Rated 3 out of 5 by GreatDane Glad to have a Starwood in Cleveland, but...
This is our first Aloft experience and it's OK, not amazing, but much of that is due to the design of the hotel itself. Staff has been wonderful. We requested a room that did not face the railroad due to other reviews warning us about the noise. We haven't detected any noise yet from the trains. There's only 1 chair in the room, and the bathroom light/fan turn on together making it either dark or loud and light. Odd design. Bed was fine, shower is nice, rooms are smallish, but for a quick trip to Cleveland it's fine. GPS didn't recognize the address so we had to do a bit of searching. It's expensive to park - valet is $20/day or you can self park with no in/out abilities for $12-18. I would stay here again as it's the Starwood option here, but I understand another starwood hotel opens here next year that would attract my attention more.
July 2, 2013
Rated 5 out of 5 by mollyamelia The hotel's staff were exceptional
Beautiful surroundings, helpful, friendly front desk staff. Didn't need to call for anything because it was all there. One tiny detail.....no information on check out time, but could have called the front desk.
June 30, 2013
Rated 4 out of 5 by medo300 Great
However, there was no WiFi or difficult to connect. I stayed for 2 days, and didnt connect.
January 2, 2015
Rated 5 out of 5 by SoccerFan Great New Property!
Stayed last weekend and it was excellent!
September 24, 2013
Rated 1 out of 5 by BusinessTravel2014 Very Nice Rooms - Hotel Has Major Security Problems
My experience at the Aloft Cleveland Downtown was unfortunate, and I hope to not have to repeat it.
I consider myself a seasoned traveler and can say that, as far as low amenity hotels are concerned, this hotel is quite nice. The rooms, while not the largest, are decorated nicely, always clean, and comfortable.
Having said that, the hotel needs to address the dangerous atmosphere it fosters. I stayed this past weekend on a quick business trip I had to take to Cleveland. On the Saturday night, I returned to the hotel after working past midnight to find scores of younger 20-somethings in the lobby and bar area with unfathomably loud music playing. While not the nicest ambiance for a business traveler, my room happened to be on the 6th (top) floor, so I thought little of it and headed up to go to bed.
I noticed that the Aloft does not have - as some hotels do - keycard readers in the elevators that are designed to only allow guests of the hotel onto the hotel's various floors. While it is true that many hotels do not have these, the hotels typically have some form of security.
A few minutes after reaching my room (nearing 1 am), the noise in the hallway went from generally quiet to extremely noisy. I looked out the peephole in my door and saw maybe 12-14 of the people who were previously at the downstairs bar area coming up and out of the elevators (they were not guests at the hotel). They densely packed the 6th floor hallway around the elevator area and carried on yelling. Either they were inebriated or just generally out-of-control individuals, but either way many were yelling profanity and some racially charged language while running down the hall.
I immediately called the front desk as the general noise and poor behavior at 1 am in the morning was disturbing not just me, but I'd imagine the whole floor. It took me multiple tries on the telephone to reach the front desk - likely because numerous other guests were woken up and similarly calling the desk. After getting through to the front desk, the woman yelled into the phone that she could not hear me due to the aforementioned loud music pervading the entire first floor. She hung up.
A few minutes later, the 6th floor elevator area went from bad to worse as more people joined their friends upstairs in the hall. At this point, one of the unruly people in the hall began banging on my door yelling "Nobody's going to stop us!" - he may have tried to kick the door as well, I am not sure.
I hurriedly called the front desk again and tried to explain the situation, as I was quite fearful at this juncture. The woman at the front desk (same one as the prior call) was yelling into the phone over the music that she could not hear me. I was yelling back that there was a dangerous situation on the 6th floor and that she needed to call security or the police. After yelling back into the phone that she could not understand me because of the noise, she said "We appreciate it, thank you sir. She hung up again. I am not sure what she "appreciated" or was thanking me for, since by her own admission she could not understand me. At close to 2 am, someone finally came up to the floor and told the group that was still yelling and banging on doors to disband. I noted above that they were not guests. I say this because as the people started leaving the 6th floor and the noise died down, the street below was flooded with a few dozen extremely unruly people who could be easily heard despite my being many floors up.
My experience at the Aloft in downtown Cleveland was truly alarming. I have been in good and bad hotels, and everything in between. However, until last night, I had never ever been in a hotel where I felt my safety was threatened by an unruly mob outside my door in the middle of the night.
As the environment within the hotel itself is dangerous, I hope never to stay at an Aloft hotel again.
March 23, 2014
Rated 4 out of 5 by ChiefWalter Fun Starwood hotel in downtown Cleveland - Finally!
Just retuned from my first trip to this new hotel and very happy with the experience. The hotel recently opened, so they are still working out some kinks but overall a great experience. The rooms aren't huge but appointed in the typical aloft way and the views are very nice. Others have commented (on tripadvisor) that the rooms are loud due to the proximity of two rails (light rail and freight lines), however I didn't have an issue at all - but I was staying at the other end away from the freight line. I heard it a couple times, but it was light noise to me.
I've been platinum with starwood for 10+ years and have stayed at several alofts - what I like about this particular hotel is the proximity to nice restaurants and public transit. You can jump on the light rail to the Rock & Roll museum or take it to Tower City and transfer for one stop to Ohio City which has great restaurants, bars and a fantastic public market (one of the best I've seen!) I also liked the outside areas of this aloft - a balcony in the front overlooking the river and a patio in the back with a fire pit (nicer than the other aloft patios I've seen).
In my opinion, some things the still need to work out: music is a bit too loud at night (couldn't even have a conversation) and the lighting in the lobby seems off (i know that sounds weird) - but the pool table area is VERY bright and the areas around the tables are completely off. They need to fix that so it doesn't feel like a bad basement environment.
Overall, great new trendy budget hotel in downtown Cleveland - looking forward to coming back again!
July 7, 2013
Rated 5 out of 5 by Travelingalot122 Great Staff, Great Location
This hotel is located right in Cleveland with many restaurants and places to go within walking distance. The staff is EXCEPTIONAL and will go out of their way to make your stay comfortable. While there were a few kinks in our stays when the property first opened , the staff was keen to address any concerns.
October 24, 2013
Rated 5 out of 5 by travelingallthetime A Great Choice for Business or Vacation
I travel 100+ nights a year for business and made the switch to the Aloft and have never looked back.
One of the things that stands out the most is the excellent staff -- always attentive, friendly and personable, even when they are slammed by new check-ins or Cleveland Browns fans. This last week my partner came into town to visit me on a work trip and the staff met every request to make our weekend enjoyable.
The Hotel. The rooms are clean, smartly furnished and most rooms have great view of the water. The workout room has brand new equipment and is well maintained. The lobby is a great place to do work and watch the sunset.
Parking. Parking is a little pricey but you can park in the surface lot near the hotel for half the price of the ramp.
October 12, 2013