Rated 5 out of 5 by Salvo26 A pleasant surprise
I've stayed at several other SPG properties - always a pleasant stay. When I walked into the lobby of the Aloft, I was a little concerned. It's not your typical hotel - It's modern, trendy, and sleek. My fears were totally unfounded. We had a very comfortable stay. The Aloft was situated in a perfect place for our visit. We were visiting a friend in the hospital at UNC and it is literally minutes away. It's also close to restaurants and shopping centers. While they don't have a restaurant on site, they do serve a hot breakfast. Our omelets were perfect. They also have snacks and light food available 24/7 at the Grab and Go area in their lobby. And there are restaurants within walking distance, right next to the hotel. There's a bar and lounge that's open in the lobby - great for socializing without being confined in a dark room. I didn't realize the property was pet friendly, but it was a nice extra. There were several guests that had their pets with them, which gave the property a real homely feel. It was nice to interact with the pets during our stay. Our room was comfortable and laid out nicely. My husband loved the shower area. The staff is very professional, friendly, and accommodating. We got a great night's sleep - room was very quiet. If I come back to Chapel Hill, I will definitely stay at the Aloft. And I will look for them in other locations during my travels. I will gladly recommend the Aloft in Chapel Hill to my friends.
July 20, 2014
Rated 5 out of 5 by Markie1954 Eclectic , modern appearance
Excellent staff, very clean comfortable great temperatures on rooms and very good water pressure
July 15, 2014
Rated 5 out of 5 by mdtravel Yet another great stay; thanks to the staff!
My family and I stay at this property frequently and we have never been disappointed. I travel a lot and visit a lot of different hotels. There are two things that separate a great stay from an average or poor stay for me: a well-kept and well-designed hotel, and the associates at the hotel. In both cases, the Chapel Hill Aloft excels.
The staff at all turns is responsive, professional and caring. On the rare occasion when there has been a problem, it has been rectified and addressed immediately. That includes the wonderful people at the front desk (Corey is great!), the valet staff, the housekeeping staff, and the kitchen staff at breakfast.
The great stays that I've had at this hotel led me to do something I'd never done before: post a review on TripAdvisor. I did it b/c I so wanted to thank the hotel for making our stays enjoyable.
Another thing that I did, which I rarely do, is write a letter to the hotel's GM thanking that person for leading such a good team of people.
The Platinum recognition at this hotel has always been 'by the book', and has been automatic...no groveling needed.
I cannot recommend this hotel enough to those of you who will be in the Chapel Hill area.
July 9, 2014
Rated 5 out of 5 by TK2009 Nice place
THe Aloft Chapel HIll is a nice hotel with a convenient location just fve minutes from the highway and UNC-Chapel Hill. A nice feature is that there is a beautiful running trail through a forest preserve just a 1/2 block away. I will definetly stay here again.
July 7, 2014
Rated 5 out of 5 by Tdb05 Love Aloft
Friendly staff. Clean rooms. Pet friendly. We always enjoy staying at Aloft.
July 7, 2014
Rated 3 out of 5 by Christine1202 Misleading
When we made our reservation we were looking forward to staying at this modern & unique hotel. During the online reservation process we were offered a choice of rooms which included breakfast for an additional $10-$12; we selected the breakfast package as we weren’t familiar with the area. During check in we were given our breakfast cards and we asked where the dining room was located; the employee pointed out the area behind the front desk that had food items and explained that in the morning (from 7:00 – 10:00 AM) the window to the kitchen would be open where we would be able to order Belgium Waffles, made to order Omelets and other breakfast items from the menu above the window. There were tables and other comfortable seating areas throughout the lobby to sit so the lack of an actual dining room was not a problem.
The rooms were nice; there’s no lock on the sliding bathroom door (not a problem) but those with kids might want to know this as the shower is clear glass & the toilet is behind the door with the shower. The lighting in the room is great when the huge window area is open but if/when you close it to change clothes, etc. the lighting isn’t great. The only place to change clothes privately is the small bathroom/shower area behind the sliding door; everything else is open.
The pool area is nice with unique furniture and a sun deck outside with more unique furniture; the pool was a little cold but the indoor pool area is very warm.
We were disappointed in the staff and very disappointed at breakfast when the kitchen window was closed. To explain the disappointment in the staff; we walked past the two morning employees behind the check in desk without an explanation to the closed kitchen window until we finally had to ask. The employees weren’t busy with guests; just talking to each other. We were a little confused and trying to figure out how the ordering process worked; what we were able to select from with the included breakfast; etc. At no point did either employee turn and explain anything to us. I finally walked over to the desk and asked how to order from the closed window at which point one of the employees finally told us that the chef had to leave. I wasn’t upset that the chef had to leave as much as I was disappointed in the employees who missed the opportunity to let us know on our way in to the food area or shortly after we got there when we were walking around trying to figure out what to do. After we asked what we should do with our food cards they said we could select from the donuts, muffins, & breakfast sandwiches that were on the counter near the coffee, tea, & juice. Disappointing but still not a problem; after we each grabbed a breakfast sandwich, coffee & a muffin and sat down one of the employees came over and said that we had to check out at the desk. My husband apologized and said that we didn’t know how it worked; (unspoken – because there was a serious lack of communication from the staff) this is when I was seriously disappointed. The employee explained that each card was “worth $7.00” I think I noticed 7.00 (no dollar sign) on the card but never really thought about what it meant because if the value of the breakfast was only $7.00 I was certain it would have mentioned the limit during my reservation. I checked again today and it doesn’t. The $7.00 limit isn’t a problem; here’s the problem; that along with many other things was never explained. I would definitely have dined elsewhere! As a side note; the items were $4.00 and up so how is “breakfast included” with the room for $10-$12 a more desirable perk? If the chef were in we would have used our breakfast cards and spent double that for the extras such as coffee, juice and any side items.
It’s a shame that an experience like this; which I believe is totally avoidable; will probably make us choose another hotel in the future.
July 6, 2014
Rated 4 out of 5 by Gracie12 Nice for a wedding!
We stayed here to attend a wedding nearby. The common areas were very nice for large family groups to gather. We enjoyed our stay in Chapel Hill!
June 26, 2014
Rated 4 out of 5 by knott33 Modern Facilities
Clean, Modern Facilities. Only complaints is lack of parking for guest, around 20 spaces on site. And the street outside the room is very busy so you could hear traffic all night.
June 24, 2014