Rated 4 out of 5 by OldSalt Family Travel
Good hotel right off the Charlotte "Beltway". Stay here to/from Atlanta. Always a good stay. Worked well with the pet as well.
May 14, 2014
Rated 5 out of 5 by AydensMom We Loved This Place!!
We Thoroughly enjoyed our Stay here. I'm already recommending my friends and clients to stay :-) Everything was convenient and we will return.
July 16, 2013
Rated 5 out of 5 by Juanita AWESOME AWESOME AWESOME
The hotel and the staff at this hotel are awesome. This hotel is close to everything you need. It is a must stay in Charlotte.
November 15, 2012
Rated 5 out of 5 by tparob One of my favorite hotels
The title says it all, this is one of my favorite hotels. The staff is very accomodating and the rooms are always comfortable
March 24, 2013
Rated 5 out of 5 by Lori31 This hotel had everything I needed: clean room, friendly staff, food and beverage available on site.
This was my first staying at Aloft hotel. All around positive experience. I would stay again!
July 29, 2013
Rated 5 out of 5 by amp1995 Re-freshing stay
The decor and features exceeded my expectations.
September 14, 2013
Rated 5 out of 5 by barry New and Fresh
Wonderful experience. Highly recommend.
March 20, 2013
Rated 5 out of 5 by Suzi22 The staff at this hotel is outstanding
From the minute I walk through the lobby to check-in, until I check-out at the end of my stay, the staff makes me feel welcome and genuinely cares about my needs and making me feel welcome and comfortable. I've traveled for business for 25 years, and they are in the top 2% when it comes to customer care.
May 9, 2014
Rated 5 out of 5 by Rockdoc Family Birthday Weekend
Rooms were on the 5th floor with views of the golf course. Like the hotel lobby, the rooms were clean and modern, although smaller in size, every inch of space was used to near perfection. The bathroom was wonderful. Lovely sink, under counter refrigerator, large shower and nicely partitioned for privacy. Beds were comfortable but firm. Flat screen television worked well and was a nice size, but no HGTV for late night viewing.
The breakfast was superior. Omelet and egg sandwich are the best. The WXYZ bar was outstanding. Drinks and the bartenders were great. When we are back in Charlotte, we'll be at the Aloft Ballantyne. Truly a brilliant place.
June 27, 2012
Rated 5 out of 5 by NCooley13 Consistent Excellence
As I would like to note the favorable atmosphere of the Aloft Ballantyne, the true recognition should notably go to the staff. I have been staying, almost weekly, at this location for 9+ months. Not once has the staff failed to provide top notch service with professionalism, class and genuine enthusiasm. The true "cake topper" was during a recent winter stay, I came down with a stomach virus and was literally shut in for nearly 36 hours. The staff voluntarily sent soup, crackers and GInger Ale to my room.
Each and every employee should be commended for their consistent dedication to making each stay better than the last!
February 21, 2014
Rated 5 out of 5 by Wammy My Home Away from Home
This is my 4th stay at an Aloft hotel and it was by far the best. We travel with 2 small pups and the staff made sure that the pet goodies were in our room upon arrival. This was a first for us at Aloft. The staff was kind enough to put us on the first floor which was a big plus when you have pets. Every request we had was responded to with priority and we were treated like valued guests. The property was clean, bright and quiet. I would recommend it for leisure or business guests. The food and drink and daily specials were a great treat. The shower was amazing, so much better than a tub shower. I can't wait to return for another visit.
July 19, 2012
Rated 3 out of 5 by Raquel01 Our stay was just ok
You definitely feel like you're staying in a budget hotel. The rooms are cramped, and it's obvious they tried to fit as many rooms into that building as possible. There aren't even closets!
We were not big fans of having to use the key to turn on the lights. The room service is contracted out to some outside business, and so it was slow and not good. The Re:Fuel concept makes you feel nickel-and-dimed, and the "CHEF" merely warms up frozen foods for the expensive breakfast plates.
In Charlotte, an outdoor pool would make more sense than an indoor pool. The outside seating area is not at all inviting, no shade!
The "Green" thing is pushed quite a bit, and they actually bribe you not to use housekeeping services. The shower gel/shampoo dispenser was left empty for the duration of our stay.
We have pets of our own, but don't really want to stay in a hotel room where others have kept their dogs. There were dogs everywhere.
The staff was ok, although not the friendliest. My cousin was bombarded in lobby by staff members when he arrived with a cooler. They treated him like he'd done something wrong. One even said that the police would come and blame the staff for "Drunks in the lobby." 1. He had just arrived and was only pulling the cooler to the elevator.
2. There is a bar in the lobby.
We were there for a wedding, and we agreed that our first impressions of the hotel were fine, but we would not stay at Aloft hotels again.
August 1, 2012
Rated 4 out of 5 by ElliottF Why
Why did you go to the expense of significant features and:
1) not finish the room ceiling?
2) Have a place to hang up clothes in a parallel
fashion vs, perpendicular.?
3) Why not have a closet in the bedroom in
in front of the shower glass?
4) The bathroom vanity does not butt up to the
toilet wall....things fall through the crack.
5) The sink in the bathroom is very decorative
but ...there is no over flow protection...when
the stopper was depressed it wood not seal.
6) We had two rooms for four people.....all
thought the beds were too firm.
7) No rack to place luggage and access
8) Eating at a picnic table? Come on !
January 6, 2014
Rated 5 out of 5 by Kara42 Business Needs
I am new to Starwood - It was a great experience.
May 9, 2014
Rated 3 out of 5 by InternetUser123 Rooms are VERY comfortable but Internet is awful
This is my second stay at this Aloft and the bed was extremely comfortable and the showers are high up and have great pressure. I like the green option where you don't have to get towels replaced and your room made up fresh daily.
I wish it had a restaurant and there is limited,but "okay" room service.
The big problem for me is the spotty and unreliable Internet. This was not a problem for me on my first stay although I heard others complaining. But on my second stay it was ridiculously bad and our whole group of 6 had trouble. And no, I did not complain to the desk, because I just didn't have time to screw around with troubleshooting. It should just work!
September 22, 2013
Rated 4 out of 5 by gordon24 Very friendly employees
friendly and helpful staff
ease of checking in and out
May 8, 2014
Rated 5 out of 5 by Jesse25 A great hotel
We were only in town for one night but the facility and service exceeded our expectations.
May 6, 2014
Rated 5 out of 5 by Dennis24 Memorial Day Weekend
My wife and I stayed here during the Memorial day weekend. This was the first time staying at this hotel and I was extremely impressed. This was a great total customer experience. When I booked the room using the Starwood 800 number, the service rep was extremely professional and friendly. I teach people how to sale over the phone and I was very impressed by the rep. The hotel was clean and I enjoyed the modern feel. I loved the bed, shower and pool table downstairs. My wife and I have referred to our visit many times and we wish were back there. We will visit Charlotte just to stay at your hotel. Thanks for the experience.
June 6, 2012
Rated 5 out of 5 by Otsego75 Wonderful stay
Our band stayed during a 10 day period at the Aloft Ballantyne. The staff was so responsive. We had to have a refrigerator replaced and it was taken care of immediately and efficiently. We so enjoyed the delicious made-to-order breakfasts. We also enjoyed access to top-notch food and coffee. The bartender was also skilled and created delicious and refreshing beverages for us. I would say the staff was the most accommodating of all hotel experiences.
April 21, 2014
Rated 5 out of 5 by TheTraveller Merry Merry,
My wife and I stayed at the Aloft in Ballantyne over the Christmas holidays. We were accompanied by our little rescue dog, Bandit. The hotel is spotless, the staff incredibly courteous and the amenities everything a person would want. The staff was extraordinarily attentive, caring and knowledgeable. Access to the Aloft is as easy as it gets and there are a huge number of restaurants and shops all within a minute or two if the hotel. If you need to go into The city (Charlotte) it is a 10 minute drive on the interstate. Whether or not you are in town for business or pleasure the Aloft at Ballentyne is the place to stay.
December 27, 2012
Rated 5 out of 5 by ScottyD Awesome Place and Awesome Staff
We are huge fans of Starwoods and SPG. The staff went above and beyond and this place was AWESOME. They gave us an early check in, the pool was great, the bar area was great, Location was awesome, This is becoming one of my favorite SPG properties as we like the convenience of everything, but this is more self-serve and we really like this aspect as well. Room is super comfortable, in room refrigerator, I cannot say enough good things but the staff was hugely helpful and they were working pretty hard managing the front area. So, keep on doing well with your hotel model. We always pick your hotel when available.
August 1, 2012
Rated 5 out of 5 by LDB823 Aloft is ALWAYS the Best!
I've stayed in Aloft Hotels three times now, the Ballantyne Hotel being the third time. Every stay is wonderful! Each time I've stayed I've felt welcome, comfortable, and always enjoy myself in the WXYZ lounge having drinks and playing Pool. The entire hotel is clean and visually appealing inside and out. Rooms are comfortable, clean, and modern. The staff is friendly and willing to help. Huge props to Betsy for giving me a call back in regards to a mistake I made booking online where I might have been double charged...but she put my mind at ease and re-enforced the confidence I had in the good integrity of the hotel, which I feel is in a class all its own! Love you guys! TY!
November 7, 2012
Rated 3 out of 5 by Unknown2012 Overall a good experience
This hotel is beautiful and it has a lot going on. I think that for a weekend in Charlotte this is the perfect place to stay. There is live music, a full bar, a gym and indoor pool. However, this hotel is not meant to have a guest stay for more than a couple of nights. I was there on business and I didn't have the basic things I needed to live somewhere for a week. For example, there was no microwave in my room. The ice machine was located on the lobby level. The fridge was so small I could barely put a couple of sodas in there. Everything was pay per item and after a few days that can get very expensive.
January 30, 2012
Rated 5 out of 5 by 3HNDRD Top notch hotel but the staff really makes this stay worth your while
Everything about the hotel is spot on - clean, comfy, modern, visually pleasing, etc, etc. But I really want to mention the staff. Wow - so friendly and accomodating. They take customer service to a new level. I especially want to mention Hugh from the front desk. The Aloft hotel is very lucky to have someone like him on staff. When you think of who you want to be "customer-facing" Hugh comes to mind. Thanks for a terrific stay.
April 11, 2014
Rated 5 out of 5 by jackofalltrades Really cool and Hip
I wasn't too sure about this hotel because it seems to be geared to younger people, but the staff there really goes above and beyond making all their guests feel welcome. I didn't think I would "fit in" but once I was there, the rooms were nice and simple and the hotel had eveyrthing you need. You just have to be open to a new experience and do have to look around for a few things. The iron board was in the head board of my bed and the lights were operated by my key card, but I enjoyed the uniqueness of it all. The best thing there though is the staff. I saw lots of smiles and neighborly treatment.
November 7, 2011
Rated 5 out of 5 by NYRI Comfortable and Chic Hotel
Stayed at hotel for a friend's wedding. Rooms were clean and comfortable. Love the W Hotel chain's use of Bliss bath products. Staff was very helpful and friendly. However, would not use car service recommended by hotel for transportation to the airport. It was very pricey, and the driver increased his price by $5 after I repeated the amount back to him. Could have taken a cab for $50 or less to the airport and saved some money.
March 31, 2014
Rated 5 out of 5 by kwasham Great stay !
I had never stayed at an Aloft location until this past weekend when I found myself in Charlotte visiting friends and family. I ran across the hotel while searching for hotels in the Ballantyne area. I was quite impressed by the hotel. Probably one of the coolest I have stayed at. At least in this price range. It certainly was quite a surprise. And I was also impressed that they are pet friendly. The hotel was super clean and had kind of young hip vibe. The staff was all very courteous and helpful. I wish there were more locations as I will be looking for them on my next trip.
November 25, 2013
Rated 5 out of 5 by dlee3596 Hotel like no other !!!
After staying in this Aloft, when traveling we alsoway look for an Aloft to stay in. They have everything you need, super clean, and the staff is unbelieveable. They do so many extras. The shuttle takes you where you need to go. I called the hotel to ask a question and they didn't answer, the got my number on caller ID and called me back. Who does that..... wow... so nice. I overslept through my wake up call and they came knocking on my door. They always go an extra step further than most hotels. They are also very reasonably priced. I love this hotel chain.
January 30, 2014
Rated 5 out of 5 by mmm1soto Great staff at this hote;
Since I stay at this hotel once or twice a month, they seem to know me now. It is so welcoming to walk in and have someone say "Hey Ms Soto, welcome back!" before I even get to the desk. The team is always smiling and helpful. Always efficient and knowledgable. You have a customer for life! Thank you.
April 11, 2014
Rated 5 out of 5 by DLM1234 Exceeded Expectations!!
We had a great weekend at the Aloft. Staff was awesome, rooms were fun and clean, lobby was relaxing and a great gathering place. Thanks for a great weekend!
April 14, 2014