Rated 5 out of 5 by Apopka Great place to relax
Stayed here twice, once on my way to Santa Marta (layover) and also on my way for business in Bogota. Love how quick and easy it's to get to airport with the shuttle. Enjoyed the atmosphere and the rooms were was expected from Aloft.
October 14, 2014
Rated 3 out of 5 by Ericka01 This Hotel is near from Airport
Do not bring me a good attention
October 7, 2014
Rated 1 out of 5 by Yogui Do not come here
Worst Hotel in Starwood chain I ever stayed. Do not come here. Shuttle runs to the airport on weird schedules. If you compare that with other Hotels in the area, other hotels go and wait for you with in the airport with a sign and they are running 24/7 for the same price level of this Aloft. Food is the worst I ever had in a hotel. Room A/C it's a joke, is just decoration. Room service forgot to bring my order until I called 3 times. If you come on business better go somewhere else. If you come for leisure do not bring kids here, better go somewhere else. The manager only works from 9 to 6 Mon-Fri in the meantime if you need something you are screwed.
July 16, 2013
Rated 2 out of 5 by Marc58 Poor location if you want to eat
The hotel is not what i would consider a regular Aloft hotel. The location is not very good if you want to get something to eat. I waited in the hotel restaurant for over 1/2 hour and then decided to go to my room and order room service. When i received my food it was stone cold. I would say that the staff is very in experienced. I asked the front desk to arrange for me to have a taxi to bring me to the airport, explained where i was travelling to the front desk people and i was dropped off at the wrong airport.
September 22, 2014
Rated 1 out of 5 by CBD426 Worst Possible Service
Arrived at 6 am for an early check-in reservation that I made in advance. Had to wait 35 to check in because the hotel had one person at front desk doing check outs and check ins.
Everyone in the line was clearly frustrated - some worried about missing flight.
The while check in/out process is extremely bureaucratic and complex - it takes on average 5 minutes per guest. Too much paper work - voucher, passports, you name it.
As an airport hotel, it must be anticipated that people need to check in or out IN A HURRY - not the opposite.
Also, shuttle to airport once every 45 minutes??? Ridiculous - should be every 20 minutes minumum...
February 1, 2014
Rated 1 out of 5 by mtalancon aloft Bogota airport
Rooms where available at arrival but they would not give me one unless I paid extra US$60 for early check in, Bathroom was not clean, Internet did not work, Desk did not answer any of my calls and I tried for over an hour. I will never come back to this hotel and will not recomend,
February 25, 2013
Rated 1 out of 5 by Ray17 THIS HOTEL HAS NO SERVICES AT ALL
It has been a big mistake to choose this hotel, first and last time in an "ALOFT" hotel, as the normal services to which I'm accustomed in the other Starwood properties here are simply NON EXISTING.
Reception, lounge, bar & breakfast areas are small, all mixed together, very poor, shabby and unattractive looking.
The "main" (and only) restaurant has 6 tables and a music level to impede any conversation.
The corridors and rooms have walls & carpet painted in a drab grey color that's simply depressing, and there is NO AIRCON in the rooms.
Starwood should clearly state in it's website that this is a very basic "no frills" hotel, so that I could have avoided it.
October 6, 2012
Rated 2 out of 5 by Arturo408 Service Delivery fell short
One of the main reasons why I am longtime loyal Platinum member of SPG is because its commitment to high level of customer service. The understanding that when people travel, its already a complicated and stressful thing. The hotel should not have to add to it. This was my first trip to Colombia and naturally had language barriers but was assured that Aloft - a brand of Starwood would ensure my experience would be great, cause I have stayed in Starwood hotels all over Asia / USA.
The front desk staff failed to understand the situation and and when my invoices was printed during checkout, and the hotel shuttle waiting for me so that they can go to the airport. The staff charged me an "extra bed" fee when I had a double bed room booked. He indicated because he saw a co worker go to my room he was staying and I had 1 person on my reservations. I shouldn't have to explain, but I told him that the co worker was simply staying a few hours cause he had a different flight. But I feel that's besides the point. Customer courtesy, service, and delivery should have prompted the immediate refund and Bill update, which he even took the time to argue back with me.
NOT a great way to delivery high levels of customer satisfaction.
September 4, 2014