Rated 3 out of 5 by InternetUser123 Rooms are VERY comfortable but Internet is awful
This is my second stay at this Aloft and the bed was extremely comfortable and the showers are high up and have great pressure. I like the green option where you don't have to get towels replaced and your room made up fresh daily.
I wish it had a restaurant and there is limited,but "okay" room service.
The big problem for me is the spotty and unreliable Internet. This was not a problem for me on my first stay although I heard others complaining. But on my second stay it was ridiculously bad and our whole group of 6 had trouble. And no, I did not complain to the desk, because I just didn't have time to screw around with troubleshooting. It should just work!
September 22, 2013
Rated 4 out of 5 by ElliottF Why
Why did you go to the expense of significant features and:
1) not finish the room ceiling?
2) Have a place to hang up clothes in a parallel
fashion vs, perpendicular.?
3) Why not have a closet in the bedroom in
in front of the shower glass?
4) The bathroom vanity does not butt up to the
toilet wall....things fall through the crack.
5) The sink in the bathroom is very decorative
but ...there is no over flow protection...when
the stopper was depressed it wood not seal.
6) We had two rooms for four people.....all
thought the beds were too firm.
7) No rack to place luggage and access
8) Eating at a picnic table? Come on !
January 6, 2014
Rated 5 out of 5 by Dennis24 Memorial Day Weekend
My wife and I stayed here during the Memorial day weekend. This was the first time staying at this hotel and I was extremely impressed. This was a great total customer experience. When I booked the room using the Starwood 800 number, the service rep was extremely professional and friendly. I teach people how to sale over the phone and I was very impressed by the rep. The hotel was clean and I enjoyed the modern feel. I loved the bed, shower and pool table downstairs. My wife and I have referred to our visit many times and we wish were back there. We will visit Charlotte just to stay at your hotel. Thanks for the experience.
June 6, 2012
Rated 5 out of 5 by teetotalertuan My favorite local bar: WXYZ
For the frequent business traveler, there is no better place to unwind after a long day than at the WXYZ bar. It's not just because of the convenient location, the live music on Tuesdays, or the other random business travelers - some of whom can be quite entertaining after a few cocktails - but it is because of the bar staff. Michelle and Dan are the reason this is my new local bar, and has been for the past several months. 2100 miles is a small distance to travel to hang out at my new favorite place with my new favorite bartenders. Keep up the good job!
November 10, 2014
Rated 5 out of 5 by NCooley13 Consistent Excellence
As I would like to note the favorable atmosphere of the Aloft Ballantyne, the true recognition should notably go to the staff. I have been staying, almost weekly, at this location for 9+ months. Not once has the staff failed to provide top notch service with professionalism, class and genuine enthusiasm. The true "cake topper" was during a recent winter stay, I came down with a stomach virus and was literally shut in for nearly 36 hours. The staff voluntarily sent soup, crackers and GInger Ale to my room.
Each and every employee should be commended for their consistent dedication to making each stay better than the last!
February 21, 2014
Rated 5 out of 5 by TheTraveller Merry Merry,
My wife and I stayed at the Aloft in Ballantyne over the Christmas holidays. We were accompanied by our little rescue dog, Bandit. The hotel is spotless, the staff incredibly courteous and the amenities everything a person would want. The staff was extraordinarily attentive, caring and knowledgeable. Access to the Aloft is as easy as it gets and there are a huge number of restaurants and shops all within a minute or two if the hotel. If you need to go into The city (Charlotte) it is a 10 minute drive on the interstate. Whether or not you are in town for business or pleasure the Aloft at Ballentyne is the place to stay.
December 27, 2012
Rated 2 out of 5 by Jot2 Not Impressed
Our family of four was not impressed with the room. The beds were uncomfortable, the room layout was awkward and there was no place to sit other than the bed. The couch was located directly underneath the tv which left no room to sit up straight. For the price, we have stayed at other hotels in the area for considerably less and have been much more satisfied. The staff was very friendly and professional.
November 30, 2014
Rated 5 out of 5 by ScottyD Awesome Place and Awesome Staff
We are huge fans of Starwoods and SPG. The staff went above and beyond and this place was AWESOME. They gave us an early check in, the pool was great, the bar area was great, Location was awesome, This is becoming one of my favorite SPG properties as we like the convenience of everything, but this is more self-serve and we really like this aspect as well. Room is super comfortable, in room refrigerator, I cannot say enough good things but the staff was hugely helpful and they were working pretty hard managing the front area. So, keep on doing well with your hotel model. We always pick your hotel when available.
August 1, 2012
Rated 5 out of 5 by Wake4estMike Great Hotel with Good Access
I have stayed at this hotel several times for work and leisure. It has great access to 485 and all the amenities that Ballantyne has to offer. After a long day, the aLoft does a wonderful job of letting you unwind with a drink at the bar and promotes interactions with other guests.
December 4, 2014
Rated 5 out of 5 by LDB823 Aloft is ALWAYS the Best!
I've stayed in Aloft Hotels three times now, the Ballantyne Hotel being the third time. Every stay is wonderful! Each time I've stayed I've felt welcome, comfortable, and always enjoy myself in the WXYZ lounge having drinks and playing Pool. The entire hotel is clean and visually appealing inside and out. Rooms are comfortable, clean, and modern. The staff is friendly and willing to help. Huge props to Betsy for giving me a call back in regards to a mistake I made booking online where I might have been double charged...but she put my mind at ease and re-enforced the confidence I had in the good integrity of the hotel, which I feel is in a class all its own! Love you guys! TY!
November 7, 2012
Rated 3 out of 5 by Unknown2012 Overall a good experience
This hotel is beautiful and it has a lot going on. I think that for a weekend in Charlotte this is the perfect place to stay. There is live music, a full bar, a gym and indoor pool. However, this hotel is not meant to have a guest stay for more than a couple of nights. I was there on business and I didn't have the basic things I needed to live somewhere for a week. For example, there was no microwave in my room. The ice machine was located on the lobby level. The fridge was so small I could barely put a couple of sodas in there. Everything was pay per item and after a few days that can get very expensive.
January 30, 2012
Rated 4 out of 5 by Hotrod19999 Staff is awesome!
The staff is awesome at this hotel. Goes above and beyond for all guests. The room is just average. The linens are very rough and not of good quality. I also think the food selection could be better. Bar service was nice though.
December 1, 2014
Rated 5 out of 5 by jackofalltrades Really cool and Hip
I wasn't too sure about this hotel because it seems to be geared to younger people, but the staff there really goes above and beyond making all their guests feel welcome. I didn't think I would "fit in" but once I was there, the rooms were nice and simple and the hotel had eveyrthing you need. You just have to be open to a new experience and do have to look around for a few things. The iron board was in the head board of my bed and the lights were operated by my key card, but I enjoyed the uniqueness of it all. The best thing there though is the staff. I saw lots of smiles and neighborly treatment.
November 7, 2011
Rated 5 out of 5 by kwasham Great stay !
I had never stayed at an Aloft location until this past weekend when I found myself in Charlotte visiting friends and family. I ran across the hotel while searching for hotels in the Ballantyne area. I was quite impressed by the hotel. Probably one of the coolest I have stayed at. At least in this price range. It certainly was quite a surprise. And I was also impressed that they are pet friendly. The hotel was super clean and had kind of young hip vibe. The staff was all very courteous and helpful. I wish there were more locations as I will be looking for them on my next trip.
November 25, 2013
Rated 2 out of 5 by heardenough Noisy Hotel
Hotel room was very noisy after 11pm. Patrons from the bar went out on the back patio outside and talked/laughed loudly. Sound seemed to go right through the walls like they were made of paper. Even though I was on the 3rd floor with windows closed, heard everything. Tried to turn the fan on to drown out the noise, but the fan wouldn't turn on without the A/C. So, I had to turn the A/C down to 68 degrees in order to get it to stay on and drown out the noise below at 11:30pm so I could go to sleep. This is supposed to be a "green" hotel, but I probably wasted more electricity here than at any hotel I ever stayed at because I had to turn the A/C on so low to drown out the noise. Would not recommend this place to anyone.
September 3, 2012
Rated 5 out of 5 by dlee3596 Hotel like no other !!!
After staying in this Aloft, when traveling we alsoway look for an Aloft to stay in. They have everything you need, super clean, and the staff is unbelieveable. They do so many extras. The shuttle takes you where you need to go. I called the hotel to ask a question and they didn't answer, the got my number on caller ID and called me back. Who does that..... wow... so nice. I overslept through my wake up call and they came knocking on my door. They always go an extra step further than most hotels. They are also very reasonably priced. I love this hotel chain.
January 30, 2014
Rated 5 out of 5 by DottieSC Different
The Aloft is certainly a "different" hotel experience. It is an eco-friendly hotel with great focus on customer service. My family and I consisted of three generations; and each generation found something to do at the hotel. We played pool, board games, read the paper, swam in the heated pool, and enjoyed complimentary coffee in the morning. The staff was friendly and professional; answering our questions and chatting with us about our visit. The room was clean and quiet. I would definitely stay here again.
August 4, 2014
Rated 3 out of 5 by Hendrick02 Needs Improvement
My husband and I stayed two nights in July. We did not sleep well either night due to the hard mattress and loud hallways. People were up at 5am, slamming doors and talking loudly in the hallway. In addition, our shower would not drain well. I slipped but was able to catch myself. My father-in-law who stayed in the room next to us-had the same experience-He actually DID fall and is still in pain today.
The facilities are clean and the staff are helpful but for what I paid-I would have expected MUCH more.
July 21, 2014
Rated 5 out of 5 by RomanticGetAway Fun and Relaxing Hotel
My husband and I really enjoyed our stay at the Charlotte, NC Aloft Hotel. The decor was modern and fun and the atmosphere was very relaxed. We loved our room and the bed was incredibly comfortable. The Wxyz Lounge was just like a night on the town, but without having to drive...FUN! The late 12:00 checkout was so nice too. We were able to sleep in and take our time packing...no rush! We will definitely stay at Aloft again and maybe bring our pup to take advantage of the cool "Arf" program (dog bed, toys, treats).
February 24, 2014
Rated 4 out of 5 by ckhm1st Great Hotel - Just Shy of Excellent
Arrival was per the usual for Aloft Ballantyne - AMAZING and SPEEDY Service! Rooms were golf course side connecting - JUST as we REQUESTED - THANKS! Had a few snacks - FRESH & TASTY!. Worked out a bit - EXCELLENT Equipment, SUPER CLEAN Fitness Facility!. Slept soundly - VERY COMFORTABLE Bed, QUIET Room. Towels / Bedding / Room Appearance - CLEAN x 3! We'll be BACK! One thing prevented and EXCELLENT overall rating - there needs to be enforcement to ensure owners clean up behind their pets (this was DISGUSTING).
May 27, 2014
Rated 5 out of 5 by palmettogirl73 Awesome Hotel & Great Rates for Charlotte
This was the 2nd time my husband & I have stayed at the Aloft Ballantyne & both times were great experiences. The staff is very welcoming & accommodating. The rooms are great. I love that they have a set up in each room so you can hook a DVD player or gaming system to the TV. Most hotels restrict that because they want you to rent movies or games from them for unreasonably high prices. I like that this hotel is "eco friendly", too. Lastly, we enjoy the indoor pool & so do our children. Overall a great place!
August 8, 2012
Rated 5 out of 5 by JKG001 Very nice property; fantastic staff
Very nice property and comfortable rooms. I have been staying at SPG properties for nearly two decades, and found this hotel's front desk staff to be one of the best in terms of service - they were happy to go out of their way to make my stay super comfortable and convenient.
October 24, 2014
Rated 5 out of 5 by joanke First stay with Aloft
I recently had my first stay with Aloft in Charlotte, NC. This is an amazing hotel! The staff address you by name, even if you are just walking past the desk. The bar area is comfortable and the food is great - also has very conveninet hours! The hotel van will shuttle you everywhere within 2 miles. The bed was very comfortable and the room clean. Loved the fact that the desk was at a window so you could look out to a great view. Great experience. I would definitely return!
August 18, 2014
Rated 5 out of 5 by harleyjan99 had a good 2 day stay
I have status with a different hotel chain. Wasn't happy all rooms were booked and I had to stay at the Aloft BUT I have to say I was really pleasantly surprised at how nice it was. The staff was great - very gracious and helpful - the room was nice. Important to me it was clean, had good lighting and enough electrical outlets to charge my devices. The bed was comfortable. The TV had a large screen so easy to watch.
September 26, 2014
Rated 5 out of 5 by Dentodd Wonderful experience
Very attentive staff + great contemporary look + desired features like pool, pool table, gym = a well thought out enjoyable place to shack up
October 31, 2014
Rated 5 out of 5 by sealiz No wonder they are sold out all of the time!
Wow! Matt the bartender and Alexis the front desk should be training quite a few other people throughout Starwood. This hotel is really nice. Room has a simple layout but lots of plugs for my electronics! The lobby is great and the pool is nice as well. I like how they have different snacks to buy at the Grab and Go but the bar snacks were excellent as well. Such a nice stay; just disappointed they are sold out for the rest of the week when I wanted to stay! Again though, it was handled so nicely.
March 11, 2012
Rated 5 out of 5 by VintageJourneys Hotel allows me to relax or work as desired
Great live entertainment in lounge to allow me a break from work, but also a comfortable and efficient work space in my room when I needed to get work things done. Many restaurants a short walk away.
October 25, 2014
Rated 5 out of 5 by bondsmom GREAT STAY
We had a wonderful four night stay at Aloft Ballantyne.
Kudos to Joelle, Karla & Alfredo.
The lobby is warm & inviting. I loved having a fireplace.
We had bought our beagle with us & he received a bed/treats and bowl at check in.
I would love to see complimentary coffee all day.
Bath mats would be great for the tiled floor in bath area.
Very nice having a w/d on the 5th floor. Could use a rolling laundry cart, though.
The BLISS products made my day.
THANK YOU. WE WILL BE BACK.
January 4, 2014
Rated 4 out of 5 by NYAnnie42 Comfortable Stay
The room was clean and comfortable. Staff was so helpful and accomodating. I was a little disappointed with the food. They had a chef there for breakfast and I thought he was taking orders to prepare food (home made), but in fact he was microwaving eggs, bacon, etc. That was a little disappointing to me. Also, I was told that the hotel had shuttle service to the mall and there wasn't. So I had to pay for a taxi both ways unexpectedly. Other than that, it was a good stay.
August 13, 2012
Rated 5 out of 5 by DonSC54 Juat a pleasent place
This was our second stay. We were met by friendly and helpful staff who made our check in easy and quick. We had a clean and comfortable room, very quiet. The lounge was comfortable and the bartender was very personable.
We will be back
October 13, 2014