Aloft Asheville Downtown

  • 51 Biltmore Avenue
  • Asheville,
  • Carolina do Norte
  • 28801
  • Estados Unidos
  • Mapa

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Rated 4.3 out of 5 by 360 reviewers.
Rated 3 out of 5 by Asheville Aloft The hotel is centrally located and exactly like all Aloft hotels, urban edgy. The housekeeping staff, however, was not up to par. The second day the staff left no new coffee supplies, toiletries or wash cloths. The third day the room was not made up by our return at 4pm . We called for new towels and let it go at that. The desk comped our parking fees for the inconvenience which made me wonder what else they would have done. Someone needs to supervise the housekeeping staff more closely. August 15, 2014
Rated 3 out of 5 by Great location, facilities need work Best location in downtown Asheville. Customer-facing staff is friendly and service level was quite good. The hotel is extremely pet-friendly, and the staff went out of their way to make our dog comfortable. The rooms are quite small, but you shouldn't be spending much time in your room while in Asheville. It could have been cleaner, and the carpets in the hallways were in poor condition and dirty. Housekeeping was friendly, but not particularly effective. As a result, it is hard to give this hotel a strong recommendation. Were it not for the extraordinarily convenient location and pet-friendliness, we wouldn't recommend it at all. August 4, 2014
Rated 5 out of 5 by Great Hotel Hotel was great, location was perfect - there is not a better place to stay in downtown Asheville August 13, 2014
Rated 5 out of 5 by We will be back!! Second time to stay here and will be back again. Friendly staff, Quality Service and Very Nice rooms. Location is perfect for seeing and enjoying down town Asheville. August 11, 2014
Rated 5 out of 5 by Fantastic stay - great staff The room location and quality were excellent. The staff went out of their way to make this a great visit (as they always do at this hotel). I will certainly stay yet again and we encourage others to stay here too. August 11, 2014
Rated 5 out of 5 by Great location This was our first Aloft stay and we really enjoyed the two nights. Desk staff were friendly and knew the local area. Great use of outdoor space. There's a long outdoor porch off the 2nd floor with the bar/lobby opening onto this area. We enjoyed beautiful weather and ate breakfast outside one morning and had drinks out one evening. Very nice restaurants in the building and immediate vicinity. We had a very friendly chat with the GM and other staff at a manager's reception. Genuinely nice people! Very solid choice for those wanting to visit downtown and enjoy the shops and food. July 18, 2014
Rated 5 out of 5 by This hotel has a great staff The entire staff was so helpful but especially Katie. This was our first experience at an ALoft property. We stopped in a 2pm and to see if our room was ready and they said come back at 3pm. We returned at 4:30pm and our room was still not ready! Katie was extremely helpful and gave us complimentary breakfast and drinks at bar for one day. Her courtesy and pleasantness with offering us a paid amenity impressed us both. August 8, 2014
Rated 5 out of 5 by Excellent experience Others have said this before, and I agree: this is one of the, if not the best Aloft in the system, at least in the US. The staff is exceptional, and the location right in the heart of Asheville convenient. They took good care of me as a Platinum member - very much appreciated. Overall highly recommended. August 9, 2014
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