Rated 4.1 out of 5 by 79
Rated 4 out of 5 by bostons14 good experience
nice boutique hotel....comfortable....bonus bar and food in lobby.....too bad the room phone did not work
September 18, 2014
Rated 4 out of 5 by fieldbus The rooms in this hotel are very functional
The rooms are laid out with good freatures and are very comfortable. Loacation next to Wonderland and great shopping make this hotel an excellent choice. The gentlemen who checked us in was very helpful and friendly.
September 16, 2014
Rated 3 out of 5 by Manney Good location
The hotel is wellplaced within the shopping environment and faraway from the noise of the shopping complex. Erxcellent location.
September 15, 2014
Rated 4 out of 5 by ArizonaBob Nice rooms.
At check in I was told by staff that we had already checked in. That was obviously wrong. After ten minutes on the computer I was told that our room with two queens was available. We had booked a king, He would not listen and insisted that we had booked two queens.
Obviously they had given our king to someone else i.e. the first person they checked in as me. I would have appreciated honesty in this situation, not an argument inferring that I didn't know what I was talking about.
What is "SPG".
September 8, 2014
Rated 5 out of 5 by Elise Great stay!
Great night of sleep! Stay met all of our expectations - clean room, comfy bed and pillows, quiet in the room, AC working properly and friendly and helpful staff! Highly recommend!
September 11, 2014
Rated 1 out of 5 by SPlatinumG Paper thin walls - stay away!
I have stayed at this hotel on two occasions. Each time I left more tired than when I have arrived. There is nothing soundproof about this hotel. You can hear your neighbours "sleeping together" from both sides of the walls and they can hear you too. They sound like they are in "your" room. The staff never ask you anything like "how was your stay" they act like they don;t even see you when you are dropping off your keys. Luckily for them.
I almost never leave reviews but the fact that this happened 2times out of 2stays I think it is worth warning other SPG member.
Also, I am a platinum member and they say they don't have any rooms as upgrades, apparently all the rooms are the same.
January 2, 2013
Rated 2 out of 5 by CorA1985 Good room, clean facilities but service was terrible
We had our Wedding reserve a block of 40 rooms for this hotel. There were complications from the start and over half our guests ended up booking outside of the block of rooms or at another hotel in the area due to Alofts belief that the block never existed even though we had a contract to prove it.
We were promised from the point of sale over the phone when I reserved a room for 2 nights that for the wedding night we would receive something special. That never happened.and the view provided was of a storage lot for scrap and boats.
I was also told when checking in for the second night that I didn't have a reservation by the Manager even though the desk clerk was already in the process of signing me in and had my reservation on screen.
November 26, 2012
Rated 4 out of 5 by Shosh1972 Good stay @ Aloft
Very clean, had most everything you can need. Only downfall is not much room for clothing. I would recommend bringing your own hangers with you. Breakfast was VERY good with an excellent variety. Will definitely stay at this hotel again.
September 5, 2014