Rated 5 out of 5 by TA123 Outstanding Customer Service
Your staff provided outstanding customer service from the moment I checked in until the time I checked out. One particular employee, at your Jacksonvile, FL location was AMAZING!!! My flight home was canceled and and I had to extend my stay for an addtional day, she ensured that I was able to keep my exsisting room, provided me with information on nearby attractions and also made sure to arrange for transportation to the airport. She went over and beyond my expectations.
September 29, 2014
Rated 5 out of 5 by CEVA16 This hotel has a great staff
The staff was very engaging and made me feel very welcome
October 3, 2014
Rated 5 out of 5 by ssmithmd Relief!
After staying at a very bad hotel the night before, we switched to the Aloft for the next two nights of our stay and the change was dramatic! Great staff, clean hotel and room. no smell of smoke, and prime location! What's not to like! Would stay here again and again.
September 29, 2014
Rated 2 out of 5 by MarkTexNYC Disappointing stay
This was my first ever Aloft stay. Normally I stay elsewhere when in Jax.... but couldn't resist given the Aloft brand a try. My stay left much to be desired.
- Nice, comfy beds with good linens, fitted sheets (none of that using flat sheets on the bottom junk), and a nice, clean simple down comforter
- Great walk in showers -- shower head itself could be better, though
- Bliss toiletries -- EXCELLENT TOUCH
- Mini fridge
- Decent-ish rate
- Decent enough outdoor pool - nice lounge chairs, but pool is small
CONs..and there are quite a few:
- AC in the room never cooled the place down...and the way the unit is positioned under a table it diverted the air toward the bathroom -- TERRIBLE design
- Fairly inept service--- I understand it's a new property, but each time you asked a question it seemed that no one knew what was going on
- Rarely was there anyone at the front desk when I needed something
- FIxtures in the room (toilet paper holder, towel rack) fell off the wall when I was there -- indicated really poor quality construction
- The bar seemed to close early EVERY NIGHT
- For you platinum folks reading this -- this property def doesn't cater to the frequent traveler with those perks we've come to love and expect.
- WiFi free but messed up - had to call tech line twice.
OH YEAH -- and fire alarm went off at 4am -- stayed on for 30 minutes - no explanation or apology from hotel.
March 5, 2012
Rated 5 out of 5 by QueensChic114 Best Sleep EVER!
I stayed at Aloft Jacksonville Tapestry Park last week with my boyfriend and we LOVED IT!! The hotel lobby, bar, patio areas and rooms have a very trendy, modern look that didn't feel cold. The King Room we had was pretty big and the bed was one of the most comfortable beds I've ever slept on! I haven't slept that good in years!
The room was nice and clean, fully stocked and very tidy!
Checking in was quick and easy, and the staff at the front desk was very attentive and answered every question we had.
If I find myself in Jacksonville again, I will DEFINITELY stay at Aloft Jacksonville Tapestry Park!!
September 20, 2014
Rated 2 out of 5 by 96RT The staff needs hospitality training
I rarely ever write a review, but since Starwood sent it, I will write it. This hotel is consistent in lacking courtesy, hospitality, and knowledge. The check in staff may benefit from training on how to handle guest’s needs, especially by not placing frequent travelers on the first floor. That is hospitality 101. They always direct me to the website to see if I am receiving points, and claim that they cannot allocate my points toward my airline. There has not been a check in attendant that knew what they were doing. Although I do not frequent the lobby / bar, my first experience was disappointing. The bartender was clueless in how to pour a simple drink, and said, “I think this is one and a half ounces. Yeah, it is! I’ve been doing this for 7 years.” This hotel is run in a very casual way to match the lofty atmosphere. My impression is that if you want something; please don’t bother the front desk when you can get it yourself. I would encourage this hotel to consider training, training, and some more training!!!!
December 5, 2011
Rated 1 out of 5 by Stanley32 Never again at an Aloft
Although I'm Platinum, I was told I couldn't receive a breakfast voucher, because of the room rate I paid. When I insisterd, it was given to me. The next day the manager told me that Aloft was not upscale like the rest of the SPG hotels, they don't give perks to Platinum guests, and the clerk shouldn't have given me the voucher. Because she did, and I used the voucher, she'd see that I don't get my usual 250 points. When I told her that was the last time I'd ever stay at an Aloft, she said that was fine.
February 27, 2012
Rated 5 out of 5 by Ibethany A Different and Delightful Experience
No microwave in room and no ice machine threw me for a loop at first, but it was just a matter of appreciating the vibe of Aloft. I like the arrangement of the room that allows a private dressing area. The TV was centered on the wall making it easy to see from both beds. The staff was outstanding. They accommodated my request for a handicapped room to assist my daughter as she recovered from knee surgery, helped me with scanning paper documents and were just so pleasant. They allow dogs, have a great lobby, Yeungling on tap at the bar and a microwave and ice available in the lobby kitchen area. I will stay again when I visit UNF!
October 15, 2013