Rated 5 out of 5 by amrboozo This hotel is the best
when my friend told me about aloft Abu Dhabi i didn't mind i just need a bed to sleep on for the night, but when i entered the room i felt the warmth of the room design, the softness of the bed and the perfect view from my room. I have never been so happy with hotel room in abu dhabi like this one. for any visitors thinking of coming to aloft abu dhabi, i would say dont think of any other place than aloft abu dhabi and trust me you wont ever regret it.
October 1, 2012
Rated 5 out of 5 by iannat A pleasure
What a pleasure to stay somewhere that felt so vibrant and a welcome change to stay at an Hotel that made you feel young and not just an old burden like some of the top range Hotels have the ability to do.
May 29, 2014
Rated 1 out of 5 by JHSohn Worst Hotel ever.
I've checked in at the Aloft abu dhabi on 22nd Nov(Fri).
- Toilet flush was not working properly (Took 3 hours to fix)
- Valet guy sent me back for the stamp even I had show him my room key.
- My clothes were missing by mistake of the concierge guy. It was sent to the other room.
The staff were not really helpful.
Took more than 2 hours to find.
I was late for my meeting because of the clothes.
I couldn't hear any apology for those issues.
November 24, 2013
Rated 4 out of 5 by ModyAD overall the hotel is nice
clean and quiet with nice view
June 9, 2014
Rated 4 out of 5 by tindiv Great stay
I loved the pool area, perhaps it would have been nice to not have music playing all the time. the rooms are very spacious and clean and the shower is amazing. good location for shopping and also visiting the city and other attractions.
May 20, 2014
Rated 5 out of 5 by MahiKabz My 2nd Home
I totally mean what I said, i had stayed in around 7-8 hotels in UAE and had by far the best ever experience even than 5 star in my life, and its not just me but also my family, from the front desk till the good bye wish from the vallet supervisor, its a total memorable life time experience which I definitely want to cherish again.
April 21, 2014
Rated 2 out of 5 by SH00001 Disappointing
On arrival, the person at reception was unwelcoming .
The live and loud outdoor music continued until shortly before midnight which made it difficult for the children to sleep.
All in all, some of the staff were pleasant but others were not and it seems pretty clear that customer service training is required.
April 27, 2014
Rated 4 out of 5 by Naima Another very good experience with ALOFT!
This is not our first stay at ALOFT.
As expected the staff is the the master piece of the Hotel. They satisfied all our requests with a big smile and this is not new to this hotel that we elected as ours whenever we visit UAE.
We felt however that the cleaning staff was not as professional as our first time but whenever we requested our room to be redone, they do immediately.
I appreciate this professionalism.
September 14, 2013
Rated 3 out of 5 by JEF273 Good business hotel
I have stayed several times at this hotel, I like the atmosphere and the room. nice views.
Yet I am a Gold Member, this time I was not recognised as an SPG Gold Member, I was giver the purple card "Preferred SPG Member" and was not offered the "complementary drink, internet, or points", reception employee did not ware a name tag, so I can't refer back to him
This hotel will be GRATE if there is a SPA in it
January 6, 2013
Rated 3 out of 5 by Thunderbird69 Impersonal rooms
Very classical and impersonal rooms. I had a smoking room while I am not smoker.
May 26, 2014
Rated 5 out of 5 by Alexander85 Perfect bed.
Very nice location. Personel are professionals.
My second experience with SPG and it's more than I expected.
May 23, 2014
Rated 4 out of 5 by TimChad A good experience
My experience at aloft Abu Dhabi was great, but I found that ones level of satisfaction was directly tied to whom they interacted with in the staff. For instance, I was checked in by a fantastic employee Rochelle who explained everything to me. My colleague was checked in by another girl and and walked away confused and with no information about what was included with our room packages. Rochelle spent the rest of my 2 week stay checking in on us, asking if there is anything we needed, and was spot on with all her recommendations. Truly a shining star and my interaction with her made me feel at home and taken care of.
The serving and bar staff overall was good, but again hit or miss. I either had a great experience with attentive staff, or a poor experience with staff that seemingly ignored me until i flagged them down for service... even though it was clear they weren't doing anything else. Becky in the buffet dining hall was our saving grace though as she was kind, courteous, and was really on top of her stuff.
Overall a great experience mixed with outstanding and below average. If the hotel had more people like Rochelle and Becky the sky would be the limit.
May 20, 2014
Rated 5 out of 5 by mrbmore Willingness to accommidate
I had an early arrival from an international flight. The staff let me in my room early to shower and prepare for a long day of meetings.
May 19, 2014
Rated 3 out of 5 by Ali51 Braekfast Service
First of all, when arrival during the check-in I paid for the braekfast in advance for the 4 nights. The next day they could not find my on the list of the guests so they call the Reception to verify my name, the second day one of the Restaurant staff was going tho charge me for the breakfast. during the 3 nights no one from your service staff offered me a service except in the last day.
May 30, 2013
Rated 2 out of 5 by qatoum Bad Service
I've waited 30 minutes to get a bottle of water.
between 10:00PM and 5:00PM the room service number was busy all the time.
many functions are not working in the room.
the bathroom has no lock.
May 10, 2014
Rated 2 out of 5 by Mazzi room improvment
the room smelled very bad when we first entered the room.
we tried to call housekeeping for an adapter but no one answered
we tried to call roomservice for food but no one answered
recepetion wasnt answering aswell
after 20 min of trying,the reception answered,i asked them why theyre not picking up,they said that they are busy
anyways i asked for an adapter,but ofcourse it didnt came.
June 30, 2013
Rated 5 out of 5 by kaya310 great place to stay but makes one too comfortable
Excellent staff never upset nor rude they made feel at home. They knew my name please keep up the good work.
May 19, 2014
Rated 3 out of 5 by Samirr Air Conditioning needs improvement
Air Conditioning needs improvement, my room has a moist atmosphere and smell
May 21, 2014
Rated 4 out of 5 by Ankush A perfect gift for someone special's birthday
Hotel is extremely nice. Only the thing is they should have some good vegetarian options in the food as we are pure vegetarian so we were having lack of choices.
A very nice location and the staff and manager was really kind and helpful specially Mr. Amar the DM of the hotel and i'm sorry to forget the name of a guy who did our check-in.
Thank you all very much from my heart.
March 4, 2013
Rated 4 out of 5 by Nino63 Great hotel and friendly staff
A different hotel, modern and very welcoming. Staff always friendly and helpful. Very good restaurant with many international specialties. Recommended for families and business travelers. I suggest you add a small spa for men.
May 2, 2014
Rated 1 out of 5 by Aida1973 This hotel has bad treatment and unacceptable policy mainly for Gold memember
I have a very bad experience in one of SPG Hotels which i never met at other SPG Hotels, The service is very bad, the attitude of staff is rude and no nothing about hospitality even the manager he spoke is a very rude way , room delivery staff are very bad, even the food is not good they bought a dish of biryani the rice is very hard and i show it to one of the staff
July 27, 2013
Rated 5 out of 5 by Razzou Highly Efficient and Cool @ Good Value
The hotel is closer than the city ones to Shk Zaid Grand Mosque and Ferrari World; attractions that my partner and I wanted to see. Was apprehensive booking it initially given some limitations of what Aloft offer at another locations. But the stay proved GREAT, including the return value.
Whether at reception, room-service or restaurants the staff provided nice service. SPG recognition was good for the Aloft category; got the suite with larger area and coffee-machine, breakfast and several complimentary vouchers for beverages. The Operations Director followed-up with an e-mail re the stay arrangement after I checked-in; so reassuring.
EXCELLENT 12th floor facilities at night, with nice view. And do not miss the pool area, day or night.
Trendy and cool surroundings, pleasing to the eye and the other senses. Coupled with non-intrusive, efficient service. Whether for business or leisure, I'd return here given the chance.
March 22, 2013
Rated 4 out of 5 by WendyAD22 Great Pool!
The Aloft is a great hotel and would appeal to a range of visitors; we particularly loved the pool and the dining options.
May 12, 2014
Rated 1 out of 5 by iljamil Never Again
I intended to always stay in Aloft upon my visit but after this one, never again.
I woke up at 4.30 from the staff members and the maintenance team which started their work before Dawn and when I asked the reception to help, they kept stalling unti 6am - whereby then they called me and said: "sir, now the team is scheduled to start working so we cannot stop".
August 29, 2013
Rated 5 out of 5 Weekend Getaway
My husband and I live in two different Emirates and come to the city very often because it is convenient for both of us. Since the first time we stayed at the Aloft, we have not stayed at another hotel. We love the Splash pool and the Mai Lounge and we have enjoyed the Rain Parties as well. The service and facilities are excellent throughout the hotel.
June 30, 2013
Rated 4 out of 5 by Kath22 Service has been better!
During my recent stay, I have experienced rather poor service. Maybe it's because of low season or low motivation - staff does not live to their full potential, which is a pity, because it is such a great place in general... I am confident you will get back to your former level of efficiency and friendliness! I am still trusting to be back soon.
August 4, 2012
Rated 3 out of 5 by Sary87 wasn't a pleasant stay
I booked a smoking pool view room. When I arrived they gave me a non-smoking room without informing me. Tv was not working.Then they called saying people are complaining from my smoking. I asked to be moved else where. They gave me a smoking room but not pool view and the fridge wasn't working. But I have to say receptionist was very helpful.
July 3, 2012
Rated 3 out of 5 by Sousou1234 Great value for the price
Big rooms and shower
Good for young or Business Travellers
May 13, 2014
Rated 3 out of 5 by Guest1982 valet parking bad experience
there was not valet parking for me when i was checking in, the guy told me i had to use the other parking i took 2 rounds and i couldn't find it because there was sign says it is a paid parking, then i had to come back to valet parking guy and took him with me , nobody asked me if i have luggage or not, i took almost 40 mins to park my car,
August 11, 2013
Rated 4 out of 5 by Melo31 Nice cosy hotel
Stayed in Aloft a couple of times, friendly staff specially lovi from the reception, she was great.
Great pool and bars. Only one negative point the staff from the pool area are not friendly.
Overall we had a nice weekend will definitely be back.
April 7, 2014