Rated 4 out of 5 by 168
Rated 5 out of 5 by Houdini Best Hotel Ever
I really loved this place. The staff were all very helpful and went out of their way to do extra things. They were flexible with their breakfast voucher scheme and nothing was a problem. This honestly was the best place I have ever stayed
Rated 5 out of 5 by sandwoman i was very enjoyed in this hotel
1. When i checked in the staff very very kind maybe her name is Victoria? And bar staff as well.
2. The breakfast was very delicious particularly bakery and staff was very kind and helpfulness.
3.There wasn't toothbrush and toothpaste. Usually when i stayed other hotel there was even 3 star hotel they have. So i didn't bring it.
But when i looking for that one the staff was very helpfulness and kind.
4. Some tower which hand tower and middle size tower weren't changed.
Otherwise it was great time to stay this hotel.
I won't forget about staff's kindness.
Rated 5 out of 5 by Derek29 Best staff in London
Came for double birthday weekend with my wife, and other family members. The hotel was great, with excellent security features (e.g. lift). The staff, and I met many during the weekend, were ALL unfailingly courteuos and SO helpful. Nothing was too much trouble. Absolutely brilliant!
Thanks for an unforgettable weekend.
Rated 5 out of 5 by Vincos WHAT THE WORLD NEEDS NOW…
OVERALL IMPRESSION: Amazingly affordable by London standards, well-run, all the boxes ticked. I’m a believer…this is the face of future travel.
SPG RECOGNITION: Not much leeway in an Aloft as all rooms are virtually the same but I did get a lovely Thames view and the breakfast allowance, when taken as the Platinum Amenity, is quite generous.
THE ROOM: The same as every other Aloft room but that’s definitely OK - well-designed and pleasantly furnished.
LOCATION: Depends on what you need to do in London. It’s literally right at the Excel Centre and there is a Docklands Station right there but it can be a long commute to central London with a couple of train changes.
EXCEEDED EXPECTATIONS: I felt that the staff while young and hip in the Aloft model were also very professional and striving to offer the top-end customer experience.
DID NOT MEET EXPECTATIONS: N/A.
ONE THING TO KNOW: The usually very good rates need to be considered against the mostly inconvenient location.
Rated 5 out of 5 by Snowywinter Great location
The perfect place to stay for events at the O2, or in the West End. Flying home on the cable car after an afternoon at the multiplex in the O2 was a magical end to the day/start to the evening. Aloft is on top of the DLR which makes getting in the City, the West End and the South Bank quick and easy. With parking right outside the hotel it's a quick way out of town. Just watch it with the sat nav - the hotel is so new it's not on Google Maps or the car navigation. Just head for the City Airport side of Excel - Excel East and you'll find it.
Rated 5 out of 5 by oxide Great Hotel
Only a few faults with the room..The safe door was a pain and kept walking into it..The coffee in room tasted great but too much of a faff to make. and could stretch to proper cups.
Comfy and great staff and breakfast
Would have liked to have seen a sign that said you could reach the hotel when leaving the station. but only excel signs
Rated 5 out of 5 by Vidar Modern Hotel in London
Really nice hotel, one bonus at this Aloft hotel is that they have a restaurant. Location is unfortunately "off-side" if you have business in central London... Still quite ok by local transportation.
Rated 5 out of 5 by Satz immaculate
excellent stay over the weekend. very clean hotel. no complaints. thank you.