Rated 4 out of 5 Nice stay at the end of a trip
Had an easy check-in and a comfortable stay at Aloft after visiting Bogotá for leisure. Pool table, live entertainment and the restaurant and bar are all in the lobby which makes for a lively scene when you first walk in. The rooms themselves are modern and clean, and most importantly the shuttle service is prompt and easy which makes getting to the airport no problem at all. A very pleasant experience overall.
May 30, 2015
Rated 5 out of 5 by TonyLA Great staff. Very close to Airport and a short ride to main city.
Staffs were very friendly and informative with all questions asked. Every staff member was eager to help, from maid, restaurant servers, bar tenders, front desk, door man to airport shuttle driver, and that made the stay very pleasant. The airport shuttle drivers and front desk personnel are very exceptional in handling situations. I stayed there May 24th till May 26th and on May 26th the night time and overnight staff were very accommodating to my unfortunate flight cancellation. Not only did they send the shuttle to pick me back up at midnight, but they allowed me to hangout back in the room until the next flight at 7am in the morning. Highly commend the staff for exceeding all expectations!
May 28, 2015
Rated 2 out of 5 by Mike92101 Poor Starwood Hotel
Unfortunately the confirmation for this airport hotel failed to include any information about where or when to meet the complimentary airport shuttle at the airport. Although I speak Spanish and understood the signs at the Bogota Airport, there was nothing that indicated airport hotel shuttles, only generic ground transportation signs downstairs at Arrivals curb (the normal location for shuttle pick ups). Wifi at the airport was unavailable and I was unable to easily call the hotel, so after 30 minutes of waiting downstairs without seeing any sign of the shuttle I found an airport information desk upstairs in the Departures level (???) where the ladies were able to tell me that the ALOFT Bus picked up at the upper level. Once I knew this I found the bus and was off to the hotel in 10 minutes.
Checked in with Fernando after a wait despite 4 staff members talking at the front desk. I received no recognition or welcome for Platinum Status. After check in was "complete" I asked about Platinum benefits/options at the hotel and was told (after he asked a colleague) that there were none at this hotel, but that "I would get my points". I asked what time breakfast started, since I had a 750am flight, and was told it started at 630am. Then when I said I thought that was late for an airport hotel, that person was corrected and was told it started at 6am which was the same time that I had to get their hourly shuttle to the airport. I was also not given any information about amenities such as the gym hours or location.
I went to my room and discovered once in the elevator that my room number had not been written down on the key envelope and I had no idea what room I was in? Why wasnt that done? I went back to the desk and this time asked to speak to the manager because I was frustrated. The manager listened intently and was very sympathetic. The staff were noticeably upset that I was complaining to their manager about their failure to offer any Platinum SPG recognition, but it was apparent to me that they had not received proper training. I was told that I should have been offered either 500 Starpoints or a Welcome cocktail drink, as well as breakfast. I was also told that the breakfast started at 530am, but if this is actually the policy, that policy was being blatantly ignored by the staff the next morning. Only after I arrived at 540am the next day and inquired about it, did the workers then begrudgingly turn on the lights to the breakfast area and open. There were about 20 people in the lobby pleasantly surprised when I forced the issue and got them to open "on time" . All of them, like myself, all needed to be on the 6am shuttle bus.
One reason I book Aloft is that they always offer fresh salads or fruit in their market place. This Aloft is supposed to have this as well, but they were "sold out" I was told. They made me a salad but I had to wait 30 minutes for it which cut into my short overnight stay and time to spend in the city. The staff obviously did not care or even notice that they were sold out of all fresh options and only had packaged foods available.
Finally, I was extremely frustrated by the lack of any useful information that the front desk was able to offer me with regards to a visit to the center of the city. When I asked about going into the plaza Bolivar and if they could offer any suggestions were unable to suggest anything at all. They took me to a taxista who was selling a tour which I did not want. I only wanted to know where I could go explore and eat a nice meal, where it was safe and fun for a tourist like myself . Fortunately, one young male staff member (whose name I unfortunately have forgotten) overheard my growing frustration and suggested that I go to the Zona Rosa, which I did after the plaza Bolivar and enjoyed for dinner and shopping.
I ended up getting dropped off by taxi in Plaza Bolivar with Google as my guide and wandered the Candelaria District , which I found out the next day was probably not prudent or safe to do on my own. I feel that the front desk should have cautioned me that this was a potentially dangerous area.
The staff here clearly don't understand the Starwood brand nor the expectations of an American traveler. The hotel room was good... just what you expect, but the staff are woefully undertrained.
April 17, 2015
Rated 3 out of 5 by edi0320 this hotel needs improvement
this hotel needs improvement in the check in and check out process, also they have to improve the quality of the food at the restaurant
November 21, 2014
Rated 5 out of 5 by DD41042 Excellent Hotel
Great Hotel in association with the Airport or short overnight stay. Small hotel with large hotel service
October 17, 2014
Rated 5 out of 5 by Apopka Great place to relax
Stayed here twice, once on my way to Santa Marta (layover) and also on my way for business in Bogota. Love how quick and easy it's to get to airport with the shuttle. Enjoyed the atmosphere and the rooms were was expected from Aloft.
October 14, 2014
Rated 3 out of 5 by Ericka01 This Hotel is near from Airport
Do not bring me a good attention
October 7, 2014
Rated 2 out of 5 by Marc58 Poor location if you want to eat
The hotel is not what i would consider a regular Aloft hotel. The location is not very good if you want to get something to eat. I waited in the hotel restaurant for over 1/2 hour and then decided to go to my room and order room service. When i received my food it was stone cold. I would say that the staff is very in experienced. I asked the front desk to arrange for me to have a taxi to bring me to the airport, explained where i was travelling to the front desk people and i was dropped off at the wrong airport.
September 22, 2014