Rated 2 out of 5 by Marc58 Poor location if you want to eat
The hotel is not what i would consider a regular Aloft hotel. The location is not very good if you want to get something to eat. I waited in the hotel restaurant for over 1/2 hour and then decided to go to my room and order room service. When i received my food it was stone cold. I would say that the staff is very in experienced. I asked the front desk to arrange for me to have a taxi to bring me to the airport, explained where i was travelling to the front desk people and i was dropped off at the wrong airport.
September 22, 2014
Rated 1 out of 5 by Yogui Do not come here
Worst Hotel in Starwood chain I ever stayed. Do not come here. Shuttle runs to the airport on weird schedules. If you compare that with other Hotels in the area, other hotels go and wait for you with in the airport with a sign and they are running 24/7 for the same price level of this Aloft. Food is the worst I ever had in a hotel. Room A/C it's a joke, is just decoration. Room service forgot to bring my order until I called 3 times. If you come on business better go somewhere else. If you come for leisure do not bring kids here, better go somewhere else. The manager only works from 9 to 6 Mon-Fri in the meantime if you need something you are screwed.
July 16, 2013
Rated 2 out of 5 by Arturo408 Service Delivery fell short
One of the main reasons why I am longtime loyal Platinum member of SPG is because its commitment to high level of customer service. The understanding that when people travel, its already a complicated and stressful thing. The hotel should not have to add to it. This was my first trip to Colombia and naturally had language barriers but was assured that Aloft - a brand of Starwood would ensure my experience would be great, cause I have stayed in Starwood hotels all over Asia / USA.
The front desk staff failed to understand the situation and and when my invoices was printed during checkout, and the hotel shuttle waiting for me so that they can go to the airport. The staff charged me an "extra bed" fee when I had a double bed room booked. He indicated because he saw a co worker go to my room he was staying and I had 1 person on my reservations. I shouldn't have to explain, but I told him that the co worker was simply staying a few hours cause he had a different flight. But I feel that's besides the point. Customer courtesy, service, and delivery should have prompted the immediate refund and Bill update, which he even took the time to argue back with me.
NOT a great way to delivery high levels of customer satisfaction.
September 4, 2014
Rated 5 out of 5 by JoseRaul A great experience
The hotel is beautiful, bright colors and exclusive amenities, delicious foods and drinks, is like a place to be with friends.
Close to nice places, shopping centers, public transportation available.
I have stayed for a week, and everyday I had experienced excellent attention from the hotel's stuff, nice and kind people.
I would recommend it to visit Bogotá for every occasion.
August 30, 2014
Rated 3 out of 5 by jolobregon Hotel has unsatisfactory reception
At reception desk there is no recognition for SPG customers.
Treatment by hotel staff at reception desk not polite and bad manners
Could not get invoice and receipt at departure. System was not apt and desk staff did not offer prompt solution.
August 28, 2014
Rated 4 out of 5 by AAA2014 Great stop over hotel
Stayed here one night for a sleep before continuing on travel. Comfy bed, great shower - exactly what we needed. Helpful staff & free airport transfer.
August 24, 2014
Rated 1 out of 5 by CBD426 Worst Possible Service
Arrived at 6 am for an early check-in reservation that I made in advance. Had to wait 35 to check in because the hotel had one person at front desk doing check outs and check ins.
Everyone in the line was clearly frustrated - some worried about missing flight.
The while check in/out process is extremely bureaucratic and complex - it takes on average 5 minutes per guest. Too much paper work - voucher, passports, you name it.
As an airport hotel, it must be anticipated that people need to check in or out IN A HURRY - not the opposite.
Also, shuttle to airport once every 45 minutes??? Ridiculous - should be every 20 minutes minumum...
February 1, 2014
Rated 5 out of 5 by jerrarc This hotel is very good
Very good quality of services but food is not good.
August 19, 2014