Rated 5 out of 5 by JVaLDye Always a pleasure stay
Stayed at this property a handful of times now. It seems to be my destination stay whenever I'm in Chicago. Close to everything like restaurants, bars, attractions. Staff are always nice specially the front Desk. For this stay, it was a birthday celebration for my partner and I. Erica (Front Desk) sweet as ever gave use coupons for my favorite restaurant, very attentive to our needs and was just all in all awesome.
Thank you for making our stay special for us!
November 28, 2013
Rated 3 out of 5 by Savik Not so friendly
The property is new, which is a plus. Nice lobby with easy access to computers, internet, etc.
The staff is below average... not knowledgeable, not welcoming, and definitely will not go out of their way to answer your questions. The answer that we got for most of our requests was "we just opened, we don't know". How is it possible?
Also, the lightening in the bathroom is bad, the floor in the shower is dark, which doesn't give you a clean feeling, and the water pressure is terrible.
October 22, 2013
Rated 5 out of 5 by Jesse Nice, new hotel. Great location
I spent a week here while attending a conference.
The staff was very friendly and went out of their way to greet me when I left and arrived every day.
Room was very clean (still smelled new), but walls are VERY thin. I could easily hear conversations in the adjoining room and hallway. It wasn't much of a problem during the week as volume was lower, but weekend was a bit annoying.
Free internet was nice and recognition of SPG status was appreciated.
Restaurant was very active and nice food.
Location very central.
August 29, 2013
Rated 4 out of 5 by JMU2004 Restaurant is Amazing
Beatrix is fantastic for Coffee, Pastries, Breakfast or Dinner. Mostly locals. Restaurant is not affiliated with the hotel
December 24, 2013
Rated 5 out of 5 by JVaLDye Awesome Stay! Thanks!
The hotel is awesome! It's walking distance to a lot of restaurants, bars and shopping. The staff was great! One stand out the most was Erica from the front desk. She was very welcoming, nice, and all around great customer service. She help us with recommendation to restaurants, bars and went above and beyond to meet mine and my friends needs throughout our stay. THANK YOU, Erica!
I'm looking forward for my next stay on November 19th!
November 8, 2013
Rated 4 out of 5 by RBMB Great stay, but fell short on room cleanliness
Staff was perfect, room was great. Only thing to note was a miss in the room cleanliness. There was an opened bag of potato chips left, a large puddle of what smelled like Beer on the carpet which we all stepped in and the worst was a Swisher Sweets cigar package left on the floor. I had my kids with me, both under 5 and these were not things I wanted them getting into. Pretty gross
Will be staying again in coming months, as we all have off days and I'm sure this is just a miss.
August 26, 2013
Rated 5 out of 5 by RyanisPurdy Truly Amazing All-Around!!
Pleased the highest-maintenance guy in the USA.
December 19, 2013
Rated 5 out of 5 by DoubleL Beautiful hotel with outstanding staff and service!
Our Aloft Hotel experience was wonderful. Your staff made us feel welcome with their professional, caring interaction. I would absolutely recommend this facility to anyone wanting to stay in Chicago!
December 9, 2013
Rated 5 out of 5 by NinjaParty AMAZING
Great Hotel and location! Staff is amazing!
December 14, 2013
Rated 5 out of 5 by Neume Good Location . Quaint boutique hotel
Friendly staff; great location. Wasn't sure what to expect. Quaint. Loved the room fragrance which smelled like fabric softener.
December 7, 2013
Rated 2 out of 5 by Ddub Very Thin Walls
I was surprised to be able to hear my neighbors through the wall. Not only do I hear them walking around, dropping items on their floor, but also hear them rising & closing their curtains. This was the first starwood hotel where I could hear everything from my neighbors. I was also able to hear when my neighbors were taking a shower too. I would recommend adding soundproof drywall to the rooms to prevent neighbor noise.
September 21, 2013
Rated 5 out of 5 by Mosaic53 Few Minor Comments
Some things lacking in the room are a towel bar or hook near the sink to put a towel after washing hands or face, only one is inside separate toilet/shower room. Need to have another mirror near closet area, where one would normally dress. If more than one person is staying in room, makes getting dressed (& applying makeup) more difficult.
VERY small details. Hotel only open a couple months.
October 1, 2013
Rated 4 out of 5 by hornecj Clarify Breakfast Package
Our family of two adults and a 10 year old stayed one night in room 1110. What a fabulous room with its decor, view, giant windows, contemporary feel! Service was very good My only suggestion is that the breakfast package should include a full breakfast for two people, not a $20 credit since $20 cannot cover the cost of a full breakfast for two people. Alternatively, disclose the credit online to set guest expectations.
August 12, 2013
Rated 4 out of 5 by mybossyworld Great Hotel
This is my second stay in an Aloft hotel and I am, once again, satisfied. The hotel is trendy, hip, and modern. I loved having the restaurant downstairs because I dined there for breakfast and frequented the bar in the evenings after my events.
November 16, 2013
Rated 5 out of 5 by CKH2013 Ms.
We stayed at aloft City Center in Chicago for 2 nights. The location was great, right downtown but a bit more affordable than the hotels right on Michigan Ave. Our room was very clean, the bed very comfortable and we slept well. We also liked the grab and go breakfast, very quick and convenient. We would definitely stay here again.
October 20, 2013
Rated 5 out of 5 by nell66 Great Hotel, Great Location and Great Staff
This is a wonderful hotel - great location, staff and room.
November 26, 2013
Rated 5 out of 5 by LaraH Great stay, and amazing value for money
Great hotel, lovely facilities, restaurant and coffee bar. Will stay here again!
November 20, 2013
Rated 5 out of 5 by RLJDP1 One of my Best Hotel Experiences in the Past Year
The staff was so friendly.
November 22, 2013
Rated 5 out of 5 by Seazap What a great place
When in Chicago this is an awesome place to stay. Great location, friendly staff, wonderful restaurant. Bed and pillows were great also. I would recommend this hotel to any friends or family.
November 4, 2013
Rated 3 out of 5 by ek2013 Hotel experience good, but confusion over pricing
I did not have any issues with my stay. However, when I booked the room, there was confusion over pricing over overnight parking, work facilities charge, etc. When we checked in, they honored the rate given to me over the phone, but it was a hassle.
October 21, 2013
Rated 5 out of 5 by pssa1 hotel location was great
WE totally enjoyed our stay. The staff was extremely helpful, location was great and the rooms were very comfortable
November 10, 2013
Rated 3 out of 5 by Janet52 Location
This was not a great location for our needs - the Chicago Marathon. Parking garage was three blocks away and expensive. Vacuuming in the halls at 9PM and 8:30AM. Our beds were not made. Very pricey for no extras. The front desk staff were very nice.
October 15, 2013
Rated 5 out of 5 by Htx17 Fantastic Location
Aloft was a great hotel experience. The location was perfect for enjoying Chicago and being able to walk during the day for shopping and in the evening for restaurants and nightlife. The staff were awesome and extremely customer service oriented. This is my first choice for where to stay when visiting Chicago!
September 9, 2013
Rated 5 out of 5 by Efrommn Chicago marathon stay at aloft
I love the aloft hotel in Chicago! fabulous location, amazing staff (they congratulated me after my run), amazing food in Beatrice, and great views of the city! The bed is heavenly, amenities terrific. Need I say more?! Book it, you'll love it!
October 13, 2013
Rated 3 out of 5 by CuzMike Has Limitations
This location has its limitations. The room was very nice, maybe a littlle small. The staff was exceptionally friendly and helpful. But, cell phone receoption in the room was poor and wi-fi hit and miss. Additionally, self-parking was two blocks from the hotel and valet parking was difficult with only curb space to work with.
July 29, 2013
Rated 4 out of 5 by sg53 Great location!
Would stay again. The staff was great and the room was very comfortable and clean.
November 7, 2013
Rated 5 out of 5 by Jon1660 Fantastic 2 day stay in Chicago!
We enjoyed a wonderful stay at the Aloft in downtown Chicago! The location was amazing being so close to bars, restaurants and things to see and do. Most impressive, the room was very quiet in the mornings - no troublesome sirens could be heard. We will definitely be back!
September 23, 2013
Rated 4 out of 5 by BG0742 New Hip Hotel
The ALOFT Chicago just opened a few months ago. It is very nice. Very comfortable bed in a stylish room where the window actually opens for fresh air.
The staff was very professional and greeted me every time I entered the building.
Beatrix the hotel bar is very good with good food and great crowd.
August 16, 2013
Rated 5 out of 5 by jleif2188 New, friendly and impressive hotel!
This was my first experience at the Aloft hotel brand and really enjoyed the uniqueness of the product. The modern feel to the hotel fits nicely in the trendy area of Chicago. I think this hotel is great for any occasion and highly recommend to anyone considering a visit to the area.
August 26, 2013
Rated 3 out of 5 by KBEK13 Great location, Was expecting more
Hotel was cool, location was great. The rooms were intended to be cool, but seemed a little cheap. The staff was wonderful. When your neighbor opens their shades it sounds as if it is happening in your own room. The walls and windows do not block any noise from the outside of your room.
July 21, 2013