Rated 1 out of 5 by Eveline09 Worse hotel in starwood experience
I have stayed this hotel for 3 nights and I am super depressed in this experience. I was so down this hotel is part of hotel in starwood. First room they gave smells so bad and the carpet still has dust and fur. Apparently, the room is not ready so they change another for me. Then they don't collect the garbage in room until the 2nd night as I called the service to clean the room. I understand the hotel has the environment saving issue; however, the hotel didn't change the sheet and duvet for 3 nights which I am not happy.
September 17, 2012
Rated 2 out of 5 by Stevenlondon This hotel gets it all wrong
Stayed here twice, a week apart. Disaster zone, from checkin to the actual room its a disappointment. Trying to be too cool, doesnt work. No glass at washbasin to rinse your mouth, no drawers, and awful airconditioning. NO RECIGNITION for SPG status. Was told "no upgrades cos all rooms identical" which is a lie. They are not! Staff are very poorly trained. Seriously, its about a 5/10 at best. All due to BAD training. The hotel itself isnt bad, its the people within it who execute the message that. should be retrained.
January 5, 2012
Rated 5 out of 5 by Rick04 Great Location with Easy Access to Central London
Great hotel, very friendly and helpful staff. Only downside was restaurant refurbishment, but once re-opened will provide an excellent all round amenity.
November 11, 2013
Rated 5 out of 5 Excellent stay for BETT
Booked this hotel as it was the last one available near Excel, and was extremely pleased that I did.
Room was large and quiet, bed very comfortable. Couldn't be more convenient for the conference and DLR, made getting around a breeze. Staff were helpful, and had somewhere to store luggage when I arrived before checkin time.
The facilities are excellent; unfortunately I didn't get to sample restaurant this time, but unwinding in the pool before my journey back home was well worth the modest increase in price.
March 11, 2013
Rated 5 out of 5 by Iain53 Modern hotel
Great hotel the rooms are the best laid out i have stayed in the internet connection is super fast,the beds are really big and very comfortable with good pillows.
The only small drawback is that it is 20 minutes from city centre but is only 10 minutes from canary wharfe and is perfect for Excel
I have recomended to loads of people and have come back loads of times myself.
October 17, 2013
Rated 4 out of 5 by Belgaschu Nice hotel, but far from what's happening in London
I spent four nights here in October. It was a good room., comfortable and quiet. It overlooked a canal and an airport. While there's little to complain about (I generally don't like the aloft concept...), it is far from London. The hotel is 90 seconds from the DLR platform though. If you're going to be at the eXCel center this is THE place to be.
October 20, 2013
Rated 4 out of 5 by RoyalBlue408 Comfy, clean and friendly
The staff at Aloft London Excel was great! I love their service and willingness to assist with my groups needs. Great place to stay if you have an event at Excel. Take note - there is not much around the area and taxis had a hard time finding its location. If you plan to use taxis, ask the hotel for the postal code to give drivers as the one on the website does not work in most navigation systems.
October 8, 2013
Rated 4 out of 5 by UBarca Check in
This procidure takes a lot of time, find an other solution.
It is not a staff problem, it looks like a system problem.
November 7, 2013
Rated 5 out of 5 by Lili25 This hotel has an excellent green room service and friendly staff
My daughter and I stayed a week at this hotel last week. The staff was very accommodating and very friendly. The hotel has an option of a green room i.e. if the guest chooses this option he she gets a GP 5 per day towards breakfast or any other food choice. This alternative is an excellent idea to reward guests who opti for a green room service.
The rooms are very convenient ; however there is not enough light in it. I would suggest to have addiotnal lamps to keep the room brighter at night.
September 24, 2012
Rated 4 out of 5 by Andy53 Great Ambiance
Stayed 2 nights to tennis at the O2. Location graet with easy access from Docklands Light Railway. New hotel in general nicely designed and public areas have great ambiance.
Rooms short of drawers. Staff clearly new and whilst really friendly and helpful still need training in how things should work. I am sure this will be managed.
24/7 food area a good concept.
Self check in worked, but was slow. I would use Reception staff in future if no queue. Reception checkout very efficient.
November 27, 2011
Rated 5 out of 5 by TomViaggio Great Hotel
At Aloft London you get best value for your money!
I think there is nothing more to say...
November 4, 2013
Rated 5 out of 5 by Exellent2013 Cool !!!
Cool hotel !!! Nice rooms, great swimming pool, authentic bar, kind staff, ....
November 3, 2013
Rated 5 out of 5 by Cantona All we Needed....and More
My wife and I had stayed at the Aloft before so knew what to expect. During this stay we had a problem with the room which was dealt with in a friendly and efficient manner. We watched the ATP tennis finals at the O2 during our stay and the new cable car connection makes the Aloft a very convenient hotel for that location.
We noticed the hotel is still having problems with the coffee machine in the breakfast area and we hope this will be fixed in time for our next visit.
November 15, 2012
Rated 4 out of 5 by Norah1211 Very good facilities
I've stayed three times for business and the facilities are excellent except I find the pillows uncomfortable and the air con even when off is still a little noisy. The shuttle makes it so easy. The staff overall have been really friendly. My only concern is that when I have raised an issue, eg the air con and then no milk in the room, there was no apology or ownership. They are small things but would stop me recommending in the future.
August 14, 2013
Rated 5 out of 5 by Sergin Nice hotel
This hotel is very nice. We used the swiming pool and other good features. We was little bit worry about its location but the train was quick and one minute secure walk from the Prince Regent to the hotel.
October 22, 2013
Rated 5 out of 5 by sbrune The best choice for London Excel working days!
Great ambience, service, and facilities!
The direct connection to the London Excel building through the second floor of the hotel is absolutely priceless!!
I tried most hotels in the area, and from now on this is definitely my favourite option!
October 15, 2013
Rated 1 out of 5 by Suzie373 Excel exhibition attendance
It is a great location for events at the Excel Centre but the room was uncomfortably stuffy. The air conditioning was ineffective and with no opening windows, the room was very hot. The pillows were too soft and the bedding was not changed. Shower pressure not great. I expected room service to be an option within the hotel and it was a real pain to find it was not.
September 17, 2013
Rated 5 out of 5 by Islander925 Chic decor
Very modern and chic decor, especially cool pool ambience. Large rooms with very comfy beds. Very close (two min walk) to the DLR train running into London.
October 22, 2013
Rated 5 out of 5 by Sexyb Fantastic Value for Money
I have stayed at the Aloft several times and never have I had a bad experience. Staff are extremely friendly and polite. The rooms / Walk in showers are great sizes considering how much we pay.
We always have a pleasant stay (the big Plasma Screen and Huge Bed always helps)
Only thing I would say is the restaurant prices are slightly higher than deserved, and parking charges are also too high. However this is understandable due to the location
May 28, 2012
Rated 5 out of 5 by Joolish The best hotel so far for a short break in London
I have stayed in several hotels when going to gigs at the O2 arena and this was the best by far.
On this occasion I was with my 18 year old daughter, but I often go alone, returning to the hotel via the underground/DLR relatively late at night and this hotel was perfect for my needs - no subways or dark alleyways to go through, just straight off the DLR and up the steps, across a well lit walkway and into the hotel.
Our room was great and had everything we needed including a lovely clean shower, the comfiest beds and the most effective blackout blinds I had ever seen (I woke up at 9am and thought it was still night time!)
The trip to and from the O2 took about 15 minutes each way (Prince Regent DLR to Canning Town and then one stop on the Jubilee line to the O2)
I won't be looking for a different hotel for my next trip - this one ticked all the boxes!
June 15, 2013
Rated 5 out of 5 by alibobs20 East End Luxury
Didn't know what to expect from this brand of hotel but it was excellent. Lovely to be able to stay out in the East End of London and have such a great place to stay. Will definitely stay there again as it is really handy for the DLR so you can get to Excel, Canary Wharf and O2 really easily. We changed at Canning town for Jubilee Line straight to Green Park which was quick and easy. Highly recommended.
August 6, 2013
Rated 5 out of 5 by Carolyn Excellent location for 02 & Excek
Smart and bright room, suitably equipped for a short stay. Exceptionally clean, and big plus that it is a non smoking hotel.
Revive snack bar was limited in selection , but there is a restaurant and other bar. Great gym and pool,
Perfect spot for business travel, use of excel or O2.
Adjacent to DLR Prince Regent stop so very easy commute, and close to London City airport.
Great price for hotel of this standard in London area.
June 5, 2013
Rated 4 out of 5 by Miketawe Good hotel
Good hotel and good value at my price point, very near DLR so central for travel into central London.
October 21, 2013
Rated 4 out of 5 by Lema Convenient for O2 and Excel
Very modern feel with good leisure facilities. Right next to DLR station so easy access to O2 and the Queen Elizabeth park/ Westfield shopping centre at Stratford.Staff friendly and helpful.
Seating under the TV screen seemed odd and the in-room coffee arrangements proved rather messy. Better to have proper cups?
September 23, 2013
Rated 2 out of 5 by Bob6 FUNKIE OR CASUAL
This new, good looking hotel has just opened with a funkie, minimalist theme - I like the idea, but the under trained staff don't seem to know the fine line between funkie and minimalist, to lack of service and casual. There was no show at the Excel, so the place was deadly quiet - I became irritated with the hostility and lack of communication between the hotel and the restaurant - different franchises who don't work together.
November 26, 2011
Rated 5 out of 5 by Christine666 Great treatment on fifth visit!
The hotel is a bit out of the way but has a good, free shuttle bus which largely makes up for that. The rooms are stylish with nice coffee making facilities but do suffer from very poor mobile phone reception (on O2 anyway).
I just had my fifth visit there and was upgraded to a suite plus given a voucher for a free cocktail - loved them both and they made me feel very special and valued :-)
August 9, 2013
Rated 5 out of 5 This hotel exceeds expectations
The hotel is great, but also has a superb location.
Staff is exceeding expectations, any help requested by me, they go the extra mile to help and support making the events as good as possible.
Very friendly staff
The only thing that is not exceeding expectations, is breakfast at the FEDE, this is below expectations, better to go for the GRAB and GO option from the hotel itself.
THANKS for the great service!!
July 1, 2013
Rated 5 out of 5 by Muggy Great place to stay :)
Very impressed with Hotel. Lovely surprise as Room upgraded by staff. Great stay. Only disappointment was not being able to get a hot chocolate when returning from the O2 at 11.30pm - Machine broken and Barman said couldn't provide. Swimming pool amazing :) Location great.
September 26, 2013
Rated 4 out of 5 by Freddy111 Cool hotel, ambivalent staff
I stayed here a year ago when the hotel has just openend and check-in was a nightmare. A year later, it was just as bad. Check-in staff were obstructive and lacked any empathy for travellers that had had a long journey.
The hotel istelf is really good, fantastic rooms and a bar that is as good as you'll find anywhere. The affiliated restaurant is pretty good too. Breakfast set up and seating is poorly provided for.
December 14, 2012
Rated 5 out of 5 by Joel32955 Best Kept Secret in London
This hotel exceeded our expectations. The room was clean, modern, large shower, comfortable bed and was incredibly quiet! Internet worked great. They provided free water every day as a pleasant surprise. Only negative is their little snack bar doesn't show prices and I paid 5 pounds for ice cream and some milk. I think that's way overpriced. Two minute walk to DLR.
August 15, 2013