Rated 5 out of 5 by bxkst5 Stellar all-around
As soon as I arrived, the associate at the front desk was attentive and listened as I explained my schedule predicament. They extended my late checkout given the situation and were very generous. This place is an absolute gem for anyone traveling with their dog as well.
January 1, 2015
Rated 5 out of 5 by ARI76 Warm Welcome Beyond Expectations
As usual, Starwood impresses. Hotel was absolutely beautiful, rooms felt as if you were the first guest to ever occupy the room. Loved the morning cafe where the Chef cooked your breakfast to order. However, the most pleasant surprise is the welcome we recieved during checkin from the Front Desk Attendant, Hugh. He was genuinley happy to see and assist us. He gave us wonderful recommendations for dinner, and actually asked us on our return how it was. Quite often, great hotels overlook the importance of an exceptional and personable individual at the front desk. Not here...we were well taken care of and that requires a special talent. Thanks Starwood!
August 23, 2013
Rated 2 out of 5 by Nothappyguest Hotel staff did not do want to do their job
I had a hard time with guest service at the hotel. When asked for a comb and q tips in the morning I was told that the person who delivers to the room is busy. When the shuttle driver arrives we will have him come And that can take upto 30 mins..Also you cannot get breakfast delivered to your room. You have to go down and get it. I am a platinum spg member and very shocked to see this experience at a Starwood hotel. Also I asked for water bottles to be delivered to the room and they never delivered. When I told the manager about this, he said he has some unhappy employees in the hotel. Very shocking.
April 19, 2013
Rated 5 out of 5 by thesewallsaretalking Highly recommended
We had booked and paid for another hotel in Charlotte (thru Priceline), but having read the reviews, we decided to cut our losses and look elsewhere. We found Aloft and at once knew it was what we were looking for. We were not dissapointed. We had snacks and drinks at the wxyz bar and Matthew at the bar was very attentive, The room was spectacular, reminded us of a contemporary hotel chain in France, Loved the bed with duvet, the blinds and all the furniture, The shower and tuilet set up was right on target, We also commented on the un-fussy check-in, check-out desk, and fresh approach of the staff. Overall just exactly what we had hoped for. In fact, we stayed another night thr following week-end, and it was just as good, Now, pleas consider Orlando and Atlanta for Alofts too!
November 21, 2011
Rated 5 out of 5 by princeton15 Hotel staff is the best
I've been here for over a month already and the hotel staff has made my long-term stay extremely comfortable and easy. Tina, Latoya, Alfredo, Karla, Katie, Cherelle, Hugh, Chelsea, Alex, Craig, Mike, Will, and Dennis have been extremely accommodating. It's nice to see such cheerful faces every time I am in the reception area or looking for a shuttle ride. They've all been extremely helpful in helping me get acquainted to the Ballantyne area.
July 28, 2013
Rated 3 out of 5 by waho just OK
Room had a nice layout; the larger hotel was cold and industrial. Felt like everything was "nickel and dimed." For example, there was a latte machine but that cost extra. Basic breakfast items had a charge attached. Most disappointing though was the "Green Option." I chose the Green Option believing that meant my towels and sheets would not be laundered, which is perfectly fine for one night. However, my room was not made up at all - came back to an unmade bed, water glasses still out, trash not emptied. That's not "Green" - it's just NOT service.
December 7, 2014
Rated 5 out of 5 by JanetC70 Helpful staff
The staff at the front desk was very helpful both when we checked in (Hugh gave great restaurant suggestions/directions) and when we checked out (I do not remember her name, but she took the time to write directions for us to get back onto I-77N). We fell in love with the location of the Aloft Charlotte Ballantyne. It is in a beautiful community!!
September 8, 2013
Rated 5 out of 5 by RCFlorida My new favorite hotel
Aloft Ballantyne was one of my best hotel experiences in years. It is an extremely clean location, rooms are comfortable and roomy, the gym, pool, property, were all equally as clean and modern. This hotel exceeded my expectations as I had never stayed at an Aloft before. The decor was bright and cheery and was overall a true vacation experience. I wish every hotel was as great as this location ! LOVE IT ! My only problem the entire stay was that the staff couldn't seem to get my room rate correct - booked a special, had to have it corrected twice and again at check-out, it had to be corrected.
July 11, 2012