Rated 4 out of 5 by cat01 good and modern hotel for a stay in London - trendy
We stayed in the aloft end of May 2012. The hotel is still very new (built in 2011), therefore modern and clean. I was staying on bonus points and got upgraded to a suite which in general is great. The suites are very nice, only downside is that there is only a shower in there, no bathtub. Location is good, not exactly central, but near next to a train station about 15 minutes from tower bridge. Cleaning was not perfect, mirrors and glass doors still had some finger prints and fat on there. Compared to other starwood hotels, breakfast and especially service for platinum members is not great - we only got three items at breatkfast for free. Nevertheless, overall, a good and comfortable hotel.
June 6, 2012
Rated 4 out of 5 by KGMS Business Travel
This hotel is fine for business travel, but tnot the easiest to access
December 3, 2014
Rated 5 out of 5 by Alfonsis Excellent closeness to music facilities
Excellent all round . Very efficient friendly helpful staff . Excellent room comfort . Beside the 02 arena & has excellent live music . Has swimming pool to relax & so close to Royal Victoria square .
December 1, 2014
Rated 4 out of 5 by Mandy51 Great security
For a single woman traveller the security is great at this hotel and I cannot find fault with anything else but for a tired traveller finding my room on the second floor was a trial but I got there so BIGGER SINAGE PLEASE is all I would say.
December 1, 2014
Rated 5 out of 5 by Julie320 Helpful staff
This was our second visit to this hotel. We booked a theatre package- train, tickets,theatre and hotel for 2 nights. We chose this hotel as we were impressed on our last visit- even though we were very early there was no problem checking in. However, we were nowhere on the system! The theatre breaks people hadn't forwarded our booking which we made in July. Fillipe ( hope I've spelt it correctly)was very efficient and friendly, he took my paperwork into the office and returned without fuss- thankfully the hotel is quite large so there was no problem booking us in- he was very apologetic even though it wasn't the hotels fault, he gave us a lovely room with a view of the river because of our wait again even though it was not his fault- once again brilliant service, room and lovely breakfast.
November 26, 2014
Rated 1 out of 5 by jEsther WiFi did not work
....which wrecked an otherwise okay experience. Extremely convenient to DLR, nice (but small) pool open at 6 am. Close to City airport.
November 29, 2014
Rated 4 out of 5 by Pauli Hotel is quite charming
It is difficult to get from airport without an arranged transfer. It would be good if the hotel had a shuttle.
November 27, 2014
Rated 5 out of 5 by Bingodog The best place to stay in London
This is truly my hotel of choice in London. After many stays in several hotels in London, I finally had the chance to stay at the Aloft Excel. I stayed before at other Aloft, so I knew that they are hip and trendy places, even if usually they are located away from the centre of the city. In this case however the location is just perfect. It's minutes away from London City airport - in fact you can even walk from the airport to the hotel in less than 15 minutes. And still it doesn't feel at all like an "airport hotel" - because it isn't! Next door is the Excel centre, so if you have to attend an event there, the Aloft is your best choice. If you want to go into central London, the DLR station is literally behind the hotel (leave the hotel from the second floor to reach the station), and it takes less than 30 minutes to get to Westminster, and just about 40 minutes to get to South Kensington for instance. From many hotels in the centre of London it would take longer in fact - the Aloft is so well connected. And it's just minutes away from the Docklands, the O2, the new cable car (the Emirates air line) which provides fantastic views over the east of London, and the Olympic park. If you've been to an Aloft before, you will be familiar with the rooms: very functional design, wonderful bed, fast and free wifi connection, great shower and Bliss amenities, coffee and tea, free bottled water and great magazines (including Wallpaper* - and you can find many more magazines, including Time Out, at the entrance of the hotel). The Aloft London has a very good gym, with top class equipment and plenty of natural light; and a pool, sauna and steam bath which are true luxury. I found it really wonderful to start the day at the gym and pool and go back there at the end of the day. The wxyz bar is also very nice - great staff, affordable prices, and plenty of space which is perfect either if you are alone or in company. The staff at the front desk is one of the kindest and helpful I've met - no attitude, always ready to help, professional and yet incredibly friendly. All this makes the Aloft a perfect place to stay in London. Unless you want to stay in a place right in the center the Aloft has the best transport connections, superb facilities, a young and trendy atmosphere, and the nicest staff.
July 2, 2012