Rated 5 out of 5 by Sharpie23 Comfortable, Funky Hotel
Everything was great! A very comfortable hotel with very modern, funky touches. The room was clean and the beds were comfortable. Good amenities. The staff was great, especially Jose, the guy at breakfast. The only issue I had was that they charged me taxes, unlike all the other hotels in Columbia but this was a minor issue. I had a wonderful stay and would highly recommend it.
August 12, 2014
Rated 5 out of 5 by Marco90 Perfect Stay
It was after 3 long flights, the best I could have to stay. It was really comfortable and clean.
The organized free shuttlebus is running often.
August 13, 2014
Rated 1 out of 5 by Yogui Do not come here
Worst Hotel in Starwood chain I ever stayed. Do not come here. Shuttle runs to the airport on weird schedules. If you compare that with other Hotels in the area, other hotels go and wait for you with in the airport with a sign and they are running 24/7 for the same price level of this Aloft. Food is the worst I ever had in a hotel. Room A/C it's a joke, is just decoration. Room service forgot to bring my order until I called 3 times. If you come on business better go somewhere else. If you come for leisure do not bring kids here, better go somewhere else. The manager only works from 9 to 6 Mon-Fri in the meantime if you need something you are screwed.
July 16, 2013
Rated 3 out of 5 by Noonebusiness Bad shuttle service
The shuttle service has never been good at this hotel. They claim the shuttle departs for the airport every thirty minutes but it never does at exact times, so you're still left to waiting for almost a half hour to find out because the staff never tell you how long before the next one departs.
The last time I stayed there, there was a lot of confusion about which is the pick up spot at the airport and I ended up taking a taxi after waiting for twenty minutes (I arrived at the pic kip station for most hotels right at 10:56 pm). And then their website does not tell you where you're supposed to pick up the shuttle, which is at the odd second floor level (the arrivals exit is on the ground level, and many other hotels have staff waiting their the passengers to direct them to the van).
I've given up and I'll rather stay at another hotel next time, which will be very soon.
July 28, 2014
Rated 1 out of 5 by CBD426 Worst Possible Service
Arrived at 6 am for an early check-in reservation that I made in advance. Had to wait 35 to check in because the hotel had one person at front desk doing check outs and check ins.
Everyone in the line was clearly frustrated - some worried about missing flight.
The while check in/out process is extremely bureaucratic and complex - it takes on average 5 minutes per guest. Too much paper work - voucher, passports, you name it.
As an airport hotel, it must be anticipated that people need to check in or out IN A HURRY - not the opposite.
Also, shuttle to airport once every 45 minutes??? Ridiculous - should be every 20 minutes minumum...
February 1, 2014
Rated 5 out of 5 by LuisMx Great location. Wonderfful staff.
The hotel is very nice. Decoration is modern and comfortable. The only thing to improve is to have a little more variety in the refuel area.
July 8, 2014
Rated 1 out of 5 by mtalancon aloft Bogota airport
Rooms where available at arrival but they would not give me one unless I paid extra US$60 for early check in, Bathroom was not clean, Internet did not work, Desk did not answer any of my calls and I tried for over an hour. I will never come back to this hotel and will not recomend,
February 25, 2013
Rated 1 out of 5 by Ray17 THIS HOTEL HAS NO SERVICES AT ALL
It has been a big mistake to choose this hotel, first and last time in an "ALOFT" hotel, as the normal services to which I'm accustomed in the other Starwood properties here are simply NON EXISTING.
Reception, lounge, bar & breakfast areas are small, all mixed together, very poor, shabby and unattractive looking.
The "main" (and only) restaurant has 6 tables and a music level to impede any conversation.
The corridors and rooms have walls & carpet painted in a drab grey color that's simply depressing, and there is NO AIRCON in the rooms.
Starwood should clearly state in it's website that this is a very basic "no frills" hotel, so that I could have avoided it.
October 6, 2012