab Good Service
I would like to record here excellent improvement on service from call center convert messages in professional way also front desk girl did the check in & another girl on the check out was so helpful with outstanding smile on their faces.
I believe there's new leader blood join the company recently to have all changes as this time is the best services visit for me.
Hope after that comment It will continue good service and exceed more.
Note... My special thanks to Mr. Zayed in reservation (awesome).
June 21, 2014
Rated 5 out of 5 by AbduRahman Great!
The hotel is close to the Abu Dhabi National Exhibitions Center. The services offered are great, and the hotel rooms are amazingly designed.
April 17, 2014
Rated 5 out of 5 by Daygee Architecture gracefully mixed with art
Nice and beautifully designed rooms. Food was great with so many options of restaurants/cuisine. Staff could actually be properly coached on procedure, although this wasn't much of an issue.
April 9, 2014
Rated 3 out of 5 by Frenchman Quick stay in the UAE
Original design who has to find its own way into a highly competitive hotel market in Middle East
July 3, 2014
Rated 5 out of 5 by Sadman best aloft i have stayed in....
just finished a 3 night stay here & i'm extremely impressed with this property....
used 3 suite nights to upgrade my stay & got a breezy suite....its basically one large room with a sitting area....
platinum members get free breakfast in addition to the 250 amenity points....breakfast has lots of hot & cold items to choose from & was one of the best i've had in a long time....
internet was fast & reliable....i was also able to log on with 4 devices without a problem....
had dinner at the maї café one night....great atmosphere & good food....
ordered room service twice & both times the food was delivered on time & was very good....
i didn't mind the location too much....its midway from the airport & the city so i was never more than 15-20 minutes away from where i needed to be....
at the end of the day this is the best aloft property i have stayed in & i would definitely stay here again when back in abu dhabi....
November 7, 2013
Rated 5 out of 5 by Alice1 The Staff was so friendly
I absolutely love the hotel. The design is so modern. The bed was so comfortable and i didn't feel like getting up in the mornings. The staff was so friendly and helpful and really added to my experience at your hotel.
I do have one negative point and that was the hotel security guy who was a the entrance at so-high was a rude person he did bring our night down a bit.
December 27, 2012
Rated 5 out of 5 by Carlo67milan Adipec 2012
Excellent and new hotel, with great location for adnec events. Great pool area and very confortable room. The staff gave 110% effort to please any request I made!
The only drawbacks are that in the nearby area there isn't anything but adnec and the hotel lacks a great restaurant (they are all good anyway).
I will absolutely return here
November 18, 2012
Rated 5 out of 5 by Superman3 My ALL TIME favorite hotel in Abu Dhabi and perhaps the WORLD!
Everything was perfect and beyond my expectation, from the friendly staff named Honey at the Front desk and a lady called me asking if my stay was fine or need anything, to the coolest design of the room, facilities, i was speechless! can't wait to stay in aloft abu dhabi and other aloft hotels very soon..
December 24, 2013
Rated 4 out of 5 by archietek Very convenient
The ALoft is very close to my project job site. I can easily walk to my job trailer. The front desk staff were very friendly and helpful.
I love large showers and the ALoft has a great shower.
I enjoyed the buffet dinner. The chef even prepared my pasta just the way I like it.
I am looking forward to my next project meeting.
April 14, 2012
Rated 5 out of 5 by UK50 Great Hotel
What a great find! This hotel was a last minute booking and we were expecting a run of the mill hotel. How wrong we were. It was fab! Great spacious room with very comfy bed, trendy bathroom and super pool area with lots of seating and sunbeds. Will return if we are in Abu Dhabi again.
October 31, 2013
Rated 5 out of 5 by AlTheo Excellent choice for Business or Pleasure!
I stayed to Aloft Hotel for a week, while taking part in SIAL Exhibition.
Excellent service, very good breakfast, clean room and a wonderful pool bar!
After a stressful and tiresome day, Aloft was my hideaway, before the night exit!
December 3, 2012
Rated 4 out of 5 by AJTDubai Love the artsy and modern interiors
Love the room - there's so much space to walk around. They provide basic toiletries, extra towels. A generous hotel indeed.
June 26, 2014
Rated 4 out of 5 by Eva1987 Good business hotel
We liked the hotel. It is a good choice especially for business travelers. Reception guy was very polite and ready to help.Unfortunately the pool bar staff was unaware of our 20% discount on F&B and without giving any reason charged us full price.
June 23, 2014
Rated 5 out of 5 by AngieJuly Exceeding expectations
This hotel exceeds expectations in terms of service, hospitality and design. I am definitely coming back!
June 19, 2012
Rated 5 out of 5 by pbruckmann Great service
After a mistake with the booking the management did everything to provide me the best service
December 12, 2012
Rated 5 out of 5 by Nadim26 Excellent Service
Eveything was excellent. Keep it up !
November 27, 2013
Rated 5 out of 5 by Bill111 Excellent hotel
Very nice hotel but litle bit far away from cornisce
January 5, 2013