Rated 4 out of 5 by Jules54 Excellent hotel
This hotel was very clean and comfortable. Staff was very friendly.
August 25, 2014
Rated 5 out of 5 by joanke First stay with Aloft
I recently had my first stay with Aloft in Charlotte, NC. This is an amazing hotel! The staff address you by name, even if you are just walking past the desk. The bar area is comfortable and the food is great - also has very conveninet hours! The hotel van will shuttle you everywhere within 2 miles. The bed was very comfortable and the room clean. Loved the fact that the desk was at a window so you could look out to a great view. Great experience. I would definitely return!
August 18, 2014
Rated 5 out of 5 by thesewallsaretalking Highly recommended
We had booked and paid for another hotel in Charlotte (thru Priceline), but having read the reviews, we decided to cut our losses and look elsewhere. We found Aloft and at once knew it was what we were looking for. We were not dissapointed. We had snacks and drinks at the wxyz bar and Matthew at the bar was very attentive, The room was spectacular, reminded us of a contemporary hotel chain in France, Loved the bed with duvet, the blinds and all the furniture, The shower and tuilet set up was right on target, We also commented on the un-fussy check-in, check-out desk, and fresh approach of the staff. Overall just exactly what we had hoped for. In fact, we stayed another night thr following week-end, and it was just as good, Now, pleas consider Orlando and Atlanta for Alofts too!
November 21, 2011
Rated 5 out of 5 by bluehat Hugh Should Be An English Butler!
This guy is service extraordinaire.....you can always count on him.
Been staying here since it opened, great people.
August 21, 2014
Rated 4 out of 5 by Kari1 Great stay in Chatlotte
The service at the hotel was great, as was the decor and amenities. The only thing I did not like was that you had to pick up bags of ice in the lobby (they would deliver to your room is requested) - but I did not usually need a big bag of ice and would have preferred to just take what I needed. Staff was great - especially the evening manager. I was there for an extended period of time and was always greeted after a long day by name - that was a nice touch! There is a nice lobby bar (I did not use it so cannot comment). There is also food service in the lobby that was very good and convenient. There are also lots restaurants in the area that are close by and easy to get to as well as jogging/walking paths right from the hotel. The room was nicely decorated, clean, with a walk in shower and fridge. Other than that, it was not really anything too special, so I gave room comfort 3 stars.
August 16, 2014
Rated 5 out of 5 by princeton15 Hotel staff is the best
I've been here for over a month already and the hotel staff has made my long-term stay extremely comfortable and easy. Tina, Latoya, Alfredo, Karla, Katie, Cherelle, Hugh, Chelsea, Alex, Craig, Mike, Will, and Dennis have been extremely accommodating. It's nice to see such cheerful faces every time I am in the reception area or looking for a shuttle ride. They've all been extremely helpful in helping me get acquainted to the Ballantyne area.
July 28, 2013
Rated 5 out of 5 by TheRaptor3826 Great hotel but put in a real kitchen!!!!!
First - Hugh Haye at the front desk is the top of the top!!! Do NOT lose him - he is the main reason I return to your hotel!!!
Second - for Pete's sake - get a real kitchen in your hotel. You are serving many professional executives and we don't like microwaved eggs (fake) and bacon (probably fake). C'mon - really? AND - the "cook" cannot handle more than 3 people or he feels rushed. With that set up - I don't blame him! Make that change and you will hit 5 starts - but not until then!
June 20, 2014
Rated 5 out of 5 by JanetC70 Helpful staff
The staff at the front desk was very helpful both when we checked in (Hugh gave great restaurant suggestions/directions) and when we checked out (I do not remember her name, but she took the time to write directions for us to get back onto I-77N). We fell in love with the location of the Aloft Charlotte Ballantyne. It is in a beautiful community!!
September 8, 2013
Rated 5 out of 5 by RCFlorida My new favorite hotel
Aloft Ballantyne was one of my best hotel experiences in years. It is an extremely clean location, rooms are comfortable and roomy, the gym, pool, property, were all equally as clean and modern. This hotel exceeded my expectations as I had never stayed at an Aloft before. The decor was bright and cheery and was overall a true vacation experience. I wish every hotel was as great as this location ! LOVE IT ! My only problem the entire stay was that the staff couldn't seem to get my room rate correct - booked a special, had to have it corrected twice and again at check-out, it had to be corrected.
July 11, 2012
Rated 5 out of 5 by DottieSC Different
The Aloft is certainly a "different" hotel experience. It is an eco-friendly hotel with great focus on customer service. My family and I consisted of three generations; and each generation found something to do at the hotel. We played pool, board games, read the paper, swam in the heated pool, and enjoyed complimentary coffee in the morning. The staff was friendly and professional; answering our questions and chatting with us about our visit. The room was clean and quiet. I would definitely stay here again.
August 4, 2014
Rated 5 out of 5 by PATGWALKER ALOFT CHARLOTTE
ENJOYED THE EXPERIENCE AND THE STAFF.
August 12, 2014
Rated 5 out of 5 by berberichr Awesome hotel!
First time staying at Aloft and what a awesome experience. The hotel had neat features and was fun!
August 11, 2014
Rated 5 out of 5 by deanamazing Loved this place
Your hotel was beyond exceptional during my stay. It was immaculate and offered all the amenities me and my husband needed. The bed was very comfortable and I enjoyed the beautiful atmosphere inside and out. You guys made sure my stay was the best and you were vary much successful. I called the front desk numerous times with mindless questions and they were most helpful in answering them. I was shocked when I called the front desk asking where the ice machine was and they offered to bring me a bag of ice. I thought that was very kind. They went above and beyond to ensure my stay was delightful and I have nothing but good things to say about this hotel. I will be staying here again soon as well as recommending this hotel to everyone I know.
November 21, 2011
Rated 5 out of 5 by atcat Service? This is where others should take a class
This is definitely a hotel for hip youngsters, however, the people running this place KNOW what good service is. Simple eye contact, friendly hello's and goodbyes and genuinely inquiring how the guest is doing during their stay. I thought that maybe my circumstance was an aberration but the gentleman I saw at the desk was super nice to everyone. I liked their breakfast too. I didn't know they had a full breakfast menu because it's hidden but the guy at the desk pointed it out to me. It was a nice exit to my comfortable stay.
November 20, 2011
Rated 5 out of 5 by rambi MUCH better than expected
Mina, Kristen, Alfredo and Julie WOW; service you expect from a 5 star hotel you get at this Aloft hotel. professional yet very personable! they all made me feel special as if i was their Only guest!
when i arrived i was tired and i was met by Mina and Kristen with the most welcoming smiles and assistance. alfredo treated me like i was family. the room was immaculate. and when i misplaced a ring JUlie did EVERYTHING to help me find it...she even went thru the trash after taking all the linen off the bed and even moving the mattress to find it!
i know that i can be somewhat difficult to work w/ but they kept their pleasant demeaner in spite of me. i will be returning in sept and will certainly want to stay there ...if they'll have me .. GREAT JOB from a GREAT STAFF
April 8, 2013
Rated 5 out of 5 by DLA1159 Great Vibe and location
Very good service and facilities for business and pleasure.
August 6, 2014
Rated 5 out of 5 by L106 This hotel was a compete surprise, having not stayed in one previously.
It did not look like a traditional hotel, but it had amenities galore. We had a great night's sleep and enjoyed the lobby breakfast.
August 5, 2014
Rated 5 out of 5 by grahamelawton Really Awesome Hotel
Alex, Amy and Tina are standout staff members at the hotel. Rooms well thought out, cleaning staff pleasant, friendly and not always in the hallways....other hotels could learn from them.
Internet connection is only bad thing at the hotel. It was horrible throughout. Business meeting was often interrupted but drop-offs (WIFI or connection). Please fix this. Do not wait.
July 30, 2014
Rated 3 out of 5 by Hendrick02 Needs Improvement
My husband and I stayed two nights in July. We did not sleep well either night due to the hard mattress and loud hallways. People were up at 5am, slamming doors and talking loudly in the hallway. In addition, our shower would not drain well. I slipped but was able to catch myself. My father-in-law who stayed in the room next to us-had the same experience-He actually DID fall and is still in pain today.
The facilities are clean and the staff are helpful but for what I paid-I would have expected MUCH more.
July 21, 2014
Rated 2 out of 5 by Unhappy32 30 or younger
This place is for the young trendy folks, preferabbly singles with few clothes, like to drink and don't care what the cost. Was never told of a fee being held for "Incidentals" until I asked. Our room wasn't cleaned until 5pm on our 2nd day, and even then, we had to demand it be done so we could proceed with our evening plans.
Oh, and clean the carpets once in a while.
July 28, 2014
Rated 5 out of 5 by distad The best hotel for business or leisure in South Charlotte
I have been coming to Charlotte for over a year and have stayed at many Starwood properties locally. The staff, lead by Alistair, is by far the best I have seen within the Aloft brand and within the Starwood brand locally. The attention to detail is shown from the moment you walk in to the Aloha desk and is carried through the detail given to the amenities and finish of the hotel. There is nothing that really matches it. There is a shuttle that takes you to just about any restaurant or bar in the area. When I asked about a microwave and popcorn when I had my family down for a weekend, we returned to our room with that and basket of goodies for my son. The staff at the bar is amazingly courteous and gracious.
All I can say is its the best. The Bissell team sets that as the bar and Aloft exceeds it. I would recommend it to anyone.
March 21, 2012
Rated 4 out of 5 by siddhu Great hotel with excellent customer service
I really enjoyed my stay at the Aloft, Ballantyne. I liked the way the rooms are designed, and especially the lobby decor. It reminded me a lot the hotels of Europe.
Also the customer service provided was awesome, especially the attention paid to the minor details. I also want to recognize Mina for the great customer service provided during my stay.
I will definitely be back here when I come back to Charlotte.
January 8, 2012
Rated 5 out of 5 by jim89wfu golf
great stay will stay again
May 5, 2014
Rated 5 out of 5 by VeryGoodPointsStacey Great hotel with great amenities
I stayed at the Aloft while on business and was very pleasantly surprised by my stay. The hotel condition was excellent and the staff was exceptionally friendly. The location is very convenient with easy access to the highway and local business and shopping.
I would absolutely stay at the hotel again and recommend it.
October 31, 2013
Rated 5 out of 5 by Dee76 Love,Love,Love This Place!
Where do I begin? I booked this online hoping it was as nice as the website. It far exceeded the website! This place is in tip top shape! It is the cleanest hotel my husband and I have ever stayed in. We were greeted with a very friendly staff and departed with a friendly staff. Everyone was more than helpful. We arrived in our room and found free bottled water which is rare to find. They have a scent throughout the hotel that is so refreshing. Not sure of the scent but it was wonderful. The breakfest is made to order and it was very fresh and hot. I noticed that the rating from the state inspection in the food area was 100.5! It was such a relaxing stay for us. I just wish that we werent so busy that we could have enjoyed this stay more. The design of the hotel is so original. It is in a wonderful area as well. I would recommend anyone to stay here. More hotels need to put the guests first as the Aloft does. Thank you so much to all the staff. You do a great job. A++
October 17, 2012
Rated 4 out of 5 by Taxdoc NIce Hotel but cramped rooms
I stayed here over August 1, 2012. The staff is super friendly and helpful, but the price I paid was high ($179) and the room felt cramped. The AC makes a lot of noise for the room and it seemed as if the room was much warmer than the temperature that I set. I would stay here again, if the price point dropped.
August 5, 2012
Rated 5 out of 5 by Carhartt Incredible Staff!
The Aloft Charlotte Ballantyne is hidden gem! I am so happy to have found this awesome new hotel in South Charlotte. The staff is superb! I can't say enough about the smoothness of the check in process and the friendliness of the staff. The hotel is clean and parking is free. What a great property!
July 30, 2013
Rated 1 out of 5 by m4bob NOISY
Lobby was unbelievably noisy upon check in. The music was so loud you could not hear the desk clerk. The room was not much better. Lots of noise in the hall which came into the room. Alot of activity (loud talking) in the hall during the night and early in the morning.
March 23, 2013
Rated 5 out of 5 by Jenn55 Excellent Value
This was a great experience. Much more to offer than what I had time for! Live music at the bar, a nice outdoor seated area, state of the art gym, indoor heated pool. Rooms were clean and comfy. Loved the retro chic decor!!
January 26, 2013
Rated 2 out of 5 by Booksykatz Bed was hard and lumpy
Expected a lot more from Starwood. Room was very small, bed was hard and lumpy, not many amenities as compared with other hotels I've stayed in (even at lower cost). Very unimpressed.
December 26, 2013