Rated 4 out of 5 by RedMG Excellent comfort room, check in far too slow
Room and hotel facilities great. Bed is ultra-comfortable.
However, auto check in didnt work, and the process at the desk to both check in and out was too slow for this type of hotel.
May 22, 2014
Rated 5 out of 5 by Otty The Hotel was clean modern and welcoming
I was amazed that I could stay for 1 night for £99
but subsequent nights were £149 each. After
much discussion they agreed that I could stay for £99 pn !!!!!!!!!!!!
May 21, 2014
Rated 5 out of 5 by Vincos WHAT THE WORLD NEEDS NOW…
OVERALL IMPRESSION: Amazingly affordable by London standards, well-run, all the boxes ticked. I’m a believer…this is the face of future travel.
SPG RECOGNITION: Not much leeway in an Aloft as all rooms are virtually the same but I did get a lovely Thames view and the breakfast allowance, when taken as the Platinum Amenity, is quite generous.
THE ROOM: The same as every other Aloft room but that’s definitely OK - well-designed and pleasantly furnished.
LOCATION: Depends on what you need to do in London. It’s literally right at the Excel Centre and there is a Docklands Station right there but it can be a long commute to central London with a couple of train changes.
EXCEEDED EXPECTATIONS: I felt that the staff while young and hip in the Aloft model were also very professional and striving to offer the top-end customer experience.
DID NOT MEET EXPECTATIONS: N/A.
ONE THING TO KNOW: The usually very good rates need to be considered against the mostly inconvenient location.
January 21, 2014
Rated 4 out of 5 by ross67 this hotel is very good
Staff is very kind, ready to help you everythings you want. Hotel is nearby dlr stop and you can visit all london with public transport. You can use computer in the hall or wifi in your room.You can have an english breakfast at the restaurant or only a coffe in the room. The hotel is quiet and clean. The restaurant hasn't a lot of choise to eat and in the morning having breakfast near the reception is strange.
May 13, 2014
Rated 5 out of 5 by Zaphron Great Hotel Great staff
From the minute I walked in the door stressed from driving in London and unpacking at the Exel the greeting was lovely and they bent over backwards to help.
After a hard day working the pool area was amazing to relax.
I am just about to book it again and all the people from other hotels that came to see me have decided to change hotels too.
Thank you and see you soon
May 28, 2013
Rated 3 out of 5 by Rich2809 Good value for London
This hotel is okay value for money in London and better value by far the the tiered SPG London Hotels.
Staff were great at check in and check out. Not a good restaurant I had a terrible steak there, but the rooms are clean and comfortable
Bar was ok, they had a promotion on with foursquare, giving 10% off your bar bill.
No recognition at all for being platinum
December 11, 2012
Rated 5 out of 5 by nordbo Super hotel
Aloft Excel is a super hotel with great architecture both on the outside and inside. Nice and peaceful layout in the inner walkways as well. Gym, saunas and a pool is also great to have! Even though it is a bit far out from central London i think we only used about 35 minutes with DLR and the tube.
Also, a great management at this hotel :-)
December 7, 2012
Rated 4 out of 5 by Petra99 great rooms.
I cannot fault the rooms and facilities. The location isn't really suitable for my business needs. The one thing that lets this hotel is the reception. Each time I have stayed the staff are not helpful and there are only 2 on duty even at the peak times so the queues are really long. My room card would not work on the 2nd evening and I was told I must have either extended my stay or cancelled my card - neither correct. Clearly not my fault but no apology or explanation offered.
May 6, 2014
Rated 5 out of 5 by Ruth57 Fabulous hotel
Fab hotel very modern and comfortable. Very near to light railway and short walk to cable cars which take you over the river to the O2 arena. very clean rooms and comfortable king beds. Also a fridge in the room which was brilliant for snacks. staff were friendly and helpful. Would definitely stay again !!
August 10, 2013
Rated 5 out of 5 by rishy10 Fab weekend :)
Me an my Girlfriend booked a double room over the bank holiday weekend... had a fantastic time, very pleased with our stay so relaxing and spa was very good. enjoyed our breakfast the next morning and would diffidently go back to aloft and stay there.
May 29, 2013
Rated 5 out of 5 by Jensen541r Weekend Break - April 2014
Polite staff and excellent facilities.
The decor is extremely modern, the piped music is not too intrusive in the communal areas.
The security system for accessing the lifts worked well but would I believe cause significant problems if there was a glitch in the system.
Access to public transport was much nearer than I thought and would suggest that a limited Courtesy Bus facility to Canary Wharf be made available at the weekend.
Breakfast service was good/efficient with very much an American Theme to the choice of food.
April 28, 2014
Rated 5 out of 5 by sandwoman i was very enjoyed in this hotel
1. When i checked in the staff very very kind maybe her name is Victoria? And bar staff as well.
2. The breakfast was very delicious particularly bakery and staff was very kind and helpfulness.
3.There wasn't toothbrush and toothpaste. Usually when i stayed other hotel there was even 3 star hotel they have. So i didn't bring it.
But when i looking for that one the staff was very helpfulness and kind.
4. Some tower which hand tower and middle size tower weren't changed.
Otherwise it was great time to stay this hotel.
I won't forget about staff's kindness.
February 13, 2014
Rated 5 out of 5 by CGQ1 Modern comfort
Great room, really comfy bed. Only real complaint why have paper cups in the room - not what I would expect from a top hotel!
December 1, 2013
Rated 5 out of 5 by matthais318 Great Hotel, but not for tourists
The hotel in and of itself is great, wonderful staff, comfy rooms, high tech amenities, the whole lot. However, the location is a bit distant if your main aim is to see central London. For events at Excel or in east London, it's an excellent place.
May 12, 2014
Rated 5 out of 5 by MM14 Best Aloft
I have stayed at many Alofts and this particular hotel is the best of the bunch. Very modern and has a full service restaurant. Nice staff. I would recommend this hotel.
December 13, 2012
Rated 4 out of 5 by RafKam Striking Building, Location Can Be Hit or Miss
Have stayed here for a couple of nights prior to the Olympics. Location can be its strongest and weakest point at the same time: it is only 5 minutes by bus to City Airport, and has a DLR station next to it for easy access to the city. Yet, it is located in a post-industrial wasteland, and there’s absolutely nothing nearby in terms of shops or restaurants.
Yet, rooms are very modern, light and comfortable. Bathrooms are nice and I especially like the Bliss shower gel and shampoo dispensers. Nice well stocked magazine rack in each room, and good complimentary internet access.
The best thing about this hotel, are the communal areas: a nice gym, a great indoor/outdoor pool, sauna, and even a laundry room. The bar is quite cool as well. Onsite food options are very limited. Expect no upgrades for platinums, although the breakfast amenity is worthwhile as it includes 3 items you can pick from the self-service bar area.
This is a good, well-priced option for London with easy access to the public transport network, although if you’re considering any type of nightlife activities, this place is a no-go as it will involve a long and expensive cab ride back. Best for business.
September 28, 2012
Rated 5 out of 5 by Oliver50 Excellent staff
Good location for meetings at Excel. Excellent service. All facilities available.
May 12, 2013
Rated 4 out of 5 by Rob1956 Very nice!
The hotel was very nice, the room excellent. We would definitely stay there again! Easy access to Central London. I'm in London a couple times each month for business so will try to stay at Aloft when in town.
May 12, 2014
Rated 5 out of 5 by Anja Everything was great
We really enjoyed our stay in this hotel.
July 15, 2013
Rated 4 out of 5 by RosT Love the Aloft Brand
Having stayed in a newly opened Aloft in Brooklyn recently and loved it, I was excited to see that this hotel was opening at Excel. I travel often to work at Canary Wharf and it's becoming very difficult to get good hotels in the vicinity.
Knowing what to expect, I just have a couple of small niggles that can be easily addressed by management (it will be interesting to see if they have been on my next visit!). Firstly there needs to some kind of glasses provided at the wash area for brushing teeth (or having a glass of wine in room!). All that was available was the two cardboard coffee cups. Secondly a wastepaper bin is also needed at the bathroom area. I moved the one from the desk area but annoyingly it was moved back by the cleaner the next day! (told you it was a small niggle!). And finally, why don't guests get refills if they stay another night? For example if you use the body lotion day 1 why is it not replaced? You're paying the same price for subsequent nights!
On the plus - great beds, showers, TV, layout and particularly staff (esp Roxanna?). The restaurant on the second floor is really good with a great menu :) I think there should be directions from the DLR though - I went a very long way round the first night. Overall - I like :)
November 21, 2011
Rated 5 out of 5 by Arunas Would return
Modern and bright hotel, rooms spacious
May 13, 2014
Rated 3 out of 5 by NEILLIED looks good but something mising
the rooms strange design toilet and shower together glass partition between , wardrobe opposite sink not in main part of bedroom, tea and coffee in paper cups a no no also stupid sachet system . TV channels in total wrong order for uk. Restaurant evening meal selection very poor willing staff but poorly trained, bar staff were excellently trained
May 6, 2014
Rated 4 out of 5 by hoppy New Hotel not a bad start
The hotel had only just opened 4 days prior to my stay. The things that niggled me was room keys had to be cut daily as they kept failing. The pool had no where to leave your clothes when changing? Also no robes so you had to go back to your room dripping wet. The Sauna and Steam and pool lights were also both broken. The rooms were good the only this that lets the down is storage, no drawers for your smalls and a wardrobe that could hang 4 items in. When you walk in your room your clothes are on full display to the world. Bed great as was shower but strange was you had to enter via the toilet! Overall a good job staff OK under pressure but coped well.
November 14, 2011
Rated 5 out of 5 by fafjksdgkagkl Great value and yet convenient for London
very handy for London business area via the DLR
May 9, 2014
Rated 3 out of 5 by Hana mixed review
Hotel only opened 31 Oct so staff very helpful and friendly but sometimes slow to get things done. No room service. bathroom design very unusual: its all flat at one level which is very good for elderly or disabled. Quality and price of restaurant FEDE is very good but cannot be charged to room since its independent. for visitors to Excel exhibition location is excellent as hotel is just a few steps away. only bad thing is that I'm spg member and requested check out at 2 pm and everyone was leaving the hotel but staff refused and was hostile replying to my request. all other starwood hotels allowed me before to check out at 2.
November 13, 2011
Rated 5 out of 5 by Michael762 Excellent Staff and Facility
Hotel features and staff were exceptional. Clean, comfortable, and ideal location to get to the city. With a 3 minute walk to the DLR station that takes you straight into the city, the location was perfect for my needs.
May 5, 2014
Rated 2 out of 5 by Norah1211 Hotel staff did not look to resolve my issues with my room.
I stay regularly at the Aloft and whilst it is comfortable over all , i am so disspaointed that I will not stay again and will be recommending to my colleagues at Barclays not to stay.
The room is fine. However my TV volume didnt work, the shower was jammed and I could not change the height. I was handed over twice without one apology to the duty manager. All three staff informed me that the engineer didnt start til 8am. I wasted 15 minutes raising my concerns and as a result missed my shuttle and was late for my meeting. Not offer to make it better o. A hotel can look great but I felt incrediblty stressed after my stay!
October 25, 2013
Rated 5 out of 5 by MillwallGirl Aloft - London Excel
I was very pleased with this hotel, it was clean, and staff were very helpful.
Unfortunately my kettle wasnt working but this was a minor thing
Would definitely stay again.
May 2, 2014
Rated 5 out of 5 by k12345 a great 2 night stay
I stayed for two nights , got there and the staff in reception were helpful , the room was lovely and clean when u arrived , the food was good but don't tell u when u book up it was cold food not fry up breakfast , and u don't get alto of choice , the swimming pool was nice and clean and u get towels beside beds u can lay on . there all so the sauna room i went in witch is nice to , and the steam room to was nice , the gym is good but did not use it , due to being a relaxing break. u can use the internet for free on there computers if u need to look for a day out wile u in London or just to check your emails .
November 14, 2012
Rated 4 out of 5 by webdisplay Perfect when exhibiting at ExCel!
Excellent hotel, great facilities, very close to Excel center
April 30, 2014