Rated 3 out of 5 by JessCMY Experience in Aloft
A very modern and relaxing hotel with good facilities. Since the location is not in the city centre, it is very quiet and it is much nearer to the Sheikh Zayed Grand Mosque and Yas Island. Though I have encountered a few minor glitches during my short stay, I will definitely stay here again in future.
August 14, 2013
Rated 2 out of 5 by RobuDhabi Don't bother the staff. They have other things to do.
We booked the "Dine your Way" deal on the SPG website. When we got to the hotel, no one had ever heard of it and argued that we were wrong. As a result it took us over 40 minutes to check in. Feeling embarassed the entire time.
We had booked another room by phone (2 rooms total) and were supposed to get free breakfast. At check in, when I asked, I was told that we did not get free breakfast. Once I showed them the email, they conceeded. However, at breakfast the next day, we were charged anyway. Hostess argued with us in front of other diners. Embarrassment number 2.
Pool was closed for a private party Friday afternoon and Saturday until noon. Great for us and our kids who came for a relaxing weekend at the pool.
Rooftop, outdoor bar was also closed. Bill was wrong at the indoor top-floor bar and we had to pay anyway.
No one ever treated us like they were happy we were there or were sorry when they made a mistake. There are lots of great hotels in abu Dhabi. This is not one of them.
September 16, 2012
Rated 3 out of 5 by AD33 Fair Stay
I have stayed in Aloft Abu Dhabi from July 19th to August 4th and to be honest my overall experience was average. Compare to other 4 star hotels in Abu Dhabi the services are on low standards and the hotel staff was not so trained. Besides the housekeeping and the vale parking is not working so well.
August 5, 2013
Rated 3 out of 5 by Funk24 Pretty Average
My stay at Aloft was pretty average. It's a very nice looking hotel with great facilities but unfortunately has a few downfalls.
To start with i had a major noise issue with my room. My first room has a connecting door. In the room next to me was a very loud bunch of girls who were up till late at night. The walls & the door is so thin that i could hear their entire conversation, laughing & jumping till 2am. This doesn't really work if you're staying there for work & have to be up at 3am. I called the reception multiple times but they didn't call the girls in the room next to me once - i know as i would have heard their phone ring. I eventually feel asleep. The next day i requested to change room. Initially they said they didn't have any but then found me a room when i said that i would like to check out. That room was much quieter but smelled like an ashtray.
I then checked out & returned for an extra day as i had to stay longer for work. Even though i requested at the reception for a non-connecting room thats the room i ended up in. Again, i could hear the people staying next to me. Luckily they went to sleep by midnight.
Now for their poor bar. Its a lovely bar with a very nice outdoor seating but the service is just ridiculous. The servers are extremely friendly but they are also extremely confused & clearly not well trained. They would ask for mine & my colleagues room number 4 times every time, they mixed up our orders on several occasions, sometimes the food would come in 20-30 minutes but other times it would take nearly an hour & a half because they forgot about the order. They would bring us drinks when we didn't ask. Sometimes the drinks would take 30 minutes. The bills was just a mess. A group of us would always go to the bar to eat but wanted our bills to be separate & that was always a mess. That being said they servers are extremely friendly but it gets exhausting when they constantly keep getting your food, drinks & bill wrong.
The staff at the reception is also not very attentive. This one girl took ages to check me into my room because she was too busy having a conversation in arabic with another guest while she was serving me. It wasn't that she was helping him - it was more like a friendly chat. I had to ask her to stop chatting up the other visitors & to sign me in as it was at 1 am after a long day at work for me.
Its a shame really as it is a very nice hotel, with great food, great location & great facilities but the service was a let down as was the noise level in the rooms.
May 3, 2014
Rated 4 out of 5 by CMOJoe Surprisingly welcoming
My first impression of the hotel was that it was cold and didn't have much atmosphere (I'd been used to the more traditional Hotels in the City Centre or on the Corniche), but a second look/visit changed my mind completely.
I may stay somewhere else when I visit but it won't be by choice...
July 10, 2012
Rated 4 out of 5 by LeFamily Pleasant Stay in August
My family of four has stayed at Aloft 3 times now and we always enjoy it, but my advice to those considering a stay is to simply keep your expectations realistic. It's a very reasonably priced hotel for AD, you won't find an SPG property as nice at this price. It's because it's still fairly new and totally out of the way of most anything you'd want to do in AD. That's why when we stay here, we just chill at the pool, hang out in the lobby, lounge and sometimes visit ADNEC if something's going on. All our needs are met by staff, but their is not great attention to detail here, for example you'll find games in the lobby to play that never seem to have all the parts, but if you are not too picky, and go with the flow, you'll have a nice time here. Usually a good spot for drinking crowd, but families are comfortable as well. Food pricey and limited, I suggest bringing in some of your own to supplement. Great pool and friendly staff . We do recommend Aloft AD as it has always served our family well.
August 3, 2013
Rated 5 out of 5 by Sabrina1 This Hotel is Awesome
Right from the moment i walked into the lobby to check it till the moment I checked out, I had an amazing experience. The hotel staff were helpful and pleasent. The room/bathroom was clean and spacious.The hotel/outlets/pool looked awesome. Overall experience was excellent.
August 18, 2013
Rated 4 out of 5 by Zest78 staff not totally prepared
Great staff welcoming especially during day time.
Room is very clean, spacious, fast internet connex, restaurants offering a nice food and everybody is polite.
although these positive comments, the security at rooftop bar was really rude as well as the lady at reception i did explain about this drawback!! Was seeming another hotel, since staff on duty during the morning have definitely another attitude that evening/night! Even calling at 3am the room service i found polite and reactive people, why front office deserve this???
Another big lack, restaurant staff in Dine restaurant did not allow me to have buffet dinner at 10.20pm, due to 10.30pm going to clese. Then we did order a la carte. I was speechless when some other 2 guests was sitting and having buffet after 10.30pm!! Also my SPG discount has not been apply by mistake (anyway i did receive a voucher the day after).
Yes is a nice hotel with a nice rate etc etc etc.....but few people definitely not trained enough risk to ruin a nice job made by all the staff.
August 28, 2013
Rated 5 out of 5 by Ghaya Excellent staff
The hotel was clean, comfortable with good facilities. What was striking during our stay however was how courteous and helpful the staff were. This was noted with different staff, in different locations, at different times. It makes all the difference.
December 17, 2013
Rated 5 out of 5 by Morshed Nice Hotel,
The Girl in C/In so smiley
Only the C/O time i informed that it will be 14:00, however i received 3 calls in the morning asking about C/O time...!
February 27, 2014
Rated 5 out of 5 by LouLou72 Super staff and a super hotel
Had a wonderful stay for business purposes in January. The staff were second to none, this is obviously a hotel that understands the needs of a business traveler. Excellent service all round.
February 13, 2014
Rated 5 out of 5 by Saeb This hotel is very good for rest and relaxation in abu dhabi
I have been in some hotels in europe and oder countries but this hotel acording to its price is very good choice , and its nice pool in 5th floor is very nice,and staff so kind to customer,
February 12, 2014
Rated 5 out of 5 by twodogs Tris hotel is very confortable
Is nearest airport, has all you need .
March 19, 2014
Rated 2 out of 5 by Mounir Interesting but need improvement
The hotel style and approach is interesting but needs improvement - especially in communication to customers.
There was more than one issue during my stay!
February 17, 2014
Rated 3 out of 5 by therog Stay at Aloft
It was a bit of a hassle getting to the hotel due exhibition traffic. The room was nice - the breakfast seemed a bit of a hit or miss. Food was in different places and not ordered; about the first I've experienced in a hotel for a long while ...
February 2, 2013
Rated 5 out of 5 by anil777 Great Hotel with ***** facilities
Great Hotel!!!! Value for money with very specious room and bathroom size....Great service with free wifi facility and many more amenities ....
Dont miss Morning breakfast with wide range of food variety
December 28, 2013
Rated 5 out of 5 by TheDon2013 Artistic Luxury
This hotel provided a suite with relaxed furnishing and decor with a nice view over the ADNEC and the bay. Staff were nice and courteous. Definitely worth a referral
February 7, 2014
Rated 4 out of 5 by DrEMT Good features and improvement suggestions.
THe breakfast food variety was very good and service was excellent. The waiters though busy were attentive & readily complied with your needs.
The hotel should improve their spa facilities. Indoor huge jaccuzi pools would be ideal.
October 25, 2013
Rated 4 out of 5 by ANDRE SPG CARD
THE SPG CARD IS NOT WORKING IN THIS HOTEL DU TO BAD COMMUNICATION BETWEEN SPG AND THE HOTEL,
THEY WILL GIVE YOU YOUR POINTS BUT DONT GIVE THE DISCOUNT OR POINTS BACK UNTILL SPG CONVERMED THE AGEEMENT WITH THE HOTEL AND SPG
February 16, 2013
Rated 5 out of 5 by MNordNL Another perfect stay
When attending events at ADNEC, the Aloft hotel is not only a perfect location, but also a comfortable, easy home away from home. The friendliness of staff, the laid back atmosphere and the stellar facilities make this an easy choice,
November 18, 2012
Rated 4 out of 5 by Ryan Room had a bad smell
The overall experience in the hotel was good. Unfortunately upon entering the room it smelled like wet carpet that did not completely dry. It would be great if Aloft can improve on this since this is a nice and comfortable hotel.
April 14, 2013
Rated 4 out of 5 by SamuraiJack This hotel has very casual and friendly atmosphere
We enjoyed our staying a lot. All the employees are very friendly and attentive.
The only thing that made us a little upset us is that housekeepers forgot to put soap and lotion when they are over.
January 1, 2014
Rated 4 out of 5 by Mani Good hotel but far from city
Very nice hotel but location is totally remote. Very far from city. Worst part is while you get down from taxi for check in no one will care. They are saying it is not our job as per hotel policy.... Good policy
June 2, 2013
Rated 4 out of 5 by Mary Great rooms! Great location!
The Aloft Hotel is a great hotel - more suited to the business traveller or couples with no children. We had a smal child so the X-Box and pool was the only main form of his entertainment. The rooms are superb!
April 21, 2013
Rated 3 out of 5 by Donnadxb Great pool and breakfast but terrible check in
Great value for money especially during Eid holiday. The girl at check in was new and had no idea what to do so took longer than expected. The pool was lovely and the breakfast was a wonderful surprise.
October 18, 2013
Rated 5 out of 5 by Mamma21 Great over night stay
Myself and a friend attended a concert and stayed over night at this hotel, it was a great choose and will definately be staying again. Staff were friendly and very polite, amazing atmosphere, well done :-)
October 23, 2012
Rated 2 out of 5 by boss555 most educate your staff
I styas only for one day but I had avery bad expirance inthis hotel no one till that the room witch im taking its with out beakfast ... this is my ffirst time I meet staff to lazy to till such information
May 4, 2013
Rated 5 out of 5 by gretuzza Modern Hotel
The hotel modernity, furnitures, technologies and whatever... Hotel staff always ready and prompt to help... Very nice pool... It was hard to leave it!
I hope to join Aloft as soon as I can...
June 24, 2013
Rated 5 out of 5 by Florian1502 Great Stay
I participated a conference in Abu Dhabi, the staff was exceptional friendly and helpful, from Reception, Housekeeping up to the GM everybody was taking care of us! Thanks for a great stay!
March 19, 2013
Rated 3 out of 5 by mrgold Lofty Afloft
restuarant staff are not very friendly, but check in staff r nice n helpful, Relax bar very nice and staff were friendly. Pool table is entertaining, swimming pool and pool area is great.
August 15, 2012