Rated 1 out of 5 by Dissatisfied27 A hotel that is trying too hard to be cool, but fails the basics
Poor customer service (amazing to find this in India, where it is normally so good), very tired decor, dark rooms, stained linen and towels, paint peeling on vanity surface, terrible buffet food, average breakfast, banging dance music in the gym (sound system setting inappropriate for small space), staff unwilling to clear dirty plates at breakfast unless asked, staff not understanding when I wanted my laundry back so I had to ask four times. It was a comedy of errors.
November 28, 2014
Rated 3 out of 5 by RamanS Breakfast service
Few things you should improve here:
- Dresses of the staff assisting guests is not upto the mark. Gilrs wearing flourescent tops with jeans ( dirty) doesn't look nice. Even boys are diffcult to identify from the guests
- Tea/Coffee should be served on the table and not kept behind breads.
- Layout of food also needs little more imagination
- Overall the staff needed training to handle guests with more courteousness than they presented
Also, the room layout has one major problem:
The WC is located right outside shower area and towel stand is above the WC which is not convenient to access. It should be inside the shower area.
Should consider putting more lighting in the room to light up wall on which TV is mounted.
November 24, 2014
Rated 1 out of 5 by Chunlong Very very bad experience
I will not recommend this hotel at all. I just had a very bad experience with this hotel.
First day when I arrive, it is 1:00 am my timezone and I can not find the hotel taxi at all. it took me an hour's waiting time that late and made three phone calls to the hotel, still can not find, finally I had to get an other taxi myself. when reaching hotel, it is really tired.
Second morning, the hotel driver just sent me to a wrong location, totally I delayed for 1.5 hours with my customer meeting due to the heavy traffic.
I just can not believe this, you will keep hearing sorry and sorry again from the hotel staff and management, but indeed what a hotel customer need is very simple, just provide me a reliable service with good service mind set.
The staff will promise you to send you a SMS reminder on the hotel taxi details without asking your mobile number. He will write down you mobile number and in the end you never receive any SMS......
I have be a platinum number of SGP for few years, I never have such a experience!!
November 21, 2014
Rated 4 out of 5 by VivekB Clean, Trendy and Convenient
Staff was very friendly, room was great and the location really convenient when visiting any of the offices in Cessna Business Park like Cisco. Bar wasn't open when I stayed...they were still awaiting the permits to get issued. Food options are limited but whatever is there is good.
November 9, 2014
Rated 5 out of 5 by CiscoBusinessTraveler Just 1 block from Cisco Bangalore office
Really enjoyed the hotel. Staff was super nice and accommodating. Rooms/beds comfortable. It was perfect to walk to the Cisco Bangalore office just 1 block away. Only thing I didn't like is the club/disco music blasting in the dining area for breakfast, lunch and dinner. This hotel is highly visited by business travelers. We did not enjoy hearing the loud disco music first thing in the morning at breakfast. I would keep the music out in the lobby area or turn it off during breakfast and meal times. We want to wake up and relax not feel like we're at the disco, especially when most of us are jet lagged from long travel from Europe or the states.
June 23, 2014
Rated 5 out of 5 by JCA2014 Excellent customer service by every staff member
Each and every staff member from the security through to the general manager are exemplars of the customers service values set by the hotel.
The term going the extra mile is over used and in this case it absolutely does not express the level of personal responsibility each and every talent in the hotel took to make sure my stay was excellent.
Thank You all
November 2, 2014
Rated 5 out of 5 by Cliff07 A quality hotel defined by its quality staff
This new, extremely modern hotel can be defined by the quality of the staff working in it. Their attention to detail and ensuring the customer is having a woonderful experience is testament to the training they are given and the work ethic they apply. I would reccomend this hotel to anyone travelling to Bangalore and encourage them to engage with the staff to enhance their stay.
September 2, 2014
Rated 5 out of 5 by AnuB The hotel of swankier generation
I was amazed to see how a new era of young hotels can began with so much of success. So much of effort has been put in the detailing. The staff was prompt, the food was great and the room comfort was unmatchable. All this things make for a perfect stay. I wish all the best to the administration and want to thank all for the hospitality rendered to us while our stay.
June 24, 2014