Rated 5 out of 5 by RamanJ Great Hotel-Highly Recommended
I stayed at Aloft Bengaluru Cessna Business Park Hotel for 20 days from 2nd January 2015 and overall my experience has been exhilarating and the service was exemplary. From the time I checked in and right up to the time of check out, the entire staff has been extremely friendly, polite, caring with smiling faces and ever ready to help.
Throughout my stay, I had engaged with a good chunk of the operating team from the General Manager downwards and they all had one motive in mind - guaranteed customer satisfaction.
Mr Ather and his front desk team were always there to meet and greet you every morning and make your day. When I go to the restaurant, Mr Vikas and his team would be there always to serve just what I need with ever smiling faces.
Due to health issues, I had restrictions in food intake. The kitchen staff duly helped out in making special preparations to meet dietary requirements. I wish to sincerely thank Mr Sameer and his ably assisted chefs Mr Manmohan and Mr Moorthy for their authentic delicious specially prepared North Indian and South Indian dishes respectively.
I had some IT glitches being unable to send emails form my lap top. Mr Monish from the hotel’s IT department provided expert service to fix the problem.
On the housekeeping side, Jarna's team did a tremendous job in servicing the rooms regularly and assisting whenever necessary.
The hotel provided free transport to a close by health centre daily and driver Mr Vijay waded through the horrendous traffic patiently on a daily basis.
I became part of one big family and overall, I enjoyed my stay at the hotel very much due to outstanding customer service, high quality food service, good modern facilities and dust free environment since it is located inside the business park and away from the main road.
Well done Mr Faiz , please keep up the good service and I hope to visit the place again.
January 27, 2015
Rated 5 out of 5 by CiscoBusinessTraveler Just 1 block from Cisco Bangalore office
Really enjoyed the hotel. Staff was super nice and accommodating. Rooms/beds comfortable. It was perfect to walk to the Cisco Bangalore office just 1 block away. Only thing I didn't like is the club/disco music blasting in the dining area for breakfast, lunch and dinner. This hotel is highly visited by business travelers. We did not enjoy hearing the loud disco music first thing in the morning at breakfast. I would keep the music out in the lobby area or turn it off during breakfast and meal times. We want to wake up and relax not feel like we're at the disco, especially when most of us are jet lagged from long travel from Europe or the states.
June 23, 2014
Rated 1 out of 5 by Dissatisfied27 A hotel that is trying too hard to be cool, but fails the basics
Poor customer service (amazing to find this in India, where it is normally so good), very tired decor, dark rooms, stained linen and towels, paint peeling on vanity surface, terrible buffet food, average breakfast, banging dance music in the gym (sound system setting inappropriate for small space), staff unwilling to clear dirty plates at breakfast unless asked, staff not understanding when I wanted my laundry back so I had to ask four times. It was a comedy of errors.
November 28, 2014
Rated 5 out of 5 by MahatmaGandhi Awesome stay
Things I like:
1. Peace and quiet
3. Courtesy by staff
Things I dont like
1. Shower speed.
2. Choppy internet.
I dont care about the jarring colors worn by staff at breakfast or crazy loud music at the gym.
January 12, 2015
Rated 5 out of 5 by Cliff07 A quality hotel defined by its quality staff
This new, extremely modern hotel can be defined by the quality of the staff working in it. Their attention to detail and ensuring the customer is having a woonderful experience is testament to the training they are given and the work ethic they apply. I would reccomend this hotel to anyone travelling to Bangalore and encourage them to engage with the staff to enhance their stay.
September 2, 2014
Rated 5 out of 5 by AnuB The hotel of swankier generation
I was amazed to see how a new era of young hotels can began with so much of success. So much of effort has been put in the detailing. The staff was prompt, the food was great and the room comfort was unmatchable. All this things make for a perfect stay. I wish all the best to the administration and want to thank all for the hospitality rendered to us while our stay.
June 24, 2014
Rated 5 out of 5 by Harry Top Rate Team !!
This is a brand new hotel, it's only just opened. Yet the team that runs this establishment make it look like they've worked together for ages - really professional. They really make you feel welcome and comfortable. I've had a great visit. Thanks & Congrats !!
June 21, 2014
Rated 3 out of 5 by RamanS Breakfast service
Few things you should improve here:
- Dresses of the staff assisting guests is not upto the mark. Gilrs wearing flourescent tops with jeans ( dirty) doesn't look nice. Even boys are diffcult to identify from the guests
- Tea/Coffee should be served on the table and not kept behind breads.
- Layout of food also needs little more imagination
- Overall the staff needed training to handle guests with more courteousness than they presented
Also, the room layout has one major problem:
The WC is located right outside shower area and towel stand is above the WC which is not convenient to access. It should be inside the shower area.
Should consider putting more lighting in the room to light up wall on which TV is mounted.
November 24, 2014