Rated 5 out of 5 by sirevs Five Star Hotel Experience
As usual we had a great stay in Aloft Hotel. The hotel staff are very helpful and the room is very nice and clean.
April 29, 2014
Rated 2 out of 5 by SH00001 Disappointing
On arrival, the person at reception was unwelcoming .
The live and loud outdoor music continued until shortly before midnight which made it difficult for the children to sleep.
All in all, some of the staff were pleasant but others were not and it seems pretty clear that customer service training is required.
April 27, 2014
Rated 3 out of 5 by VicM The hotel needs to be cleaner
The whole hotel needs to be cleaned more often. Looking ouyt of the widow for example - dust etc
April 22, 2014
Rated 5 out of 5 by MahiKabz My 2nd Home
I totally mean what I said, i had stayed in around 7-8 hotels in UAE and had by far the best ever experience even than 5 star in my life, and its not just me but also my family, from the front desk till the good bye wish from the vallet supervisor, its a total memorable life time experience which I definitely want to cherish again.
April 21, 2014
Rated 5 out of 5 by Aman4075 The Unexpected!!
We arrived early morning with a request for an early check-in. We had to wait for some time but to be very frank, IT WAS WORTH THE WAIT!!
We liked the concept of keeping pool table in the lobby area. Something to keep us occupied while waiting for the room.
MARCE at the reception was extremely courteous and helpful at the same time. We could not have got a better room that this.
Room was spacious, comfy and had a stunning view outside.
Apparently, few things i noticed could actually help the guests.
1) In-room service menu.
2) some kind of a guide about the hotel facilites.
All in all, the best weekend at a perfect hotel for us.
will surely be coming back soon.
April 21, 2014
Rated 5 out of 5 by AbduRahman Great!
The hotel is close to the Abu Dhabi National Exhibitions Center. The services offered are great, and the hotel rooms are amazingly designed.
April 17, 2014
Rated 1 out of 5 by GeorgeNN Cheapness covered in modern design
When nobody picks up the phone at the reception after 10 attempts over the course of a few hours, you know this place is disorganized.
When laundry is consistently delivered late in the eveneing no matter how early in the morning it was sent, you know it may get lost, and it did!
Restaurant food is mediocre, and service politely incompetent. Sorry, but smiles don't cover for incompetence.
Strobe lights from the pool shining into the room at night do not make for comfortable sleeping conditions. Thoughtfulness was not present in the hotel staff.
Location is horrible for going out in the evening.
I can go on and on...
April 15, 2014
Rated 4 out of 5 by Ouafi Great staff!
The staff here go out of their way to make all guests feel welcome. Catering to a younger, more hip clientele, I personally experienced excessive rowdiness from other guests in the middle of the night yelling through the hallways though realize the staff can't do much about that in the moment. Great place to stay if you're attending something at the Nat'l Exhibition Centre but a bit out of the way from many much of the city. Plan a cab to local attractions.
April 15, 2014
Rated 5 out of 5 by Daygee Architecture gracefully mixed with art
Nice and beautifully designed rooms. Food was great with so many options of restaurants/cuisine. Staff could actually be properly coached on procedure, although this wasn't much of an issue.
April 9, 2014
Rated 4 out of 5 by Melo31 Nice cosy hotel
Stayed in Aloft a couple of times, friendly staff specially lovi from the reception, she was great.
Great pool and bars. Only one negative point the staff from the pool area are not friendly.
Overall we had a nice weekend will definitely be back.
April 7, 2014
Rated 5 out of 5 by Narpat Great Hote;
Had a great stay at the Hotel. Staff was great and very hospitable. Thank you...
April 3, 2014
Rated 5 out of 5 by twodogs Tris hotel is very confortable
Is nearest airport, has all you need .
March 19, 2014
Rated 4 out of 5 by PistolPete Lovely hotel but staff was really poor
Good design however the phone in the room didn't work throughout my entire stay.
Service was bad. At breakfast, the staff was busy socialising between themselves and kept ignoring the customers. Also they were noisy in their conversations. Floor was dirty, a guest dropped some food, and the staff just left it there. Was not offered anything to drink. Asked if a food item I wanted contained sugar but got no answer and it turned out it was full of sugar.
Worst was when I ordered sea food platter. The mussels shells were all broken with end result that lots of tiny pieces were mixed with the actual food. When I mentioned it to the staff, I got a dismissive response. I did not eat it but ended up paying for it.
March 10, 2014
Rated 5 out of 5 by Morshed Nice Hotel,
The Girl in C/In so smiley
Only the C/O time i informed that it will be 14:00, however i received 3 calls in the morning asking about C/O time...!
February 27, 2014
Rated 2 out of 5 by Mounir Interesting but need improvement
The hotel style and approach is interesting but needs improvement - especially in communication to customers.
There was more than one issue during my stay!
February 17, 2014
Rated 5 out of 5 by LouLou72 Super staff and a super hotel
Had a wonderful stay for business purposes in January. The staff were second to none, this is obviously a hotel that understands the needs of a business traveler. Excellent service all round.
February 13, 2014
Rated 5 out of 5 by Saeb This hotel is very good for rest and relaxation in abu dhabi
I have been in some hotels in europe and oder countries but this hotel acording to its price is very good choice , and its nice pool in 5th floor is very nice,and staff so kind to customer,
February 12, 2014
Rated 5 out of 5 by TheDon2013 Artistic Luxury
This hotel provided a suite with relaxed furnishing and decor with a nice view over the ADNEC and the bay. Staff were nice and courteous. Definitely worth a referral
February 7, 2014
Rated 1 out of 5 by dina2510 dusty room
I shortened my stay for a number of reasons.
January 30, 2014
Rated 1 out of 5 by dina2510 dusty room
full of dust and dirty linen with room service.
January 29, 2014
Rated 5 out of 5 by Aspanova i really loved aloft
a nice hotel away from the crowd and an amazing views from the room windows.
January 21, 2014
Rated 1 out of 5 by Dj1980 This hotel is a huge let down
Bad service and rude staff. Very confused and incompetent staff. Bad facilities.
January 2, 2014
Rated 4 out of 5 by SamuraiJack This hotel has very casual and friendly atmosphere
We enjoyed our staying a lot. All the employees are very friendly and attentive.
The only thing that made us a little upset us is that housekeepers forgot to put soap and lotion when they are over.
January 1, 2014
Rated 5 out of 5 by RANJAN10 the employees of the hotel are very great
from ground to lodging hotel crew are very nice and hazzle that would be the main thing for me no need for waiting and wasting much time
December 29, 2013
Rated 5 out of 5 by anil777 Great Hotel with ***** facilities
Great Hotel!!!! Value for money with very specious room and bathroom size....Great service with free wifi facility and many more amenities ....
Dont miss Morning breakfast with wide range of food variety
December 28, 2013
Rated 5 out of 5 by Superman3 My ALL TIME favorite hotel in Abu Dhabi and perhaps the WORLD!
Everything was perfect and beyond my expectation, from the friendly staff named Honey at the Front desk and a lady called me asking if my stay was fine or need anything, to the coolest design of the room, facilities, i was speechless! can't wait to stay in aloft abu dhabi and other aloft hotels very soon..
December 24, 2013
Rated 5 out of 5 by Ghaya Excellent staff
The hotel was clean, comfortable with good facilities. What was striking during our stay however was how courteous and helpful the staff were. This was noted with different staff, in different locations, at different times. It makes all the difference.
December 17, 2013
Rated 5 out of 5 by alnawwah Aloft Abudhabi
My stay was more than wonderful hotel, where I found my comfort and good reception, and the cleanliness of the place, and the multiplicity of advantages room, and trims more than just a wonderful thing and I find no one was Hoz Rinse is where we as Arabs need for this thing in the bathroom.
December 14, 2013
Rated 5 out of 5 by Nadim26 Excellent Service
Eveything was excellent. Keep it up !
November 27, 2013
Rated 1 out of 5 by JHSohn Worst Hotel ever.
I've checked in at the Aloft abu dhabi on 22nd Nov(Fri).
- Toilet flush was not working properly (Took 3 hours to fix)
- Valet guy sent me back for the stamp even I had show him my room key.
- My clothes were missing by mistake of the concierge guy. It was sent to the other room.
The staff were not really helpful.
Took more than 2 hours to find.
I was late for my meeting because of the clothes.
I couldn't hear any apology for those issues.
November 24, 2013