Rated 1 out of 5 by mylifeonaplane Not ready for prime time
Arrived in the afternoon during the week and their systems were down. They find my reservation and I ask if I've been upgraded. I'm told they don't have suites. I'm not asked what type of platinum amenity I want. No worries.
I go to my room and turn on the heat because the room is freezing. 15 min later the temp hasn't increased so I call the front desk and they send maintenance. He tells me to leave it on auto. 20 min later still no heat. Maintenance returns, opens the ceiling cover and water dumps on the floor. My next room is magically a suite.
Upon checkout the front desk clerk asks me for my card. I tell him it's a pre-paid reservation. He tells me "they don't do those." Two days later I see 2 charges from the Aloft on my account...
I'm platinum so obviously have stayed at a fair share of hotels. This is still a fairly new property so you could attribute the above to growing pains however I would be more likely to attribute it to poor training or employee selection. The employees were all relatively young and obviously lacked significant hospitality experience.
In short, I have no desire to stay here again.
February 7, 2012
Rated 5 out of 5 by KayFS O2 Weekend
Stayed at this hotel as we were visitng the O2 Arena. Although the hotel is out of the way of the city, the transport links are excellent. A bonus when the 02 experience is over and you are going away from the Central London crowd.
The hotel room was light and airy and the shower was great. Need to sort the paper cups tho.
Breakfast was a nice surprise given some of the reviews I'd read. I fact we thought we would have to dip out and find somewhere to have breakfast, but in the event stayed and enjoyed.
All in all, if I was visitinbg the O2 I would stay again. But if my stay was more about Central London, would probably look elsewhere.
July 15, 2014
Rated 5 out of 5 by Kheadi We'll be back.
My husband and I spent two night at this hotel as we were attending an event at the O2. The location is great for the O2 and because of this we'll be back. The room was spotless, very cool and modern. I liked the green policy but was surprised to discover that opting to not change your towel also meant the room was not made up at all. Staff in the bar were great, the bar food menu was very basic and after a concert we could've done with a better choice of food. Staff at reception seemed a little inexperienced and we did not receive the 10% discount off bar food that we should have being SPG members and reception were unaware of this offer.
So overall a couple of minor negatives but we had a great stay and will definitely use this hotel again.
March 22, 2014
Rated 5 out of 5 by Snowywinter Great location
The perfect place to stay for events at the O2, or in the West End. Flying home on the cable car after an afternoon at the multiplex in the O2 was a magical end to the day/start to the evening. Aloft is on top of the DLR which makes getting in the City, the West End and the South Bank quick and easy. With parking right outside the hotel it's a quick way out of town. Just watch it with the sat nav - the hotel is so new it's not on Google Maps or the car navigation. Just head for the City Airport side of Excel - Excel East and you'll find it.
January 21, 2014
Rated 5 out of 5 by me14149 hotel is excellent
absolutely wonderful. had a great time here. only wish room had drawers to put clothes into
August 31, 2014
Rated 5 out of 5 by 02PR60 Color me "HAPPY"
Not a vision of "W" Hotels...but an improvement ! I could not have been more pleased with all the charms that were easily part of my visit to this wonderful hotel. Starting with "Mo" and "Raphaelle" at Reception to the great restaurant on the 2nd floor, nothing could have been better. The stylish room in a beautifully designed, contemporary hotel could not be better (maybe just 1 chair in the room would be an improvement). I will chose to fly in/out of London City Airport again because of the extraordinary experience at your Aloft Hotel.
May 9, 2013
Rated 4 out of 5 by DCGuy2777 Remember Oyster Card
This is a beautiful hotel. It has everything you could ask of a Aloft/Starwood property. The front desk is very helpful, its directly next to the train to the city.
The only issue is that it is far away from anything in the center of London. It is not always an easy transfer. The best advice I got was to make sure I had an oyster card. You can use it between the different train lines and you don't have to stand in line each time for a new ticket. Also the fare on Oyster cards is significantly cheaper then paying for single tickets.
November 27, 2013
Rated 5 out of 5 by Goblue8420 Excellent!
This hotel met my expectations and exceeded it in so many ways. The parking at the hotel is cheaper than parking in major u.s. cities like Boston and new york. The tube has a stop within a one minute walk from the hotel. The rooms were spacious and comfortable. Free wi fi. The bar downstairs had a knowledgeable staff, good drinks, and a great seating area. Fede, thr onsite restaurant was good. The 24 snack shop was great. The staff was fantastic.
Thank you Julia and Inge for this stay. We all had a great time!
March 24, 2012
Rated 5 out of 5 by Judd2014 this hotel has great amenities and nice new rooms
We traveled to Europe for our summer vacation, and were disappointed in the small rooms and small beds UNTIL we arrived to the Aloft. There was a slight hiccup upon arrival with the system, but once that was fixed, the service was excellent. It was a little far from the popular attractions and sights, so we didn't spend a lot of time at the hotel, but did like the modern rooms and the gym/pool was great!
we had nightmare guests on our floor one of the nights, so that affected our sleep all night long, but the staff took care of the problem, and those guests were gone the next day. We would stay there again!
July 14, 2014
Rated 4 out of 5 by Bertus unusually not the same
i am a great supporter of this hotel and the staff in particular Francesco and the others on reception match any 5 start hotel for responsiveness. However this stay was marred by an unhelpful barman with respect to food. HENCE MY STARS ARE NOT REFLECTIVE OF THE HOTEL BUT MY EXPERIENCE ON MONDAY
August 20, 2014
Rated 4 out of 5 by Club2430 First time @ Aloft
On a 2 day business trip to London and determined not to suffer horrendous London West End/City hotel prices, so chose Aloft in Docklands.
Heathrow to hotel to 1 hour 30 minutes (40 minutes from Green Park tube) using public transport thought this was very good.
Hotel is situated next to Prince Regent on the DLR, with a covered walkway link from the station to the second floor of the hotel.
Check in, very slow as was buying drinks and snacks at the bar, as was check out in fact anything using the hotel’s IT system was horrendously slow due to “antiquated systems”, which is a very strange comment for an employee to use, considering the hotel is very new.
1. Zero Platinum “amour”. In fact very little was known about SPG plat benefits, apart from points or breakfast which I found quite strange
2. Thought it was very unnecessary for the housekeeping carts to be left in the hallway for the entire 2 days I was there (they did not move)
3. If a waitress is going to clean a spoon with her fingers, before handing to me, would prefer this to have been done out of sight.
4. The room was very dark with 2 small windows and dark furnishings
a. Hotel distance from West End/City, zero problem, especially considering value for money
b. Room, even with no plat upgrade, the standard room on floor 8, was excellent. I liked the room layout, very modern, great room design (apart from the poor lighting and dark furnishing), wonderful shower – didn’t even notice there was no bath!
c. Bed was EXCELLENT
d. One night ate in the west end, second night in Canary Wharf – again, location of hotel is not an issue
e. Leaving from London City Airport, the hotel is about 400 metres from the end of the runway. Unless you saw an aircraft level with the hotel, you wouldn’t notice..
f. As an SPG regular, I loved the design of the soap in the room by the hand basin – very very clever and SPG should take note… I could at least open and use the soap without having to fight the packaging..
Summary – I accept this is a relatively new hotel and will still have teething problems. Using the oldest IT excuse, the system is antiquated is daft at such a new hotel and for regular SPG members, the hotel should have better knowledge of the product/benefits.
All in all a very nice stay and I would stay again, very cost effective.. and very friendly reception staff..
August 26, 2014
Rated 5 out of 5 by Dansmeid Lovely long weekend
Great hotel with wonderful staff. Isabella on reception was so polite and helpful, an absolutely lovely person. Would love to go back again next time we are in London if only for the fantastic breakfasts!!.
August 20, 2014
Rated 5 out of 5 by Msull0809 Excellent staff nice hotel
Very nice hotel, no complaints, nice food and lovely staff in the Resturant. The only issue I can think of is the go green campaign. It's a great thing to do offering points or voucher in lieu of room cleaning but it only lasts for three nights (no clear till the fourth night) and no matter how many time you remove the door hanger to encourage towel or tea/coffee replacement nothing happens. I stayed five nights with no room clean, towel or bedding change but most importantly (for me) no tea or coffee. Please consider restocking the basics. A big thank you to all the wonderful staff for a pleasant stay.
July 13, 2014
Rated 5 out of 5 by Zaphron Great Hotel Great staff
From the minute I walked in the door stressed from driving in London and unpacking at the Exel the greeting was lovely and they bent over backwards to help.
After a hard day working the pool area was amazing to relax.
I am just about to book it again and all the people from other hotels that came to see me have decided to change hotels too.
Thank you and see you soon
May 28, 2013
Rated 4 out of 5 by LJMc Theatre weekend at Aloft Edexel
The Hotel is about 35 minutes by DLR and Underground from covent garden- You do need to change from DLR to Underground, the instructions on the DLR and Underground are pretty clear, the ticket machines however are not so you may need to research buying your tickets.
Hotel is very comfortable, the staff were very cheerful and helpful. Sunday buffet breakfast was lovely, freshly cooked, hot where it should be and chilled in the right places,very well stocked.
Swimming pool, steam room and sauna were all good, plenty of towels to use.
Around the hotel there were plenty of sofa to snooze post swim before we headed home.
June 30, 2014
Rated 3 out of 5 by Rich2809 Good value for London
This hotel is okay value for money in London and better value by far the the tiered SPG London Hotels.
Staff were great at check in and check out. Not a good restaurant I had a terrible steak there, but the rooms are clean and comfortable
Bar was ok, they had a promotion on with foursquare, giving 10% off your bar bill.
No recognition at all for being platinum
December 11, 2012
Rated 5 out of 5 by gerodie60 Fresh vibrant hotel with good access to city
Excellent facilities and ambience at this hotel. Staff very helpful throughout our stay. Buffet breakfast offered good choice, though space was at a premium due to numbers using the restaurant.
One downside was that in arriving back late on second day of stay and having paid for car parking there were no places available and was advised parking was first come first served. Apart from that inconvenience our stay was really great and would recommend this hotel.
August 11, 2014
Rated 5 out of 5 by nordbo Super hotel
Aloft Excel is a super hotel with great architecture both on the outside and inside. Nice and peaceful layout in the inner walkways as well. Gym, saunas and a pool is also great to have! Even though it is a bit far out from central London i think we only used about 35 minutes with DLR and the tube.
Also, a great management at this hotel :-)
December 7, 2012
Rated 5 out of 5 by Vincos WHAT THE WORLD NEEDS NOW…
OVERALL IMPRESSION: Amazingly affordable by London standards, well-run, all the boxes ticked. I’m a believer…this is the face of future travel.
SPG RECOGNITION: Not much leeway in an Aloft as all rooms are virtually the same but I did get a lovely Thames view and the breakfast allowance, when taken as the Platinum Amenity, is quite generous.
THE ROOM: The same as every other Aloft room but that’s definitely OK - well-designed and pleasantly furnished.
LOCATION: Depends on what you need to do in London. It’s literally right at the Excel Centre and there is a Docklands Station right there but it can be a long commute to central London with a couple of train changes.
EXCEEDED EXPECTATIONS: I felt that the staff while young and hip in the Aloft model were also very professional and striving to offer the top-end customer experience.
DID NOT MEET EXPECTATIONS: N/A.
ONE THING TO KNOW: The usually very good rates need to be considered against the mostly inconvenient location.
January 21, 2014
Rated 5 out of 5 by Ruth57 Fabulous hotel
Fab hotel very modern and comfortable. Very near to light railway and short walk to cable cars which take you over the river to the O2 arena. very clean rooms and comfortable king beds. Also a fridge in the room which was brilliant for snacks. staff were friendly and helpful. Would definitely stay again !!
August 10, 2013
Rated 5 out of 5 by Mecho Great value for money
Busy hotel - but everything works well & staff take pride in their jobs
Breakfast buffet excellent
April 28, 2014
Rated 5 out of 5 by Houdini Best Hotel Ever
I really loved this place. The staff were all very helpful and went out of their way to do extra things. They were flexible with their breakfast voucher scheme and nothing was a problem. This honestly was the best place I have ever stayed
March 9, 2014
Rated 2 out of 5 by MarkN Adrift
This is only half a hotel. No restaurant, no breakfast to speak of, unprofessional staff, minimal spg recognition, ludicrous car parking charges. Only positive is the decor in the public areas. Come on Starwood, we expect more of you. Give it a miss until it cleans up its act.
January 1, 2012
Rated 5 out of 5 by rishy10 Fab weekend :)
Me an my Girlfriend booked a double room over the bank holiday weekend... had a fantastic time, very pleased with our stay so relaxing and spa was very good. enjoyed our breakfast the next morning and would diffidently go back to aloft and stay there.
May 29, 2013
Rated 5 out of 5 by HawaiiSamurai Great Family Stay
With my spouse's flight delayed and my kids exhausted from international travel, I decided to book a room at the Aloft upon the recommendation of my spouse, who stays there regularly when in London. The staff was wonderful. They entertained the kids while I checked in and they were so excited to browse the snack bar while I reserved their Camp Aloft sleeping bags. It was wonderful!
August 12, 2014
Rated 5 out of 5 by MM14 Best Aloft
I have stayed at many Alofts and this particular hotel is the best of the bunch. Very modern and has a full service restaurant. Nice staff. I would recommend this hotel.
December 13, 2012
Rated 5 out of 5 by CGQ1 Modern comfort
Great room, really comfy bed. Only real complaint why have paper cups in the room - not what I would expect from a top hotel!
December 1, 2013
Rated 5 out of 5 by Maz24 Fantastic hotel
Stayed here on the 11th of august for one night, But on arrival at the hotel and seeing the room me and my girlfriend went down and booked to stay another night. The hotel is very modern and to the highest quality. No bad words to say against this hotel. Will be staying here again
August 13, 2014
Rated 4 out of 5 by RafKam Striking Building, Location Can Be Hit or Miss
Have stayed here for a couple of nights prior to the Olympics. Location can be its strongest and weakest point at the same time: it is only 5 minutes by bus to City Airport, and has a DLR station next to it for easy access to the city. Yet, it is located in a post-industrial wasteland, and there’s absolutely nothing nearby in terms of shops or restaurants.
Yet, rooms are very modern, light and comfortable. Bathrooms are nice and I especially like the Bliss shower gel and shampoo dispensers. Nice well stocked magazine rack in each room, and good complimentary internet access.
The best thing about this hotel, are the communal areas: a nice gym, a great indoor/outdoor pool, sauna, and even a laundry room. The bar is quite cool as well. Onsite food options are very limited. Expect no upgrades for platinums, although the breakfast amenity is worthwhile as it includes 3 items you can pick from the self-service bar area.
This is a good, well-priced option for London with easy access to the public transport network, although if you’re considering any type of nightlife activities, this place is a no-go as it will involve a long and expensive cab ride back. Best for business.
September 28, 2012
Rated 5 out of 5 by Oliver50 Excellent staff
Good location for meetings at Excel. Excellent service. All facilities available.
May 12, 2013