Rated 3 out of 5 by Onthego99 Hotel without an identity
This is the first time I stayed at an Aloft. I've been to the W before and it is on point. The aloft seems like a w for business travel but it just doesn't work. There was a refrigerator under the open sink in the bedroom. the walls were thin and I'm pretty sure someone had a dog in their room which made sleeping difficult. Breakfast left a lot to be desired. They were stingy with the bliss products.
On the positive, the staff members were wonderful, the rooms were clean and modern, and the lounge was nice.
November 30, 2014
Rated 5 out of 5 by Wake4estMike Great Hotel with Good Access
I have stayed at this hotel several times for work and leisure. It has great access to 485 and all the amenities that Ballantyne has to offer. After a long day, the aLoft does a wonderful job of letting you unwind with a drink at the bar and promotes interactions with other guests.
December 4, 2014
Rated 2 out of 5 by Jot2 Not Impressed
Our family of four was not impressed with the room. The beds were uncomfortable, the room layout was awkward and there was no place to sit other than the bed. The couch was located directly underneath the tv which left no room to sit up straight. For the price, we have stayed at other hotels in the area for considerably less and have been much more satisfied. The staff was very friendly and professional.
November 30, 2014
Rated 5 out of 5 by deanamazing Loved this place
Your hotel was beyond exceptional during my stay. It was immaculate and offered all the amenities me and my husband needed. The bed was very comfortable and I enjoyed the beautiful atmosphere inside and out. You guys made sure my stay was the best and you were vary much successful. I called the front desk numerous times with mindless questions and they were most helpful in answering them. I was shocked when I called the front desk asking where the ice machine was and they offered to bring me a bag of ice. I thought that was very kind. They went above and beyond to ensure my stay was delightful and I have nothing but good things to say about this hotel. I will be staying here again soon as well as recommending this hotel to everyone I know.
November 21, 2011
Rated 4 out of 5 by Hotrod19999 Staff is awesome!
The staff is awesome at this hotel. Goes above and beyond for all guests. The room is just average. The linens are very rough and not of good quality. I also think the food selection could be better. Bar service was nice though.
December 1, 2014
Rated 5 out of 5 by atcat Service? This is where others should take a class
This is definitely a hotel for hip youngsters, however, the people running this place KNOW what good service is. Simple eye contact, friendly hello's and goodbyes and genuinely inquiring how the guest is doing during their stay. I thought that maybe my circumstance was an aberration but the gentleman I saw at the desk was super nice to everyone. I liked their breakfast too. I didn't know they had a full breakfast menu because it's hidden but the guy at the desk pointed it out to me. It was a nice exit to my comfortable stay.
November 20, 2011
Rated 5 out of 5 by rambi MUCH better than expected
Mina, Kristen, Alfredo and Julie WOW; service you expect from a 5 star hotel you get at this Aloft hotel. professional yet very personable! they all made me feel special as if i was their Only guest!
when i arrived i was tired and i was met by Mina and Kristen with the most welcoming smiles and assistance. alfredo treated me like i was family. the room was immaculate. and when i misplaced a ring JUlie did EVERYTHING to help me find it...she even went thru the trash after taking all the linen off the bed and even moving the mattress to find it!
i know that i can be somewhat difficult to work w/ but they kept their pleasant demeaner in spite of me. i will be returning in sept and will certainly want to stay there ...if they'll have me .. GREAT JOB from a GREAT STAFF
April 8, 2013
Rated 5 out of 5 by TheRaptor3826 Great hotel but put in a real kitchen!!!!!
First - Hugh Haye at the front desk is the top of the top!!! Do NOT lose him - he is the main reason I return to your hotel!!!
Second - for Pete's sake - get a real kitchen in your hotel. You are serving many professional executives and we don't like microwaved eggs (fake) and bacon (probably fake). C'mon - really? AND - the "cook" cannot handle more than 3 people or he feels rushed. With that set up - I don't blame him! Make that change and you will hit 5 starts - but not until then!
June 20, 2014
Rated 5 out of 5 by Wags3 One persons opinion 33445566
This was a great place they made my pet feel so welcome. This is so polar opposite from the ALoft we stayed in after this visit in North Charleston.
We felt like we were given the crap rooms, the first one was ice cold with a briken bathrrom door not functional and looked as if some one had peeled the wood off of it - then they moved us to another room with no toilet paper holder, toilet ran all night and room next door patied til 2 even after I waitied until 12 to complain. No compenstation definitely not staying there again. Consistency in hotels is important! Ballantyne was great!!!!!
November 7, 2014
Rated 5 out of 5 by teetotalertuan My favorite local bar: WXYZ
For the frequent business traveler, there is no better place to unwind after a long day than at the WXYZ bar. It's not just because of the convenient location, the live music on Tuesdays, or the other random business travelers - some of whom can be quite entertaining after a few cocktails - but it is because of the bar staff. Michelle and Dan are the reason this is my new local bar, and has been for the past several months. 2100 miles is a small distance to travel to hang out at my new favorite place with my new favorite bartenders. Keep up the good job!
November 10, 2014
Rated 5 out of 5 by distad The best hotel for business or leisure in South Charlotte
I have been coming to Charlotte for over a year and have stayed at many Starwood properties locally. The staff, lead by Alistair, is by far the best I have seen within the Aloft brand and within the Starwood brand locally. The attention to detail is shown from the moment you walk in to the Aloha desk and is carried through the detail given to the amenities and finish of the hotel. There is nothing that really matches it. There is a shuttle that takes you to just about any restaurant or bar in the area. When I asked about a microwave and popcorn when I had my family down for a weekend, we returned to our room with that and basket of goodies for my son. The staff at the bar is amazingly courteous and gracious.
All I can say is its the best. The Bissell team sets that as the bar and Aloft exceeds it. I would recommend it to anyone.
March 21, 2012
Rated 4 out of 5 by siddhu Great hotel with excellent customer service
I really enjoyed my stay at the Aloft, Ballantyne. I liked the way the rooms are designed, and especially the lobby decor. It reminded me a lot the hotels of Europe.
Also the customer service provided was awesome, especially the attention paid to the minor details. I also want to recognize Mina for the great customer service provided during my stay.
I will definitely be back here when I come back to Charlotte.
January 8, 2012
Rated 5 out of 5 by VeryGoodPointsStacey Great hotel with great amenities
I stayed at the Aloft while on business and was very pleasantly surprised by my stay. The hotel condition was excellent and the staff was exceptionally friendly. The location is very convenient with easy access to the highway and local business and shopping.
I would absolutely stay at the hotel again and recommend it.
October 31, 2013
Rated 5 out of 5 by Dee76 Love,Love,Love This Place!
Where do I begin? I booked this online hoping it was as nice as the website. It far exceeded the website! This place is in tip top shape! It is the cleanest hotel my husband and I have ever stayed in. We were greeted with a very friendly staff and departed with a friendly staff. Everyone was more than helpful. We arrived in our room and found free bottled water which is rare to find. They have a scent throughout the hotel that is so refreshing. Not sure of the scent but it was wonderful. The breakfest is made to order and it was very fresh and hot. I noticed that the rating from the state inspection in the food area was 100.5! It was such a relaxing stay for us. I just wish that we werent so busy that we could have enjoyed this stay more. The design of the hotel is so original. It is in a wonderful area as well. I would recommend anyone to stay here. More hotels need to put the guests first as the Aloft does. Thank you so much to all the staff. You do a great job. A++
October 17, 2012
Rated 4 out of 5 by Taxdoc NIce Hotel but cramped rooms
I stayed here over August 1, 2012. The staff is super friendly and helpful, but the price I paid was high ($179) and the room felt cramped. The AC makes a lot of noise for the room and it seemed as if the room was much warmer than the temperature that I set. I would stay here again, if the price point dropped.
August 5, 2012
Rated 5 out of 5 by Carhartt Incredible Staff!
The Aloft Charlotte Ballantyne is hidden gem! I am so happy to have found this awesome new hotel in South Charlotte. The staff is superb! I can't say enough about the smoothness of the check in process and the friendliness of the staff. The hotel is clean and parking is free. What a great property!
July 30, 2013
Rated 1 out of 5 by m4bob NOISY
Lobby was unbelievably noisy upon check in. The music was so loud you could not hear the desk clerk. The room was not much better. Lots of noise in the hall which came into the room. Alot of activity (loud talking) in the hall during the night and early in the morning.
March 23, 2013
Rated 5 out of 5 by Jenn55 Excellent Value
This was a great experience. Much more to offer than what I had time for! Live music at the bar, a nice outdoor seated area, state of the art gym, indoor heated pool. Rooms were clean and comfy. Loved the retro chic decor!!
January 26, 2013
Rated 5 out of 5 by Dallas0 Unique experience
I've not stayed in this type of hotel before. At first, was a little leary. I'm used to more " fancier" amenities. But, I was pleasantly surprised. My stay was nice, comfortable & a great experience.
March 22, 2013
Rated 5 out of 5 by TravelPro123 This hotel remembers
The Aloft Charlotte Ballantyne remembers their guests - either by facial recognition or name and face. I felt appreciated and was treated like a professional. Well done Aloft Charlotte Ballantyne!
June 27, 2013
Rated 2 out of 5 by Booksykatz Bed was hard and lumpy
Expected a lot more from Starwood. Room was very small, bed was hard and lumpy, not many amenities as compared with other hotels I've stayed in (even at lower cost). Very unimpressed.
December 26, 2013
Rated 5 out of 5 by Pete609 5 Star Experience
Aloft properties will give you a new, fresh hotel experience at an affordable rate.
The new Target of the hotel industry. Please continue to set the new hotel standards
February 19, 2013
Rated 5 out of 5 by hodgepodge Pre-Wedding Night
Excellent customer service & extremely friendly employees. Makes the whole experience wonderful. It was a great way to spend the night before my wedding.
December 7, 2011
Rated 5 out of 5 by AydensMom We Loved This Place!!
We Thoroughly enjoyed our Stay here. I'm already recommending my friends and clients to stay :-) Everything was convenient and we will return.
July 16, 2013
Rated 5 out of 5 by Juanita AWESOME AWESOME AWESOME
The hotel and the staff at this hotel are awesome. This hotel is close to everything you need. It is a must stay in Charlotte.
November 15, 2012
Rated 5 out of 5 by tparob One of my favorite hotels
The title says it all, this is one of my favorite hotels. The staff is very accomodating and the rooms are always comfortable
March 24, 2013
Rated 5 out of 5 by Lori31 This hotel had everything I needed: clean room, friendly staff, food and beverage available on site.
This was my first staying at Aloft hotel. All around positive experience. I would stay again!
July 29, 2013
Rated 5 out of 5 by jim89wfu golf
great stay will stay again
May 5, 2014
Rated 5 out of 5 by amp1995 Re-freshing stay
The decor and features exceeded my expectations.
September 14, 2013
Rated 5 out of 5 by barry New and Fresh
Wonderful experience. Highly recommend.
March 20, 2013