Rated 4 out of 5 by Eggman Working the Kinks Out
I just checked out of the Aloft after a 4 night stay. Upon reading SPG reviews I was afraid it would be a miserable experience. I have to say, I was pleasantly surprised.
Many of the problems other reviews seem to have been resolved. The staff was pretty well trained, the room fridge worked, coffee and tea in the room, a trash can in the bathroom. I received a 125 point Gold member bonus at check in.
All in all it was a very good experience. The location next to ExCeL was very convenient. In comparing notes with friends who were in nearby hotels, the Aloft appeared to be superior.
I would not recommending staying there, however, if you aren't attending an event at ExCeL due to its remote location.
March 10, 2012
Rated 5 out of 5 by Chris208 "Aloft Excel - Just Far Enough Out"
Aloft Excel is excellently located because it is an easy trip to City Center but is away from the noise and hustle bustle of London.
Highly recommend Aloft Excel - would stay there again and again.
August 7, 2014
Rated 5 out of 5 by Edwards95 Enjoyable stay.
Really enjoyed our short break at Aloft Excel.
Rooms were very comfortable, excellent sleep every night. Great shower.
Easy access to Excel and DLR tube stop.
August 7, 2014
Rated 5 out of 5 by ARibeiro Really good quality and modern
Really modern, great service, luxurious and i would advise anyone.
August 7, 2014
Rated 5 out of 5 by Bingodog The best place to stay in London
This is truly my hotel of choice in London. After many stays in several hotels in London, I finally had the chance to stay at the Aloft Excel. I stayed before at other Aloft, so I knew that they are hip and trendy places, even if usually they are located away from the centre of the city. In this case however the location is just perfect. It's minutes away from London City airport - in fact you can even walk from the airport to the hotel in less than 15 minutes. And still it doesn't feel at all like an "airport hotel" - because it isn't! Next door is the Excel centre, so if you have to attend an event there, the Aloft is your best choice. If you want to go into central London, the DLR station is literally behind the hotel (leave the hotel from the second floor to reach the station), and it takes less than 30 minutes to get to Westminster, and just about 40 minutes to get to South Kensington for instance. From many hotels in the centre of London it would take longer in fact - the Aloft is so well connected. And it's just minutes away from the Docklands, the O2, the new cable car (the Emirates air line) which provides fantastic views over the east of London, and the Olympic park. If you've been to an Aloft before, you will be familiar with the rooms: very functional design, wonderful bed, fast and free wifi connection, great shower and Bliss amenities, coffee and tea, free bottled water and great magazines (including Wallpaper* - and you can find many more magazines, including Time Out, at the entrance of the hotel). The Aloft London has a very good gym, with top class equipment and plenty of natural light; and a pool, sauna and steam bath which are true luxury. I found it really wonderful to start the day at the gym and pool and go back there at the end of the day. The wxyz bar is also very nice - great staff, affordable prices, and plenty of space which is perfect either if you are alone or in company. The staff at the front desk is one of the kindest and helpful I've met - no attitude, always ready to help, professional and yet incredibly friendly. All this makes the Aloft a perfect place to stay in London. Unless you want to stay in a place right in the center the Aloft has the best transport connections, superb facilities, a young and trendy atmosphere, and the nicest staff.
July 2, 2012
Rated 5 out of 5 by KayFS O2 Weekend
Stayed at this hotel as we were visitng the O2 Arena. Although the hotel is out of the way of the city, the transport links are excellent. A bonus when the 02 experience is over and you are going away from the Central London crowd.
The hotel room was light and airy and the shower was great. Need to sort the paper cups tho.
Breakfast was a nice surprise given some of the reviews I'd read. I fact we thought we would have to dip out and find somewhere to have breakfast, but in the event stayed and enjoyed.
All in all, if I was visitinbg the O2 I would stay again. But if my stay was more about Central London, would probably look elsewhere.
July 15, 2014
Rated 5 out of 5 by AndiR Great location and facilities, nice staff
Stayed there now for the second year in a row for the London Triathlon. Reception staff are always very accommodating given we come with 2 bikes and 2 kids. We will be back!
August 4, 2014
Rated 5 out of 5 by wysiwyg16 large room great facilities
Large well laid out rooms. good pool and sauna. handy 24 hr snack arrangement. i stay regularly as it is conveniemt for the DLR and better value than central london hotels
August 4, 2014
Rated 5 out of 5 by AlexSmirnoff Modern hotel with young and friendly staff
The standards and services were for 5*.
August 3, 2014
Rated 4 out of 5 by ciarpd Our stay
A very smart hotel, let down by the average restaurant. The rooms are well equipped and comfortable.
August 2, 2014
Rated 4 out of 5 by EMMMDV TRANSPORTATION
I took taxi's twice to get to the hotel. Twice the acb driver had no clue how to get to the Eastern Gate ( no problem of the Western Gate and all other hotels there ).
When we ask for a cab at the receptiond nesk, they should propose the black cab alternative not only the expensive mini cab " monopoly ".
July 31, 2014
Rated 4 out of 5 by ncmc Lovely Modern Hotel
I was really impressed by the lovely modern feel of the hotel. the staff were all very friendly and helpful. Food and drink were great and very reasonably priced. If I had one small moan it would be that the room layout could have been a bit better, i.e a mirror in the main bedroom area with plug sockets near it for use with a hairdryer.
July 30, 2014
Rated 5 out of 5 by tuca Great hotel
I really like the ambience; room decor and space specially the bathroom. Excellent layout.
July 31, 2014
Rated 5 out of 5 by Derek29 Best staff in London
Came for double birthday weekend with my wife, and other family members. The hotel was great, with excellent security features (e.g. lift). The staff, and I met many during the weekend, were ALL unfailingly courteuos and SO helpful. Nothing was too much trouble. Absolutely brilliant!
Thanks for an unforgettable weekend.
February 10, 2014
Rated 5 out of 5 by Judd2014 this hotel has great amenities and nice new rooms
We traveled to Europe for our summer vacation, and were disappointed in the small rooms and small beds UNTIL we arrived to the Aloft. There was a slight hiccup upon arrival with the system, but once that was fixed, the service was excellent. It was a little far from the popular attractions and sights, so we didn't spend a lot of time at the hotel, but did like the modern rooms and the gym/pool was great!
we had nightmare guests on our floor one of the nights, so that affected our sleep all night long, but the staff took care of the problem, and those guests were gone the next day. We would stay there again!
July 14, 2014
Rated 5 out of 5 by DirkThrust Spotlessly clean and well managed
Very good modern hotel which is well managed without fuss. Reception staff are welcoming and efficient as are all the other members you come across. Excellent little mini breakfast and snack bar and a nice bar area too, room cleaning is excellent, rooms comfortable too
July 28, 2014
Rated 5 out of 5 by Msull0809 Excellent staff nice hotel
Very nice hotel, no complaints, nice food and lovely staff in the Resturant. The only issue I can think of is the go green campaign. It's a great thing to do offering points or voucher in lieu of room cleaning but it only lasts for three nights (no clear till the fourth night) and no matter how many time you remove the door hanger to encourage towel or tea/coffee replacement nothing happens. I stayed five nights with no room clean, towel or bedding change but most importantly (for me) no tea or coffee. Please consider restocking the basics. A big thank you to all the wonderful staff for a pleasant stay.
July 13, 2014
Rated 4 out of 5 by Bitsymac Nice Hotel
Had a.very pleasant stay in this unique looking very modern hotel .nice sized room whith kingsize bed and view over river. Clean and comfortable and easy to travel into the centre using the DLR
July 28, 2014
Rated 5 out of 5 by companyof6 Excellent hotel
Excellent bed, shower, service, breakfast
July 29, 2014
Rated 5 out of 5 by tibiaoli Beyond my expectations
Close to the DLR, spacious rooms, great breakfast, very nice experience. Highly reccomended in view of extremely good price/quality balance if compared with standard in London.
July 28, 2014
Rated 5 out of 5 by emperor12 Very slow service
Book for a meal in the evening. Staff seemed a bit startled over our arrival despite having booked the reservation. Ordered our food around 9.35pm but by 10.05pm food, starters or anything were no where to be seen. Waiters and waitresses completely did not notice we were just sitting there with no food. Asked the waiter for the hurry up, food finally came after 15 mins even though waiter said two minutes. The food was great, do not be mistaken but the service was simply so poor. Everything else after else came relatively quickly after we expressed our disapproval. However when it came to signing the bill, we were charged nearly a 1/3 more than what we ordered. The waitress dealing with us was very patient though. But in the morning, a cold greeting from the staff at breakfast around half past ten, was told to just sit anywhere. Previously we stayed at Aloft and had the breakfast buffet, we were taken to our table and were assisted attentively. This time was not the case. The staff in the morning seemed worse than the staff in the evening, very glum looking and almost not at all friendly - no smiles, no manners and no politeness.
July 28, 2014
Rated 4 out of 5 by Natts25 This hotel has good facilities and is in a good location
This hotel is in a good location with excellent transport links. Staff are both professional polite and respond to customers needs effectively. The rooms are excellent and the facilities are good. The Restaurant served very good food and wine.
July 27, 2014
Rated 4 out of 5 by Phil2703 rest & relaxation
lovely room, great service, but take your own bottle opener just in case ;)
July 28, 2014
Rated 5 out of 5 by Robbie48 This hotel has great features
We stayed in the hotel for seven days.It is a lovely hotel, easy access and transportation.
Especially I want to mention the excellent service that we get in the restaurant during the breakfast.
In any new trip to London I shall most likely stay in your HOTEL.
July 26, 2014
Rated 4 out of 5 by Darrell Aloft Excel
Quality Aloft Hotel - much larger in open space with good restaurant attached - next to convention center if that was an event attending. It is however, far from Central London and even farther to Heathrow. Have to take the DLR to the London Tube before you can then make your way into city center. Good value considering the cost of central london hotels - just a trade-off in time.
July 23, 2014
Rated 3 out of 5 by Steve5009 Good hotel but had trouble getting our room cleaned.
Nice and close to the Excel centre. Quite new and close to the DLR. Some of the staff seemed new / inexperienced. Our room keys weren't set properly and it took three attempts to get it right. We put the green sign on our door once and then had to ask to get the room cleaned even after we took the sign off the door. It got cleaned once more (reluctantly, it seems). Being green doesn't mean not emptying bins or making the bed.
July 21, 2014
Rated 5 out of 5 by sniggy11 Excel event? - stay here!!!
Very reasonably priced compared to the other onsite hotels at Excel which aren't as nice. DLR goes straight to the hotel and you don't have to cross any roads to get to Excel.
Hotel fantastic, very flash. Staff brill. Cleanliness excellent.
Only downfall is breakfast is VERY expensive but we managed to find a more reasonably priced alternative at Excel.
Holding facility for baggage, so if you need to leave your room but still have an event to attend, you can leave your suitcase behind and pick it up later.
May 11, 2012
Rated 5 out of 5 by Shooey2 Beautiful, modern, comfortable hotel.
I enjoyed every minute of my stay here. With great design features, fantastic gym and pool facilities and a beautiful and comfortable room, I cannot wait to stay again!
July 24, 2014
Rated 4 out of 5 by LJMc Theatre weekend at Aloft Edexel
The Hotel is about 35 minutes by DLR and Underground from covent garden- You do need to change from DLR to Underground, the instructions on the DLR and Underground are pretty clear, the ticket machines however are not so you may need to research buying your tickets.
Hotel is very comfortable, the staff were very cheerful and helpful. Sunday buffet breakfast was lovely, freshly cooked, hot where it should be and chilled in the right places,very well stocked.
Swimming pool, steam room and sauna were all good, plenty of towels to use.
Around the hotel there were plenty of sofa to snooze post swim before we headed home.
June 30, 2014
Rated 4 out of 5 by bcoco Modern hotel away from the tourist traps
Easy commute to Canary Wharf if you don't like being near the tourist traps.
July 23, 2014