Rated 5 out of 5 by 3HNDRD Top notch hotel but the staff really makes this stay worth your while
Everything about the hotel is spot on - clean, comfy, modern, visually pleasing, etc, etc. But I really want to mention the staff. Wow - so friendly and accomodating. They take customer service to a new level. I especially want to mention Hugh from the front desk. The Aloft hotel is very lucky to have someone like him on staff. When you think of who you want to be "customer-facing" Hugh comes to mind. Thanks for a terrific stay.
April 11, 2014
Rated 5 out of 5 by kwasham Great stay !
I had never stayed at an Aloft location until this past weekend when I found myself in Charlotte visiting friends and family. I ran across the hotel while searching for hotels in the Ballantyne area. I was quite impressed by the hotel. Probably one of the coolest I have stayed at. At least in this price range. It certainly was quite a surprise. And I was also impressed that they are pet friendly. The hotel was super clean and had kind of young hip vibe. The staff was all very courteous and helpful. I wish there were more locations as I will be looking for them on my next trip.
November 25, 2013
Rated 5 out of 5 by dlee3596 Hotel like no other !!!
After staying in this Aloft, when traveling we alsoway look for an Aloft to stay in. They have everything you need, super clean, and the staff is unbelieveable. They do so many extras. The shuttle takes you where you need to go. I called the hotel to ask a question and they didn't answer, the got my number on caller ID and called me back. Who does that..... wow... so nice. I overslept through my wake up call and they came knocking on my door. They always go an extra step further than most hotels. They are also very reasonably priced. I love this hotel chain.
January 30, 2014
Rated 2 out of 5 by heardenough Noisy Hotel
Hotel room was very noisy after 11pm. Patrons from the bar went out on the back patio outside and talked/laughed loudly. Sound seemed to go right through the walls like they were made of paper. Even though I was on the 3rd floor with windows closed, heard everything. Tried to turn the fan on to drown out the noise, but the fan wouldn't turn on without the A/C. So, I had to turn the A/C down to 68 degrees in order to get it to stay on and drown out the noise below at 11:30pm so I could go to sleep. This is supposed to be a "green" hotel, but I probably wasted more electricity here than at any hotel I ever stayed at because I had to turn the A/C on so low to drown out the noise. Would not recommend this place to anyone.
September 3, 2012
Rated 5 out of 5 by NYRI Comfortable and Chic Hotel
Stayed at hotel for a friend's wedding. Rooms were clean and comfortable. Love the W Hotel chain's use of Bliss bath products. Staff was very helpful and friendly. However, would not use car service recommended by hotel for transportation to the airport. It was very pricey, and the driver increased his price by $5 after I repeated the amount back to him. Could have taken a cab for $50 or less to the airport and saved some money.
March 31, 2014
Rated 5 out of 5 by mmm1soto Great staff at this hote;
Since I stay at this hotel once or twice a month, they seem to know me now. It is so welcoming to walk in and have someone say "Hey Ms Soto, welcome back!" before I even get to the desk. The team is always smiling and helpful. Always efficient and knowledgable. You have a customer for life! Thank you.
April 11, 2014
Rated 5 out of 5 by RomanticGetAway Fun and Relaxing Hotel
My husband and I really enjoyed our stay at the Charlotte, NC Aloft Hotel. The decor was modern and fun and the atmosphere was very relaxed. We loved our room and the bed was incredibly comfortable. The Wxyz Lounge was just like a night on the town, but without having to drive...FUN! The late 12:00 checkout was so nice too. We were able to sleep in and take our time packing...no rush! We will definitely stay at Aloft again and maybe bring our pup to take advantage of the cool "Arf" program (dog bed, toys, treats).
February 24, 2014
Rated 5 out of 5 by DLM1234 Exceeded Expectations!!
We had a great weekend at the Aloft. Staff was awesome, rooms were fun and clean, lobby was relaxing and a great gathering place. Thanks for a great weekend!
April 14, 2014
Rated 5 out of 5 by palmettogirl73 Awesome Hotel & Great Rates for Charlotte
This was the 2nd time my husband & I have stayed at the Aloft Ballantyne & both times were great experiences. The staff is very welcoming & accommodating. The rooms are great. I love that they have a set up in each room so you can hook a DVD player or gaming system to the TV. Most hotels restrict that because they want you to rent movies or games from them for unreasonably high prices. I like that this hotel is "eco friendly", too. Lastly, we enjoy the indoor pool & so do our children. Overall a great place!
August 8, 2012
Rated 5 out of 5 by bondsmom GREAT STAY
We had a wonderful four night stay at Aloft Ballantyne.
Kudos to Joelle, Karla & Alfredo.
The lobby is warm & inviting. I loved having a fireplace.
We had bought our beagle with us & he received a bed/treats and bowl at check in.
I would love to see complimentary coffee all day.
Bath mats would be great for the tiled floor in bath area.
Very nice having a w/d on the 5th floor. Could use a rolling laundry cart, though.
The BLISS products made my day.
THANK YOU. WE WILL BE BACK.
January 4, 2014
Rated 5 out of 5 by sealiz No wonder they are sold out all of the time!
Wow! Matt the bartender and Alexis the front desk should be training quite a few other people throughout Starwood. This hotel is really nice. Room has a simple layout but lots of plugs for my electronics! The lobby is great and the pool is nice as well. I like how they have different snacks to buy at the Grab and Go but the bar snacks were excellent as well. Such a nice stay; just disappointed they are sold out for the rest of the week when I wanted to stay! Again though, it was handled so nicely.
March 11, 2012
Rated 5 out of 5 by Snoopy43 One of the best business traveler hotels
Business travel can stink ... staying at Aloft makes it almost fun.
March 28, 2014
Rated 4 out of 5 by NYAnnie42 Comfortable Stay
The room was clean and comfortable. Staff was so helpful and accomodating. I was a little disappointed with the food. They had a chef there for breakfast and I thought he was taking orders to prepare food (home made), but in fact he was microwaving eggs, bacon, etc. That was a little disappointing to me. Also, I was told that the hotel had shuttle service to the mall and there wasn't. So I had to pay for a taxi both ways unexpectedly. Other than that, it was a good stay.
August 13, 2012
Rated 5 out of 5 by RyanB Great Stay For Business Travel
This was my first trip to Charlotte and first stay at an Aloft. I was very pleased by the staff and quality of furnishings. Special thanks to Michael at the bar for coordinating a bottle of wine that my wife wanted to surprise me with during the trip. The only feedback that I would say needs attention is with regards to the workout machine as it was not in working order during my visit. I plan on staying here again in my future visits regardless of this detail.
April 25, 2012
Rated 3 out of 5 by GJ55 Unlike other Alofts, pets DO NOT stay free.
I love Aloft. I like the hip vibe, the exercise area, the plunge pool, the bar/lobby. I also love their cutting edge pet policy. That is, I love OTHER Alofts' pet policies.
This Aloft, unlike others I have stayed in, charge a $100.00 fee for dogs over 40 lbs. This is not mentioned on the website, I had to call the hotel directly to find out.
So stay here for pet-free travel, there are less pet-pricey places to stay if you're traveling with your furry friend.
December 24, 2011
Rated 5 out of 5 by Pandaman A Jewel in the Charlotte Area!
My girlfriend and I were looking for a place to stay that would accommodate a large dog. She was traveling from VA and I was coming up from MS.... and we stumbled upon this hotel from BringFido. It's incredibly hard to find a dog-friendly hotel that doesn't charge an extra fee on top of the standard room rate. We lucked out and found this gem in the Ballantyne area.
This hotel's service and cleanliness made it remarkable. They even let us a bring our large dog! This is the one absolute seller for this hotel. It allows you to bring pets, doesn't charge you extra, and maintains room cleanliness on top of all it. You would think that since they allow pets, the rooms would not be as clean or would have a smell, but we didn't experience that at all! They even put us on a dog-friendly floor, making it easier for us to take our German Shepard out when needed.
In addition, we were treated very well by the staff, and got simple small requests very quickly from the front desk (toothpaste, toothbrush). The housekeepers were very pleasant and did an excellent job with our room.
The local area is nice, a great out door shopping center with all you can ask for is literally across the street. Right next to the hotel is a walkway that traverses through the Ballantyne Golf Course, which is beautiful, with rolling hills, ponds, and wonderful trees/grass. Everything is maintained really well, so evening walks/jogs are scenic, to say the least.
I don't think I'll ever stay at a different hotel in Charlotte, if I have to travel there again. It's perfectly accommodating and definitely surpasses the expectations of the rate you pay. Highly recommend!
March 31, 2014
Rated 3 out of 5 by Mmonty Doggie disappointment
This is the first time we took our dog with us on vacation and the website said there were special items for the dog when we got there. We spent the extra points to stay there for that reason but We had no special things for the dog as promised and this was disappointing.
March 2, 2014
Rated 4 out of 5 by Four4ofUs Loved the lobby
Our family stayed for 2 nights and we really enjoyed this hotel. The lobby was one of the best I've ever seen with pool table, games, great tv, books,a bar, snacks, etc. I've never seen so many people utilize a hotel lobby like this one was being used. It had a really cool vibe. The kids loved the pool area and the seating and music in the pool area were relaxing for my husband and me. The room was plenty big enough for the four of us and provided plenty of hook ups for all of our electronic equipment. There was one negative thing to mention and I'm sure that it would have been addressed had I mentioned it to the staff. There was a stain on the carpet by the door to our room and since it is a pet friendly motel, I had ideas of what it was, even though we were supposedly on a "non-pet" floor. Other than that, we had a wonderful stay. Would highly recommend this facility.
December 30, 2013
Rated 5 out of 5 by CHIEFQ AWESOME STAY
The hotel and rooms were VERY CLEAN. The location of the hotel was GREAT because it was surrounded by lots of stores and restaurants within a 2 mile redius and downtown Charlotte was only a 15 minute drive. The best part about this hotel is that they allow dogs (had 2 dogs with me) with no fees or restrictions, which was AWESOME for me and my family!!! If I am ever in Charlotte again, I will difinitely stay agian at the Aloft!!!!
November 13, 2013
Rated 2 out of 5 by Devin Bed and Linens are awful
I stay exclusively at Starwood properties but I am close to foregoing Aloft. The futonesque bed was OK at first, but it's time to grow up to adult now and upgrade to a real bed with boxspring. I can barely walk in the morning after a very fitful sleep. At this particular property (Ballantyne)in Charlotte, the comforter was cheap and has clumps in the quilt. So disappointed in the lack of caring for comfort that Aloft has become.
May 4, 2013
Rated 5 out of 5 by PatGrif Great Staff
From the moment we checked in Hugh was great. We were going next door for Christmas party and couldn't check in early but Alex called and got us in immediately. My husband didn't have to wait around the lobby while I went shopping and he could watch the game in the comfort of our room. Alex was awesome! I would definitely stay here again. The rooms were clean, quiet and efficiently designed. A nice change.
December 9, 2013
Rated 4 out of 5 by Kham17 Great Customer Service
I stayed here during the week of the snow storm and the staff was very helpful and accomodating considering the situation. Facilities wise, it is a typical Aloft.
March 4, 2014
Rated 5 out of 5 by ckhm1st Stay #2 - Quality Still Excellent!
This was our second time staying at Aloft Ballantyne. Good to see that some things can still be relied upon for consistency. Quality, cleanliness, staff knowledge/ friendliness/ service - all excellent. Again, Aloft readily accommodated the adjoining rooms request which made our multi-room stay even more convenient and enjoyable.
Keep up the high standards of quality and we'll see you in May 2012.
Keith & Clarice
December 31, 2011
Rated 5 out of 5 by Grand Grand
The Aloft Hotel was easy to find. It was very clean. We enjoyed using the facilities that was provided (pool, fitness center and playing pool). I was very please that the Aloft Hotel had a computer for the guests to use for printing our boarding pass. This was the first Hotel that I have stayed that provided a computer for their guest use at no charge. Thank you! The staff was very friendly and helpful.
October 11, 2012
Rated 4 out of 5 by Stephen1976 Very courteous staff
The room itself and the facilities were fine, and all I could have expected for the price. But the staff greatly exceeded expectations. My wife, unfortunately, had to be hospitialized during our stay. The staff asked about her progress daily, sent us a personal note, and later sent a plant with another note.We greatly appreciiated the extra courtesy..
January 9, 2014
Rated 5 out of 5 by MDon04 All you could ask for
Hotel was clean and modern without being posh, staff was incredibly kind, dining area was well-kept and reasonably priced, rooms were very spacious, clean, and "homey". Great shower. Great experience overall.
February 21, 2014
Rated 5 out of 5 by mizskippy Loved this hotel
Stayed here Fri. and Sat. with our dog and our twin grandchildren. The staff could not have been more accommodating!! Praise to Mina and his staff for being so welcoming to the dog and children, too. Transportation for my husband to his meeting Sat. was an added bonus!! Directions to local shops and restaurants were excellent. We would stay at Aloft again in any city!
May 7, 2012
Rated 4 out of 5 by Urbanprofessional Great place, new clean and modern
Hotel was great. Ne, clean, modern. Pool could have been a bit bigger and stayed upen later. Having traveled excessively in my employment, I've seen a lot of hotels. But for the price of 109/ night not too bad. I plan on staying in this hotel chain again when possabile. The hotel is rather green and environmentally friendly. Great place for young urban professionals.
July 4, 2012
Rated 5 out of 5 by Pepe45 This hotel is AWESOME
This was the first time I have stayed at the Aloft Ballantyne and I must say it was great. This hotel truly exceeded my expectations. The staff was very welcoming & accommodating, the decor was vibrant and cheery the overall experience was Awesome!. I wish every hotel was as great as this location... I wished the bar would have stayed open a little later :0)
September 19, 2012
Rated 3 out of 5 by SheratonFan Hotel too Edgy for My Tastes
This hotel is very contemporary, concrete and metal decor. No restaurant for breakfast but made to order eggs available to go or to dine at a communal table that only holds about 8 people. Room is also very contemporary--flat low beds which are not my style. Staff was friendly however, I will not be returning.
December 13, 2013