Rated 5 out of 5 by apparentwind Great hotel for business travelers
I was pleasantly surprised by what a great hotel this was for business travel. I found this hotel, clean, comfortable, and very efficient for travel. The rooms are simple but very nice and the beds are comfortable and overall feel very new. The staff are attentive and very nice. I was especially happy to see that room service is offered through a local restaurant (Lago) which meant that it exceeded many other hotels in terms of food quality and variety. In addition the room service was prompt, with my food delivered in 15 minutes. Overall, I would recommend this hotel for any road warrior who favors a very simple and efficient experience and wants to be able to work and play in their hotel and have a good quality of life on the road.
November 7, 2013
Rated 5 out of 5 by travelingallthetime A Great Choice for Business or Vacation
I travel 100+ nights a year for business and made the switch to the Aloft and have never looked back.
One of the things that stands out the most is the excellent staff -- always attentive, friendly and personable, even when they are slammed by new check-ins or Cleveland Browns fans. This last week my partner came into town to visit me on a work trip and the staff met every request to make our weekend enjoyable.
The Hotel. The rooms are clean, smartly furnished and most rooms have great view of the water. The workout room has brand new equipment and is well maintained. The lobby is a great place to do work and watch the sunset.
Parking. Parking is a little pricey but you can park in the surface lot near the hotel for half the price of the ramp.
October 12, 2013
Rated 5 out of 5 by JessicaQ Really impressed with this location, far exceeded expectations
I have stayed at several Aloft Hotels and have always been happy with the entire hotel as a whole. The Aloft Cleveland was a major surprise because I expected the same amenities as other alofts and this one was above & beyond. View is beautiful, lots of open space, more food services, just amazing. I recommended a collegaue stay there as well and he was overwhelmed with how great this property is. Great job, the staff was friendly and accomodating, property was perfect.
November 21, 2013
Rated 5 out of 5 by Travelingalot122 Great Staff, Great Location
This hotel is located right in Cleveland with many restaurants and places to go within walking distance. The staff is EXCEPTIONAL and will go out of their way to make your stay comfortable. While there were a few kinks in our stays when the property first opened , the staff was keen to address any concerns.
October 24, 2013
Rated 5 out of 5 by SoccerFan Great New Property!
Stayed last weekend and it was excellent!
September 24, 2013
Rated 3 out of 5 by GreatDane Glad to have a Starwood in Cleveland, but...
This is our first Aloft experience and it's OK, not amazing, but much of that is due to the design of the hotel itself. Staff has been wonderful. We requested a room that did not face the railroad due to other reviews warning us about the noise. We haven't detected any noise yet from the trains. There's only 1 chair in the room, and the bathroom light/fan turn on together making it either dark or loud and light. Odd design. Bed was fine, shower is nice, rooms are smallish, but for a quick trip to Cleveland it's fine. GPS didn't recognize the address so we had to do a bit of searching. It's expensive to park - valet is $20/day or you can self park with no in/out abilities for $12-18. I would stay here again as it's the Starwood option here, but I understand another starwood hotel opens here next year that would attract my attention more.
July 2, 2013
Rated 5 out of 5 by mollyamelia The hotel's staff were exceptional
Beautiful surroundings, helpful, friendly front desk staff. Didn't need to call for anything because it was all there. One tiny detail.....no information on check out time, but could have called the front desk.
June 30, 2013
Rated 5 out of 5 by ChgoConsultant Great for an Aloft
In reading through some of the other reviews on this property, I think most of the "negatives" describe Alofts in general, and not this particular property.
Overall, I think this Aloft is probably the best that I have been to. The customer service is second to none, and more in line with SPG's higher-end properties. Their SPG status recognition is exceptional and the talent strives to make each customer feel like a valued guest. In addition, this Aloft has room service (from a 'real' restaurant) and laundry service, which is atypical for the Aloft brand.
That being said, it is an Aloft and the physical aspects are in line with brand standards. Therefore, you should expect a smaller room, less then stellar storage space, and no where to sit to watch TV besides in bed. The only property-specific comment is that the hotel is near a train, so you can sometimes hear/feel when a train goes by (though this hasn't bothered me when I try to sleep, they do provide ear plugs, and a "city view" room can help alleviate the noise).
This property will meet and exceed everyone's expectations for an Aloft, but don't forget that it is an Aloft.
October 6, 2013