Rated 4 out of 5 by Four4ofUs Loved the lobby
Our family stayed for 2 nights and we really enjoyed this hotel. The lobby was one of the best I've ever seen with pool table, games, great tv, books,a bar, snacks, etc. I've never seen so many people utilize a hotel lobby like this one was being used. It had a really cool vibe. The kids loved the pool area and the seating and music in the pool area were relaxing for my husband and me. The room was plenty big enough for the four of us and provided plenty of hook ups for all of our electronic equipment. There was one negative thing to mention and I'm sure that it would have been addressed had I mentioned it to the staff. There was a stain on the carpet by the door to our room and since it is a pet friendly motel, I had ideas of what it was, even though we were supposedly on a "non-pet" floor. Other than that, we had a wonderful stay. Would highly recommend this facility.
December 30, 2013
Rated 5 out of 5 by ckhm1st Stay #2 - Quality Still Excellent!
This was our second time staying at Aloft Ballantyne. Good to see that some things can still be relied upon for consistency. Quality, cleanliness, staff knowledge/ friendliness/ service - all excellent. Again, Aloft readily accommodated the adjoining rooms request which made our multi-room stay even more convenient and enjoyable.
Keep up the high standards of quality and we'll see you in May 2012.
Keith & Clarice
December 31, 2011
Rated 5 out of 5 by jenny52 WOW What A Great Hotel!!!
I have never swam in a salt water pool it was
great!!!!! My over all stay was EXCEPTIONAL!!! I would greatly and proudly tell all of my family and friends about The Aloft Charlotte
June 2, 2014
Rated 5 out of 5 by Suzi22 The staff at this hotel is outstanding
From the minute I walk through the lobby to check-in, until I check-out at the end of my stay, the staff makes me feel welcome and genuinely cares about my needs and making me feel welcome and comfortable. I've traveled for business for 25 years, and they are in the top 2% when it comes to customer care.
May 9, 2014
Rated 5 out of 5 by PatGrif Great Staff
From the moment we checked in Hugh was great. We were going next door for Christmas party and couldn't check in early but Alex called and got us in immediately. My husband didn't have to wait around the lobby while I went shopping and he could watch the game in the comfort of our room. Alex was awesome! I would definitely stay here again. The rooms were clean, quiet and efficiently designed. A nice change.
December 9, 2013
Rated 5 out of 5 by Grand Grand
The Aloft Hotel was easy to find. It was very clean. We enjoyed using the facilities that was provided (pool, fitness center and playing pool). I was very please that the Aloft Hotel had a computer for the guests to use for printing our boarding pass. This was the first Hotel that I have stayed that provided a computer for their guest use at no charge. Thank you! The staff was very friendly and helpful.
October 11, 2012
Rated 5 out of 5 by Rahleigh Excellent
Absolutely enjoyed my stay.
June 9, 2014
Rated 5 out of 5 by rhird very relaxing plus fun
I would recommend this hotel to anyone who wants a clean and pleasant environment at a reasonable price.
May 27, 2014
Rated 5 out of 5 by Mmp3497 Tour de Cure
Clean, comfortable. Staff were very accomodating
June 1, 2014
Rated 5 out of 5 by mizskippy Loved this hotel
Stayed here Fri. and Sat. with our dog and our twin grandchildren. The staff could not have been more accommodating!! Praise to Mina and his staff for being so welcoming to the dog and children, too. Transportation for my husband to his meeting Sat. was an added bonus!! Directions to local shops and restaurants were excellent. We would stay at Aloft again in any city!
May 7, 2012
Rated 4 out of 5 by Urbanprofessional Great place, new clean and modern
Hotel was great. Ne, clean, modern. Pool could have been a bit bigger and stayed upen later. Having traveled excessively in my employment, I've seen a lot of hotels. But for the price of 109/ night not too bad. I plan on staying in this hotel chain again when possabile. The hotel is rather green and environmentally friendly. Great place for young urban professionals.
July 4, 2012
Rated 5 out of 5 by mmm1soto Great staff at this hote;
Since I stay at this hotel once or twice a month, they seem to know me now. It is so welcoming to walk in and have someone say "Hey Ms Soto, welcome back!" before I even get to the desk. The team is always smiling and helpful. Always efficient and knowledgable. You have a customer for life! Thank you.
April 11, 2014
Rated 5 out of 5 by Pepe45 This hotel is AWESOME
This was the first time I have stayed at the Aloft Ballantyne and I must say it was great. This hotel truly exceeded my expectations. The staff was very welcoming & accommodating, the decor was vibrant and cheery the overall experience was Awesome!. I wish every hotel was as great as this location... I wished the bar would have stayed open a little later :0)
September 19, 2012
Rated 4 out of 5 by Stephen1976 Very courteous staff
The room itself and the facilities were fine, and all I could have expected for the price. But the staff greatly exceeded expectations. My wife, unfortunately, had to be hospitialized during our stay. The staff asked about her progress daily, sent us a personal note, and later sent a plant with another note.We greatly appreciiated the extra courtesy..
January 9, 2014
Rated 5 out of 5 by Cocomo27 The best ever!
Aloft Charlotte Ballantyne is by far the best hotel experience I've ever had. Every aspect of my stay was relaxing and enjoyable. The staff was friendly, courteous and seemed to thoroughly enjoy being at work. I must mention Hugh! He was helpful, accomodating and extremely respectful. His warmth and charm set the tone for a great stay.
March 5, 2012
Rated 4 out of 5 by OldSalt Family Travel
Good hotel right off the Charlotte "Beltway". Stay here to/from Atlanta. Always a good stay. Worked well with the pet as well.
May 14, 2014
Rated 4 out of 5 by Senior66 Fun place to stay !!!
Seems people are happy with their stay.A few things we did not like, luggage carts,breakfast, if you are in bed by air conditioner you get a lot of air blowing on you ! Other than that , we enjoyed our stay and will be back !! We finally figured out how to get ice, walked all over the place ,it is kept in refridge on main floor .
August 3, 2012
Rated 4 out of 5 by AnE1500 Trending 24/7
My wife and I have stayed at this location twice. Both times were very enjoyable. The only drawback is the configuration of the bathroom, the sliding door is awkward, but necessary for the compact design of the European style hotel experience. Aloft hotels are definitely different, very up to date, clean, and functional.
December 28, 2012
Rated 3 out of 5 by SheratonFan Hotel too Edgy for My Tastes
This hotel is very contemporary, concrete and metal decor. No restaurant for breakfast but made to order eggs available to go or to dine at a communal table that only holds about 8 people. Room is also very contemporary--flat low beds which are not my style. Staff was friendly however, I will not be returning.
December 13, 2013
Rated 1 out of 5 by Bill80 great facility
Room was good, price was ok, but I do not like to use a room where dogs have been there the day before. Man with 3 large dogs came from a room across the hall from me. Ticks and fleas are on pets. I have recently gotten over lyme disease that is caused from a tick bite. No thanks for my next visit to Charlotte.
June 3, 2013
Rated 3 out of 5 by Mmonty Doggie disappointment
This is the first time we took our dog with us on vacation and the website said there were special items for the dog when we got there. We spent the extra points to stay there for that reason but We had no special things for the dog as promised and this was disappointing.
March 2, 2014
Rated 5 out of 5 by Marilyn This hotel is exception for children
I stayed in this hotel with my two grandchildren (ages 4 and 7) and had an excellent experience. The hotel staff was exceptionally friendly and service orientated, the space geared for families. The pool has steps that allows non-swimmers to enjoy the water. Exceeded my expectations in every way.
April 8, 2013
Rated 3 out of 5 by Rider64 Tries too hard to be hip
This is not a destination, it's a HOTEL. The whole euro-chic ambiance is a distraction. The youth hostel room configuration is not conducive to privacy with a roommate especially if you are both on different schedules.
Perfect for inexperienced solo travelers that should be backpacking instead.
October 7, 2012
Rated 5 out of 5 by Jesse25 A great hotel
We were only in town for one night but the facility and service exceeded our expectations.
May 6, 2014
Rated 5 out of 5 by Cartarooski Can't wait to return
I like the decor. The number of outlets in the room. The hotel was clean. The lemon grass scent in the lobby was great! The indoor pool and gym were great. The games in the lounge was a great touch for my family and I..looking forward to my next stay at The aloft Charlotte or aloft anywhere!
December 12, 2011
Rated 5 out of 5 by ckhm1st Two Rooms - FIVE Stars
Our excellent stay began before we arrived. REYNA who took our reservations captured all the special requests including adjoining rooms and top floor accommodations. SHERRELLE topped it all off with a delightful checkout experience. Thanks and we'll see you again in a couple of months.
May 27, 2013
Rated 5 out of 5 by Kara42 Business Needs
I am new to Starwood - It was a great experience.
May 9, 2014
Rated 4 out of 5 by rocrow29 2nd Visit
This was my second visit to this location. It was not quite as good as my first visit but it certainly was satisfactory. We travel with our Cairn Terrier and this hotel is VERY pet friendly. We were booked in room 102 which is sort of the hotel's way of making it easy for pet owners to be close to the exits for outside visits. We checked in and once reaching the room we discovered that the refrigerator was not working so we called the front desk and they said they would replace it. The a/c unit was considerably louder than our previous room. My wife attempted to raise the shades and the chain fell off of the track so we couldn't raise or lower one of the shades. After this we requested another room so they moved us next door to room 104. This room was very good and as we experienced the first vist the staff was outstanding. I will definitely go back. This is a great part of Charlotte and anything you might need can be found in close proximity. They have a nice little snack bar and a pretty good bar also.
January 26, 2012
Rated 4 out of 5 by gordon24 Very friendly employees
friendly and helpful staff
ease of checking in and out
May 8, 2014
Rated 5 out of 5 by Bert71 Staff is Excellent
The staff was very welcoming and accommodating to my requests. One morning the coffee in the lobby was brewed a little weak and when I commented this to the staff at the front desk they gave me an espresso on the house. The next morning when I tried the coffee it tasted great.
November 1, 2013