Rated 4 out of 5 by journeyperson The hotel is very nice
Enjoyed everything about this hotel. Just need to make sure enough staff is available at the front desk. My check-in person was alone and ended up putting 4 calls on hold to help me.
November 18, 2014
Rated 4 out of 5 by Dae007 Pleasant stay
Aloft complemented the beauty and laid back nature of Chapel Hill
November 16, 2014
Rated 4 out of 5 by Lizc314 Overall good but...
I really enjoyed staying at your hotel this past week while attending the WASH and Health Conference at the Friday Center.
The one major concern I had was with a young woman (short blond hair) that appeared to have a cold who kept touching her face/nose every few seconds while I was paying for my breakfast sandwich. This was, to be honest, pretty gross and unacceptable. I get people sometimes have to come to work sick, but can we make sure others have access to tissues and or hand sanitizer when dealing directly with the public? This would be really appreciated.
October 21, 2014
Rated 1 out of 5 by Unsatisfied10000000000000 Everything's fine if you don't ask questions
On my wedding weekend, was charged twice for same room; had to pay a third time for another room.
Here, the customer is not in the right; the manager is most insistent that he's right.
He was unapologetic, rude (He told me I needed to learn how to listen!), and unwilling to work with us to resolve this.
Don't waste your money or the manager's time!!! They're jerks!
April 30, 2013
Rated 5 out of 5 by jmmfam I loved it and pets loved it!
This is my new favorite hotel! Best travel experience ever! Staff was courteous and very helpful. Loved the concept of a 5 star hotel without all the extra charges for every little thing....complimentary WIFI, valet parking, water bottles etc. ARF program for the dogs was exceptional, no pet fees or deposits, doggie bed, bowls, placemat, and treats provided.
February 9, 2012
Rated 2 out of 5 by disappointed2112 chapel hill
Lobby was uncomfortably warm. Carpets in the room are worn and frayed at seams. Light in shower was burned out. Sandwich I selected in refuel seemed stale/old. Just not what I had come to expect based on previous stays.
August 21, 2014
Rated 2 out of 5 by CHRon Bad service and Euro-cheap
First, I need to tell you about my seemingly simple request to extend my stay by one night. I called the morning of my arrival and asked about extending my stay one night. I was told that there were no king size beds available for the next night and that I would need to change rooms. No problem! I then asked if I could just check in to a room with queen beds and stay in the same room for two nights. This is when the craziness started.
I was told that even though they had rooms with queen size beds, I would not be able to do this because it would require canceling my reservation and creating a new one, but it was too close to checkin time to cancel my reservation. I asked to talk to a manager, who them repeated the same nonsense. I explained that if I needed to change rooms, I would just go to another hotel. She had no problem with this, so I hung up on her and made a reservation elsewhere. It's rare to see a business that will so blithely inconvenience a willing customer!
When I checked in for my one night at the hotel, I was grateful for the manager's intransigence. Those of you looking for an American copy of a mid-priced, slightly dated European hotel won't be disappointed. You get a small room, with cheap looking Euro-contemporary decor. You get a noisy AC unit, a noisy refrigerator under the sink, hand towels that you need to walk around the corner to use, over-stylized fixtures, etc. At least you get washcloths. The cleanliness level is southern European, not Northern European.
The WXYZ bar, has wines that you will recognize from your local grocery store in an ugly, poured concrete setting with trendy lighting. It has a weird, nouveau, "Martinis with Stalin" feel.
It all feels strangely out of place in Chapel Hill, where land is comparatively cheap and people are accustomed to good service.
May 14, 2012
Rated 4 out of 5 by Tanya77 Nice for Business Trips
This hotel is overall a nice place to stay. Parking can be a bit of an issue if the hotel is packed and the parking deck is very confussing because if you self-park, there is very limited parking for hotel guests. I would recomment to valet park (it is still $10 per night either way)!
September 29, 2014