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1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 4.5 out of 5 by 219 reviewers.
Rated 5 out of 5 by Great Service The entire staff were very helpful, attentive, willing to go the extra mile. I got the impression that they were all happy to serve, especially Carla and Shanda (not sure about the spelling) January 16, 2014
Rated 4 out of 5 by Very courteous staff The room itself and the facilities were fine, and all I could have expected for the price. But the staff greatly exceeded expectations. My wife, unfortunately, had to be hospitialized during our stay. The staff asked about her progress daily, sent us a personal note, and later sent a plant with another note.We greatly appreciiated the extra courtesy.. January 9, 2014
Rated 4 out of 5 by Why Why did you go to the expense of significant features and: 1) not finish the room ceiling? 2) Have a place to hang up clothes in a parallel fashion vs, perpendicular.? 3) Why not have a closet in the bedroom in in front of the shower glass? 4) The bathroom vanity does not butt up to the toilet wall....things fall through the crack. 5) The sink in the bathroom is very decorative but ...there is no over flow protection...when the stopper was depressed it wood not seal. 6) We had two rooms for four people.....all thought the beds were too firm. 7) No rack to place luggage and access contents. 8) Eating at a picnic table? Come on ! January 6, 2014
Rated 5 out of 5 by Great Experience We loved it! The front desk staff was able to extend our checkout time to accommodate my daughter's game schedule. Very helpful considering how badly she needed a hot shower after playing lacrosse in the freezing rain. Everything about the hotel was great! January 6, 2014
Rated 5 out of 5 by GREAT STAY We had a wonderful four night stay at Aloft Ballantyne. Kudos to Joelle, Karla & Alfredo. The lobby is warm & inviting. I loved having a fireplace. We had bought our beagle with us & he received a bed/treats and bowl at check in. I would love to see complimentary coffee all day. Bath mats would be great for the tiled floor in bath area. Very nice having a w/d on the 5th floor. Could use a rolling laundry cart, though. The BLISS products made my day. THANK YOU. WE WILL BE BACK. January 4, 2014
Rated 4 out of 5 by Loved the lobby Our family stayed for 2 nights and we really enjoyed this hotel. The lobby was one of the best I've ever seen with pool table, games, great tv, books,a bar, snacks, etc. I've never seen so many people utilize a hotel lobby like this one was being used. It had a really cool vibe. The kids loved the pool area and the seating and music in the pool area were relaxing for my husband and me. The room was plenty big enough for the four of us and provided plenty of hook ups for all of our electronic equipment. There was one negative thing to mention and I'm sure that it would have been addressed had I mentioned it to the staff. There was a stain on the carpet by the door to our room and since it is a pet friendly motel, I had ideas of what it was, even though we were supposedly on a "non-pet" floor. Other than that, we had a wonderful stay. Would highly recommend this facility. December 30, 2013
Rated 2 out of 5 by Bed was hard and lumpy Expected a lot more from Starwood. Room was very small, bed was hard and lumpy, not many amenities as compared with other hotels I've stayed in (even at lower cost). Very unimpressed. December 26, 2013
Rated 3 out of 5 by Hotel too Edgy for My Tastes This hotel is very contemporary, concrete and metal decor. No restaurant for breakfast but made to order eggs available to go or to dine at a communal table that only holds about 8 people. Room is also very contemporary--flat low beds which are not my style. Staff was friendly however, I will not be returning. December 13, 2013
Rated 5 out of 5 by Great Staff From the moment we checked in Hugh was great. We were going next door for Christmas party and couldn't check in early but Alex called and got us in immediately. My husband didn't have to wait around the lobby while I went shopping and he could watch the game in the comfort of our room. Alex was awesome! I would definitely stay here again. The rooms were clean, quiet and efficiently designed. A nice change. December 9, 2013
Rated 5 out of 5 by Great staff A wonderful hotel in every way!! December 6, 2013
Rated 5 out of 5 by Personnel Alex was the best! She did everything possible to make sure my family had everything we needed to enjoy our stay. November 26, 2013
Rated 5 out of 5 by Great stay ! I had never stayed at an Aloft location until this past weekend when I found myself in Charlotte visiting friends and family. I ran across the hotel while searching for hotels in the Ballantyne area. I was quite impressed by the hotel. Probably one of the coolest I have stayed at. At least in this price range. It certainly was quite a surprise. And I was also impressed that they are pet friendly. The hotel was super clean and had kind of young hip vibe. The staff was all very courteous and helpful. I wish there were more locations as I will be looking for them on my next trip. November 25, 2013
Rated 5 out of 5 by AWESOME STAY The hotel and rooms were VERY CLEAN. The location of the hotel was GREAT because it was surrounded by lots of stores and restaurants within a 2 mile redius and downtown Charlotte was only a 15 minute drive. The best part about this hotel is that they allow dogs (had 2 dogs with me) with no fees or restrictions, which was AWESOME for me and my family!!! If I am ever in Charlotte again, I will difinitely stay agian at the Aloft!!!! November 13, 2013
Rated 4 out of 5 by Fantastic Staff The staff is what will make me return to this property. GM very visible and all staff members excellent service providers. November 10, 2013
Rated 5 out of 5 by Staff is Excellent The staff was very welcoming and accommodating to my requests. One morning the coffee in the lobby was brewed a little weak and when I commented this to the staff at the front desk they gave me an espresso on the house. The next morning when I tried the coffee it tasted great. November 1, 2013
Rated 5 out of 5 by Great hotel with great amenities I stayed at the Aloft while on business and was very pleasantly surprised by my stay. The hotel condition was excellent and the staff was exceptionally friendly. The location is very convenient with easy access to the highway and local business and shopping. I would absolutely stay at the hotel again and recommend it. October 31, 2013
Rated 4 out of 5 by Loved this hote experience.....modern, European style Enjoyed our stay with the exception of the view from the room...overlooked the roof of the entrance! Front desk and bar staff helpful and friendly. October 27, 2013
Rated 4 out of 5 by Different and funky. Comfortable and Immaculate Because Aloft is pet friendly, I was apprehensive we'd be relegated to a "doggie or smoking" room while traveling with our pooch. Couldn't have been farther from the truth. Contemporary room was well appointed, and immaculate. Loved it and will look for Aloft anytime. October 14, 2013
Rated 5 out of 5 by Better paper products The tissue and toilet paper could be of better quality. Otherwise, my stay was excellent! October 7, 2013
Rated 4 out of 5 by Great for the business Great place for the business travelers September 23, 2013
Rated 3 out of 5 by Rooms are VERY comfortable but Internet is awful This is my second stay at this Aloft and the bed was extremely comfortable and the showers are high up and have great pressure. I like the green option where you don't have to get towels replaced and your room made up fresh daily. I wish it had a restaurant and there is limited,but "okay" room service. The big problem for me is the spotty and unreliable Internet. This was not a problem for me on my first stay although I heard others complaining. But on my second stay it was ridiculously bad and our whole group of 6 had trouble. And no, I did not complain to the desk, because I just didn't have time to screw around with troubleshooting. It should just work! September 22, 2013
Rated 5 out of 5 by Re-freshing stay The decor and features exceeded my expectations. September 14, 2013
Rated 5 out of 5 by Helpful staff The staff at the front desk was very helpful both when we checked in (Hugh gave great restaurant suggestions/directions) and when we checked out (I do not remember her name, but she took the time to write directions for us to get back onto I-77N). We fell in love with the location of the Aloft Charlotte Ballantyne. It is in a beautiful community!! September 8, 2013
Rated 5 out of 5 by Warm Welcome Beyond Expectations As usual, Starwood impresses. Hotel was absolutely beautiful, rooms felt as if you were the first guest to ever occupy the room. Loved the morning cafe where the Chef cooked your breakfast to order. However, the most pleasant surprise is the welcome we recieved during checkin from the Front Desk Attendant, Hugh. He was genuinley happy to see and assist us. He gave us wonderful recommendations for dinner, and actually asked us on our return how it was. Quite often, great hotels overlook the importance of an exceptional and personable individual at the front desk. Not here...we were well taken care of and that requires a special talent. Thanks Starwood! August 23, 2013
Rated 5 out of 5 by Incredible Staff! The Aloft Charlotte Ballantyne is hidden gem! I am so happy to have found this awesome new hotel in South Charlotte. The staff is superb! I can't say enough about the smoothness of the check in process and the friendliness of the staff. The hotel is clean and parking is free. What a great property! July 30, 2013
Rated 5 out of 5 by This hotel had everything I needed: clean room, friendly staff, food and beverage available on site. This was my first staying at Aloft hotel. All around positive experience. I would stay again! July 29, 2013
Rated 5 out of 5 by Hotel staff is the best I've been here for over a month already and the hotel staff has made my long-term stay extremely comfortable and easy. Tina, Latoya, Alfredo, Karla, Katie, Cherelle, Hugh, Chelsea, Alex, Craig, Mike, Will, and Dennis have been extremely accommodating. It's nice to see such cheerful faces every time I am in the reception area or looking for a shuttle ride. They've all been extremely helpful in helping me get acquainted to the Ballantyne area. July 28, 2013
Rated 5 out of 5 by We Loved This Place!! We Thoroughly enjoyed our Stay here. I'm already recommending my friends and clients to stay :-) Everything was convenient and we will return. July 16, 2013
Rated 5 out of 5 by After a long day... my check in was fast and easy thanks to Hugh. I really appreciated it! June 28, 2013
Rated 5 out of 5 by This hotel remembers The Aloft Charlotte Ballantyne remembers their guests - either by facial recognition or name and face. I felt appreciated and was treated like a professional. Well done Aloft Charlotte Ballantyne! June 27, 2013
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