Rated 2 out of 5 by chatvite Noisy, No Comforts From Home
The walls are paper-thin. They play loud live music in the lobby past 10:30 pm on a Tuesday night... good luck trying to get to bed early as the music carried right up into my room. I called the lobby just after 10pm to ask when the music would end. They told me they were on their last song. It went on for another 20 minutes. All I could hear was the banging of the bass. No drawers to unpack. There really isn't a closet, but a few "hooks" to hang your clothes on. Trying to be trending, but rather just a bit annoying. Couldn't sleep due to noise, Couldn't really get comfortable and I had to stay there 5 nights. I'm still recovering. Indoor pool is tiny! Don't plan on swimming, just wading.....
May 20, 2013
Rated 5 out of 5 by Blossom Aloft, Chapel Hill
I was pleasantly surprised upon entering my Aloft room at Chapel Hill, SC. I don't know what I expected, but I liked the modern décor. The bed was very comfortable and even the pillows were flatter than other hotels we had recently visited who used pillow cases tooooo small for the pillows! The only thing we wished was for another chair and another source of light. The one on the sdsk interfered with watching TV and the overhead one wasn't bright enough as it lights the bath area and the bed area. Staff was very cordial, answered all questions and knew the answers to the information we asked for. We will use Aloft again in our travels.
May 15, 2013
Rated 5 out of 5 by Lisa47 Friendly but professional atmosphere
I loved the contemporary feel and the entertainment in the lobby most evenings. Staff was excellent and the complimentary vallet service was definately a perk!
May 20, 2013
Rated 5 out of 5 by FrankB Friendly customer service, great hotel
Nothing but good things to say about my stay. Love Alofts.
May 13, 2013
Rated 5 out of 5 by Sedrano UNC Chapel Hill Graduation Weekend
Exceptional stay. Desk help and service was superb. Hotel went out of their way to make this a special weekend.
May 13, 2013
Rated 5 out of 5 by Djq2013 Amazing!
The staff, the room, the lobby were amazing! The best bed I've ever slept in a hotel. I wish there were more of the properties!
May 11, 2013
Rated 2 out of 5 by Lana13 Definitely not for everyone!
Clean and friendly and helpful staff but let down by details like catering: food and setting are no better than airport or road-side cafe style. Also, the deco style (cheap and cheerful) is not for everyone, and the same goes for the rather loud muzak piped throughout the hotel. My room was a little chilly and I couldn't control the air conditioning. The pool is laughably small but the gym is fine. In all not good value for money.
May 6, 2013
Rated 1 out of 5 by Unsatisfied10000000000000 Everything's fine if you don't ask questions
On my wedding weekend, was charged twice for same room; had to pay a third time for another room.
Here, the customer is not in the right; the manager is most insistent that he's right.
He was unapologetic, rude (He told me I needed to learn how to listen!), and unwilling to work with us to resolve this.
Don't waste your money or the manager's time!!! They're jerks!
April 30, 2013