波哥大机场雅乐轩酒店

  • 哥伦比亚
  • 波哥大
  • Calle 大道 26 #92 – 32
  • 地图

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Rated 3.3 out of 5 by 25 reviewers.
Rated 1 out of 5 by Do not come here Worst Hotel in Starwood chain I ever stayed. Do not come here. Shuttle runs to the airport on weird schedules. If you compare that with other Hotels in the area, other hotels go and wait for you with in the airport with a sign and they are running 24/7 for the same price level of this Aloft. Food is the worst I ever had in a hotel. Room A/C it's a joke, is just decoration. Room service forgot to bring my order until I called 3 times. If you come on business better go somewhere else. If you come for leisure do not bring kids here, better go somewhere else. The manager only works from 9 to 6 Mon-Fri in the meantime if you need something you are screwed. July 16, 2013
Rated 1 out of 5 by Worst Possible Service Arrived at 6 am for an early check-in reservation that I made in advance. Had to wait 35 to check in because the hotel had one person at front desk doing check outs and check ins. Everyone in the line was clearly frustrated - some worried about missing flight. The while check in/out process is extremely bureaucratic and complex - it takes on average 5 minutes per guest. Too much paper work - voucher, passports, you name it. As an airport hotel, it must be anticipated that people need to check in or out IN A HURRY - not the opposite. Also, shuttle to airport once every 45 minutes??? Ridiculous - should be every 20 minutes minumum... February 1, 2014
Rated 1 out of 5 by aloft Bogota airport Rooms where available at arrival but they would not give me one unless I paid extra US$60 for early check in, Bathroom was not clean, Internet did not work, Desk did not answer any of my calls and I tried for over an hour. I will never come back to this hotel and will not recomend, February 25, 2013
Rated 1 out of 5 by Incredibly Bad Experience at Bogota Aloft Booked Aloft hotel near Eldorado Airport using Starwood points for family member. As this is not safest neighborhood wanted to ensure no issues. When checking out agent presented bill for food of $60 when only spent $6 on food. Desk person knew was catching an international flight and would not typically dispute bill. Family member (is Colombian) did dispute bill and desk agent argued till almost left too late to catch flight. Desk agent all this time would not give back credit card and was repeatedly swiping card. June 12, 2012
Rated 1 out of 5 by THIS HOTEL HAS NO SERVICES AT ALL It has been a big mistake to choose this hotel, first and last time in an "ALOFT" hotel, as the normal services to which I'm accustomed in the other Starwood properties here are simply NON EXISTING. Reception, lounge, bar & breakfast areas are small, all mixed together, very poor, shabby and unattractive looking. The "main" (and only) restaurant has 6 tables and a music level to impede any conversation. The corridors and rooms have walls & carpet painted in a drab grey color that's simply depressing, and there is NO AIRCON in the rooms. Starwood should clearly state in it's website that this is a very basic "no frills" hotel, so that I could have avoided it. Really disappointed. October 6, 2012
Rated 2 out of 5 by Poor location if you want to eat The hotel is not what i would consider a regular Aloft hotel. The location is not very good if you want to get something to eat. I waited in the hotel restaurant for over 1/2 hour and then decided to go to my room and order room service. When i received my food it was stone cold. I would say that the staff is very in experienced. I asked the front desk to arrange for me to have a taxi to bring me to the airport, explained where i was travelling to the front desk people and i was dropped off at the wrong airport. September 22, 2014
Rated 2 out of 5 by Service Delivery fell short One of the main reasons why I am longtime loyal Platinum member of SPG is because its commitment to high level of customer service. The understanding that when people travel, its already a complicated and stressful thing. The hotel should not have to add to it. This was my first trip to Colombia and naturally had language barriers but was assured that Aloft - a brand of Starwood would ensure my experience would be great, cause I have stayed in Starwood hotels all over Asia / USA. The front desk staff failed to understand the situation and and when my invoices was printed during checkout, and the hotel shuttle waiting for me so that they can go to the airport. The staff charged me an "extra bed" fee when I had a double bed room booked. He indicated because he saw a co worker go to my room he was staying and I had 1 person on my reservations. I shouldn't have to explain, but I told him that the co worker was simply staying a few hours cause he had a different flight. But I feel that's besides the point. Customer courtesy, service, and delivery should have prompted the immediate refund and Bill update, which he even took the time to argue back with me. NOT a great way to delivery high levels of customer satisfaction. September 4, 2014
Rated 3 out of 5 by New staff sucks The old staff got fired and the new staff needs a lot of improvement. The only ones that are any good are the 2 bartenders, whose drinks are priced too high. April 25, 2013
  • 2015-03-28T18:08:49.693-05:00
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