Rated 5 out of 5 by Fahemz06 Excellent hotel
Surlly I will come againe
August 27, 2012
Rated 4 out of 5 by Ct63 Great staff gready management
This a good hotel if you have a business in the neighborhood(which is not very touristy) rooms are large comfortable and clean but our room airconditioner wouldn't slow down unless turned off and so it was very cold!.. The best part about the hotel was it's staff .. Specially at the reception.. They were very friendly and helpful (we needed some documents printed and copied and they helped a lot) but the worst part was that no sanitary or dental kit or even a pen was available in the room.. Some you could get by calling housecleaning or buy some from roomservice.. ..Does it realy save that much money? Realy damaged the comfort of the room
June 3, 2013
Rated 4 out of 5 by Nick291 Great staff
Cool and very vibrant hotel. Nice rooms, good breakfast, excellent fitness and real high speed internet. The only negative thing is the location - hotel is in the middle of nowhere but it is absolutely FANTASTIC if you are attending a fair at ADNEC. Literally 1 minute walk!!! City is about 20 minutes by car and taxis are dirt cheap in UAE.
Housekeeping could be better though but things happen and not all the employees are the same.
Fantastic SPG recognition!!! Got an upgrade to a suite (even though upgrades at Aloft is not a part of the SPG benefits) and tons of vouchers for discounts and free drinks.
Staff is really very helpful and friendly.
March 28, 2013
Rated 1 out of 5 by GeorgeNN Cheapness covered in modern design
When nobody picks up the phone at the reception after 10 attempts over the course of a few hours, you know this place is disorganized.
When laundry is consistently delivered late in the eveneing no matter how early in the morning it was sent, you know it may get lost, and it did!
Restaurant food is mediocre, and service politely incompetent. Sorry, but smiles don't cover for incompetence.
Strobe lights from the pool shining into the room at night do not make for comfortable sleeping conditions. Thoughtfulness was not present in the hotel staff.
Location is horrible for going out in the evening.
I can go on and on...
April 15, 2014
Rated 5 out of 5 by KKKKKKKKKKKK one of my favourite hotels in UAE
it was a wonderful comfortable stay
June 23, 2014
Rated 4 out of 5 by samiazza smai
good value for money, frinedly staff
June 22, 2014
Rated 4 out of 5 by alanmac Good for my Business purposes
The price was competitive. The rooms were refreshingly different in design.
June 20, 2014
Rated 5 out of 5 by Etihadflyer Good facilities with friendly hotel staff.
The hotel was so good.
Hotel facilities were new and fully equipped to satisfied with my needs.
Moreover, most of hotel staff, especially all of those who were at the front counters were so friendly with hospitality mind. I appreciated for the help from them during the stay in Abu Dhabi. Thank you!
June 15, 2014
Rated 4 out of 5 by pascal610 good Hotel
good hospitality. Overall a good hotel
June 17, 2014
Rated 4 out of 5 by KLM14 Very convenient hotel
Pleasant hotel; spacious rooms with all amenities;, very nice swimming pool; friendly and professional staff; clean and pleasant.
June 13, 2014
Rated 3 out of 5 by Chetanalka Unhappy
I was very unhappy with the stay here. I have been to many hotels but this was the first that to a 4 star hotel which did not have toothbrush, paste, bathroom slippers, shavin kit nothing was included in the room. Service also is very dissapointing..We had booked 2 rooms, one room they called and asked to vacate by 12.00 and other room they gave us till 1.00, we were ready by 1 and asked for bell boy that guy came at 2.00..when we asked for extension they just refused saying 12.00 need to check out...Checking in the hotel also took a lot of time when its EID holidays there should have been more staff to handle the rush. Overall a dissapointing stay for the price i paid.
October 17, 2013
Rated 4 out of 5 by ModyAD overall the hotel is nice
clean and quiet with nice view
June 9, 2014
Rated 4 out of 5 by PistolPete Lovely hotel but staff was really poor
Good design however the phone in the room didn't work throughout my entire stay.
Service was bad. At breakfast, the staff was busy socialising between themselves and kept ignoring the customers. Also they were noisy in their conversations. Floor was dirty, a guest dropped some food, and the staff just left it there. Was not offered anything to drink. Asked if a food item I wanted contained sugar but got no answer and it turned out it was full of sugar.
Worst was when I ordered sea food platter. The mussels shells were all broken with end result that lots of tiny pieces were mixed with the actual food. When I mentioned it to the staff, I got a dismissive response. I did not eat it but ended up paying for it.
March 10, 2014
Rated 5 out of 5 by iannat A pleasure
What a pleasure to stay somewhere that felt so vibrant and a welcome change to stay at an Hotel that made you feel young and not just an old burden like some of the top range Hotels have the ability to do.
May 29, 2014
Rated 5 out of 5 by varusam Fantastic staff fantastic pool and the best Sushi.
The nicest Sushi I've eaten in the last 3 years. Absolutely fantastic. Chef Royal is a rockstar. Amit at the pool bar is really good as well.
It does take time to grab the attendants attention but when they have your attention they do a fantastic job of ensuring you are well taken care of.
House keeping did a fantastic job as well.
Amazing atmosphere at the pool and bars.
May 18, 2014
Rated 2 out of 5 by Bale1 No wake-up call
Although the room was top notch, construction on the facilities marred my overall view of them. Also a non-existent wake-up call almost caused me to miss my flight. Had I not woken up and checked the time, and had my flight not been delayed by 30 mins I would have missed it.
For the room (and facilities without construction) I would highly recommend this hotel however the staff never seemed to be rushing to serve a customer, at one instance I was ignored by a receptionist not to mention me not receiving my wake-up call, a small issue but one that could have cost a lot.
September 1, 2013
Rated 3 out of 5 by Thunderbird69 Impersonal rooms
Very classical and impersonal rooms. I had a smoking room while I am not smoker.
May 26, 2014
Rated 4 out of 5 by tindiv Great stay
I loved the pool area, perhaps it would have been nice to not have music playing all the time. the rooms are very spacious and clean and the shower is amazing. good location for shopping and also visiting the city and other attractions.
May 20, 2014
Rated 3 out of 5 by AlWashaq Why?
Parking issue at the hotel (you have to deliver your lugguage at main entrance the check in to get a parkin access card to multi storey car park , go down again to get the car an enter multi storey parking , and this time security sent me to a higher level with no reason provided the hotel designated parking is free, so it took me 45 min to check in after i handed my lugguage )
Room not clean when checking in (coffee spilled on carpet) house keeping not effective (cleaning cloth left at room, dining tray not removed , number of towels after cleaning not as before
September 8, 2013
Rated 5 out of 5 by Alexander85 Perfect bed.
Very nice location. Personel are professionals.
My second experience with SPG and it's more than I expected.
May 23, 2014
Rated 5 out of 5 by David21 Business trip to Abu Dhabi
I found Alot to be a relaxing friendly environment. It is not opulent, but rather stylish which was far more suited to my tastes and aided in recovering following a long days work.
On arrival I was greeted quickly and in a friendly manner. The hotel was described to me and my keys were handed over swiftly.
The room was spacious and clean with a good decor.
I ate at the buffet each evening during my three night stay and the selection was varied to suit all tastes and the hot meals changed each day. Was great value.
I particularly enjoyed watching the sun go down from the 12th floor bar where the music was good, but not loud to stop conversation, and the staff were terriffic.
I will stay at the Aloft Abu Dhabi again in future.
April 4, 2013
Rated 4 out of 5 by TimChad A good experience
My experience at aloft Abu Dhabi was great, but I found that ones level of satisfaction was directly tied to whom they interacted with in the staff. For instance, I was checked in by a fantastic employee Rochelle who explained everything to me. My colleague was checked in by another girl and and walked away confused and with no information about what was included with our room packages. Rochelle spent the rest of my 2 week stay checking in on us, asking if there is anything we needed, and was spot on with all her recommendations. Truly a shining star and my interaction with her made me feel at home and taken care of.
The serving and bar staff overall was good, but again hit or miss. I either had a great experience with attentive staff, or a poor experience with staff that seemingly ignored me until i flagged them down for service... even though it was clear they weren't doing anything else. Becky in the buffet dining hall was our saving grace though as she was kind, courteous, and was really on top of her stuff.
Overall a great experience mixed with outstanding and below average. If the hotel had more people like Rochelle and Becky the sky would be the limit.
May 20, 2014
Rated 3 out of 5 by Samirr Air Conditioning needs improvement
Air Conditioning needs improvement, my room has a moist atmosphere and smell
May 21, 2014
Rated 5 out of 5 by mrbmore Willingness to accommidate
I had an early arrival from an international flight. The staff let me in my room early to shower and prepare for a long day of meetings.
May 19, 2014
Rated 5 out of 5 by kaya310 great place to stay but makes one too comfortable
Excellent staff never upset nor rude they made feel at home. They knew my name please keep up the good work.
May 19, 2014
Rated 4 out of 5 by Ouafi Great staff!
The staff here go out of their way to make all guests feel welcome. Catering to a younger, more hip clientele, I personally experienced excessive rowdiness from other guests in the middle of the night yelling through the hallways though realize the staff can't do much about that in the moment. Great place to stay if you're attending something at the Nat'l Exhibition Centre but a bit out of the way from many much of the city. Plan a cab to local attractions.
April 15, 2014
Rated 2 out of 5 by qatoum Bad Service
I've waited 30 minutes to get a bottle of water.
between 10:00PM and 5:00PM the room service number was busy all the time.
many functions are not working in the room.
the bathroom has no lock.
May 10, 2014
Rated 4 out of 5 by WendyAD22 Great Pool!
The Aloft is a great hotel and would appeal to a range of visitors; we particularly loved the pool and the dining options.
May 12, 2014
Rated 4 out of 5 by Moe2000 Hotel is mixed review
The Aloft is a conveniently located in Abu Dhabi. It offers decent comfort in its room and cheerful service.
Unfortunately, they could a better job in the following:
- more comfortable pillows (e.g. Larger more supportive than the tiny kid pillows currently in the room)
- more prompt laundry service, quite slow in responding and take longer than 24 hours
- Parking access is a nightmare, the newly installed parking gates don't work and lock you in
- Food buffet is very repetitive, frequent guests will get sick of the same food.
December 20, 2012
Rated 3 out of 5 by Sousou1234 Great value for the price
Big rooms and shower
Good for young or Business Travellers
May 13, 2014