Rated 5 out of 5 by AussieJohn2014 Great Staff
The staff were teriffic. Nothing was too much trouble and whilst I did not have many things I needed help with those that I did were handled promptl and with a smile.
My only complaint was the air conditioner in my room was nosy and interrupted my sleep.
July 15, 2014
Rated 3 out of 5 by ADG1974 Average Hotel / Expensive Rates
It was an expensive room, with few amenities. For those who are "green", it has some wonderful features...but for the rest of the world, it was just average. For the price I paid, I expected more.
July 17, 2014
Rated 4 out of 5 by SBBB Good Stay
The room clean and functional. The bed was comfortable and there was not a lot of hallway noise or noise from the other rooms . There was no tub in my room but I was fine with that. The front desk staff was great. I had breakfast there and that was good too.
July 14, 2014
Rated 4 out of 5 by travel982364 Great place with only one "but"
If you get a room at the front of the hall like 113, you are going to hear some noise around midnight and 2 am as loud revelers come into the hallway. On the plus side, the beds are very comfy and the shower is fantastic.
July 14, 2014
Rated 5 out of 5 by kwasham Great stay !
I had never stayed at an Aloft location until this past weekend when I found myself in Charlotte visiting friends and family. I ran across the hotel while searching for hotels in the Ballantyne area. I was quite impressed by the hotel. Probably one of the coolest I have stayed at. At least in this price range. It certainly was quite a surprise. And I was also impressed that they are pet friendly. The hotel was super clean and had kind of young hip vibe. The staff was all very courteous and helpful. I wish there were more locations as I will be looking for them on my next trip.
November 25, 2013
Rated 5 out of 5 by Pattie82 Very friendly and helpful staff
the front desk is very friendly and helpful - always greet you and are very cheerful!!
July 17, 2014
Rated 2 out of 5 by heardenough Noisy Hotel
Hotel room was very noisy after 11pm. Patrons from the bar went out on the back patio outside and talked/laughed loudly. Sound seemed to go right through the walls like they were made of paper. Even though I was on the 3rd floor with windows closed, heard everything. Tried to turn the fan on to drown out the noise, but the fan wouldn't turn on without the A/C. So, I had to turn the A/C down to 68 degrees in order to get it to stay on and drown out the noise below at 11:30pm so I could go to sleep. This is supposed to be a "green" hotel, but I probably wasted more electricity here than at any hotel I ever stayed at because I had to turn the A/C on so low to drown out the noise. Would not recommend this place to anyone.
September 3, 2012
Rated 4 out of 5 by ckhm1st Great Hotel - Just Shy of Excellent
Arrival was per the usual for Aloft Ballantyne - AMAZING and SPEEDY Service! Rooms were golf course side connecting - JUST as we REQUESTED - THANKS! Had a few snacks - FRESH & TASTY!. Worked out a bit - EXCELLENT Equipment, SUPER CLEAN Fitness Facility!. Slept soundly - VERY COMFORTABLE Bed, QUIET Room. Towels / Bedding / Room Appearance - CLEAN x 3! We'll be BACK! One thing prevented and EXCELLENT overall rating - there needs to be enforcement to ensure owners clean up behind their pets (this was DISGUSTING).
May 27, 2014
Rated 5 out of 5 by dlee3596 Hotel like no other !!!
After staying in this Aloft, when traveling we alsoway look for an Aloft to stay in. They have everything you need, super clean, and the staff is unbelieveable. They do so many extras. The shuttle takes you where you need to go. I called the hotel to ask a question and they didn't answer, the got my number on caller ID and called me back. Who does that..... wow... so nice. I overslept through my wake up call and they came knocking on my door. They always go an extra step further than most hotels. They are also very reasonably priced. I love this hotel chain.
January 30, 2014
Rated 5 out of 5 by RomanticGetAway Fun and Relaxing Hotel
My husband and I really enjoyed our stay at the Charlotte, NC Aloft Hotel. The decor was modern and fun and the atmosphere was very relaxed. We loved our room and the bed was incredibly comfortable. The Wxyz Lounge was just like a night on the town, but without having to drive...FUN! The late 12:00 checkout was so nice too. We were able to sleep in and take our time packing...no rush! We will definitely stay at Aloft again and maybe bring our pup to take advantage of the cool "Arf" program (dog bed, toys, treats).
February 24, 2014
Rated 5 out of 5 by Dog61 Excellent for Business
I stayed here a couple of nights for a business meeting in this part of town [Ballentyne]. It meets the standards of other W hotels I have been to - clean, efficient, professional, and innovative. I would definitely stay here again
June 22, 2014
Rated 5 out of 5 by palmettogirl73 Awesome Hotel & Great Rates for Charlotte
This was the 2nd time my husband & I have stayed at the Aloft Ballantyne & both times were great experiences. The staff is very welcoming & accommodating. The rooms are great. I love that they have a set up in each room so you can hook a DVD player or gaming system to the TV. Most hotels restrict that because they want you to rent movies or games from them for unreasonably high prices. I like that this hotel is "eco friendly", too. Lastly, we enjoy the indoor pool & so do our children. Overall a great place!
August 8, 2012
Rated 5 out of 5 by Josh66 great location, cool hotel
Aloft hotels are the smart alternative to where I typically stay - congratulations on reaching 100+ hotels - look to see more where I travel
June 22, 2014
Rated 5 out of 5 by sealiz No wonder they are sold out all of the time!
Wow! Matt the bartender and Alexis the front desk should be training quite a few other people throughout Starwood. This hotel is really nice. Room has a simple layout but lots of plugs for my electronics! The lobby is great and the pool is nice as well. I like how they have different snacks to buy at the Grab and Go but the bar snacks were excellent as well. Such a nice stay; just disappointed they are sold out for the rest of the week when I wanted to stay! Again though, it was handled so nicely.
March 11, 2012
Rated 5 out of 5 by Otsego75 Wonderful stay
Our band stayed during a 10 day period at the Aloft Ballantyne. The staff was so responsive. We had to have a refrigerator replaced and it was taken care of immediately and efficiently. We so enjoyed the delicious made-to-order breakfasts. We also enjoyed access to top-notch food and coffee. The bartender was also skilled and created delicious and refreshing beverages for us. I would say the staff was the most accommodating of all hotel experiences.
April 21, 2014
Rated 4 out of 5 by longcheckin slow check in
i arrived with a group of over 20 people and the check in process took forever. We had booked the rooms as a group so it should of been no suprise that we would be checkin in together. in the future you could have room preassigned and keys already make up to expite the check in process.
June 6, 2014
Rated 5 out of 5 by bondsmom GREAT STAY
We had a wonderful four night stay at Aloft Ballantyne.
Kudos to Joelle, Karla & Alfredo.
The lobby is warm & inviting. I loved having a fireplace.
We had bought our beagle with us & he received a bed/treats and bowl at check in.
I would love to see complimentary coffee all day.
Bath mats would be great for the tiled floor in bath area.
Very nice having a w/d on the 5th floor. Could use a rolling laundry cart, though.
The BLISS products made my day.
THANK YOU. WE WILL BE BACK.
January 4, 2014
Rated 5 out of 5 by janny60 this hotel is very modern with great features
This hotel was excellent from the moment we walked in the door. Customer service is great! Shuttle service in the evening to dinner was exceptional! The driver recommended a perfect place for dinner.
June 9, 2014
Rated 4 out of 5 by NYAnnie42 Comfortable Stay
The room was clean and comfortable. Staff was so helpful and accomodating. I was a little disappointed with the food. They had a chef there for breakfast and I thought he was taking orders to prepare food (home made), but in fact he was microwaving eggs, bacon, etc. That was a little disappointing to me. Also, I was told that the hotel had shuttle service to the mall and there wasn't. So I had to pay for a taxi both ways unexpectedly. Other than that, it was a good stay.
August 13, 2012
Rated 5 out of 5 by 3HNDRD Top notch hotel but the staff really makes this stay worth your while
Everything about the hotel is spot on - clean, comfy, modern, visually pleasing, etc, etc. But I really want to mention the staff. Wow - so friendly and accomodating. They take customer service to a new level. I especially want to mention Hugh from the front desk. The Aloft hotel is very lucky to have someone like him on staff. When you think of who you want to be "customer-facing" Hugh comes to mind. Thanks for a terrific stay.
April 11, 2014
Rated 5 out of 5 by kimmy14 Fun Hotel
Aloft was a nice clean and fun hotel with great service.
June 16, 2014
Rated 5 out of 5 by NYRI Comfortable and Chic Hotel
Stayed at hotel for a friend's wedding. Rooms were clean and comfortable. Love the W Hotel chain's use of Bliss bath products. Staff was very helpful and friendly. However, would not use car service recommended by hotel for transportation to the airport. It was very pricey, and the driver increased his price by $5 after I repeated the amount back to him. Could have taken a cab for $50 or less to the airport and saved some money.
March 31, 2014
Rated 5 out of 5 by RyanB Great Stay For Business Travel
This was my first trip to Charlotte and first stay at an Aloft. I was very pleased by the staff and quality of furnishings. Special thanks to Michael at the bar for coordinating a bottle of wine that my wife wanted to surprise me with during the trip. The only feedback that I would say needs attention is with regards to the workout machine as it was not in working order during my visit. I plan on staying here again in my future visits regardless of this detail.
April 25, 2012
Rated 3 out of 5 by GJ55 Unlike other Alofts, pets DO NOT stay free.
I love Aloft. I like the hip vibe, the exercise area, the plunge pool, the bar/lobby. I also love their cutting edge pet policy. That is, I love OTHER Alofts' pet policies.
This Aloft, unlike others I have stayed in, charge a $100.00 fee for dogs over 40 lbs. This is not mentioned on the website, I had to call the hotel directly to find out.
So stay here for pet-free travel, there are less pet-pricey places to stay if you're traveling with your furry friend.
December 24, 2011
Rated 5 out of 5 by jenny52 WOW What A Great Hotel!!!
I have never swam in a salt water pool it was
great!!!!! My over all stay was EXCEPTIONAL!!! I would greatly and proudly tell all of my family and friends about The Aloft Charlotte
June 2, 2014
Rated 5 out of 5 by Rahleigh Excellent
Absolutely enjoyed my stay.
June 9, 2014
Rated 5 out of 5 by CHIEFQ AWESOME STAY
The hotel and rooms were VERY CLEAN. The location of the hotel was GREAT because it was surrounded by lots of stores and restaurants within a 2 mile redius and downtown Charlotte was only a 15 minute drive. The best part about this hotel is that they allow dogs (had 2 dogs with me) with no fees or restrictions, which was AWESOME for me and my family!!! If I am ever in Charlotte again, I will difinitely stay agian at the Aloft!!!!
November 13, 2013
Rated 5 out of 5 by Suzi22 The staff at this hotel is outstanding
From the minute I walk through the lobby to check-in, until I check-out at the end of my stay, the staff makes me feel welcome and genuinely cares about my needs and making me feel welcome and comfortable. I've traveled for business for 25 years, and they are in the top 2% when it comes to customer care.
May 9, 2014
Rated 2 out of 5 by Devin Bed and Linens are awful
I stay exclusively at Starwood properties but I am close to foregoing Aloft. The futonesque bed was OK at first, but it's time to grow up to adult now and upgrade to a real bed with boxspring. I can barely walk in the morning after a very fitful sleep. At this particular property (Ballantyne)in Charlotte, the comforter was cheap and has clumps in the quilt. So disappointed in the lack of caring for comfort that Aloft has become.
May 4, 2013
Rated 4 out of 5 by Four4ofUs Loved the lobby
Our family stayed for 2 nights and we really enjoyed this hotel. The lobby was one of the best I've ever seen with pool table, games, great tv, books,a bar, snacks, etc. I've never seen so many people utilize a hotel lobby like this one was being used. It had a really cool vibe. The kids loved the pool area and the seating and music in the pool area were relaxing for my husband and me. The room was plenty big enough for the four of us and provided plenty of hook ups for all of our electronic equipment. There was one negative thing to mention and I'm sure that it would have been addressed had I mentioned it to the staff. There was a stain on the carpet by the door to our room and since it is a pet friendly motel, I had ideas of what it was, even though we were supposedly on a "non-pet" floor. Other than that, we had a wonderful stay. Would highly recommend this facility.
December 30, 2013