Rated 2 out of 5 by Ddub Very Thin Walls
I was surprised to be able to hear my neighbors through the wall. Not only do I hear them walking around, dropping items on their floor, but also hear them rising & closing their curtains. This was the first starwood hotel where I could hear everything from my neighbors. I was also able to hear when my neighbors were taking a shower too. I would recommend adding soundproof drywall to the rooms to prevent neighbor noise.
September 21, 2013
Rated 2 out of 5 by TPP80 Wasn't treated as a gold member
I had stayed here once before and it was excellent service, however this time was not the same. It started going down hill when I called for an iron since there was not one in the room. 30 minutes later it did not arrive and I left with wrinkled clothes since I was running late. I had hung up my no need to change my linens or towels sign to get the extra points and no one bothered to even tidy up my room (take out my garbage, make my bed, etc.). I did not receive any voucher for the extra points either. I had to argue for the points at checkout since I didn't receive the voucher and my room was never made up. Also prior to check out, I never received my bill under my door to review my charges. When asked for a copy of the bill, the front desk receptionist looked at me like I was crazy for asking for it.
I'm use to better service at a Starwood hotel then this time.
February 21, 2014
Rated 2 out of 5 by Aloftisbad Hallway noise
There is a sizeable gap (2") between the bottom of the door and the floor for all rooms which makes it easy to hear absolutely everything that happens in the entire length of the hallway the entire time you are in your room (doors closing, resident discussions etc). The hotel is located in the heart of bar area river north so there is quite a bit of noise at the later hours in those hallways as well.
March 18, 2014
Rated 4 out of 5 by Rubylouise That bed was great!
Very comfortable bed. Lots of storage. Nice shower, clean, room darkening shades that actually work. I asked for a high floor so street noise was not an issue.
June 7, 2014
Rated 5 out of 5 by scottw246 Great Location
The Hotel itself is great. Just like all the other Alofts but I thought the rooms were a little smaller than the ones previously stayed in. However We were not in the room that much . It is in a great location in the city that is walking didtance to the more visited destinations in Chicago. Definitely would stayu there again.
May 9, 2014
Rated 4 out of 5 by hornecj Clarify Breakfast Package
Our family of two adults and a 10 year old stayed one night in room 1110. What a fabulous room with its decor, view, giant windows, contemporary feel! Service was very good My only suggestion is that the breakfast package should include a full breakfast for two people, not a $20 credit since $20 cannot cover the cost of a full breakfast for two people. Alternatively, disclose the credit online to set guest expectations.
August 12, 2013
Rated 5 out of 5 by Carol33 Trendy Hotel in a great location
This hotel is located in perfect walking distance to many great restaurants and public transportation.
The staff are all very friendly and helpful. A great view of the city and one of the newest fitness rooms with many machines available 24hrs a day. The restaurant located in the hotel is wonderful as well.
This hotel is the total package for a great stay in the city of Chicago.
March 26, 2014
Rated 5 out of 5 by hailstorm Great Hotel
Very modern feel, all the amenities I could ask for, fantastic staff. I was lucky enough to have a street view- as a first time visitor to Chicago, it was great! Also, relatively close to some great Chicago oriented attractions (Millennium Park). Would definitely recommend them to anyone visiting the windy city!
May 5, 2014
Rated 5 out of 5 by Mosaic53 Few Minor Comments
Some things lacking in the room are a towel bar or hook near the sink to put a towel after washing hands or face, only one is inside separate toilet/shower room. Need to have another mirror near closet area, where one would normally dress. If more than one person is staying in room, makes getting dressed (& applying makeup) more difficult.
VERY small details. Hotel only open a couple months.
October 1, 2013
Rated 4 out of 5 by Denise25 Aloft in Chicago
Modern vibe, easy access and friendly staff.
June 6, 2014
Rated 5 out of 5 by Redhead404 Great place to land!
Our stay in Chicago was enhanced by the facilities, staff and comfortable beds and bedding!
June 1, 2014
Rated 4 out of 5 by Virgie SPG GOLD BENEFIT
Being a gold SPG member I look forward staying in a hotel that breakfast was included on my stay and have Happy hours . Unfortunately this facility does not offer these benefits. But beside that overall it was a good hotel to stay.
May 13, 2014
Rated 5 out of 5 by Wilg4 Pleasantly Surprised
I had read about Loft style hotels but really didn't know what to expect. I was pleasantly surprised by what I found. Great "cool" factor, wonderful staff, exceptional room and a really comfortable bed.
River North neighborhood is really coming up and the value of the room rate was exceptional. Great value for the price. Would recommend this hotel without exception.
February 5, 2014
Rated 5 out of 5 by BillatWork Workiong in Chicago
Conveniently located just north of loop and near Michigan Avenue. I inadvertently left valuables in my room at checkout, They were waiting for me at the front deck several hours later when I returned looking for them. Great service from housekeeping/security/front desk.
April 28, 2014
Rated 5 out of 5 by Prettytoes Better than I imagined!
Great bar scene right in the lobby! Rooms were very nice; great use of the space! Staff was very accommodating. Loved that this was the first hotel I stayed at ever that did not charge for the bottles of water that they place in each room. We were on the 14th floor and the views were awesome. I will definitely be staying there again!
February 24, 2014
Rated 5 out of 5 by Ruthie25 Outstanding Staff
The staff at this hotel was amazingly accommodating. Everyone, from the maids to the lobby staff and the restaurant stAFF
May 21, 2014
Rated 5 out of 5 by SeanPDX Thoughtful management
Want to pass along my gratitude to Trisha, Oscar and the whole guest services team. Unable to travel to Chicago due to the crazy amount of snow today (6 inches in 4 hours), I wanted to pass along my thanks and will make sure my friends know to stay at the Aloft City Center because of the awesome people that make this Aloft top notch!
February 17, 2014
Rated 5 out of 5 by Rednew First Aloft Experience
Just ahort overhight stay but the room was well-designed and comfortable and really built to allow charging of multiple electronic devices.
May 14, 2014
Rated 5 out of 5 by CKH2013 Ms.
We stayed at aloft City Center in Chicago for 2 nights. The location was great, right downtown but a bit more affordable than the hotels right on Michigan Ave. Our room was very clean, the bed very comfortable and we slept well. We also liked the grab and go breakfast, very quick and convenient. We would definitely stay here again.
October 20, 2013
Rated 3 out of 5 by Green14 Noisey
The hotel was right in downtown, good location. Loved the room layout where the bed looks out onto the city. Fun overall style.
The walls & windows are thin, I could hear conversations/people in the adjacent rooms & hallways as well as every noise outside. Didnt get much sleep.
March 31, 2014
Rated 3 out of 5 by CuzMike Has Limitations
This location has its limitations. The room was very nice, maybe a littlle small. The staff was exceptionally friendly and helpful. But, cell phone receoption in the room was poor and wi-fi hit and miss. Additionally, self-parking was two blocks from the hotel and valet parking was difficult with only curb space to work with.
July 29, 2013
Rated 5 out of 5 by Htx17 Fantastic Location
Aloft was a great hotel experience. The location was perfect for enjoying Chicago and being able to walk during the day for shopping and in the evening for restaurants and nightlife. The staff were awesome and extremely customer service oriented. This is my first choice for where to stay when visiting Chicago!
September 9, 2013
Rated 4 out of 5 by zerolife Great location
- 2 blocks from subway
- friendly staff
- modern simple "Aloft" style
- room feels small. Aloft rooms tend to be small compared to other Starwood hotels but this one feels even smaller than the other Aloft's I've stayed in
April 8, 2014
Rated 4 out of 5 by BG0742 New Hip Hotel
The ALOFT Chicago just opened a few months ago. It is very nice. Very comfortable bed in a stylish room where the window actually opens for fresh air.
The staff was very professional and greeted me every time I entered the building.
Beatrix the hotel bar is very good with good food and great crowd.
August 16, 2013
Rated 5 out of 5 by AnOriginalYankee Great Location for a Great Price
First experience with the Aloft grouping. Overall an outstanding value here in the City Center. Short walking distance to Mag Mile shopping and great dining. Will definitely use this hotel on our next visit to Chicago.
April 8, 2014
Rated 5 out of 5 by jackieboy14 The Place to stay in Chicago
The staff at the Aloft in Chicago was outstanding in every way. They went above and beyond to make our visit special
May 5, 2014
Rated 5 out of 5 by DogKachur Underrated Hotel / Exceptional Value
Came to Chicago to attend a rooftop in Wrigley this past weekend. Discovered this hotel for the first time. Rooms are a tad small but VERY practical, modern and swanky. What you lose in a normal size room in Chicago is made up in high quality furnishings and modern details for a hotel room. The price point we paid was at least $50-$75 lower than other 4 star hotels in the area.
Only con I could think of is the valet parking was @ $62 a night. I could have parked it myself in a nearby garage for $47 (they have a sign informing you as such) but I was short on time that evening.
Pool table and sitting area in lobby is a nice touch as well as the bar. Need to try out the round chairs in the lobby and have a conversation with someone across from you. Pretty cool effect..
Lastly, location though not on MI avenue is still close to a lot of restaurants, bars, etc. but then again, if you want to stay at a 4 star hotel on MI Ave, you'll be dropping another $100+.
Do yourself a favor, try this place I guarantee you will not be disappointed! I am very particular in cleanliness and quality of a hotel wherever I go.. This is a 4+ star facility disguised in a 3 star price point.
May 5, 2014
Rated 3 out of 5 by KBEK13 Great location, Was expecting more
Hotel was cool, location was great. The rooms were intended to be cool, but seemed a little cheap. The staff was wonderful. When your neighbor opens their shades it sounds as if it is happening in your own room. The walls and windows do not block any noise from the outside of your room.
July 21, 2013
Rated 5 out of 5 by jleif2188 New, friendly and impressive hotel!
This was my first experience at the Aloft hotel brand and really enjoyed the uniqueness of the product. The modern feel to the hotel fits nicely in the trendy area of Chicago. I think this hotel is great for any occasion and highly recommend to anyone considering a visit to the area.
August 26, 2013
Rated 4 out of 5 by GGregg This aloft does it right!
Great location. Great restaurant & bar. The staff is excellent -- a very well managed team. The doorman -- I believe his name was Luis -- gave excellent service when getting my car from the valet.
By far the best managed aloft in which I've stayed .... and it's new to boot.
July 13, 2013