Rated 1 out of 5 by dina2510 dusty room
full of dust and dirty linen with room service.
January 29, 2014
Rated 5 out of 5 by Aspanova i really loved aloft
a nice hotel away from the crowd and an amazing views from the room windows.
January 21, 2014
Rated 2 out of 5 by Bale1 No wake-up call
Although the room was top notch, construction on the facilities marred my overall view of them. Also a non-existent wake-up call almost caused me to miss my flight. Had I not woken up and checked the time, and had my flight not been delayed by 30 mins I would have missed it.
For the room (and facilities without construction) I would highly recommend this hotel however the staff never seemed to be rushing to serve a customer, at one instance I was ignored by a receptionist not to mention me not receiving my wake-up call, a small issue but one that could have cost a lot.
September 1, 2013
Rated 3 out of 5 by AlWashaq Why?
Parking issue at the hotel (you have to deliver your lugguage at main entrance the check in to get a parkin access card to multi storey car park , go down again to get the car an enter multi storey parking , and this time security sent me to a higher level with no reason provided the hotel designated parking is free, so it took me 45 min to check in after i handed my lugguage )
Room not clean when checking in (coffee spilled on carpet) house keeping not effective (cleaning cloth left at room, dining tray not removed , number of towels after cleaning not as before
September 8, 2013
Rated 5 out of 5 by David21 Business trip to Abu Dhabi
I found Alot to be a relaxing friendly environment. It is not opulent, but rather stylish which was far more suited to my tastes and aided in recovering following a long days work.
On arrival I was greeted quickly and in a friendly manner. The hotel was described to me and my keys were handed over swiftly.
The room was spacious and clean with a good decor.
I ate at the buffet each evening during my three night stay and the selection was varied to suit all tastes and the hot meals changed each day. Was great value.
I particularly enjoyed watching the sun go down from the 12th floor bar where the music was good, but not loud to stop conversation, and the staff were terriffic.
I will stay at the Aloft Abu Dhabi again in future.
April 4, 2013
Rated 4 out of 5 by SamuraiJack This hotel has very casual and friendly atmosphere
We enjoyed our staying a lot. All the employees are very friendly and attentive.
The only thing that made us a little upset us is that housekeepers forgot to put soap and lotion when they are over.
January 1, 2014
Rated 4 out of 5 by Moe2000 Hotel is mixed review
The Aloft is a conveniently located in Abu Dhabi. It offers decent comfort in its room and cheerful service.
Unfortunately, they could a better job in the following:
- more comfortable pillows (e.g. Larger more supportive than the tiny kid pillows currently in the room)
- more prompt laundry service, quite slow in responding and take longer than 24 hours
- Parking access is a nightmare, the newly installed parking gates don't work and lock you in
- Food buffet is very repetitive, frequent guests will get sick of the same food.
December 20, 2012
Rated 3 out of 5 by Misha99 OK Hotel
We had a quick visit to Abu Dhabi which unfortuantely coincided with the F1 which meant hotels near the business we were visiting were all sold out, with Aloft the only one available. The hotel was OK, although the floor I was on smelled of cigarette smoke (my room was fine). Bars were satisfactory, as was the breakfast areas. On checkout we had arranged an airport drop off with the hotel which failed to materialise so we took cabs instead.
Next time we will stay in another hotel.
November 7, 2013
Rated 5 out of 5 by anil777 Great Hotel with ***** facilities
Great Hotel!!!! Value for money with very specious room and bathroom size....Great service with free wifi facility and many more amenities ....
Dont miss Morning breakfast with wide range of food variety
December 28, 2013
Rated 1 out of 5 by JHSohn Worst Hotel ever.
I've checked in at the Aloft abu dhabi on 22nd Nov(Fri).
- Toilet flush was not working properly (Took 3 hours to fix)
- Valet guy sent me back for the stamp even I had show him my room key.
- My clothes were missing by mistake of the concierge guy. It was sent to the other room.
The staff were not really helpful.
Took more than 2 hours to find.
I was late for my meeting because of the clothes.
I couldn't hear any apology for those issues.
November 24, 2013
Rated 1 out of 5 by Dj1980 This hotel is a huge let down
Bad service and rude staff. Very confused and incompetent staff. Bad facilities.
January 2, 2014
Rated 5 out of 5 by RANJAN10 the employees of the hotel are very great
from ground to lodging hotel crew are very nice and hazzle that would be the main thing for me no need for waiting and wasting much time
December 29, 2013
Rated 5 out of 5 by alnawwah Aloft Abudhabi
My stay was more than wonderful hotel, where I found my comfort and good reception, and the cleanliness of the place, and the multiplicity of advantages room, and trims more than just a wonderful thing and I find no one was Hoz Rinse is where we as Arabs need for this thing in the bathroom.
December 14, 2013
Rated 5 out of 5 by Ghaya Excellent staff
The hotel was clean, comfortable with good facilities. What was striking during our stay however was how courteous and helpful the staff were. This was noted with different staff, in different locations, at different times. It makes all the difference.
December 17, 2013
Rated 4 out of 5 by KenfromErbil STaff at check in were awesome!
Must say that I was totally impressed with the excellent reception and check-in I experienced at your hotel. Rochelle spent a great deal of time helping me with some issues I had with my reservation and not being able to deal directly with my travel agent who had made my reservation. Rochelle's patience, determination to get things correct and extremely positive attitude so impressed me that I will definitely be back! AWESOME service .... way beyond the norm!
October 11, 2013
Rated 5 out of 5 by McGuire Great staff, clean, modern hotel.
This was my first stay with Aloft, and it was a very pleasant one. The check in was efficient and very friendly. I was upgraded to a suite. They treat their Platinium guests well!
They have a nice looking bar, although I didn't use it. Very nice gesture of a drink on the house coupon for Plats, along with a warm drink coupon that can be used downstairs.
Can't go wrong for service and the great rates. Checkout was quick, simple and just super friendly.
Will definately return when in town.
February 28, 2013
Rated 4 out of 5 by John This hotel is cool!!!
I just need to check if your hotel staff are allowed to use the gym? If yes, not a problem, its good to know that the hotel support their staff to stay fit and healthy. But, keep them not to be too loud in the gym as for me there should be a little respect for other gym users (better talk a language which gives respect). Is there an attendant should be around to keep guest feel safe at all? Keep that great ambience! I like most the bar on the top, awesome view.
March 5, 2013
Rated 5 out of 5 by Sadman best aloft i have stayed in....
just finished a 3 night stay here & i'm extremely impressed with this property....
used 3 suite nights to upgrade my stay & got a breezy suite....its basically one large room with a sitting area....
platinum members get free breakfast in addition to the 250 amenity points....breakfast has lots of hot & cold items to choose from & was one of the best i've had in a long time....
internet was fast & reliable....i was also able to log on with 4 devices without a problem....
had dinner at the maї café one night....great atmosphere & good food....
ordered room service twice & both times the food was delivered on time & was very good....
i didn't mind the location too much....its midway from the airport & the city so i was never more than 15-20 minutes away from where i needed to be....
at the end of the day this is the best aloft property i have stayed in & i would definitely stay here again when back in abu dhabi....
November 7, 2013
Rated 5 out of 5 by amrboozo This hotel is the best
when my friend told me about aloft Abu Dhabi i didn't mind i just need a bed to sleep on for the night, but when i entered the room i felt the warmth of the room design, the softness of the bed and the perfect view from my room. I have never been so happy with hotel room in abu dhabi like this one. for any visitors thinking of coming to aloft abu dhabi, i would say dont think of any other place than aloft abu dhabi and trust me you wont ever regret it.
October 1, 2012
Rated 3 out of 5 by Baggywrinkle OK for expo center
Hotel is OK but be warned that if you want to eat a meal other than at the hotel it is a long taxi ride downtown. Same if you need to buy water or anything else for the room. No shops at all in the area.
Aircon was too cold and could not be controlled.
Staff however were very good and very friendly
November 16, 2013
Rated 4 out of 5 by Naima Another very good experience with ALOFT!
This is not our first stay at ALOFT.
As expected the staff is the the master piece of the Hotel. They satisfied all our requests with a big smile and this is not new to this hotel that we elected as ours whenever we visit UAE.
We felt however that the cleaning staff was not as professional as our first time but whenever we requested our room to be redone, they do immediately.
I appreciate this professionalism.
September 14, 2013
Rated 3 out of 5 by JEF273 Good business hotel
I have stayed several times at this hotel, I like the atmosphere and the room. nice views.
Yet I am a Gold Member, this time I was not recognised as an SPG Gold Member, I was giver the purple card "Preferred SPG Member" and was not offered the "complementary drink, internet, or points", reception employee did not ware a name tag, so I can't refer back to him
This hotel will be GRATE if there is a SPA in it
January 6, 2013
Rated 5 out of 5 by UK50 Great Hotel
What a great find! This hotel was a last minute booking and we were expecting a run of the mill hotel. How wrong we were. It was fab! Great spacious room with very comfy bed, trendy bathroom and super pool area with lots of seating and sunbeds. Will return if we are in Abu Dhabi again.
October 31, 2013
Rated 3 out of 5 by Ali51 Braekfast Service
First of all, when arrival during the check-in I paid for the braekfast in advance for the 4 nights. The next day they could not find my on the list of the guests so they call the Reception to verify my name, the second day one of the Restaurant staff was going tho charge me for the breakfast. during the 3 nights no one from your service staff offered me a service except in the last day.
May 30, 2013
Rated 2 out of 5 by Mazzi room improvment
the room smelled very bad when we first entered the room.
we tried to call housekeeping for an adapter but no one answered
we tried to call roomservice for food but no one answered
recepetion wasnt answering aswell
after 20 min of trying,the reception answered,i asked them why theyre not picking up,they said that they are busy
anyways i asked for an adapter,but ofcourse it didnt came.
June 30, 2013
Rated 1 out of 5 by iljamil Never Again
I intended to always stay in Aloft upon my visit but after this one, never again.
I woke up at 4.30 from the staff members and the maintenance team which started their work before Dawn and when I asked the reception to help, they kept stalling unti 6am - whereby then they called me and said: "sir, now the team is scheduled to start working so we cannot stop".
August 29, 2013
Rated 4 out of 5 by Ankush A perfect gift for someone special's birthday
Hotel is extremely nice. Only the thing is they should have some good vegetarian options in the food as we are pure vegetarian so we were having lack of choices.
A very nice location and the staff and manager was really kind and helpful specially Mr. Amar the DM of the hotel and i'm sorry to forget the name of a guy who did our check-in.
Thank you all very much from my heart.
March 4, 2013
Rated 1 out of 5 by Aida1973 This hotel has bad treatment and unacceptable policy mainly for Gold memember
I have a very bad experience in one of SPG Hotels which i never met at other SPG Hotels, The service is very bad, the attitude of staff is rude and no nothing about hospitality even the manager he spoke is a very rude way , room delivery staff are very bad, even the food is not good they bought a dish of biryani the rice is very hard and i show it to one of the staff
July 27, 2013
Rated 5 out of 5 by Razzou Highly Efficient and Cool @ Good Value
The hotel is closer than the city ones to Shk Zaid Grand Mosque and Ferrari World; attractions that my partner and I wanted to see. Was apprehensive booking it initially given some limitations of what Aloft offer at another locations. But the stay proved GREAT, including the return value.
Whether at reception, room-service or restaurants the staff provided nice service. SPG recognition was good for the Aloft category; got the suite with larger area and coffee-machine, breakfast and several complimentary vouchers for beverages. The Operations Director followed-up with an e-mail re the stay arrangement after I checked-in; so reassuring.
EXCELLENT 12th floor facilities at night, with nice view. And do not miss the pool area, day or night.
Trendy and cool surroundings, pleasing to the eye and the other senses. Coupled with non-intrusive, efficient service. Whether for business or leisure, I'd return here given the chance.
March 22, 2013
Rated 5 out of 5 Weekend Getaway
My husband and I live in two different Emirates and come to the city very often because it is convenient for both of us. Since the first time we stayed at the Aloft, we have not stayed at another hotel. We love the Splash pool and the Mai Lounge and we have enjoyed the Rain Parties as well. The service and facilities are excellent throughout the hotel.
June 30, 2013